Hi Guys ,we were moving in our new home and were worried about internet with family that are studying at University and did not have wifi,but Web Africa said 11March we will have our teams there to... Mehr ansehen
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Das sagen Bewerter
The technicians had an excellent housekeeping skills. The drilled, cleaned up and even repaired the wall where they were drilling. One thing though is that the confirmed arrival time was 2. They... Mehr ansehen
Unternehmen hat geantwortet
The cable is open not in a cable pipe which means after months the cable is gonna be a problem because there's nothing that's protecting the cable and as we all know that is very thin cables .With my... Mehr ansehen
Unternehmen hat geantwortet
The way they were so professional about the installation and how they told me about the first guide-up , it was so professional and clean . And as for my fibre , it runs perfectly smooth so far , n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Kontaktinformationen
Südafrika
- 021 464 9500
- www.webafrica.co.za
4.0
Gut
17’262 Bewertungen
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Consultant were always willing to…
Consultant were always willing to understand and help, the process was always clear from the chat bot to consultants. Turn around time on issues is good. I hope the wifi connections is as good as the service I got.
15. Mai 2026
Bewertung ohne vorherige Einladung
The call to make an appointment came in…
The call to make an appointment came in time and technicians were on time for installation, they were friendly and helpful. Every interaction was just great.
23. Mai 2026
Bewertung ohne vorherige Einladung
Your team was professional and on time…
Your team was professional and on time .very kind and helpful!
23. Mai 2026
Bewertung ohne vorherige Einladung
It was the best service from the start up until today
It was the best service from the start up until it get installed, now the internet is very fast whenever I want to download the app it feels as if i was late to learn about webafrica
23. Mai 2026
Bewertung ohne vorherige Einladung
The maintenance guys were awesome and…
The maintenance guys were awesome and did a great job
23. Mai 2026
Bewertung ohne vorherige Einladung
Very poor customer service
Very poor customer service. They will move you from one agent to another, with no help . Stayed days without internet connection yet I paid . You would talk to the agent the whole day without any solution.
23. Mai 2026
Bewertung ohne vorherige Einladung
Excellent customer service
I don't have much to say,but what I would say is that I've found the most effective and the quickest service from your staff and the company.EXELLENT SERVICE
23. Mai 2026
Bewertung ohne vorherige Einladung
Webafra's service is number one
Webafra's service is number one. Internet signal is perfect 👌
22. Mai 2026
Bewertung ohne vorherige Einladung
I paid today
I paid today, sent proof of payment to a salesperson who assisted me , and then within 5 minutes installation guys called me for directions..... Wow what a an excellent service...
22. Mai 2026
Bewertung ohne vorherige Einladung
They are very quick to assist with…
They are very quick to assist with sales but extremely delayed with installation processes and retrieving routers when you cancel.
22. Oktober 2025
Bewertung ohne vorherige Einladung
The way they were so professional about…
The way they were so professional about the installation and how they told me about the first guide-up , it was so professional and clean . And as for my fibre , it runs perfectly smooth so far , no complaints .
Regards
Yours happily client.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Ayabonga,
Thank you for taking the time to share this wonderful feedback with us. We are pleased to hear that the installation process was handled professionally and that the setup guidance provided was clear and helpful.
It is encouraging to know that your fibre service is performing well, and feedback like this helps us recognise the efforts of our teams.
We look forward to continuing to support you and ensuring your service remains reliable going forward.
Warm regards,
Webafrica Crew
Day 3 of trying to cancel a service
Day 3 of trying to cancel a service. Today I was assisted by Caleb who replied to every chat after 20 minutes. It took me an hour chatting to the agent just to be transferred to another agent who supposedly assists premium clients. Pathetic service I must say.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Thabo
We understand how frustrating it must be to spend so much time trying to cancel a service, especially when response times and transfers make the process feel even longer. Your feedback around the delays and overall experience is valid, and we appreciate you bringing it to our attention.
We’ve managed to locate a Frogfoot fibre account linked to your name and surname, and we’ve arranged for our Retentions team to review your profile and get in touch with you directly to discuss the next steps as soon as possible.
Thank you for your patience. We’re here to help get this sorted.
Warm regards,
Webafrica Crew
Workmanship is bad
Workmanship is bad! They need to come and fix cabling
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Thabo
We completely understand how important a neat and properly completed installation is, and we appreciate you bringing this to our attention.
We’ve arranged for our onboarding team to review your account and give you a call to assist further and ensure the cabling is corrected as soon as possible.
Thanks for your patience. We’re here to get this sorted for you.
Warm regards,
Webafrica Crew
The technicians had an excellent…
The technicians had an excellent housekeeping skills. The drilled, cleaned up and even repaired the wall where they were drilling.
One thing though is that the confirmed arrival time was 2. They came at around 15:40 … I’m sure it wasn’t their fault probably got delayed at another site, however I’d expect the office to call and notify the customer that they are running late to avoid convenience for the customer. I had somewhere to be at 4 but I couldn’t go because they had just arrived so I had to cancel. Which I did not have a problem with but it would’ve been better if the delay was communicated.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Yonela
Thank you so much for your kind words about our technicians. We’re really glad to hear they took such great care with the installation and left everything neat and tidy 😊
We also truly appreciate you pointing out the delay and lack of communication. You’re absolutely right. If there’s ever a change in arrival time, you should be kept informed so you can plan your day accordingly. We’re sorry for the inconvenience this caused, especially having to cancel your plans.
Your feedback is important to us and helps us improve how we communicate in situations like this. We’ll be sure to share this with the relevant teams to ensure a better experience going forward.
Thanks again for your understanding and for choosing Webafrica.
Warm regards,
Webafrica Crew
I’ve had a great experience with Vuma…
I’ve had a great experience with Vuma Fibre WiFi. The internet speed is fast and reliable, whether for streaming, online classes, gaming, or working from home. Installation was smooth, and the connection stays stable with very little downtime. Customer service was also helpful and professional whenever assistance was needed. Definitely a good choice for affordable and dependable fibre internet.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Mixo
This is so great to hear. Thank you for sharing your experience with us. 😊
We’re really glad that you’re enjoying the fast, reliable speeds and smooth installation. That’s exactly the kind of hassle-free connectivity we aim to deliver. It’s also fantastic to know our support team has been helpful and professional when you needed them.
We appreciate your support and are here anytime you need us. Here’s to many more seamless streaming, gaming, and work-from-home days ahead.🚀
Warm regards,
Webafrica Crew
Great stuff
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Jaji
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Thank you so much to Jean Pierre D who…
Thank you so much to Jean Pierre D who helped me out today. For his patience and getting me connected again.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Mikhaila.
Thank you for the 5 stars 💗 We truly appreciate your support and are so glad you’re having a great experience with Webafrica. If you ever need anything, we’re just a message away.
Warm regards,
Webafrica Crew
That the package was installed in under…18hrs
That the package was installed in under 24hrs after payment was done last night...all I can say that was amazingly excellent.....well done ✔️ 👏
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hey Mario
Wow, thank you for the fantastic rating! 🌍✨
It means a lot to our team. If you ever need support or have questions, we are always just a message away.
Warm regards,
Webafrica Crew
Antwort von Webafrica
Hi Tumelo.
Thank you for the amazing rating! 🚀
We are really glad to have you with Webafrica. If you ever need anything at all, our team is always here to help.
Warm regards,
Webafrica Crew
The guy was friendly and willing to…
The guy was friendly and willing to assist with our problem. I would recommend him
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Webafrica
Hi Zanele.
Love hearing this, thank you for taking the time to share.
Friendly, helpful support is exactly what we aim for, and it’s great to know the experience stood out for you. We’ll be sure to pass this feedback on to the team.
We appreciate the recommendation and are always here whenever you need us.
Warm regards,
Webafrica Crew
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