Volkswagen UK: My 5-Month Nightmare – No Response, No Accountability

I have now spent 5 months trying to resolve a serious issue with my Volkswagen Golf Style TSI eHybrid (2023), PCP Agreement 440154921378, Formal Complaint Reference RET-1223437, customer service reference 06600215. I did not want to make this public, but after repeated failures to engage, this is my last resort. Everything shared is 100% truthful, accurate, and documented.

Timeline – The Beginning
8 November 2025 – First Fault
While driving, my dashboard lit warnings: the high-voltage battery coolant was completely empty. The RAC technician, with 25 years’ experience, said he had never seen a battery coolant completely empty. The battery was at risk of overheating. Volkswagen locks this system, so I could not have caused this.

14 November 2025 – Technician Investigation (Alex, JCT600 Wakefield)
Alex could not find a fault and hypothesized an airlock in the high-voltage coolant system due to incomplete factory filling. No leak was found, Volkswagen confirmed no leak, but the system clearly failed without explanation.

8 December 2025 – Electric System Failure
The car broke down again with an “electric system failure” warning, forcing another visit to JCT600 Wakefield. I had informed them on 8 December of planned travel to France from

14 December. The courtesy car provided had only third-party insurance, so I could not take it to Europe.
This is the start of 5 months of repeated failures, prolonged repair, and zero accountability from Volkswagen

What Frustrates Me Most
I am paying £503/month for a vehicle I cannot safely use.
Multiple formal complaints since 30 December 2025 have been ignored or inadequately addressed.
Volkswagen Customer Resolutions led initially by
Shaqeelah Assure and then by Customer relations manager
Anela Tshwela claims I was “kept mobile” — being mobile is not the only obligation under a PCP or consumer rights.

I will continue this story over 4 posts, documenting every failure, ignored complaint, and financial loss.
⚠️ Next Post in 2 days: detailing repeated repair failures, courtesy car issues, and European holiday disruption.