Afrihost Bewertungen 305

I would give lower rating than 1 due to service, I get told via email today my service is pending cancellation on 11th of march.
I contact to not cancel and they end up telling me it was cancelled 8 days ago and I need to pay outstanding amount plus cancelation amount.

within their policy guidelines it says:
* A Fibre line that is pending cancellation can be reactivated up until seven days before the effective cancellation date.

this is awful service they dont listen to their own policy or email communication they send out via email regarding your account they dont listen to the customer.

Please have my cancellation fee removed and have it be reactivated as that is what I requested when I got the communication.

Treat this as Urgent as I will escalate this further to the relevant parties example ISPA.

Really excellent service over 2 years. Internet was never down and speeds always high.

There is no support service ever. Have been without connectivity for days and nobody in support can solve the problem, everyone has a different ridiculous reason or problem solving idea, promises of logging faults then never do so. After hours spent trying to have this solved one Charles confirmed that the previous person logged a fault with the wrong FNO and that’s why the issue was not resolved but he was not willing to log the fault with the correct FNO unless I troubleshoot the entire process again (which has been done 3 days in a row, with several different people with same result of connectivity lost and a call to be logged). So even with the proof in front if him, and it being Afrihost’s fault, Charles still expected me to do another useless half hour of “troubleshooting” before he was willing to fix THEIR fault and just log the fault. I cancelled my contract and even when tendering full payment of the cancellation fee for immediate release of the line, Afrihost refuses to release the line until April. So they can’t deliver the internet services that they take payment for, but won’t make it possible for the client to move to a different ISP and holds the client hostage for no reason whatsoever. I can’t understand how Afrihost is still in business with these staff members and this type of support.

I’ve ordered a router and other equipment from them a week ago. I keep asking when I can expect delivery but I have not received any written communication or tracking number to know where the heck the order is. I’ve logged multiple queries with different departments. Accounts, Fibre, Sales. But no one can tell me what’s going on! Latest ticket number : AZE-**********7 It’s now two hours later now, but still no response. I’ve been patient long enough now. I work from home, and my manager is also getting worried now. So this is reflecting badly on me. I can’t even give them answers on when I can expect to have a connection! Please sort this out asap

Absolute worst experience ever! The customer service does not exist. They do not honour agreements or timelines. They sold me a faulty router and are refusing to exchange it, whilst debiting money from my bank account without my permission to exchange the router. They do not have any security measures in place to safeguard your profile or fibre and this does not even begin to explain all of the problems.

If there was a (-) value to apply then it would have been most appropriate for the company and the CEO.
Company keeps blaming their contractor Octotel for poor performance.
CEO does not respond to escalations.
GO SOMEWHERE ELSE!

Useless and corrupt
I would give zero stars if I could. I created this HelloPeter accoun to report on how corrupt Afrihost is. I cancelled my fibre with them in October 2024 and was charged for 3 months afterwards. When submitting my cancellation email to the accounts department. I was told I never cancelled my account. I have placed a stop order with my bank who have informed me of the corrupt ways within Afrihost, they charge people who haven't even signed up with them. There service is useless and the agents within the call center are beyond rude, nevermind their lack of knowledge on their contracts

We’ve been experiencing frequent outages in our area due to the incompetence of Afrihost and Vuma Aerial combined. The client support teams dodge questions when asked what the cause is. They employ ridiculous stalling tactics to delay providing clients with updates.

- you never deal with one support person, but many, so your complaint gets lost in translation.
- they tell you to reboot the ONT box, router and restart but even when you inform them you’ve been doing it many times but can’t get signal.
- they don’t report the issue on the ‘fibre problems” webpage, when you ask why, they don’t respond.
- when you call them directly to ask that they send an email with sufficient information about the cause of the outages, they say they’ll send it but NEVER do. Another stalling tactic.
- They don’t communicate with clients by sharing any updates from their technicians who are apparently on site resolving the fibre break.
- They’re lines are always jammed packed which goes to show how many people are experiencing issues with this ISP. You run out of airtime trying to reach them.

ZERO service! I'm with Afrihost for more than 5 years. Now I "ordered" a sim for wifi middle of November and must pay R249 for delivery. After 2 weeks I phoned and they told me that I had not order the sim on client zone and that I hadn't have to pay for the delivery. I ordered the sim for my wifi on the 1st of December, and still didn't receive it .!! I cannot upload my proof of address which is my rental contract because it is too big. Then I compressed it and it is still too big. Then they told me I had to send it they will upload it for me.....still nothing!!!! I'm waiting for 6 weeks now!!!The poorest of the poor service delivery in the world!!!!

10 consultants. Some sharing online copy and past feedback. And still no Internet from the 9th December and each consultant does not have the history.

Waste of time, money. I have seen many complaints online and will be making a complaint to the
- ombudsman for paying for a service that has no delivery.
ARB- for advertisement that does not deliver.

Afrihost have been taking money from my mother, a pensioner, for two months, but are yet to provide ANY Internet service. They make her communicate via chat. Not great for someone in their late 70s, who types too slowly and keeps getting shut down 😡 She is burning through a fortune's worth of data from her Mobile provider, whilst paying for Afrihost's non service provision. They can't even figure out what's wrong, let alone fix it in a timely manner.

Absolute WORST service provider!!!!
Have not had internet for 8 days and it is still not fixed with a technician coming.
If you considering using them as an internet provider PLEASE DO NOT.

Victor was an excellent help, the only agent to work endlessly to resolve my query

I’ve been struggling with connection for my meetings and yet I have a 100mp line. All my work calls lag. It’s been 7 months now. When I ask for help I’m just asked to restart my router

Don't expect a speedy connection from Afrihost! Expect to wait a week or longer to be connected even though your Open sever fiber is up and running. Extremely incompetent service. Shocking.

Useless support staff that have no idea what they are talking about. Each different one you speak to tells you a different story. Now suddenly my 'line' is no longer available after having had it for years, since the fibre network was laid down in our area and all this time with the same useless ISP, Afrihost. All I get is promises of callbacks that never happens. Afrihost should be ashamed of their blatant lies!

Really terrible service.. not from the agents on call. From Afrihost themselves. Been without fibre for more than a week.. call every evening for update.. always promised I'll be called back that night or next day. Never called back. Suddenly my account with metrofibre doesn't exist... After 2 years of paying afrihost and having active internet. Now need to reorder my account. Told for the last 2 days it will be reactivated that day. Still no fibre today. Spent so much on data to keep myself and my laptop connected.

Absolutely shocking service.
Trying to reactivate my line and the Whatsapp means of communication use to be fast and efficient, now you wait a hour for a reply, this is unacceptable, and I will be moving to a new ISP.

Used to be great , have become totally rubbish. Have three lines with them right now and thinking of cancelling all. They are totally unable to do anything to help - it’s always that “the system” won’t let them. Recently my line was out and I was still paying for service and the operator had the audacity to tell me that I still paid for electricity during loadshedding which is both stupidly false and just an outrageous customer service analogy. Trying to see where else I can move my business!!

I have been a customer of Afrihost for quite many years, I never thought I would have to write a complaint like this.
I never had the worst service from any service provider before. The last year 9 tickets are loaded, and 2 promises been made: 5 Sep 2022 ISP-872489
19 Sept 2022 ISP-889378
21 Sept 2022 ISP-889378
30 Sept 2022 ISP-901890
15 Feb 2023 ISP-1083222
24 Feb 2023 a promise made: I have logged a callback; client call back created successful 2023-02-24 11:15.05
4 June 2023 2nd promise made: Apologies I am requesting a technician.
26 July 2023 ISP-1262852
3 Sept 2023 ISP-1306929
26 Oct 2023 ISP-1367578 and ISP - 896800
That’s all the tickets been load , for what.
Nothing happens. Except I pay my bill, and use a internet café when I had a meeting because I can not rely on my useless internet that are supposed to be 500 up and 500 down
Afrihost blamed Vuma Tel, but no one fix the problem.
Do you expect me to just keep on paying my bill and shut up.
I spend R3400 on upgrading my routers, still the same problem
I WHANT REACTION. OR THIS LETTER WILL GO OUT ON EVERY POST I CAN PUT MY HANDS ON.
SJP Potgieter
55 Italeni str
Sasolburg
0823375983