Rob Tanner

Very professional, very polite but the product was the same as I could find myself and was exactly the same price despite assertions that “We’ll find the best price for you”.

Excellent service, website good but prices are expensive.

Good prices, faultless delivery.

Best price per size, best details regarding sizing, next day delivery. Faultless. I have used this company multiple times.

Extremely disappointed with my 2022 used approved Sportage bought from Furrows Shrewsbury. Whilst the car is lovely to look at, beautiful inside and nice to drive, the cars reliability has been truly awful. In less than a year we have had the following go wrong: 1)New USB port as Apple CarPlay and Android Auto wouldn’t connect. 2) New internal sat nav unit. 3) Ongoing scheduled charging issues. 4) Rear door trim clips the front door on hot days. 5) 12v battery goes flat if the car isn’t used for a week. 6) charging cable was stuck in the car when the locking solenoid failed - I couldn’t charge my other car as a result. 7) Infotainment system is now switching itself on and off repeatedly, screen is freezing and other issues.

It is such a shame. We were so excited to buy this car but it has been a truly awful experience and I can honestly say this is the most unreliable car I have ever owned in the 40 years I’ve been driving. I have had more issues in less than 1 year than 15+ years with four different BMWs.

Extremely disappointed with my 2022 used approved Sportage. Whilst the car is lovely to look at, beautiful inside and nice to drive, the cars reliability has been truly awful. In less than a year we have had the following go wrong: 1)New USB port as Apple CarPlay and Android Auto wouldn’t connect. 2) New internal sat nav unit. 3) Ongoing scheduled charging issues. 4) Rear door trim clips the front door on hot days. 5) 12v battery goes flat if the car isn’t used for a week. 6) charging cable was stuck in the car when the locking solenoid failed - I couldn’t charge my other car as a result. 7) Infotainment system is now switching itself on and off repeatedly, screen is freezing and other issues.

It is such a shame. We were so excited to buy this car but it has been a truly awful experience and I can honestly say we will never buy Kia again. I have had more issues in less than 1 year than 15+ years with four different BMWs.

In the past four months I have had two repairs to my damaged fibre line which is normally mounted on telegraph poles. The first repair took two weeks, the second took three weeks. The remedial work in both cases was to trail a temporary fibre line across the ground at the side of the road. On both occasions I was told there would be a more permanent repair coming. 4 months later the fibre line and junction boxes are still lying at the side of the road. I keep chasing a more permanent repair including writing a letter to my service provider but it is still not rectified. It is only a matter of time until this temporary line is damaged and we lose service again. We are reliant on internet as we do not receive mobile or tv signal at our property. Every time I raise the issue an engineer is sent to look at the line on the floor and says something will be done, I then receive an email to say my service is restored and the ticket is closed…..yet my temporary fibre line is still laying at the side of the road after 4 months! The communication from Openreach is very poor and they seem happy to call my problem as resolved as I currently have service.

Good website, nice choice of pre-built pcs. Good value compared to other companies. Received my pc within two days, everything set up correctly for a gaming pc.

Good prices, item in stock, good choice, delivered on time.

Cheaper than alternative stores, delivered quickly and on time. Items are of the quality expected.

I recently moved to a rural property which had BT full fibre installed. Being very rural the fibre is provided via telegraph poles. Prior to moving I checked for service providers and found an attractive deal from Gigaclear via a comparison site. I double checked the service via the Gigaclear website, my property is listed for service.

I placed my order 21/11/22 and was told installation would be 18/1/23. The lead time time for installation was disappointing but I agreed to this. Today the engineers turned up and started looking for a “green pot” via buried cables. I explained that the broadband is via the telegraph poles and showed them the BT line thinking they would use this and connect a Gigaclear pot to this. I was told this is not how it works and that they needed to run a line from an existing green pot to the property. They then told me the nearest green pot was 25 miles away!!! They then said another team would have to come and install a green pot on the nearest telegraph pole but this would likely take weeks!

Questions for Gigaclear:

Why do you have my property listed for service when it isn’t available without significant delays and installation work.

During the 2 months between order and installation why wasn’t a survey completed to determine what was needed? Instead you have paid for two sub contractors to turn up to do an install they couldn’t do.

I have had to speak to BT today to place an order they say my service will be up and running tomorrow. So Gigaclear, you have two weeks (cooling off period) to get my order completed.

I don’t like to be negative but my experience of Gigaclear is extremely disappointing. Significant delays and inability to provide the service they said they could.

I have a solo installed which I have used for the past 8 months. I am moving home so contacted podpoint to ask for the options to relocate the charger. I was told I had two options 1) pay £900 to get it uninstalled and reinstalled. 2) pay an independent electrician to uninstall and reinstall but the warranty is voided. These are both not acceptable options. 1) is way too expensive, as much as the original purchase and installation. 2) a qualified electrician is QUALIFIED, why should this affect the warranty.

Poor customer relations podpoint. This changes me from someone who would have recommended you to someone who would not. Get more reasonable with your moving costs.

Reasonable price, delivered within two working days and looks good quality.

Website, ordering and delivery were all first class. However, I have been wearing CL for 25 years so can insert and remove in seconds but I really, really struggled to get these lenses in on several occasions. When I eventually did I found they became very uncomfortable after a short time. These lenses are not for me but may work for others. I ended up recycling 3/4 of the packs.

Good prices. Called the evening of the day before delivery of the tyres to say they couldn’t deliver, despite the tyres been ordered a week previous. Following a terse reply, called 15 mins later to say they had delivered after all. Arrived at garage for tyre fitting but blackcircles hadn’t booked my slot so I was told they couldn’t fit my tyres. The following day the tyres were fitted but took 2.5 hours on the ramp!

Really disappointed. Urgently needed to replace a bulging tyre. Arranged fitting at my house for Tuesday 7th July only to be contacted early in the afternoon to say the tyres would not be fitted as they were not delivered to Kwik Fit. Rescheduled for Thursday 9th July only to be contacted mid afternoon to be told the tyres would not be fitted as they had run out of fitting slots on that day, despite originally asking me to agree to Thursday. Kwik Fit asked if they could fit the tyres on Friday 10th July, I agreed. Contacted mid morning to tell me the tyres wouldn’t be fitted today. I asked why, they didn’t know. I asked for someone who does know to contact me. I was promised a manger would call me, they never did. Failed to fit the tyres on 3 occasions! I won’t be using Kwik Fit again, ever!

Easy buying experience of an online code.

My experience with PPL was very mixed. Initially, it was very good, weekly telephone calls to me to update me and tell me what I needed to do. The interface portal is really good to use and makes it easy to understand the whole process. Then the service seemed to stall. Questions from the buyers solicitors were not forwarded to me. Emails and telephone messages from me chasing these questions were unanswered. Eventually, after 3 weeks, I managed to speak to a member of the team who then forwarded the questions. A re-issue of the contracts and TR1 form took weeks to arrive too.

However, the last stages of the process were handled well, even during the COVID crisis.

My experience was a really mixed experience but I don't think I would use PPL again.