Vumatel Bewertungen 

It appears as though they do not know what is going on, on their own systems.

I have been lied to for the last two days stating my line will be activated by 02/04. The next day this was told to me again. They are lying to their customers

I don't even know if it's worth my time typing this message, however all I can say is that they know nothing about customer service, you log a call and nobody gets back to you. They are frustrating!!!!!!!

DO NOT USE THIS COMPANY FOR INTERNET!!
WILL ONLY BE PROBLEMS AND ISSUES.
MOST DISGUSTING INTERNET COMPANY I HAVE EVER DEALT WITH.
I HOPE THEY GO OUT OF BUSINESS.

Review for Vuma Tel – Extremely Poor Service

I have been experiencing a broken line from Vuma Tel for six days now, and their service has been nothing short of frustrating. After reporting the issue, they only sent technicians three days later (on 28 February 2025). Upon assessing the problem, the technicians informed me that they couldn’t fix it because the black box connected to our line was damaged. They mentioned that a civil engineer would need to exhume and replace the box.

Since then, Vuma Tel has failed to provide any updates on the progress of my case. Instead, they keep sending automated emails claiming my issue has been resolved and asking me to rate their service—which is beyond frustrating! It has now been almost seven days without an internet connection, and as someone who works from home, this disruption is costing me additional expenses.

Vuma Tel’s customer service is extremely poor, with zero communication or accountability.

Good day,

Hope you are doing well, regarding the below email, reported matter and the attached, Vumatel phoned me this morning/afternoon and the lady informed me that she will contact my wife who is at home to find out if we are still experiencing the same issues, which we have been and are still experiencing, she also advised me that she will come back to me which she didn’t, she contacted my wife and informed her that she will sent someone to look at the issues, but no one came, I’m not sure why is the email saying that they didn’t get hold of me,

I’m paying for services that are not functioning properly, please attend to this matter urgently or come and remove your fibre from my house?

Johan Jacobs- 0786402626/0624370402

Dear Customer,

We tried reaching you by phone to check on your Vuma fibre connection, following the case that was logged by your internet service provider. We have returned the to your ISP who may also reach out to you shortly.

If everything is running smoothly, please ignore this message.

If not, please contact your ISP as your first point of contact.
Alternatively, you may call us directly on 0107468862.

Happy surfing and kind regards,
The Vuma Team

What is so hard about giving people thier money back if they can not provide them with what they need which is internet. I applied for re-installation on the 7 of January they never made it but have been changing dates, I saw a Vuma car i hijacked them to come and have a look and the told me that my line was disconnected but now it has been fixed I should just text them and ask for connection but nothing. I then requested for my refund and they told me that i am added on the refund list 17 days was over i then went back to findout what's going on and they told me I must wait 10-15 same shit again and again. I have been waiting since as i am still waiting for 10-15days.

And their customer service is so poor very poor

We have had the absolute worst experience with Afrihost and Vumatel, and after 11 days of pure frustration, it’s time to call them out publicly.

At the beginning of January, we submitted a fibre transfer request to Afrihost, and we were told it would be ready by 31 January. We moved into our new home on the 31st—only to find that the fibre wasn’t working. Since then, it has been nothing but excuses, incompetence, and zero accountability.

We immediately submitted a ticket and were told to wait 24-48 hours. It is now 11 February, and we are still waiting! Numerous tickets have been opened, yet the problem remains unresolved. The root cause? The complete and utter breakdown of communication between Afrihost and Vumatel.

Here’s a highlight reel of the failure so far:
• Wrong address multiple times – How hard is it to get this right?
• Ticket submitted as a new installation instead of a transfer – Basic attention to detail, missing.
• Excuse after excuse – “Another ticket has been opened; wait another 24-48 hours” on repeat for 11 days.
• No communication – If we didn’t follow up ourselves, we would know nothing.
• We had to do their jobs for them – We had to go directly to Vumatel to correct Afrihost’s mistakes, yet the cycle continues.
• Previous tenant cancelled fibre in December, yet they claim the line hasn’t been released.

The only reason we even have any information is because we have been chasing this ourselves. Afrihost has been completely useless, failing to communicate even the most basic details correctly, while Vumatel keeps closing tickets with incorrect information.

We are paying for a service that has not been delivered, and instead of any urgency, all we get is empty promises and a never-ending loop of incompetence.

Afrihost and Vumatel, this is beyond unacceptable. Fix this immediately. We are on our last straw.

Vumatel and SADV have to be amongst the worst service providers in South Africa. If you have any other option besides them, take the other option. Customer service is pathetic or rather non existent. Connection is often bad or also non existent and don't expect to get any kind of communication from them. It becomes your responsibility to ask them what's wrong with with the connection. All in all, I would create the option of negative 5 stars just for these two companies. Contract with them at your own frustration.

I have never received such a junk service my entire life. Placed a Vuma reach order with Webafrica on 18 November, paid upfront deposit immediately, waited weeks for installing technician with appointments that kept changing with no tech pitching, I canceled order out of frustration they promised my refund. Then technician shows up the next day, does installation and promises service activation in hours. Then they ask me for another deposit because the first is to be refunded, Being desperate I make another payment. Believe me almost two months later I still have no service but they have two of my deposit payments. I have made many fruitless enquiries with Webafrica. I am beginning to think that the service I am receiving is meant for people of my race and class. If at least they could refund my money I will be OK.

I have replied for a new installation on the 29th of November 2024, through Web Africa.

I have taken up the contract and have had endless troubles with the service. The only reply that I do receive is ...........the problem have been escalated to Vumatel.............ORDER ESCALATION - 5X already........

order for request number is ... 00432059.

Good Evening

I am so disappointed regarding the service we have received from Vuma,my brother paid for vuma installation on the 2nd of December and no communication has been sent to us regarding when will installation be done and time. Apparently it takes 2 to 3days but nothing. I would appreciate your assistance

F@$k Vumatel Fibre. We keep paying for low connection every now and again some of us work from home and we can't connect to the Wi-Fi like WHAT THE F@$K ARE WE EVEN PAYING FOR IN THE FIRST PLACE. this network provider is f@$ked up i might as well go back from using my data then thia rubbish yall call wifi

Have waited 8 days for Vumatel to just reconnect a service. Line has not been released so cannot use another ISP which wouldn't help as only they in the area.
Made an appointment and havd sat here for 3 hours waiting for tech. Still no one has arrived.

Absolutely diabolical.

Vumatel is working with Afrihost to defraud the user using Afrihost. They have been down since last week Saturday and no clarity on when this will be resolved. Kuils River Sarepta is poor affected and they are not concerned or providing a respectable response to restore the service . I wish I could have nothing to do with this bad provider. They are elusive to taking responsibility been 12 calls so far

These people should be cancelled for destroying the market with their ridiciluous pricing they have. All the other infrastructures has way better pricing, I dont know how ISP's can work with them. Rather get other internet if Vumatel is in your area

This is my third review after struggling for full 7 days. I got helped by Nkosikhona T. he was calm, professional and he did not transferee me any agent he change my order and I was able to pay in less than 20 hour. give that man a raise!!!

Poor service delivery and communication non existent, Poor process integration with ISP. Customer service non existent.

Worst customer service !!
CEO should resign , Hello Peter reviews 1.4 out of 5 - 8900 reviews .
This company is a disgrace for corporate south africa.

Didn't know that a service provider can give a costumer a silent treatment,ignoring your request and it seems they have blocked my communication with them and one thing I've notice they quickly take the call for new customers,I've requested them to send a technician to reconnect my line after municipality was doing minor construction on the street,is been a week they don't care I have to buy another data,Vuma is a scam

The worst service provider ever
They don't deserve any star