Kia UK Bewertungen 377

Absolutely awful customer service!

My Sportage has gone down with a major engine fault which turns out to be a known fault. The dealer is horrendous and you cannot get a call back, email back or any answers. Kia's advice was to persist with communicating through the dealer who also does not respond to Kia themselves!
Motor ombudsmen next up.

Do not purchase any Kia cars. The after service and complaints departments are absolutely useless. I purchased a new car a week later was getting problems and was told it's because of the cold weather conditions and dirt on the sensors. Who pays 40k to be told that. The after service was awful and when returning the car was given £30k which is highway robbery. Do not buy. Beware. Don't fall for the flannel.

Decided to buy a brand new Kia from Chorley Ford Group, whom i have dealt with before and was extremely pleased ( Hyundai) section. The Kia section of the group was a nightmare to deal with. Having decided to buy a Stonic, spoke to the sales advisor regarding a special offer. Was told to obtain that i would have to take out a large ammount of finance, and only allowing me to use £10k of the value of my trade in as a deposit, then would then receive a refund for the rest of the remaining value of my car. Leaving the dealership i "smelt a rat". They seemed determined to make me have finance WHY? Decided to look on Autotrader and found brand new Stonic with discount. Looked at details, and was the SAME dealer Chorley Ford Kia Blackpool. The sales advisor Jonty Stow was excellent at his job. Why he should have to put up with Kia regime of selling cars is not customer friendly. He did not deserve this nonsense Kia operate. Eventually bought the car without any more irritation

I have had a Kia for nearly five years and I LOVE it! However I’ve recently experienced a small but dangerous problem. I contacted Kia about this today and they responded within 20 minutes or so, I am really impressed. Just waiting to take the car in for diagnostic appointment and hoping I will be given a goodwill repair/replacement. I am sad to see all the negative reviews as I’ve had a very good experience since buying new. I definitely would buy Kia again.

What a shambles with Kia Apps that connect with car...They don't!
Contacted local main Kia dealer ..Did not want to know
Contacted Kia.. advised I downloaded Kia connect...IT DOES NOT EXIST VIA GOOGLE PLAY STORE OR ANY KIA LINKS. New Kia app floored with glitches .not compatible . woeful !!
Maybe time to get this shambles sorted!

The 7 year warranty sounds great but it takes no account of safety and good practice, they cheapen everything and compromise safety.
The local Kia dealer TMS Hinckley performs really badly, but there is no alternative for Kia service in Leicestershire.

BEWARE... Please think very carefully before using Kia Solihull. The way I have been treated and discriminated against is completely unacceptable and the way my concerns were ignored and dismissed was so disheartening. I was made to feel stupid. The communication from Kia has been shoddy from day one. Before we even got the car there was issues like the car being extremely delayed and no one contacted us to tell us unless I phoned- even though it was already on its way which was a lie. But the last 7 months I have been through because of the faulty car! was sold have been vile. The car kept having warning lights at first intermittently and I was told the car was fine and it was ice even though it wasn't and then it become a constant issue and once again was told it's a common fault with the Kia Niro and it's just ice covering the camera when it really wasn't and I cleaned camera and the warning lights were still there I was advised by the rac once again not to drive the vehicle to which Kia said it was fine and it wasn't and then the rac advice against driving the car at all. they were putting mine and my family and other road users at risk by driving the vehicle so for the last 6 months we have been unable to drive the vehicle. Paying for a car we can't use and trying to get the dealership to book appt again is ridiculous and 1-2 month wait. I put in a formal complaint on the 14/01/2026 and was told I'd hear back from a manager and I'm still waiting. I emailed a manager on 16/02/2026 and once again being ignored.i am aware the dealership know what's happening and haven't reach out even with my ongoing formal complaint. Absolutely ridiculous. The car has since been to another dealership and they are saying the wire to the v12 battery have been deliberately cut to which again I've found numerous complaints of other people been told then same and it's another common issue with the Kia Niro which are now being recalled. Shame on Kia. Please don't let them fob you off like I did. My car thankfully has been returned under mechanical fault. I will never use or recommend Kia again.

ive had kia sportage gts hibred from new july 2024, brand new to start with from new it had problems , i had to put into dealership ,after it came out of kia cambridge it functioned normal for while ,car has limited rear storage barely fits wheelchair, the car has only done 3200 miles ,not used much , its had variouse problems and now has exelleration issue rattling noise unsafe to use, kia says thats normal ,really ,i have to call rac get it into kia dealership again , i cant wait to get rid of this car , hopefully next year replace it ,would i recommend kia sportage gts hibred i cant go for something else , car has limited tech compared to an expensive merc.. its unreliable engine warning light etc etc.

I’ve just purchased a new Kia STONIC gt line s, but trying to buy a new genuine emergency space saver spare wheel wasn’t possible.

I cannot believe a space saver spare wheel isn’t available for a new vehicle. My customer journey has fallen down here.

I will never buy another Kia when a £28,000 car has no spare wheel available.

As a long servicing customer with Kia I am completely disappointed with my recent experience with my brand new Kia Sportage and feel I have to write a review on the lack of care and customer service I received in the process of an already very stressful experience.

3 mechanics (RAC patrol and 2 Tow truck drivers) found the car to be unfixable at the roadside with various faults, carrying out several checks and attempts to restart the car and haven't been able to resolve the issue. I was forced to book for a diagnostic at a Kia garage who found no faults whatsoever.

I find it very concerning from a safety perspective that a new hybrid battery completely cut out and shut the car down on a main road, and it should not need charged at all after a few months. I’m now anxious to drive the car with no explanation or reassurance provided to a problem that an RAC and 2 different tow companies couldn't resolve and flagged for concern.

I was carless for 4 days when promised a rental vehicle through onward travel on 16th January and didn’t receive until late on the 19th. I have to call several garages to find a solution without a car which in the end was a up being a 3 hour round trip from home as my only option before February/March as no one would take the car. I was towed 3 times to different locations as my car wouldn’t start or lock to then be told "it’s fine we can’t find anything" and pay for a service after a few months has been a complete waste of my time and energy and a really disappointing experience. I spent over 4 hours on calls across 30 calls excluding being passed from company to company and department to department through the week. Having to coordinate between multiple parties as no ownership take from any party (RAC, Arnold Clark, Kia) is above and beyond what would be expected of a customer of a brand new vehicle under warranty and have been met with a real lack of support, empathy and respect from the customer service teams across the board.

As a long term customer with both Kia and RAC, the way I’ve been treated has fallen far below my expectations. The additional stress, disruption and inconvenience on the back of an already difficult situation has not been good enough, and to have been presented with a £156 bill for the diagnostic and 3 hour round trip to retrieve my vehicle without answers feels like insult to injury. I am seeking guidance on next steps to escalate this situation and be compensated accordingly.

I have flagged my experience to customer service and got nowhere it just gets pushed to be an Arnold Clark problem where I purchased my vehicle however my confidence in Kia and the “great” warranty has definitely been shaken. Overall an extremely disappointing experience.

Extremely disappointed with my 2022 used approved Sportage. Whilst the car is lovely to look at, beautiful inside and nice to drive, the cars reliability has been truly awful. In less than a year we have had the following go wrong: 1)New USB port as Apple CarPlay and Android Auto wouldn’t connect. 2) New internal sat nav unit. 3) Ongoing scheduled charging issues. 4) Rear door trim clips the front door on hot days. 5) 12v battery goes flat if the car isn’t used for a week. 6) charging cable was stuck in the car when the locking solenoid failed - I couldn’t charge my other car as a result. 7) Infotainment system is now switching itself on and off repeatedly, screen is freezing and other issues.

It is such a shame. We were so excited to buy this car but it has been a truly awful experience and I can honestly say we will never buy Kia again. I have had more issues in less than 1 year than 15+ years with four different BMWs.

It's been 4-5 months, since Kia's partner Hendy ordered a part. Still no sign of it and Hendy currently have my car! I was given a courtesy car back in January and recently been told this car is now being sold. I will be issued another car so I'm mobile still. While I appreciate being mobile, you have had an excessive amount of time to get this part. It's currently under warranty and set to expire shortly. You have no date on when this part will even show up. I was also advised that the courtesy car should of been issued when they knew the part was on backorder (confirmed and recorded over the phone) Hendy advised me my car was ok to drive around with an engine management light on, which is silly because further damage to the engine can be done. As the ad blue isn't mixing with the fuel. Then to be told they need the car onsite while a courtesy car is issued. So I dropped my car back down to Hendy. I'm currently paying for car insurance for a car that I'm not using and was told nothing can be done. Your the main reason why I can't drive my car! As it's a defective part/poor workmanship. I asked if you would consider a swap and was told no and I got a quote for another car but the money wasn't good enough. I would like someone higher up to reach out at Kia and address the issue? I would like someone to consider a swap at this point, then you can take as long as you like waiting for this part. I'm at a loss in insurance money, plus the ongoing rental fees your paying you might as well offer me a used new car.

Went into the Solihull Branch to look at the EV4 car and Sandeep really went above and beyond for me, thoroughly explained everything to me and helped meet my needs. Im very grateful thank you. Please ask for Sandeep if you visit the Solihull branch and need any help.

Awful awful company. The warranty is worth nothing because if the car needs a repair, they won't confirm whether or not it is covered by warranty until you have paid an extortionate diagnostic fee. Everything is subjective. Beware! If you get a temporary fix to enable the car to be driven because you can't wait a week for the dealership to fit you in, (and you don't have the fundsvto pay them) what they don't tell you is that will automatically invalidate the warranty. They have the customer by the short and curlies. I can't believe that I have been paying over the odds for servicing so that I can preserve the warranty only to discover that the warranty is worthless. Buy the car if you really like it but don't be swayed by the warranty.

Sg petch Sunderland charged me £720 for diagnostics and could not diagnose the problem what do you think of that never trust these again

Brought a lovely Kia Stonic with Pedro Gomes and so far there are no faults. Wonderful customer service and had great treatment while I was there. The app is easy to use and the car features are also very easy to understand.

Just bought our 3rd Picanto, Steve Peralta was very professional from start to finish. He made us very welcome and a helpful and friendly chap.

Kia sportage 2024 gt line GPF fault showing twice in two months i found out after purchase its not an isolated issue problems with warning light engine emmisions full take it a 40 min run and horse the engine the cars just a year old and dont complain its youre driving standards that are to blame ??

Case Reference – KMUK2434446

Dear Mr Stewart

Thank you for getting in touch and for taking the time to share your experience. I am sorry to hear how disappointing this has been for you, especially as this is your second Sportage and you expected a much smoother ownership experience.

If you are experiencing a fault with your GPF, this is more likely an indication that soot has built up significantly over time than a fault with the GPF system. This warning light encourages the driver to alter their driving style to assist the GPF’s capability of soot removal. You may need to follow the guidance in your owner’s manual over the course of multiple journeys before the GPF light clears.

To meet emissions legislation most modern Euro 6d (and onward) Gasoline Direct Injection (GDI) engine cars are equipped with a GPF (Gasoline Particulate Filter) which is designed to meet these emissions standards which all manufacturers must comply with.

Activation of the GPF system happens when certain parameters are met. Colder temperatures, persistent short journeys and low speed will not allow the exhaust to get hot enough to burn away the soot in the system, which causes the soot to build up over time.

GPF illumination is an indication to the driver that the GPF system has built up soot over a period of time. As the system is operating as expected, it is the owner’s responsibility to maintain the system and would not be considered a manufacturing defect. Detailed instruction in owner’s manual.

We are genuinely grateful for your feedback, and I want you to know that your comments will be forwarded for ongoing review. Hearing directly from customers helps us understand where improvements are needed, and your experience will be included in that process.

If there is anything else I can help you with, please get in touch via email or call us on 0333 2022 990.

Dropped my car off for what was expected to be a warranty repair to be told Kia wouldn't honour the warranty.

This was challenged but after waiting a week for a response and the dealer and Kia UK pointing fingers at each other (during which time I have been without a car) I instructed the repair myself at a cost of over £2k...all this when the car still has 30,000 miles left on the warranty.

Appalling customer service and proves that the warranty isn't worth the paper it's written on. It's there ONLY to tie the customer in to paying for KIA-direct servicing for longer.

I bought a brand new Kia EV3 Air Electric and it has an obvious front door alignment defect. The doors show visible gaps and stick outwards, which is completely unacceptable on a new vehicle.

Kia’s authorised service told me this was “within acceptable tolerance.” This response is frankly unbelievable. A clearly visible body misalignment should never be considered normal or acceptable for a brand new car.

This experience has shown a serious lack of quality control and has completely undermined my confidence in Kia UK. Extremely disappointing.