Afrihost Bewertungen 305

Client service levels at Afrihost have gone down. Phones and the WhatsApp helpline took almost half an hour to answer when I had an issue this morning. My service was disconnected for a whole business day because the "new" app wouldn't allow me to change my payment details so that I could pay with my new bank card. Then it took a whole day for them to eventually tell me why my service couldn't immediately be restored. No one seems to have any discretion to take some simple steps to make me a happy customer again.

I’ve been with Afrihost for a decade. I’ve moved to the Cape and my fibre line does not work. They blame my router but when I provide details they simply don’t respond. Even an attempt to order a new router from them seemed to go through ok but I’ve received no confirmation and a request to support to acknowledge the order has met with silence. Over the past 12 hours I’ve received the worst service I’ve ever received from any organisation in this country- and that’s really saying something…..

I have been with you for 4 years and your customer service is pathetic!!! I have had issues with my line for 6 months!!!! You guys are quick to say reboot and yet don't send someone to check the router. But you are more than happy to take my money????? How nice. I am disappointed in you as a company and will be changing providers at this rate

What an absolute disaster of an ISP, and that's putting it politely and mildly. I have had no internet for the past 4 days. And due to my own efforts of reaching the network provider, I learned that not only did Afrihost not escalate the fault I had initially reported, but they also blatantly lied to me time and time again about the reason my internet was down. I called to speak to a manager about this, and guess what? The call center agent said there were no managers to assist. Her direct manager was not at work, and the other team leaders/supervisors were in another part of the building, so there was no manager to speak to. Lol. This honestly can't be real life. What a mess of a business, only Heaven knows how yall are still in business.

It has been a week since our fiber is running at less than 3mbps. I have spoken to countless Afrihost staff members who have no idea what they are doing. A call was logged with Vumatel. The Technician never pitched. All Afrihost does is say we apologise for the inconvenience. Your service and expertise are seriously lacking to say the least. The incompetence is astounding.
ABSULUTELY useless company to deal with.

I have been with Afrihost for 2 years. I have no issues with the Internet but heaven help you when something goes wrong they customer service is the worse I have eer encountered quick to get you off chat and refer you to self help. I am cancelling my service as this is not acceptable in this day and age.

If we had an option to not even give a star I would definitely choose that. The worst ISP ever. I want my refund processed asap. You guys are scanners who take money and do not provide the service nor do we get our money back. Anyone thinking of getting wifi, DO NOT USE WEBAFRICA and AFRIHOST , THEY ARE SCAMMERS.
I WANT MY REFUNDS ASAP

Totally frustrating choice. The wifi is most of the time with “no internet connection”, hate the poor service and continuously having multiple problems with them, i’m fed up, it’s been multiple days where my wifi has only been working for a few minutes, but have been off for multiple hours. What are we actually paying for if we have to buy data anyway because the wifi isn’t working.

These guys are okay if you have a small static website or just need connectivity.

We're moving our business account away because amongst other things they can't cope with support or anything more technical than basic hosting.

Parasitic company. I immigrated and I could only access the Client Zone (where you can cancel products ect) via an SMS OTP. I then finally managed to transfer my fibre line to someone else. The transfer was not done by them. I then canceled it out of frustration and they wanted to bill me for another month due to 30 day cancelation. They lie and waste your time. They don't even have a complaints department if that gives you any idea. This has taken three months so far and many emails and hours of my time. Extremely frustrating experience. Steer clear

Extremely Unreliable Hosting & Poor Support

I have been an Afrihost client for years, but my experience over the past few months has been nothing short of frustrating and unacceptable. I initially moved to a dedicated server expecting better resources and performance, but this has turned into a nightmare.

The issues I’ve faced:
- Recurring Server Downtime – My websites have gone offline multiple times, causing severe disruption to my business. I have clients threatening to cancel, and I have lost revenue because of these ongoing issues.
- 502 Bad Gateway Errors – I constantly experience - 502 errors, making my websites completely inaccessible.
- Connection Lost While Working – While updating content on my websites (e.g., Bundles of Joy), the system froze, and I received a "Connection Lost" error, making it impossible to work.
- WHM & cPanel Issues – When trying to access my server’s WHM, I was met with an "Internal Server - Error (500)" message, completely locking me out.
- No Root Cause Analysis or Fixes – Every time an issue arises, I get vague responses from support with no real resolution or root cause explanation.
- Failed Backups & Resource Lock Issues – I was later told that R1 Soft Backups were overloading the server, causing it to lock up. Why was this not identified sooner?
- Delayed & Unhelpful Support Responses – Instead of fixing the actual problem, Afrihost support keeps asking me to wait while they "investigate." I’ve had to escalate the same issue over and over again without a real solution.
- No Compensation for Downtime – Despite the severe losses my business has suffered, Afrihost outright refused to provide any discount or compensation, stating that my issues are "not compensatable."
- Forced to Find New Hosting – Due to these constant failures, I am moving all my domains to a new hosting provider before the end of the month. I regret ever upgrading to a dedicated server with Afrihost.

Afrihost’s unreliable servers and poor support have cost me time, money, and clients. If you are running a business and rely on stable hosting and professional support, I strongly advise you to look elsewhere. Afrihost does not take its customers’ concerns seriously and will leave you stranded while your business suffers.

I will never recommend Afrihost to anyone. 🚨

I signed up for LTE and went to offices. The staff are so friendly and efficient. Even talking to technical support was smooth sailing. I am blown away by the attention to detail in assisting me and can recommend them above Rain. The staff are awesome. Thank you

I should have read the reviews before signing up for this company.

I signed up for some voip numbers as it appears to be good value at R50 per month.

What I didn’t know was it’s very difficult to cancel them and I have been billed almost R1000 which I have no idea whether I will get back and whether I will continue being billed R1000 a month.

If you are looking for a provider, I would really recommend looking elsewhere.

How do you charge someone for two months of not using the fibre due to moving and requested to cancel it. R800 per month ain't money that just lay around

Worst technical support ever.
Worst technical support ever. My phone suddenly stopped working entirely. Wouldn't connect to a network. Can't call or receive calls so contacted Afrihost via whatsapp. It's been a week, with 8 agents, the same questions, the same conversations over and over. I always had to follow up. Eventually i have now been told to go to MTN so they can sort it out for me. Absolute joke after being a loyal customer for around 8 years now. I can't explain how infuriating this has been without including reams and reams of whatsapp chats.

The installation was swift and within three days.

However, my speed is constantly on 40/5
Despite me paying for a 40/10.
My line of work requires I have a minimum 20/10 so this is disappointing.

Multiple attempts to resolve it, they claimed to have sent a technician but nothing.

Truly disappointed. Please avoid so you aren’t like me.

Good day
>
> I am completely upset with the lack of Service we have received from Afrihost. We still have no internet, for a period of 19 days now, after letting Afrihost know of my relocation in the middle of January.

On Thursday 13th February, Frogfoot had to install a new line, but yet it is still not working. I have been calling in 19 days to Afrihost. We have reconfigured the line manually, telephonically how many times, we have tried a new router. Nothing and NO SERVICE. MY ACCOUNT WAS DEBITED AGAIN ON SATURDAY BUT WE HAVE NO ACCESS TO ANYTHING.

I WAS EMAILED BY THEIR COMPANY BY A PERSON CALLED SHAPIRO THAT A TECHNICIAN WOULD COME OUT AND TO DATE, NO TECHNICIAN.

I GET PROMISED CALL BACKS AND ABSOLUTELY NOTHING FROM AFRIHOST OR FROGFOOT

WE CANT HAVE ACCESS TO OUR TV. WE HAVE TO BUY DATA EVERYDAY AND THEN AFRIHOST TAKES MONEY OFF MY ACCOUNT AND CANT PROVIDE A SERVICE.

I AM COMPLETELY APALLED AND MY MONEY BACK AND SERVICE ACTIVATED.

We have had the absolute worst experience with Afrihost and Vumatel, and after 11 days of pure frustration, it’s time to call them out publicly.

At the beginning of January, we submitted a fibre transfer request to Afrihost, and we were told it would be ready by 31 January. We moved into our new home on the 31st—only to find that the fibre wasn’t working. Since then, it has been nothing but excuses, incompetence, and zero accountability.

We immediately submitted a ticket and were told to wait 24-48 hours. It is now 11 February, and we are still waiting! Numerous tickets have been opened, yet the problem remains unresolved. The root cause? The complete and utter breakdown of communication between Afrihost and Vumatel.

Here’s a highlight reel of the failure so far:
• Wrong address multiple times – How hard is it to get this right?
• Ticket submitted as a new installation instead of a transfer – Basic attention to detail, missing.
• Excuse after excuse – “Another ticket has been opened; wait another 24-48 hours” on repeat for 11 days.
• No communication – If we didn’t follow up ourselves, we would know nothing.
• We had to do their jobs for them – We had to go directly to Vumatel to correct Afrihost’s mistakes, yet the cycle continues.
• Previous tenant cancelled fibre in December, yet they claim the line hasn’t been released.

The only reason we even have any information is because we have been chasing this ourselves. Afrihost has been completely useless, failing to communicate even the most basic details correctly, while Vumatel keeps closing tickets with incorrect information.

We are paying for a service that has not been delivered, and instead of any urgency, all we get is empty promises and a never-ending loop of incompetence.

Afrihost and Vumatel, this is beyond unacceptable. Fix this immediately. We are on our last straw.

first call on December 4th, 2024, line keeps dropping at certain intervals, 500Mbps service.
NOW, my service is so bad, that i can barely have a normal work day
VUMATEL has been to my place 4 times, and refer it back to ISP, but it gets NO WHERE.
btw, only getting 80mpbs line test, and then line DROPS, when i do speed test, this even happened when VUMA fibre guys were here, according to them, it is a AFRIHOST problem. they even changed the ONT BOX, and still the same issue. and then not even to speak about 5 supports agents that DO NOT want to put me on contact with a manager

Don't ever make a mistake and join Afrihost...... 15 calls later, afrihost still can't update my new card details to process payment.. Now I'm left without internet for 3 days .No resolution..How hard can it be to update card details..