rain South Africa Bewertungen 1’887

Been a client from 2021/22 but now that I need to cancel an account - no one is assisting, you answer the same question a thousand times with no help.

They keep saying I must cancel my account on they app, they know very well that there is no option to chance on they app.

I am surely never using this network again

I have had Rain for years but from August 30 I have had an unstable connection literally every single day. I have done all the troubleshooting in the world from restarting the device to a hard reboot to speed tests and Rain has done a million restarts from their side too and no resolve. It’s now Nov 21 and I’m still struggling yet the debit orders keep going off. Not sure what I’m paying for anymore. All I keep getting is there are minor alarms etc which I have heard a million times. I’m exhausted! I’m frustrated! I’m shopping around for a new ISP because this is nonsense now.

Every day i have to contact them to fix the internet and it works for a few hrs and goes back to being very slow

I struggled a little bit when I got the loop zone especially when it came to changing and confirming my location but I got such amazing help from one of the agents I think his name was Devin if I am not mistaken, he was truly a life saver

Hello Rain Support,

I am writing to report an unpleasant interaction with one of your customer service agents. On 19/11/2025, at approximately 09:40, I contacted your support team regarding my payment date. The agent named Jack was extremely rude and unprofessional and i doubt that he even gave his correct details cause he was hesitant . Specifically i pay my account on the 25th but i changed it to the 1st. I got an sms that i have an amount due. now i am told that i have to pay 50rand to reinstate the network. why do i have to pay R50 when i only changed the date and now i need to change it back

This behavior is not acceptable, and I request that this matter be investigated. Please confirm receipt of my complaint and advise what steps will be taken to address this issue.

Thank you,
Antholeen

They never have signal no matter where I am.

Shit network, rather go for MTN or any other this network is sucks, i have no network from almost 30 days its on & off everytime

Rain is honestly very bad once they see you use alot of data they throttle you from 5pm to the next day, after 5pm every day there service is pretty much useless. Don't go for its very very bad I would rather go with other brands.

This is one of the worst wifi platforms, the support never get back to you especially when you like to cancel your rain subscription

despite paying R645 on 1st November for unlimited loop zone data, the loop zone is not activated and shows no data. An agent previously said the loop zone was activated, but the issue persists. Customer requests assistance to resolve this activation and data access problem.

I upgraded my rain subscription to the new router that is more expensive. I thought that the old one will cancel but it did not. I switched the old router off as soon i got the new one. Unfortunately the steps of cancelling was not communicated to me. I then had to pay double for 2 months and i did contact them after the first double payment. The problem is you see them only when they are done. They also just cancelled the 2 sims linked to the old contract i had and my 4g camera also stopped working. In my opinion they are not ethical when it comes to billing and hiding stuff to catch you out.

THE WORST SERVICE PROVIDER.
Terms and conditions on billing changed without notification. When I signed up I only paid for the service I used, lately they’ve been billing the months I don’t use their service for and they are not willing to help. If you signed up with them be as you were running away from contracts, just know it’s a contract in disguise.

The call came in exactly when l requested for it and Natasha was very helpful, patient and very friendly.l am happy with the service l have received.

She was informative, explained everything well, polite and patient.Also it was quick and easy.

yeah, good morning. when we had the RAIN 101 EXPERIENCE from may 2024 to september 2025, they were simply exceptional. now that he has left with his router, it is time i get one for myself. the service was so brilliant, i became spoilt. now, i want one for myself & my current residung tenants. as of next month, i will call U for setting up my home internet that begins at R650.
i thank U
take care, much appreciated. truth be told
regards
baningi shembe

Not happy with Rain got a 60mbps wifi then they say i cant get the rain 101pro router but it comes with the deal and on 60mbps i get 55mbps download and 4.2 upload what a shame i think to cancel and go to afrihost not happy at all 😡😡😡😡😡😡🤔🤔🤔🤔🤔😡😡😡

I just bought this loop a day ago the following day , it says NO INTERNET.
I TRIED it not working at all
No help from them at the moment, I tried to send messages

Rain is unacceptable. I made a payment on the 4 November 2025
And now I must make a payment again on the 15 November 2025
They ridiculous and plus it’s not unlimited I must just buy data on the looper everyday as it get quick up
I pay insurance also every month and monthly installment twice a month and now they want to charge for returning the item and i only have it for 2 weeks i would never advised anyone to support rain really

When you sign up for a new account with them they are super speedy and super happy to help. A year in and we upgrade to the 60mbps line. What a mistake!! The connection is so bad at peak to the point where we can't even watch a youtube video or send emails. This is ridiculous. Calling them is useless. I can never hear the support on the other end of the line and when I can actually hear them, they recommend resetting and moving the router around the house as if I am playing musical wifi. All this for basic internet connection. I will be cancelling my account with them once I find a new internet provider. My speed suddenly picked up to 60mbps after the support call this evening even though I haven't touched the router. Isn't that interesting?