My car has broken down due to a manufacturing fault of the panoramic roof draining system. I didn’t realise the drainage system has spider traps at the bottom which actually prevents the water properly to drain because it gets filled up with gunk.

Unfortunately now all my electrics have messed up because the water is backed up and flooded all the electrics as well as causing damp all in my car.

This is a known problem in Tiquans which I didn’t realise until I researched it.

I phone up customer services to be dealt with by someone who can hardly speak English and is incompetent of being polite.

I’ve had warranty and paid out for warranties over the years and service charges.

The funny thing is when I phone up the Bury Saint Edmunds branch they tell me it’s something that needs to be maintained.

Well when I bought the car no one told me to maintain it also surely that’s what the service charges for.

Totally incompetent company and I’m cancelling my service charges with them now. I would rather deal with an independent garage.