At a time where VW is being challenged by new car manafactures on price, equipment level and service, they should be doing better.
I have an ID5 on PCP with Citygate VW near Chiswick. The car went in for a recall service which required a software update. The Software update crashed which meant a weeks worth of delays getting it sorted. To their credit I was kept informed all the way through and allowed to keep the courtesy car at no extra cost. Now the recall was for a rare issue that might occur at normal driving speeds in certain conditions the doors might open. The reason the update crashed is because of a SF module which needs to be replaced in order for the recall to be completed. The car is now out of warranty and the module would cost £3450 which they will not cover. They also want £30 for a puncture repair (£10 locally) and £135 for a brake fluid change (£55 at Halfords). They've turned around and said we've got your car working again and we are happy for to collect the car in its current state. I'm baffled at why they wouldn't cover the cost to get the module repaired in order to complete a safety recall. I'm essentially left with a potentially unsafe car.
To make matters worse the renewals team regularly get in touch as the car is due to be returned this year to talk about upgrading knowing fully the car is in negative equity. When I reply...... radio silence until the next renewals email. I'm sorry VW but the IDx cars are nowhere near the required standard, your dealer service is poor. You have lost a loyal customer who has purchased several cars from you over the years. Time to look elsewhere.