Afrihost Bewertungen 305

It takes a week to send a modem that you pay 250% more courier fees than general courier companies. Then when you follow-up and type your personal verification details, the arrogance of the call centre WhatsApp line says: "Unfortunately the chat process is you advising on the issue you require assistance with, your statement on verifying is for multiple other types of assistance we help with, hence why I asked you to specify what you needed verified" - What does this response even mean? My service has been severely probalmatic with a 3mbps download speed on a 500Mbps line - and takes a client to check in every single day, as no client service person, actually contact you back with an update.

Afrihost is the most unreliable co on the planet. Had a problem with them from December 14th 2024 and is still ongoing with no solutions. They have the most incompetent staff. I will never deal with them again. Just looking at all the negative reviews is Afrihost senior management doing anything about the poor service delivery makes one wonder how this company is being run.

We have recently moved to a new home in George and needed to apply for FTTH.

As Afrihost is already doing my domain hosting, I decided to give them a try as ISP.
What a pleasant surprise! A simple online application process and two day later I had Fibre installed and working at the package speed.

Disgusting service provided by Afrihost
Absolutely disgusting service received from Afrihost.
On the 27th of November 2024, I placed an order via the Afrihost clientzone portal for a new Fibre line to be installed at my new premises.
Payment was completed and notification was received that the line was active.
On the 28th of November I went to to my new residence to check if all was in order however when I got there there was Fibre cable but no ONT box. I reported this to Afrihost via the WhatsApp channel and followed up many times on the 28th and they confirmed that this matter was escalated. I asked them to please mark as a matter of urgency as I will be moving into the new residence on the 29th of November. Once again they confirm that the matter had been escalated and a technician will be in contact.
On the morning of the 29th I once again communicated via WhatsApp requesting an update as no technician had come to resolve the issue.
I am literally begging Afrihost to please expedite the issue as I work from home and need a internet connection immediately
Once again I was advised the matter has been escalated. I followed up numerous times on 29th and 30th of November as well as on the 01st of December but the same story
Issue has been escalated.
On Monday the 02nd of December I called Afrihost a couple of times and kept getting the same story
They can only escalate the matter.
Thereafter they say they need to cancel my first order and place a second order for ONT to be installed.
I was fine with that and awaited confirmation.
Thereafter they gave me the run around about payment allocation where the payment needs to transferred from the first order to the second order.
On Tuesday the 4th of December,
I spent 3 hours of my day making calls between Afrihost and Vumatel to get this rectified.
Everytime I spoke to a consultant from Afrihost they said the issue is with Vuma and vice versa.
I asked consultant at Afrihost multiple times to speak to a superior but was denied.
I then got on the phone with Vuma and asked to speak to a manager.
I was then tanaferred to Sibusiso who has been very helpful since, he has been doing everything he can to escalate the matter.
However today is the 5th of December and I still don't have internet.
Now I have to wait for scheduling and I don't know how long this may take.
I was being proactive in trying to get internet connection prior to moving and here I am super stressed out becuase I am backlogged with job as I cannot work efficiently without a Fibre line.
I spent more R1000 in the last couple of days on data so I can use my phone as a Hotspot yet my services with Afrihost are paid for.
This is honestly the worst service I received from any service provide and I have been a client of Afrihost for many years. The Afrihost consultants are programmed and trained to say they escalated the matter.
They are not helpful at all. They barely know what they doing and they are rude as well.
They cannot do there jobs and expect the client to do it for them.

they are just shit

Loyal customer since 2017 but the service has dropped to a point that for the first time we are looking for a new ISP.

Problem
Every night our 50Mbps uncapped ‘unthrottled’ line drops to 0.5mbps while streaming.

Process followed
Called help centre. 20 minutes following steps and turning the fibre box on and off.

My problem
We don’t have lan cables in the house. We don’t have computers with lan cable connections in the house. We operate entirely on smart devices at home.

No Solution
No technician can be sent out to assist until we have tested the fibre box with a direct lan cable.

This requires me to buy a computer, adapters and cables to test the fibre box or pay for an external service to come to my house to plug in a lan cable before afrihost can escalate this to a technician. This sounds crazy.

Guessing it’s easier to just move to a new service provider that provides a service for people living in a world without lan cables.

Useless. There are far better and more cost effective hosting services available. Do not use them. They will force you to upgrade constantly because they provide such little storage for emails that inevitably, it gets full, and you can't run your business.

Hi, I've got a very big problem with these crooks and I wonder how they are the best isp in the country while providing such poor service. I switched my payment method from debit to manual payment where I'm given a payment reference number to pay at Pep, picknpay and all other stores where I could. The ref number was provided to me by consultant and later after work I passed by picknpay for a successful payment however when I got home my internet was still saying suspended and I gave it some time thinking It would be up and running however after hours and hours I noticed it was still suspended.in the morning I woke up to the msg which still read suspended and I called afrihost to enquire what was happening only to be told iv done a payment to a wrong account even when the acc was provided by them and they told me they have to reverse the money back in my acc so I can make a payment wit the new number and this whole situation might take up to 14 days to be done while I'm without internet. Now they asked me for my banking details and I gave them and I now keep getting calls which says I should send the proof of payment even when I had already sent them so I had to go make a second payment so to have the line active

Since joining afrihost 3months ago I have been almost every single day - logging calls does not help as I always get the same reply -"sessions disconnected - switch off ONT and router for 10minutes and test" this has happened a huge amount of times with no one even trying to read my messages.

My experience with Afrihost has been incredibly frustrating. I was supposed to have my fibre connection set up over a week ago, but despite numerous calls, complaints, and assurances from their support team, I still have no connection. Working from home, this delay has been costly, as I’ve had to purchase prepaid data daily to stay connected, all while continuing to pay Afrihost for a service that hasn’t been delivered.

The lack of proactive communication and the constant apologies without action have made this situation even more disappointing. I feel completely disregarded as a customer, and it’s disheartening that Afrihost seems unresponsive to urgent needs.

I hope this review helps others make an informed decision.

wifi stopped working after 2 months. Called MULTIPLE times, for hours and hours to find out the problem and nobody could tell me?? THEN attempted to have someone come find out the issue to which they canceled and rescheduled the appointment 3 times all on the day of (one time an hour before they should’ve arrived) then canceled my subscription and again couldn’t tell me why. Terrible service, terrible customer service for the love of god AVOID AFRIHOST

The service provide Afrihost is not being forthcoming with the breakdown suffered by the service users in Kuils River and other affected areas. It has been 8 plus days since the services have been down with no feedback or honestly coming from the provider. After calling the provide 12 times we are receiving promises of resolve yet nothing materialises. I pay for the premium package and am responded to with disregard.

The most pathetic and untruth service provider ever. Afri host is no different to horrible service providers in SA, they disconnect our internet almost every month with reasons that there are insufficient funds, which is not true. On top of that they charge us a late fees, and extra separate R1 every month. We end up paying around R70 on top of our required amount. They just disconnected while there are funds and we had to make manual payments with extra charges as usual. I’ve never seen such a messed up company such as this before. Is there anything right happening in SA? Daar gaan niks reg aan nie. This is frustrating

Horrible customer service, The Agent I talked to 'Lungile' and his supervisor 'Damon' Not only do they lack empathy but they are rude and have a bad attitude. I am going to be cancelling my service. This is not how you deal with customer service.

Incompetent and Poor Service. Just cancelled my line and cannot provide me with a reason. To get it reactivated is a nightmare. You go from one service agent to another and they all give you the run around. I had to provide my proof of address no less than 10 times. Their service is unreliable. Would not recommend

I know most of the reviews for Afrihost are bad but I've had the opposite experience. I was lied to by a fibre provider and bought a package that wouldn't be possible at my apartment. It was a cluster feck of note but the Afrihost team was very quick to help me along the process of changing fibre providers. Their customer service is next level and are honestly amazing at helping you in any way possible, whether it be on their WhatsApp line or on the phone. I highly recommend them, especially for navigating the backward world of fibre providers and ISPs.

Reading these reviews, I can understand why Afrihost have no service. The first month was great, no issues. Come the second month, issue after issue with connectivity. If you asked for help, rude staff like Itumeleng M, gives you attitude. Just a reminder, I pay for this service, it's not free. Your service are lacking, and I am getting tired of it.

Yet again their support staff are full of apologies but no knowledge of what is going on with my ticket. What makes things even worse a person is never able to speak to a manager and even after finding the CEO Gian Vissers email address off the CIPC and sending him a mail regarding this persistent issue nobody has made an effort to get back to me on finding a permanent solution to my internet dropping every time they work on the line in the street.

Great ISP it is the best cheap 100 mbps for R600 and compared to rain if you wanted 100 you would have to pay R925

Pathetic service! To start of, they already charged me for internet way before the connection has been done. We found out that they activated somebody else and charged me. When my connection eventually had been done, I only had internet for 2 weeks. It has now been almost another two weeks since I have reported that I have NO internet connection, and the problem has still not been resolved.