Volkswagen Bewertungen 920

I have a new vw polo GTI.
Sad to say but its the last VW ill ever have.
It is by far the worst car I have ever owned.
Where to start. It's been back to VW four times as none of the emergency assists have ever worked unless your in reverse!! VW answer.... they do work just computer never deemed the need to activate!!!
I use 1 litre of oil a month. VW ANSWER..... the 2 litre engine does use a lot of oil!!!!
It's been returned 4 times as all the plastic vibrates and you need to blast the stereo to drown it.
So uncomfortable to drive!!
The GTI is meant to be the flag ship of the Polo range.......
No wireless phone charger!!!
No voice!!!!!
No rear camera!!!!

VW answer..... THEYRE EXTRA!!!!

What a pile of bolts!!
My son has a 1.2 polo 2014. It's smooth to drive, no creaks and no fault. This is the reason I chose one.

Ive had a better drive. More tech, better build quality in a mid range KIA.

All I can say, or rather SHOUT is....... DON'T BUY A VW.

You'd be better off with a bus pass and an electric bike. You definitely get more tech on one

At a time where VW is being challenged by new car manafactures on price, equipment level and service, they should be doing better.
I have an ID5 on PCP with Citygate VW near Chiswick. The car went in for a recall service which required a software update. The Software update crashed which meant a weeks worth of delays getting it sorted. To their credit I was kept informed all the way through and allowed to keep the courtesy car at no extra cost. Now the recall was for a rare issue that might occur at normal driving speeds in certain conditions the doors might open. The reason the update crashed is because of a SF module which needs to be replaced in order for the recall to be completed. The car is now out of warranty and the module would cost £3450 which they will not cover. They also want £30 for a puncture repair (£10 locally) and £135 for a brake fluid change (£55 at Halfords). They've turned around and said we've got your car working again and we are happy for to collect the car in its current state. I'm baffled at why they wouldn't cover the cost to get the module repaired in order to complete a safety recall. I'm essentially left with a potentially unsafe car.
To make matters worse the renewals team regularly get in touch as the car is due to be returned this year to talk about upgrading knowing fully the car is in negative equity. When I reply...... radio silence until the next renewals email. I'm sorry VW but the IDx cars are nowhere near the required standard, your dealer service is poor. You have lost a loyal customer who has purchased several cars from you over the years. Time to look elsewhere.

Actually called into there showroom twice to see someone about buying a car and it is imposible. Phoned them today to speak to someone, person isn't available, is there anyone I can speak to. Yes but he's busy right now.

What a shambolic company, I might unststand if I were trying to get money from VW, but I'm not, I want make a purchase I want to pay their wages, put food on their families table - The public me included should walk away from companies this bad.

Thinking back to the emissions scandel says it all realy.

Continually misdiagnosed faults by VW technicians. I will never buy a VW again! The steering wheel doesn't stop pinging travel assist, this company are a joke! Do not buy anything from this car manufacturer.

My in-laws have a id-4 that has spent more time in the mechanics than on the road. What a bunch of fools!

I am writing this review following an extremely disappointing experience with both Volkswagen UK Customer Services and a franchised Volkswagen retailer operating under the Volkswagen Approved Used scheme.

I purchased a Volkswagen vehicle which was sold as a Volkswagen Approved Used car. Vehicles sold under this scheme are marketed as having undergone a comprehensive inspection and preparation process designed to ensure that they meet Volkswagen’s quality and compliance standards before sale.

Unfortunately, my experience suggests that these standards were not met.

After purchasing the vehicle it became apparent, based on the service history documentation provided with the car, that there was outstanding service work due within a short timeframe of the purchase date. This raises serious concerns about whether the vehicle actually met the eligibility criteria required to be sold under the Volkswagen Approved Used programme.

Despite repeatedly requesting documentation relating to the vehicle’s pre-sale preparation and inspection – including the multi-point check (MPC) sheet – this documentation has still not been provided.

The absence of this documentation is particularly concerning because one of the key checks within the Approved Used inspection relates to whether all service work due within a specified period has been completed prior to sale.

If this work was not completed, then the vehicle should not have been sold under the Approved Used scheme. If it was certified as compliant despite outstanding service work, then serious questions arise about the integrity of the inspection process.

Equally disappointing has been the handling of the complaint by Volkswagen UK Customer Services.

Over the course of several weeks I experienced:

• Missed scheduled call-backs from Volkswagen Customer Services
• Repeated lack of responses to calls and emails
• Minimal proactive engagement with the retailer
• Requests from Volkswagen asking me for updates on the situation with the dealership — something that should clearly be managed by Volkswagen when they are handling a formal complaint

Information obtained through a Subject Access Request suggests that Volkswagen UK's involvement with the retailer has been extremely limited, despite the seriousness of the complaint and the fact that the vehicle was sold under a programme that carries the Volkswagen brand.

Volkswagen promotes the Approved Used scheme as providing reassurance and quality control for customers purchasing used vehicles through franchised retailers. However, when a customer raises concerns that a vehicle may not meet the scheme’s own criteria, it is reasonable to expect Volkswagen to take an active role in ensuring that the standards associated with its brand are upheld.

Unfortunately this has not been my experience.

At the time of writing the situation remains unresolved and the vehicle remains unused while a significant amount of money remains tied up in a car that may not comply with the standards it was sold under.

I hope Volkswagen UK reviews how complaints involving vehicles sold under the Approved Used scheme are handled in future, and ensures that customers who rely on the credibility of the programme receive the support and oversight that the Volkswagen brand implies.

Further to this, Volkswagen UK Customer Services have indicated that a franchised Volkswagen dealership selling a non-compliant vehicle under the Volkswagen Approved Used scheme is effectively a matter solely between the customer and the dealership.

A consumer would reasonably assume that where a vehicle is sold under a branded manufacturer scheme, Volkswagen UK would have some degree of responsibility in ensuring that franchised retailers comply with the standards required by that scheme.

A consumer would also reasonably expect that concerns regarding potential non-compliance with the Approved Used programme would receive meaningful oversight and engagement from Volkswagen UK, rather than being dismissed as solely a matter between the customer and the dealership.

Finally, a complainant would also expect that updates provided by Volkswagen UK during a complaint investigation would be accurate and reflect the current situation, rather than information that appears to be significantly out of date.

Conclution after buying a mazda 3
2023 geting rid after 10 months
Got this vw polo ive had since november2025 its aDSG gearbox
Rumbling and hesitating wher in drive its not 3 years old yet wont be buying vw again service is a shambles no one calls no communication +vw arnt built like they used to be RUBBISH
SO MERCEDES FRENCH
MAZDA JAPANESS
VW GERMAN IKE KEEP AWAY FROM THESE MANUFACTURERS

Absolutely useless woman answered thr phone and said I would have to take my tiguan into vw main dealer to get it diagnosed by them but as I work in the trade as she was told it had properly had a diag done and it was a faulty start button but she wants me to shell out for a diag which is over 100 pounds first then them fit the part to bill me even more which for a 10 minute job seems a bit stupid as I work in the trade so I brought a start button now it works fine 77.04pounds !!! Vw are ridiculous I work on behalf of aa ,rac and green flag so if I csrnt diag and find the fault why do they send us out to do there job form them !!!!! The woman i spoke to needs to get her facts straight !!!!! And stop reading of a script

Volkswagen UK: My 5-Month Nightmare – No Response, No Accountability

I have now spent 5 months trying to resolve a serious issue with my Volkswagen Golf Style TSI eHybrid (2023), PCP Agreement 440154921378, Formal Complaint Reference RET-1223437, customer service reference 06600215. I did not want to make this public, but after repeated failures to engage, this is my last resort. Everything shared is 100% truthful, accurate, and documented.

Timeline – The Beginning
8 November 2025 – First Fault
While driving, my dashboard lit warnings: the high-voltage battery coolant was completely empty. The RAC technician, with 25 years’ experience, said he had never seen a battery coolant completely empty. The battery was at risk of overheating. Volkswagen locks this system, so I could not have caused this.

14 November 2025 – Technician Investigation (Alex, JCT600 Wakefield)
Alex could not find a fault and hypothesized an airlock in the high-voltage coolant system due to incomplete factory filling. No leak was found, Volkswagen confirmed no leak, but the system clearly failed without explanation.

8 December 2025 – Electric System Failure
The car broke down again with an “electric system failure” warning, forcing another visit to JCT600 Wakefield. I had informed them on 8 December of planned travel to France from

14 December. The courtesy car provided had only third-party insurance, so I could not take it to Europe.
This is the start of 5 months of repeated failures, prolonged repair, and zero accountability from Volkswagen

What Frustrates Me Most
I am paying £503/month for a vehicle I cannot safely use.
Multiple formal complaints since 30 December 2025 have been ignored or inadequately addressed.
Volkswagen Customer Resolutions led initially by
Shaqeelah Assure and then by Customer relations manager
Anela Tshwela claims I was “kept mobile” — being mobile is not the only obligation under a PCP or consumer rights.

I will continue this story over 4 posts, documenting every failure, ignored complaint, and financial loss.
⚠️ Next Post in 2 days: detailing repeated repair failures, courtesy car issues, and European holiday disruption.

I am beyond frustrated with Volkswagen’s handling of my case (0004283466).

It has now been nearly a week since I reported a serious fault, and there has been no meaningful resolution or urgency shown. My plug-in hybrid is currently unsafe to drive, with every warning light illuminated on the dashboard. It cannot be charged or driven as a hybrid due to the fault.

In effect, I have a £45,000, 2.5-ton vehicle sitting on my driveway that is completely unusable.

What’s most disappointing is not just the fault itself — issues can happen — but the lack of proactive communication, urgency, and ownership from Volkswagen. When a vehicle at this price point becomes unsafe and inoperable, customers expect immediate support and a clear plan to resolve the problem.

So far, that simply hasn’t happened.

I would strongly urge Volkswagen to review how cases like this are handled. Customers deserve far better support when dealing with serious vehicle faults

Almost all of the experienced technicians have left Bristol Mon Motors and there’s now only one skilled person remaining. The rest are apprentices or staff with very limited experience, so nothing seems to get properly fixed unless the computer tells them what to do.

Inchcape/Group1 Volkswagen, Swindon

I bought a new Polo in March 2024 from Inchcape Volkswagen, Swindon. Inchcape have since become Group 1 Volkswagen. I have owned VW Polos for over 12yrs.

I was sold an Extended Warranty, Service Plan and Gardx Paint & Interior Protection Plan.

I recently scraped the rear panel and bumper and contacted Gardx to effect a repair. They sent out someone from DWV who did an excellent job. When the DWV repairer was showing me the completed work he commented that it had been previously touched up. I said I was not aware of that as I had bought the car brand new. The assumption, therefore, is that it was done by the dealer prior to my handover. This was not mentioned by the dealer.

During the handover the connection to my mobile phone was demonstrated but as there was no wi-fi and it didn't work on my phone. I was subsequently advised that someone would contact me to arrange a demonstration. This did not happen. This has never worked properly. Neither my wife or myself have been able to play music from our phones when we are both in the car together.
I saw this comment on Google reviews.
' While booking they had also told me they will do the app connection to my mobile phone free of charge and refused saying their team is busy.'

This is frustrating.

I was sold an Extended Warranty that included breakdown cover. However, I do not recall being told that it only covered the first 12 months. I had to arrange my own breakdown cover after that and the breakdown cover included with the Extended Warranty would activate in Year 4 (I think!), after the standard VW 3 year warranty expires as this does not include breakdown cover. I'm still not clear when it is activated.

I was also sold a Service Plan. I arranged the 1st Service and for the car to be collected from my home at a cost of £20. This did not happen. After waiting all morning I phoned VW Swindon to be told that my booking had 'not transferred' to the new system. A new appointment was arranged and the collection fee was waived. This was annoying as it meant having to rearrange transport for two separate days and wasting a morning waiting for the collection that didn’t happen.

I understood that I would be provided with the Gardx Paint & Interior Protection Aftercare Pack. I have never received this after many enquiries.

This is a part of a transcript from their chat bot:
'Lily (04/01/25 12:15:32 pm): I can certainly have my team confirm how to get the Gardx Paint & Interior Protection Aftercare Pack that was supposed to be provided at the time of purchase as those details are not listed'. I was never contacted after this.

The windscreen wipers have never worked properly. They make an awful grating noise. I mentioned this to the dealership and they told me that they would need to have the car for a day to check the wiper mechanism. The mechanism is fine, it works. The problem is with the blades. I have been told by an independent garage that the wipers need replacing. It’s a car just over a year old. How can the wipers need replacing? I notice that the guarantee does not include wiper blades. I bought new wiper blades from Halfords and they work a treat. If the dealer had bothered to just see the wipers working they would have realised the same thing. There was no need to spend a day checking the wiper mechanism. They were duff wipers. The rear wiper also needs changing as it’s worn. After 1yr? I feel that the dealer was just fobbing me off and couldn’t be bothered to check the blades.

It is difficult to actually talk to anyone.
A Google reviewer was advised to contact the address tellusmoreinchcape I emailed that address but got a bounceback from. I then emailed tellusmoregroup1auto.co.uk on the 16th July 2025 but had no response.

I've been left with the impression that VW are only interested in the sale, plus upselling any extras and not interested in providing after sales customer service.

I originally left a review in January regarding an ongoing breach of contract with Volkswagen. I did not receive a Final Written Response to my complaint, yet the case was closed. That in itself is a clear breach of process and completely unacceptable.

I have since raised a formal dispute with my bank for a chargeback. Despite the matter being in active dispute, Volkswagen have proceeded to issue a default notice. Issuing a default while a formal dispute is ongoing is a breach of agreement.

After my January review, Volkswagen publicly asked me to email with a reference number. I did so immediately and received no response whatsoever.

When I called again yesterday, the situation deteriorated further. The advisor could not locate my file using three separate reference numbers previously provided by Volkswagen. My vehicle registration and VIN number also failed to bring up my records. This raises serious concerns about their internal systems and record keeping.

More concerning, the advisor then discussed airbag issues and named another colleague — clearly referencing the wrong file entirely. I was being given information that did not relate to my case, which constitutes a GDPR breach. This is extremely alarming.

When I asked what I was supposed to do to speak to someone who could resolve this properly, I was told I would need to attend a dealership and ask them to locate the “correct” VIN number myself. It is not the customer’s responsibility to fix Volkswagen’s internal failures.

What began as a straightforward vehicle rejection has escalated purely due to poor handling, lack of communication, and a complete absence of accountability. I have now escalated this matter to my bank and the Financial Ombudsman.

You will likely respond to this review with a generic request to email again. Do not. I expect you to contact me directly and resolve this properly. My vehicle registration is SA23 ZKG. There should be no further excuses for failing to locate my case.

Customer service throughout this entire process has been wholly unacceptable

My car has broken down due to a manufacturing fault of the panoramic roof draining system. I didn’t realise the drainage system has spider traps at the bottom which actually prevents the water properly to drain because it gets filled up with gunk.

Unfortunately now all my electrics have messed up because the water is backed up and flooded all the electrics as well as causing damp all in my car.

This is a known problem in Tiquans which I didn’t realise until I researched it.

I phone up customer services to be dealt with by someone who can hardly speak English and is incompetent of being polite.

I’ve had warranty and paid out for warranties over the years and service charges.

The funny thing is when I phone up the Bury Saint Edmunds branch they tell me it’s something that needs to be maintained.

Well when I bought the car no one told me to maintain it also surely that’s what the service charges for.

Totally incompetent company and I’m cancelling my service charges with them now. I would rather deal with an independent garage.

I am writing this review to express my complete disgust with Volkswagen and, in particular, the Telford branch.
I purchased a car from the Telford Volkswagen branch in February last year, sold to me by Kristian. Initially everything seemed fine. I returned the car in April for a minor issue, which was dealt with without any problems. However, in July, I brought the car back again due to a battery issue — and that is when the situation became unacceptable.
In July, I was suddenly told that the battery issue was due to the car being mapped. This was shocking, as I have never mapped or modified the car in any way. Despite this, Volkswagen informed me that my 2-year warranty was void, meaning they had sold me a mapped vehicle without disclosure and then penalised me for it.
What makes this worse is that Volkswagen stated their records showed no map when the car was inspected in April, yet somehow by July it “miraculously” appeared. I repeatedly asked for proof or evidence that the car was mapped and was met with excuse after excuse. No evidence was ever provided, despite constant requests.
I raised a formal complaint and dealt with the manager at the time, who was rude, dismissive, disrespectful, and completely unprofessional throughout the process. During the complaint, I also became aware — through someone who worked at the branch — that staff were referring to me as “the annoying blonde girl” simply because I was disputing a mis-sold product and standing up for myself. This behaviour is unacceptable, sexist, and deeply unprofessional.
To make matters even worse, the Telford branch closed, and I was told that all paperwork relating to my complaint was lost during the transition. As a result, the complaint was closed with no resolution, and to this day my warranty has never been reinstated.
I delayed writing this review because the entire experience caused significant stress, and the way I was treated made me dread contacting Volkswagen at all. What has happened here is outright illegal — I was sold a vehicle that was not as described and then blamed for Volkswagen’s failure to identify this before sale.
I have never modified this car. Volkswagen’s attempt to shift responsibility onto me instead of taking accountability for their own mistake is disgraceful. Based on my experiences with both Shrewsbury and Telford, it is clear there are serious systemic issues within the Inchcape-run Volkswagen franchises. I am beyond disappointed and would strongly caution anyone considering purchasing a vehicle from Volkswagen — particularly through Inchcape — to think twice

Major fault after just 2,000 miles — VW unwilling to help

Terrible.
Everyone I called told me to call someone else. Everyone washes their hands of my issue. Waited 24 hours for my car to be recovered, only for it to be taken to the wrong place. Still haven't got my car back now. Issue still not resolved.

To
Customer Care / Head Office
Volkswagen UK

Dear Sir/Madam,

I am writing to formally escalate a complaint regarding my vehicle (Vehicle Number: LL75XSV) purchased from ID.7 Volkswagen South Gate on 1st January 2026.

At the time of delivery, I noticed two minor scratches on the vehicle. I immediately brought this to the attention of the dealership staff member, Dornal, who inspected the car and assured me that:

- I would be booked after two days and the scratches would be repaired within two hours, and
- The rear mats were not available at the time of delivery and would be delivered to my home at a later date.

Despite these assurances, it has now been 20–25 days, and neither the scratches have been repaired nor the rear mats delivered.

In addition to this, I am experiencing a serious issue with the vehicle’s charging cable. When I connect the charger at night, the charging automatically stops on multiple occasions without any clear reason. This issue has occurred several times and suggests a possible fault with the charging cable or charging system, which is extremely concerning for a newly purchased vehicle.

Throughout this period, I have attempted to contact the dealership reception several times. Unfortunately, my calls are either unanswered or I am repeatedly told that I will receive a callback, which never happens. On one occasion, I was told I would be contacted the following morning; however, when I called again, I was informed that the staff member was busy and would call later. This level of customer service is unacceptable.

As a Volkswagen customer, I expect all commitments made at the time of purchase to be honored and any vehicle defects to be addressed promptly. I therefore respectfully request your immediate intervention to ensure that:

- The scratches on my vehicle are repaired without further delay,
- The rear mats are delivered immediately, and
- The charging cable and charging system are fully inspected and the fault resolved.

If this matter is not resolved promptly, I will have no option but to escalate the issue further through the appropriate consumer complaint channels.

I look forward to your urgent response and a swift resolution.

Yours faithfully,

Mohammad Sulaman Yousaf Rani
📞 07780789548
📍 London
Vehicle Number: LL75XSV

We have a fault on our VW ID4. We waited two days for roadside assistance. Then the mechanic told us to take it in to the service centre and promised us a courtesy car. He said we would hear from the courtesy car people within an hour. We have waited all day and have had no contact from them. We rang them several times and held on the line for thirty minutes on one occasion but no-one answered. We won’t buy another VW.

First the debacle over the emissions scandal. Then car subject to recalls, necessitating trips to the garage without any assistance getting there and back. Then VW stop supplying a part for an 11 year old car, so car no longer has full functionality (as having to use after-market parts which means some of the functionality of the car has been lost). Overall, a terrible purchase. Will not be buying VW again.

I have a work 24' VW caddy. Its a joke, this car should not be allowed on the roads. VW blocked apple car play lol I mean, what sort of a less inteligent person would come out with this idea. I was going to buy VW Golf next, but naaah thanks. Ill stick to my skoda.

You could start charging 10p for dropping the windows too. Or 1p for everytime You want to turn the radio up. What a massive disapointnent this company is.