Vumatel Bewertungen 

worthless isp still waiting for my refund

Such a disgracefull ...waiting for my refund since last week

Vumatel deducted on a weekend and cancelled my fibre today. I work from home and rely on the internet. The agents were not helpful and when I requested to speak to the manager, they waited until 6pm until they left the office to tell me they will escalate it at 8 am when they are back. I sent proof of payment and emphasized that I do not have anywhere to go, and it was not my fault that they debited on the weekend. With the treatment I just received it shows that Vumatel only focus on getting customers. Once we're in they do not care about us. As long they get their money. They don't give a damn!!!

I have been waiting for days to have my line activated. Vuma keeps closing the ticket saying its been resolved without doing anything.The email updates are as useful as a waterproof towel.

They must reach out and provide feedback to their customers. I don’t have wifi from Wednesday and logged a call and up to today Saturday the 11th. Is like they don't care about their clients I am really not happy

There has been an ongoing internet outage for three days now, and the service has proven to be both unreliable and frustrating—especially for those of us who work from home. It’s unacceptable to go this long without access to an essential service that we pay for.
What’s even more concerning is that while Webafrica remains without signal, Mweb—operating under the same Vumatel network—has full connectivity. Yet, Webafrica continues to report a general outage in the area. This lack of clarity and accountability is extremely disappointing.

So disappointed that our estate chose to go with Vumatel Fibre…..connection always poor or non existent 😡

This has got be the worst fiber infrastructure.

Monday morning a technician switches off the street, promising it will be back by the end of the day. Tuesday he carries on until lunch and then leaves. It is still not working. Vumatel is a monopoly on fibre in our urban area, so there are no consequences. A private company with a monopoly, acting like an SOE, owned by Remgro - the new Hellkom.

After being given reference number I payed on the 26th July and they sent a massage with installation date which was on the 30th July no one came no one contacted me... around 16h00 they sent me a massage with a new date which was the 1st of August same thing happened until I receive a call on the 14th August 09h00am... said they were coming never came
I received another call today unfortunately am at work

I have done a payment 14 days ago and I was told that my account has been activated even though no one came to take a router in my house when I messaged customer cared I was talk the same thing that they will disactivted that account and I will get a router in my house I have talked to 3 sales agents after that and they have told me the same thing and no one has done anything to help me I have hope hope and asked for a refund and I was told no so I am now paying for something , I don't have no hope that anything will be done to help me

I would like to expose Vumatel for their disgusting customer service, I have reached out on 31/07/2025 to enquire about activating my WIFI. I have been discussing this with multiple advisors who each told me something different on Sunday the 03/08/2025 I was sent a link to make payment, before proceeding to make payment I checked the profile all my details was there my ID number, address name and surname everything was correct however my contact number wasn't. I made the advisor aware of this and this was also the reason as to why I wasn't able to login to my account online on their portal because somehow my number changed to a number that was never mine!!! I have been using my current and only number since 2010. The advisor then advised that he has updated by number, I then proceeded to make payment and was advised that I would need to go through to provision department I was once again speaking to a different person this person advised that I have made payment to an incorrect account and that my line was number 2 and not number one to the property, I sent my SN number and ever since I've been given the run around from everyone at WebAfrica and Vumatel. I visisted the VUMATEL office on 02/08/2025 only for them to tell me that there is nothing that they can do to assist but WEBAFRICA has advised this the issue has been escalated to VUMA to trace the payment!!! so tell me who is the fool here. I just got off from the phone with a person by the name of Greta who wasn't as great and instead of being sympathetic she spoke over me and proceeded to drop the line, no call back after I asked for her to call me back if the line drops. I AM FED UP ITS BEEN A WEEK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Today is the 9th day of waiting for refund of the 13 day downtime webafrica and vumatel are just shifting blame

I was assisted well before payment and got bad news, "there is no fiber cables at your unit". I then requested for a refund and i am struggling to get assistance, the agent that assisted me on whatsaap has become very inconsistent, it has been 9 days now and I have not received assistance

Vumatel is without a doubt one of the most unreliable and dishonest service providers I’ve ever had the misfortune of dealing with.

They constantly mark tickets as "resolved" without fixing anything. You report a fault, and instead of actual service delivery, they close the ticket and pretend it never happened. It’s blatant dishonesty. No updates, no follow-up, no resolution — just silence.

And let’s talk about their Facebook page — comments are disabled, conveniently hiding the flood of complaints from frustrated users. That alone says everything about how they value customer feedback: they don’t.

If your ISP even mentions Vumatel as their fibre provider, run the other way. Don’t walk — run. You’ll save yourself a mountain of stress, countless hours without internet, and the agony of trying to reason with a brick wall.

Vumatel is the definition of poor service, zero accountability, and corporate gaslighting. Avoid at all costs

Horrendous. A bunch of incompetent people. They have been sending me from pillar to post just for installation. The evolve month I’ve been begging them to install but they seem to not want to help. I’ll never work with them again

Yall lying, Vuma is quality in Soshanguve, Block L... It's fast and reliable

You do not want to bring our wi fi we payed well your 600 and 250 with ott in what's up we contacted the person and he/she say he would come at 06:45 and didn't come please come to our location and install the firber

They took my money 8 days ago and still did not connect my wifi rubbish company

Vumatel refuses to pay my money or sort my line