Afrihost Bewertungen 305

Unless you have technical knowledge and plenty free time in your days, I can't recommend Afrihost on any level. I've needed to spend hours on behalf of my mother with members of MyBroadband, to try understand why internet speeds are so incredibly slow. Eventually this was resolved and I understand that I need to have my device plugged directly into my router to get the speeds that Afrihost advertises. WiFi speeds are lower than 10Mb/s, and this is after my mother bought a new router, as advised by Afrihost, which they said would solve her issues. It has not.
There is no support. They do not call back. They do not respond to emails. They have refused to provide proof that they have in truth been delivering the speeds they have billed for. They have refused to issue credit notes for the times when internet speeds were significantly slower than what was billed for. And they have said in an email that they do not issue credit notes for slow speeds, only when there is no internet.
On behalf of my mother I will continue to work with members of MyBroadband to try and resolve the terribly slow WiFi speeds she is enduring. This is time consuming and not my area of knowledge. And one expects that one's ISP would provide support for clients who have been with them since 2019. It appears that they were great to begin, but have now possibly grown too big to the point where they don't care anymore for the little people who were there with them when they were starting out.

poor speeds, even worse responsiveness, promises not kept, still waiting for my router to be replaced - its going onto 2 weeks now. my recommendation, dont even consider them.

Nonsense, don't even bother.

most disappointing service ever experienced. I ordered a 50/50 fiber line, and asked them to install on a particular date in the future. before the future became present - I received a SMS saying "Your service is active and your invoice is ready for payment" No installation has been done, no fiber connection available - why then, am I being invoiced. I gave them a call, they even sent me a pic of the installation - and it's about that time when I lost it with them. I mentioned I'll give them 1 more chance - this after asking that the Invoice be nullified and that the installation still proceed for the future date. not even 2 days later - they ran a debit order against my account for the "never received installation" I promptly reverse the DO, and called them to cancel ALL service requests they have - I made sure that the call is recorded and I made sure I let them know how incapable they are. if you choose - go with them, perhaps your experience is better than mine - I however - would NOT recommend them @ all!

Wow , what a piece of junk they were very fast with signing me up immediately had issues with my line the internet goes off at 1am when no one is even using it it is permanently interrupted! I can’t even work from home I work from a friend or coffee shop waiting for the cancellation period where I need to pay a fee ends !!! I have emailed called requested call backs to fix my line they made me do some crazy test and plug my router into a laptop which I did which they concluded it was not my router and it would be sorted it has been worse since , we can’t stream a basic movie can’t play games can’t do exams because the internet is unstable , I have requested help for days every day I get told I will get a call no1 calls … I am patiently waiting to cancel this service

Due to the incompetence of Afrihost to work with their Fibre provider to cancel our line correctly AND BECAUSE THEY HAVE NOT PROPERLY READ MY EMAIL we are being forced to pay the cancelation fee twice!

Here is the information I sent them, surely this is not difficult to understand:

"we were advised by your team that we will not be paying a cancellation fee because we were advised that we used your services for 7 months and the fee only applies for 6 months or less. Please listen to the last call we had with your consultants where they confirmed this to be the case.

We also had ongoing issues we experienced with internet downtime during the last month we used your services. It was due to these ongoing issues that we had to cancel as we work from home and simply cannot afford downtime.

We canceled our fibre, cancellation was to occur on 1 April (as early cancellation with a fee of R999).

We then got told by Frogfoot and our new ISP the early cancellation was not approved and that they can only take over 1 May (normal cancellation date)

Come 1st of April, our internet went down, after loads of back and forth we discovered that frogfoot changed our port VLAN over to new ISP - this was wrongly down on FrogFoots end most likely due to communication issues between Afrihost and Frogfoot.

The agent my husband was on the call with confirmed that the cancellation is still for 1 May (no early cancellation was granted). Whilst on the phone we were given the option that they will release the line (for the new ISP to take over) early but I had to give confirmation that we do not expect to get the money paid for service for the month of April (already paid at that point) back. So in essence we are losing that money due to Afrihost's communication faults.

Further, on the call (which I would like to request a copy of) he was told by the agent that the money will not be refunded but that there is no cancellation fee. She advised we were with Afrihost for 7 months, so no early cancellation fee applies.

I would not have signed off for my April payment to get taken from us without having service if we knew that the early cancellation still applies. Your agent told us not to worry as it wont apply given we sign away the April payment.

This whole experience has been an absolute nightmare, this is not even to mention the amount of additional money we had to fork out to buy data to hotspot from in order to work."

I called yesterday and escalated this and have now requested a manager to call me several times! My request for a copy of the phone call has gone unacknowledged.

This is disgusting service.

To Afrihost.

The service is not very good. It has been 33 days since I applied for a line and new devices. For the last 33 days I have been asked for the POA -+ about 5 times.

​I place my order on the 27/03/2024. In first email they say the turarount will be 1 week. An it has been 5 weeks.

The second email was on the 30/03/2024 - I reply on the 08/04/2024 - As i was away. this was the first POA

The thirde contack with them was on the 17/04/2024 on whatsapp - there they ask again for the POA. The they say it would be 7 days.

Shocking nothing again.

Then on the on 20/04/2024 i ask them again on whatsapp. What is happening. In this chat they ask me 3 time for a POA.

Then they say they will fix it and it will be 5 days.

Then on the 25/04/2024 - I contact them again on Whatsapp. So they ask me again for the Address of the property. And with this they must have log a call only, Becuase i only received a Internal Ticked - So this mean they never log the other ones.

​Then on the 26/04/2024 - I received again a email for a POA but i could only send it on the 28/04/2024.

Now it is the 30/04/2024 - And No feed back again so what does it mean I have to contact them again.

Internal Ticket: QWN-837-37182
please see your internal ticket number above in regard to your query, you can use that reference to follow up here on WhatsApp or any of our other platforms
Whatsapp : +27 71 883 5005
Call Centre : 011 612 7200
Toll Free : 0800 011 000
or email:

For more doc please contact me.

Worse service providers ever. All the do is to charge your bank. Stay away from afrihost. I will never be in business with this company

I AM DISAPPOINTED WITH THEIR LEVEL OF SERVICE, IT IS PATHETIC, KNOWING I AM NOW HAVING TO SPEND MY TIME RUNNING AFTER MY MONEY THAT THEY DO NOT WANT TO REFUND. Their accounts department is rather incompetent , with each of them giving me different answers as if to say they do not know what is going on or what they are doing , or whether they are trying to just be thieves and not refund my money , which is not even a small amount. Their accounts supervisor Wendy Noble is on leave and apparently there is no one to relieve her, which says a lot about this company and their services. They should have the decency to refund the money especially because the money was erroneously transferred to them. Even when they do respond to my emails they are not being direct. At this rate you will be losing cliental. No one has free money to give away any more, people have bills to pay etc, by Afrihost withholding money that is not due to them is rather unfair an unacceptable and causes undue issues and situations. My account with Afrihost is always up to date, currently in a credit for 10 times the monthly fibre installment of R700. Sort this out before leaving me no choice but to take this further legally.

Useless technicians couldn't even setup an access point that manages device connections, don't ever use these guys I regret switching

Absolutely Horrific experience
I thought that Afrihost is the "best broadband" company but apparently this is wrong. When I started out with Afrihost they told me everything I wanted to hear. When I started to question when installation will happen, Afrihost told me that I am not allowed to have the bandwidth (55/25) I wanted as it is seen as a re-installation instead of new installation (as I am a new client) and blamed it on the fiber provider. Thus, I needed to pay more than bargained for, for a bandwidth I do not need (75/50). I then cancelled my order. I have been waiting 6 days for them (calling them every day) to pick up the router or I pay R1000 fine. They have been unable to pick-up the router. They make promises that the courier is organized but then when I called the courier company there is no record of the pick up.

I regret to inform you that Afrihost has failed me.

I ordered a Pure LTE product the other day and with excitement I contacted Afrihost the following day, checking up on the proces and how long it would take, inorder for me to make a plan on delivery day to be available.

Here is where things start to go wrong, I contacted them via the WhatsApp platform provided, the operator then assured me everything is good I just need to pay the delivery fee. I then sent a screenshot of the product I bought that promotes free delivery on the router and SIM.

Then the operator replied that I must still pay the delivery fee. I refused to pay and then the operator gave this sassy comment and I decided to end the conversation.

Now I run a tight budget, so you will understand the frustration I had when Afrihost double debited my bank account, taking my grocery money with the second debit.

Now trying to contact them on multiple platforms (call me back, SMS, email, ticket) as this is an emergency to me, I have a tight budget. I get a response via Email, saying that they'll credit my account otherwise my bank account and that I must specify my bank details.

I did specify my bank details and asked for immediate payment as this is an emergency.

The operator then told me the matter has been forwarded to their accounts department and they only there on Monday. And the refund can take 7-14 days.

Now Dear Afrihost, you're costing me immense amount of trouble and money.

Because now where am I going to get money for groceries this week?

My other account debit order penalty?

The embarrassment of asking other people for money?

And your staff plays it off as if it's nothing. So this is the service of "The Best ISP in South Africa" ?

No they rather treat me like a villain, although I didn't use any bad language, I did stress my frustration.

I'm deeply shocked.

Great company; great service.

Afrihost has clearly lost the plot. No support!! Buyer beware, this is not a company you want to be with. They are just not interested or maybe properly trained to offer support. Ignoring emails, you cannot get through to support due to high call volumes. Im not surprised. All us unsuspecting consumers that signed up with Afrihost, vainly trying to get what we paid for. O stars

Don't get your business email hosting with Afrihost, been struggling since 28 Feb 2024 with my mails and they cant help me with setting up my email on the new outlook. Some how it worked perfectly with the server jersey.aserv.email since they moved to longhorn server I cant use the new outlook?!

Worst service!

I’ve been with Afrihost since 2018, all has been good until now March 2024. Their support stuff is polite and that’s as far as it goes, not much technical knowledge and no accountability. Trying to get a manager is pointless, they don’t come to the phone or know what is happening on your account. Time to move on I guess

Afrihost here is a template that you can send to your clients as a survey, I have also taken the time to add my own answers :)

Dear Afrihost client, here is a survey we would like you to take.

How long did you wait for your service?
Oh, the sweet mystery of time! It's like waiting for a tortoise to finish a marathon. Two weeks have passed, but who's counting?

How many support agents closed your ticket while they said they are busy looking up your account?
Let's play a thrilling game of Ticket Roulette! Eight closures and counting – it's like they're setting records in the "How to Look Busy Without Doing Anything" Olympics.

On a scale of 1 to minus infinity, how great was the service provided?
Bravo, Afrihost! You've managed to break the scale, plunge into the abyss of negative infinity, and then some. Who knew service could be so profoundly terrible?

To whom would you recommend Afrihost?
Only the crème de la crème of humanity deserves the joy of dealing with Afrihost – my sworn enemies and spam callers. You're welcome, dear adversaries.

How long have you been in Afrihost's limbo of "we will get back to you"?
Two weeks of suspended animation, a time-warp where the concept of urgency goes to die.

How many times did you hear the terms "We will investigate and resolve the issue urgently"?
Five times, because nothing says urgency like a broken record stuck on the "investigation" track. Cue the slow clap for efficiency.

How many of your hairs did you pluck out as a result of your frustration with Afrihost?
A whopping 501 – a tribute to the hair-raising experience of dealing with Afrihost's spectacular incompetence. Who needs a full head of hair anyway?

How many times did you almost spontaneously combust while speaking to a support member?
Twice, because nothing gets the blood boiling like the soothing tones of a support member who couldn't troubleshoot their way out of a paper bag.

Do you have any hope left for the future?
None whatsoever. Afrihost has successfully extinguished the flickering flame of optimism in my soul. Congratulations, you've turned a customer into a walking embodiment of despair

You may use it free of charge :) just a little something I wrote up while you guys were looking up my account

My experience with Afrihost has been nothing short of frustrating and disappointing. Despite being an existing customer with an account already set up, the process of getting a new Fibre line sorted out has been excruciatingly slow and inefficient.

The issue stems from Afrihost's inability to recognize that there is no active service at my address, despite clear evidence provided by the previous owner's cancellation message to their ISP two months prior to my application with Afrihost. Instead of swiftly addressing the matter by sending a technician to the site to resolve the issue, Afrihost seems content to leave my application in a perpetual "processing" state.

What's particularly frustrating is that other ISPs have demonstrated a far more proactive approach. One competitor has assured me that they can have a line sorted, installed, and operational on the same day. This sharp contrast in service efficiency only exacerbates my dissatisfaction with Afrihost's lackluster performance.

It boggles the mind how Afrihost can't seem to expedite a resolution when the solution appears to be straightforward: release the service by sending a technician to the site. Instead, they seem content to let the issue linger indefinitely, leaving me, the customer, in limbo.

At this point, I'm seriously considering switching to another ISP that demonstrates a greater commitment to customer service and efficiency. Afrihost's sluggish response and reliance on vague excuses have eroded any confidence I once had in their ability to provide reliable and timely service.

@ Gian

I've used Afrihost for a couple of years now so this is an embittered rating.

I've been without cellular service since the inception of the Airmobile promotion (yes, that looooong)

The issue was porting my MTN number to an e-sim only to find out that my old iPhone 7 does not have the facility to do so. (I'll own that balls-up) After many many attempts of chopping and changing the APN it was eventually established by me for them, that a physical SIM would be preferred... And that's where it stops...

This has left me 'excommunicado' when not in a WiFi supported area, ever since.

I'm sure i don't have to elaborate the sheer frustration caused.

Is there anybody out there that could advise.

Ryan van Schalkwyk

pathetic service. dont use them. cant log into my account and no support whatsoever. They got idea what they doing. Surprise this service provider is still in business.