Mweb Bewertungen 591

Antwort von Mweb

Vor 2 Tagen

Hello Nicole

We understand how frustrating this has been, especially after making a payment and waiting this long without clear communication. This is not the experience we want for you or any of our clients.

We’ve reached out directly to the team responsible for Balwin service activations to urgently review your order and the contact details on file, including the email address provided. They’ll be in touch with you as soon as possible with a clear update and next steps.

We are here for you and will email you with updates shortly.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 2 Tagen

Hello Kagiso. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 2 Tagen

Good morning, Angeline

Thank you for taking the time to share this.

It is fantastic to hear that Zinika delivered such a standout experience. Consistency, care, and professionalism are exactly what we aim to bring to every interaction, and your feedback highlights the difference it makes when everything comes together seamlessly. We will be sure to recognise her for this; she will truly appreciate it.

We also value your honest perspective on the overall experience. Feedback like this helps us continue raising the standard across the entire team, so every engagement reflects the level of service you received.

We are delighted that your issue was resolved and your service was connected as promised. Thank you again for your kind words and for choosing Mweb.


Kind regards,
The Mweb Team

Antwort von Mweb

Vor 2 Tagen

Morning Cecil

We’re really sorry to hear that you’re still waiting for feedback, especially after being advised that someone would be in touch. We understand how frustrating and disappointing that must feel.

We’ve now logged an urgent follow-up with our Retentions team, and they will make every effort to contact you again as soon as possible today.

We truly appreciate your patience and the opportunity to make this right.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 2 Tagen

Hello Charmaine
We’re grateful for your feedback. Seamless performance and dependable service are what we stand for, and it’s great to know we’ve delivered that for you.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 3 Tagen

Hello Bronwyn.

We sincerely apologise for the experience you’ve had. The delays, lack of clear communication, and shifting requirements you’ve described are not aligned with the standard of service we aim to deliver, especially after clear expectations were set during the sales process.

We fully understand how critical connectivity is for remote work and the impact this delay has had on your day-to-day responsibilities. You should not have had to repeatedly follow up to move this forward.

Your order has been escalated to the Octotel activations team, who are actively working on clearing the address so we can proceed with the activation from our side. We are closely monitoring this process and will continue to keep you updated as soon as there is progress, including clearer timelines and next steps.

We appreciate your patience and the detailed feedback you’ve shared. Our focus now is to restore your confidence by ensuring this is resolved with the urgency and coordination it requires.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 3 Tagen

Hello Gakeem.

We understand how frustrating this experience has been, especially when the pricing and benefits did not align with what you expected. Clear and transparent communication is important, and your feedback highlights where we need to do better.

We’d value the opportunity to review your account, clarify the charges, and ensure everything has been applied correctly, including any promotional offers you qualified for.

Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 4 Tagen

Hello Averil
We’re pleased that our service has met your expectations. Delivering reliable fibre with professional support remains our priority, and we appreciate your trust in us.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 4 Tagen

Hello PD.

We understand how frustrating this experience feels, and it is important to us that you are properly supported.

We would value the opportunity to resolve this for you. Please email [customer-reviews@mweb.com](mailto:customer-reviews@mweb.com) with the review details, a link or screenshot, and your registered Mweb email address so we can securely verify your account.

Our team works to respond promptly, with a general turnaround time of up to 24 hours once all details are received.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 4 Tagen

Hello Johan.

Eight years with us, that is something truly special. Thank you for your continued trust and loyalty.

It is fantastic to hear that your experience has remained consistently strong across performance, reliability, and support. From seamless installation to stable connectivity for work, streaming, and gaming, this is exactly the standard we aim to deliver every day.

Your recommendation means a great deal to us, and we are committed to continuing to provide the level of quality and service you have come to expect from Mweb.

Here’s to many more years of a reliable, effortless online experience.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Theo. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Natalie/ Lesego

We understand how frustrating this has been, especially with the repeated difficulty reaching support, the lack of follow-up, and the impact across both of your fibre lines. Spending that amount of time waiting without resolution is not the level of service we aim to provide.

Your concerns around logging faults, communication from our team, and clarity on cancellation terms are all valid and are being taken seriously. This is not the experience we want for any of our clients.

We have arranged for our Retentions team to contact you directly to discuss your accounts, address the service concerns, and guide you through the next steps, including your options around the trial period and cancellation.

The focus now is on restoring confidence and ensuring your services are handled correctly moving forward.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Sinothile.

We get how frustrating this has been, especially after such a long period without an active connection while billing has continued. That level of disruption and lack of resolution is not the experience we aim to deliver.

We have now reached out directly to the Link Layer activation team to confirm the current status of your fibre activation and ensure that everything is correctly in place from their side. As soon as we receive confirmation, we will move to the next step and arrange for further technical support to get your service fully up and running.

We would like to stay closely involved and see this through to resolution. Please share your registered details with us via private message so we can monitor progress, keep you updated, and ensure this is prioritised appropriately.

The focus now is on getting your connection active and stable as quickly as possible.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Mpho.

Thank you for your feedback and for sharing your experience with us.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Morning Marie.

We understand how frustrating it is when your connection doesn’t feel reliable, especially when it impacts your day-to-day use. A consistently strong signal is key to a smooth experience, and there are a few targeted ways to improve performance.

To help strengthen your connection:
• Place your router in a central, open area, elevated if possible, and away from walls, metal objects, or appliances that can interfere with the signal
• Restart your router regularly to refresh the connection and clear any temporary issues
• Reduce the number of active devices during peak usage times, as multiple connections can impact overall performance
• Switch between 2.4GHz and 5GHz bands if your router supports it, 2.4GHz offers better range, while 5GHz provides faster speeds at shorter distances
• For critical tasks like streaming or work calls, consider using a wired (Ethernet) connection for maximum stability

If the signal remains inconsistent after these checks, it’s important for us to investigate further. Please reach out to us via Live Chat so we may take a closer look and assist you directly.

A reliable, high-quality experience is what you should expect, and we are committed to helping you get there.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Khumbulani.

Your feedback means a great deal to us. We’re committed to delivering consistent quality and dependable support, and we’re glad this has been your experience.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello XOLISILE.

We understand how frustrating this is, especially after completing payment and still not having a working connection. Not seeing the expected WiFi name and then connecting to a network with no internet makes the experience feel uncertain and incomplete.

To get this resolved quickly, we have arranged for our onboarding team to review your Vuma Reach service as a priority. They will assess the setup, confirm the correct network configuration, and get in touch with you directly to guide you through restoring your connection.

In the meantime, a few quick checks that may help:
• Restart both your router and fibre ONT, then wait a few minutes for everything to reconnect
• Check that the fibre cable is securely connected to the ONT and router
• Look for the default WiFi name (SSID) on the sticker at the back of the router. This is often the active network if custom naming has not yet been applied
• If connected but showing “no internet”, it may indicate the line is not yet fully activated on the network side

Our team will take full ownership of this with you and ensure your service is set up correctly and running as expected ASAP.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Paul.

We understand how frustrating this situation is, especially when your account shows an outstanding balance despite being fully paid, combined with a weak signal and the self-service tools not working as expected. That combination makes it difficult to get the support you need, and this must be resolved properly.

We’d value the opportunity to investigate this end-to-end and correct both the billing status and the connection experience for you.

For secure and efficient assistance, please email [customer-reviews@mweb.com](mailto:customer-reviews@mweb.com) with the full review details, a link or screenshot of this message, and the registered email address linked to your Mweb account. This allows us to verify your information and engage the correct teams without delay. Once all required details are received, the team aims to respond within 24 hours.

In the meantime, a quick restart of your router and checking that all cables are securely connected can sometimes help improve signal strength, especially if the connection has recently been unstable.

We are committed to getting both your billing and connectivity aligned so your service performs exactly as it should.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Hello Jerusha.

We understand how frustrating this has been, especially after multiple interactions across different teams without a clear resolution or follow-through. Having to repeatedly reach out and still not receive feedback on something as important as your product pricing change is not the experience we aim to deliver.

To move this forward with the right level of focus, we have reached out directly to the team that manages all Retention discussions. They will be reviewing your account in full, including the history of interactions with sales and technical support, to ensure nothing is missed and that you receive clear, accurate feedback.

You can expect them to make contact to assist further, clarify the pricing change request, and provide a definitive way forward.

Kind regards,
The Mweb Team

Antwort von Mweb

Vor 5 Tagen

Morning David.

We understand how frustrating this experience has been, especially after spending so much time in the queue and still not receiving the support you needed. Being disconnected and then left waiting again is not the level of service we aim to provide.

We can confirm that our technical support team was able to connect to your session late yesterday, and the email date format issue has now been logged with the relevant teams for deeper investigation. This ensures the right specialists are working to identify the root cause and implement a proper fix. Ref#MWB34559322.

Your feedback regarding the call centre experience has also been taken seriously and will be shared with the team to address the delays and improve accessibility.

We appreciate you bringing this to our attention. It helps us refine both our technical response and the overall service experience.

Kind regards,
The Mweb Team