Afrihost Bewertungen 305

Absolutely rubbish service! Currently their host servers are down for over 2 days now, meaning emails are down, website and web applications are down, business operations are halted and business revenue lost. Afrihost is completely inadequate and massively disappointing! I would warn you that only use them if you want to lack peace and joy. They will ruin your entire online experience!

I am beyond frustrated with Afrihost’s hosting and email storage services. I have worked with multiple hosting providers over the years, managing websites and emails for different clients, and I have never experienced storage quotas filling up this quickly regardless of how many emails are sent, whether they include attachments or not.

With Afrihost, mailboxes constantly reach quota limits unexpectedly, causing emails to stop working and putting my business and my clients in extremely compromising situations. This is unacceptable for a company providing business hosting and email services.

What is even more concerning is that the storage usage does not make sense compared to actual email activity. It honestly feels like there is either a serious issue with how their storage system works or something they are not being transparent about. Instead of getting proper solutions, clients are left stressed, losing productivity, and looking unprofessional in front of customers.

I am paying for a service that is becoming more of a liability than a solution. The downtime, constant storage issues, and lack of confidence in the platform are costing me time, money, and client trust.

At this point, I am seriously considering moving all my services elsewhere because this has been one of the worst hosting experiences I have had. Businesses rely on stable communication systems, and Afrihost has continuously failed me in that regard.

Very disappointed.

They are quick to take your money and brag how they are voted the best ISP in SA. But when it gets to you logging issues with VUMA who I pay through them they wash thier hands and say we have no control of VUMA/MAZIV(F up) all though there is a yearly increase for VUMA thier service just gets slower to no connection daily! Don't ask AFRIHOST who is going to credit your account for no service as ghey will just ignore you flat out!

If you are not mentally resilient or if you are in poor health, this ISP is not for you. The frustration will hurt. I migrated from another ISP for a better service to Afrihost. Thought the reviews were mostly positive and looked at Mybroadband's rating. Wow, what a surprise experience. Should have read Trustpilot first. They already billed for the service and its now still 11 days and no internet at home. I have never had downtime like this before. You get quick responses on Whatsapp and call me backs but there wont be any ONE online technician to help you. You only have a few minutes to communicate on Whatsapp before your call is relayed to a different agent each time. Every agent tries the same thing over and over again with the same result. Does not sound like there are senior techinicians to deal with complex problems. In the 11 days without internet, I must have chatted to 20 agents online and at least 4 telephonic agents, each call lasting 40-60+ mins and ending due to exhaustion and failed attempts to resolve the problem. There may be many happy customers but this level of service for me as a new client is unmatched hence this review. Hard to believe this ISP was top rated on My Broadband. Do your research, listen to these TrustPilot reviews, it could be you! Be strong

Being based in Cape Town, there is absolutely no back up plan. Everything is a waiting time for 2 to 4 business days, with a weekend in-between become week(s). Before considering them as your service provider note that they have no offices in Cape Town. A simple swop of a faulty router and or modem which is still under warranty become a weeks issue. Rather go with someone local that small things like swapping, buying a router can be done on the same day.....

we have had our chip blocked at least 5 times this week, due to what they describe as router movement. Afrihost has not clue as to what is happening to the towers most of the time. Support is useless, they have just increased our premiums by around 15%. Do not go with this company!

Worse ever internet provider. Cant honor what is advertised. Thet dont care. Full of excuses. Months of internet drops and extreme low speeds. Numerous complaints. Nothing. They are a company that lies and advertises falsely. Fraudulent charges

My company email server has been down for 72 hours and Afrihost support tells me I have to wait another 72 hours for an update from server admins.

There will be nobody who can solve the problem till Monday.

Support tickets are be deleted as soon as they are created without a response from any support staff.

If you are running a business that depends on email then do not use Afrihost you will be disappointed.

Afrihost lies they tell you they logged high priority tickets with Vumatel but they don't.

it time that we as customers get better services by getting competitors for Vumatel and Afrihost they are spoilt by their monopoly operations and bad services!!

DAY 5 WITHOUT INTERNET. DAY. FIVE.

NO EMAIL.
NO SMS.
NO PHONE CALL.
NO ACCOUNTABILITY.
NO SERVICE.

THE ONLY WAY TO GET ANY RESPONSE FROM AFRIHOST OR METROFIBRE IS TO SPEND HOURS ON WHATSAPP LOSING MY MIND LIKE A FULL-TIME JOB.

TODAY I SPENT OVER 3 HOURS “TROUBLESHOOTING” WITH SUPPORT, BASICALLY DOING YOUR TECHNICIAN’S JOB FOR FREE. I am a paying customer, not unpaid staff.

Yesterday I was promised a manager would call me. Nobody called.

Today I asked AGAIN for a manager and suddenly management is treated like some secret government witness protection programme that nobody can access.

Apparently I must diagnose fibre faults myself now? Fantastic. Please let me know when my technician salary starts since I’m clearly doing the work.

Meanwhile I’m expected to keep buying mobile data out of my own pocket because your service has completely failed and nobody cares enough to fix it.

Let me be very clear: if you even THINK you are charging me for these 5 days of zero service, you have lost your minds entirely.

SEND A TECHNICIAN.
MAKE A MANAGER CALL ME.
STOP HIDING.
FIX YOUR SERVICE.

This is beyond poor service—this is negligence.

Absolutely embarrassing for both Afrihost and MetroFibre.

I got the router quickly and with the help of the technician, who installed the fibre, helped me activate the Internet on the router and almost 2 weeks after, everything has been smooth sailing, I will return an update after 3 months

Very disappointing support experience.

My elderly mother’s fibre connection has not been connected for three weeks no. Was supposed to be installed and up on 01 April 2026. I contacted Afrihost multiple times and was repeatedly told the matter had been escalated to Frogfoot, but no technician was sent and no clear timeline was given.

Each new support agent seemed unaware of previous conversations, which meant repeating the issue again and again. I was even asked to travel again to the property to send photos of equipment after already making multiple trips.

The most frustrating part was the lack of ownership and urgency. The service remained down while we were told to wait another 24–48 hours repeatedly.

Afrihost may offer competitive pricing, but support during faults has been poor in this case. I hope management improves escalation handling and communication.
Spoke to them again today (20 Apr'26) and the same thing.
Does anybody know how to get service out of them?

Afrihost - They don't know their own business let alone yours - stay away.
This company is utterly idiotic. Merrily accepted my application for business fibre - ran the contract merrily for several months and then worked out that they don't do fibre for business? Cancelled the service with 2 weeks notice leaving me to move to a new service including all voip etc. They have no clue what services they do or don't offer.

They then contacted me to inform they had been contacted about my service migration and was it true? It's a circus from big top to bottom. Stay away if you don't want your time wasted.

We have made five phonecalls, we are told to do things at the router and the problem will be fixed, they refuse to come out and see what is wrong. When I told them that I am considering changes service providers , the attitude was completely "don't care".

Absolutely, Absolutely USELESS! Every single time there is a public holiday / long weekend, our interent goes down and we cannot get it seen to. Here we are again the day before Easter week. They will blame the infrastructure every time, and every time it is Afrihost. Useless.

Afrihost has been extremely disappointing. We arranged a WiFi transfer when moving homes, but on the scheduled day, no technician arrived and there was no communication.
It’s now been days of back-and-forth, speaking to different people each time, with no resolution and no clear answer from anyone.

I would not recommend Afrihost at all.

No 1 ISP l, please.Poor signal quality, always a problem on the customer side yet never come out.

This ISP has fallen apart completely with a failed AI rollout.

Afrihost eventually admitted, in writing, that they were unable to provide speeds greater than 22Mbps after having sold a 100Mbps line.

Support is almost impossible to engage with as the poorly implemented bots run in loops and do not respond to direct instructions.

I have been a customer of Afrihost for years, and my experience has been nothing short of exhausting and unacceptable.

For the past 9 months, my WiFi has been consistently unreliable. Every single week, I spend 2–3 sessions of around 2 hours each on their WhatsApp support, going through the same repetitive troubleshooting steps—rebooting, resetting, testing—only for absolutely nothing to be resolved.

Despite countless requests (honestly, it feels like a thousand at this point), they refuse to send a technician to properly investigate the issue. Instead, they keep me stuck in an endless loop of basic support scripts.

What’s even more frustrating is that when I finally try to arrange a technician (which I’m expected to pay for), the technician doesn’t even show up.

I escalated the matter as far as contacting the CEO, hoping for some level of accountability or urgency—and still, nothing was done.

At this point, it’s clear that Afrihost is either unwilling or incapable of resolving ongoing technical issues that require real intervention. The lack of service, accountability, and basic follow-through is shocking.

If you value your time, your sanity, and a stable internet connection—look elsewhere.

I’m extremely frustrated with the level of service received from Afrihost.

My fibre line was working perfectly until I received confirmation that my line had been “activated.” Immediately after that message, my connection dropped completely and has been offline since.

The ONT shows a flashing PON light, which clearly indicates a fibre network provisioning/authentication issue — not a problem inside my home network.

To avoid wasting time, I did extensive troubleshooting myself:

Rebooted and reset all equipment

Verified all cabling and connections

Removed my router entirely to isolate the issue

Confirmed the ONT has power and link, but cannot authenticate upstream

I also provided Afrihost with detailed technical logs showing that:

The router is attempting PPPoE authentication correctly

No response is being received from the network (which points to a service-side issue, not a user issue)

Despite all of this, the response from support was simply:

“No update yet, please wait.”

That’s it.

No escalation.
No ownership.
No attempt to actually diagnose the issue.

Even more frustrating, I was asked to perform irrelevant troubleshooting steps (like connecting directly to the ONT), which shows a lack of understanding of how fibre/PPPoE setups actually work.

This is clearly a provisioning or configuration error introduced during their “activation” process, yet no one is taking responsibility.

Being told to “just wait” while a paid service is completely down is unacceptable.

Afrihost positions itself as a premium ISP, but this experience shows a serious gap in both technical competence and customer support.