Gapsparknride Bewertungen 

DO NOT USE THIS COMPANY.
Totally disorganised and terrible service. Waited 90 minutes to be picked up after we returned at 2am today along with many other angry families, only to find they had left my brand new car with a window open under a tree for 10 days, returned to find it totally filthy inside and out, I will now have to get it valeted today at my own expense. Not happy.

Update - now the filth has been washed off I've realised they've knocked the rear wheel arch too. Don't go anywhere near this lot, spend the extra few ££ and use APH or Purple instead.

Appalling service. Speeding drivers, wait for almost an hour for pickup, smelly drivers. Asked my 9 child to sit on my lap as not enough space. They don't have enough vans. Terrible customer service. Very dirty premises and vans. Zero respect for guests and vehicles

Don't use this Company!
We booked for a weeks holiday. We had trouble contacting them 30 minutes before arrival on the telephone numbers provided. We then had to wait about 30 minutes for our shuttle to the airport.
Coming home we arrived at Gatwick 11pm as expected. We tried to contact GAPS as the directions stated on 2 numbers which were coming up as 'failed calls'. Repeatedly we tried with no luck so had to pay £32 for an Uber to take us to the location. Our car was eventually found. I have tried to contact the company today to ask for a refund of the UBER costs but again no contact being made with the telephone numbers given or the email given to me last night.
Apalling Company

This was a very dodgy service. When we came to leave the car, there was no one at the reception desk, and all the keys of the cars were there unprotected. After waiting for 10 minutes, a guy came, was impolite and dropped us off at the terminal. The car park was very dirty, unorganised, and more like a dump than a car park. On return, we had to call many times and wait for around 40 minutes at 4am to be picked up. When the driver came, he said my car was not on the list, even though it was. After insisting to check again, he found it and let us in. No hello, no sorry, no helping with the luggage. The seatbelts in the van did not work. My car was filthy, and my leather steering wheel was ruined - I had to pay for reparation afterwards.
It was an absolutely disgraceful experience, and I would certainly advise staying away from this service.

Absolutely terrible. The car park itself is in terrible state of repair. The pickup and drop off is done in a small ford transit minibus.
They only have 1 minibus and you are waiting 45 minutes to get picked up.
The phone number they give you doesn’t connect the first 10 times, I’m not sure if that’s because they are on the phone or because they cancel your call, either way it’s very concerning.

When you do finally get through to them on the phone they are very hard to understand because their English is very poor.

If you are in any doubt, call the pickup number before you book, you will see for yourself.

AVOID, AVOID, AVOID!!! DO NOT USE THIS COMPANY FOR YOUR GATWICK PARKING. If I could give zero or even negative stars, believe me, I would!
On arriving, the place appeared very unprofessional and I didn't feel one bit comfortable to be leaving my car there. The transfer to the airport was in a cramped, dirty and smelly minibus. The driver was texting / using his mobile phone for half of the journey. Luggage was literally thrown out onto the ground on arrival at the airport.
However, the worst part of the experience was on our return back to the UK when we were waiting nearly an hour for a pick up. When the minibus finally arrived the driver told us that we had not been there when the first bus arrived 10 minutes earlier... we had been there 45 minutes at this point! When we raised the issue with the driver and asked why we had been lied to, the lies continued and at one point, he blocked us from putting our luggage in the back. When we finally got our luggage on board, we were squeezed into the front seats alongside the driver (who smelt really badly!) and were given no time at all to fasten our seat belts before he sped off.
When we got back to the parking facility, my vehicle was nowhere to be seen, even though they had an hours notice that we were on our way. I went into the "office"... just a hut type of building, and spoke with the guy advising him of our long wait time and the absence of my vehicle for collection. I was handed my keys and directed to a car park round the back and in the dark, and had to wait for another car to be moved to be able to access my own. When I got back to the "office", I was faced with the most uncomfortable situation with my son being shouted at by 3 or 4 members of their staff. Apparently, after I had left to collect my car, one of the employees, a Mr Daver Patel had called me a b-i-t-c-h for making a complaint. My son overheard this name calling and when he confronted Daver Patel, Mr Patel put down the tray that he was holding and said to my son "Touch me and see what happens"
This behaviour is absolutely appalling! Alongside the behaviour issue, my vehicle was absolutely filthy, looking as though it had been parked on a building site for 6 months. I have tried to find an email address for Mr Muhammed Mashood Saqib (Director of the company), but have been given the generic email address which apparently never gets answered. Disgusting employee behaviour, awful company... Please, everyone, do yourself a massive favour and AVOID LIKE THE PLAGUE!!! You'll thank yourself later... you get what you pay for!

I would strongly advise avoiding GAPS Park & Ride. Our experience was extremely frustrating from start to finish.

After paying for the parking, we received virtually no information other than a receipt. I tried contacting the company by email, but the email bounced back, and the telephone number provided didn’t work. I then went to the address listed on their website, only to discover that it was around 1.5 hours away from Gatwick and clearly not the correct location.

After eventually finding the correct address online, we arrived at what can only be described as a very unwelcoming, run-down compound. We handed over the car keys and were given a printed ticket stating that, after collecting our baggage, we needed to call them to arrange collection.

After collecting our baggage, we tried calling both telephone numbers provided on the ticket. Neither number worked for either myself or my partner. With no way of contacting GAPS, we had no choice but to pay £28 for a 12-minute taxi journey back to the compound.

When we arrived, we were then told that we were in the wrong and that drivers are supposedly instructed to tell customers to wait at a bus stop. This completely contradicted the written instructions on the ticket they had given us.

The whole experience was unnecessarily stressful and poorly organised. The lack of communication, incorrect information, non-working phone numbers and contradictory instructions were unacceptable. The staff were also completely unhelpful when we eventually managed to get back to the compound.

For a service where you are trusting a company with your car and paying for a supposedly straightforward airport parking service, I expected far better.

1 star is more than I would give based on this experience.

Avoid this company. Booked GAPS Park & Ride Gatwick through Compare Parking Deals for five nights in July. What follows is documented, not guesswork.

I came back to two 2cm chips in the side of my Range Rover and my dashcam unplugged. The footage captured before it was disconnected shows a member of their staff driving my car down a narrow gravel track into their compound at speed. My vehicle tracker logged 30mph on that stretch. I only wish I could attach the clip, because the driving has to be seen to be believed. The chips are exactly what you'd expect from stones thrown up at that speed on that surface.

He then unplugged my dashcam. Whatever the explanation for that is, I can't think of an innocent one.

I've since been given several different email addresses by them. Some bounced. The rest went unanswered. Multiple texts, no reply. I gave them a full month to put it right and heard nothing at all.

This is a company that will drive your car like they hate it, disconnect the thing recording them doing it, and then simply stop replying to you. Park somewhere else.

Do not use this company!!!
We had to wait 35 minutes to be picked up yesterday (family of 5). My youngest had to sit on my lap both times because they were picking up more people from South Terminal. Upon collecting our car, the middle row of seats were down and the child seat had been removed and put in the back on my other son’s car seat. The car was filthy inside as well as outside! I asked the guy why the car seats were down and he couldn’t answer me, saying he didn’t know and was sorry. He told me to email in which I have done but obviously I have had no reply. Today we have a flat battery so they are clearly doing something dodgy. Using our cars to transport building site material as my husband said! Based on the other reviews, I think this answers our question.
Wish I had seen the other reviews before booking because the comparison website I used to book had good reviews. Always worth doing further research!

Absolutely shocking! Unlike all the other offsite providers they don’t operate a proper shuttle bus. They seem to have a couple of minibuses that only have 8 seats that they deploy when you call them. But obviously availability depends on how busy they are. On returning from my recent trip I waited 45 minutes for the minibus and there were 12 of us waiting so 4 people missed out. I can only imagine how much longer they had to wait. Also be aware they seem to park the car on a building site. It came back filthy. Had to pay for a valet the day after o returned so the cheap parking option really wasn’t worth it! Avoid at all costs.

Avoid GAPS Park & Ride at Gatwick — in our experience, genuinely worrying.

Drop-off was a dirt and gravel wasteland with a battered hut, nothing that felt like a proper facility. One number didn't work. The other went straight to voicemail.

The shuttle in felt overcrowded, children on laps, no seatbelts. We felt unsafe but had a flight to catch.

The real problem was on return. Flight landed 11pm. We left three voicemails over an hour, no answer. Their van turned up and left without us, we "weren't on the list."

We made our own way to APH's site nearby via their shuttle (APH's driver was excellent, we'd recommend them instead). When we finally reached GAPS by phone, they claimed they'd received none of our messages. Promised the car in 2-3 minutes. That became four more calls and 20 minutes of waiting. They were sending my calls to a voicemail, yet when we called from another phone - they picked up. Their own site was in darkness as we left the area.

Car was handed over roadside at 1:30am. Two young children, four cases, no apology, no explanation. At one point we were concerned enough to consider calling the police.

When we got the car back, fuel seemed considerably down and mileage considerably up from when we left it. Our phone holder had been removed, and the radio station had been changed. In our experience, it had all the hallmarks of the car having been used while we were away.

Based on our experience, pay more and go elsewhere.

They seemed to have tried to bury their old TripAdvisor account as the reviews are bad. But they can’t erase history and they’re just building a new account of bad reviews.

Used GAPS Park and Ride at Gatwick in July and won’t be using them again.

We arrived back at Gatwick just after midnight with three children, only to be told the transfer would be around a 45-minute wait, despite the company advertising transfers every 10 minutes. When I questioned this, the member of staff simply hung up on me.

When the transfer vehicle finally arrived, it was dirty and had an unpleasant smell, making an already frustrating experience even worse.

To top it off, our car looked as though it had been parked in a field for a year. It was absolutely filthy, and we ended up paying extra to have it cleaned because of the condition it was returned in.

The site is also poorly signposted, making it difficult to find in the first place.

Overall, a very disappointing experience. I would not recommend GAPS Park and Ride and will definitely not be using them again. They could do with reviewing their working model to better serve customers.

I do not understand the bad reviews at all! Location couldn’t be any easier to find! Upon arrival there’s an office and it’s literally as easy as handing your key over and your taxi is waiting, it’s about ten minute drive to airport and it was smooth, dropped off right outside the terminal.

Landing was the same, called the number I was given, quoted my reg and within 15 minutes our taxi arrived and took us to our car, same as before approached desk and quoted reg, key was given and off we went!

Absolutely no complaints whatsoever, totally worth the price, staff were friendly and approachable!

My experience was a pleasant one and I’d use them again everytime 10/10 service.

They have us a number to call on arrival. Called the number multiple times, but it wouldn't go through. Could not get in touch with them in anyway. Eventually after 40 mins they picked up and said we need to go to bus station 7 so shuttle can take us. Why on earth did they just not write this on original receipt? Anyway went to bus stop 7, the shuttle collected us then took us to reception. We had to wait in reception for another 30mins before they brought the car. This is the worst experience ive ever had with airport parking.

They crashed my car into a third party and wrote off my car, lied to me about the circumstances of the crash, then took no liability, drawing out my insurance claim costing me my excess and longstanding no-claims bonus. Didn't ever reply to my emails to recoup my onward travel costs then left my car in a controlled parking space to collect parking fines. DO NOT USE GALAXY PARKING OR GAPS PARK AND RIDE.

AVOID! S### CSUTOMER SERVICE.

Very rude staff caused us to miss our flight. We arrived a bit later than expected but called 30 minutes before to let them know when we would be arriving. There was a car and driver available and we were forced to wait 20 minutes with a baby causing us to miss bag check in for our flight and consequently miss our flight. Even though direct transfer is advertised. They then say its every 15 minutes but the last bus went at 5:30 and we had to wait until 6am.

Car was fine and damage free, however the service leave a lot to be desired. Non verbal staff when arriving making it a very chill first impression and pick up driver had us waiting for 40 mins and had to be chased up. Would not recommend or use again.

Would give 1 star if I could.
Not disability friendly, and even when told what requirements are needed they do not cater to it. Instead they leave their disabled customers to feels humiliated at the struggle of getting in and out of their very high vans. Would not recommend.

HORRENDOUS. DO NOT USE. Please be aware that they change the company name on here as well! They also advertise as GAPS PARK & RIDE GATWICK. Would have given zero stars if possible. We arrived at the parking and got the frostiest reception. The transfer driver arrived, put us in his van (which was absolutely filthy and stunk) then drove off somewhere and didn't say anything. I asked reception where he had gone and he said he would be back soon. He then arrived back about 15 minutes later in what was clearly a customer's Mercedes and reversed it into another customer's BMW! They told us we would wait 30 mins to be collected when we get back from holiday. We called them 40 mins in advance and they said they would be there then their mobile number disconnected completely and the landline didn't work either so we had no way of contacting them. We waited an hour. The other lady in the van on the way back said they messed up her booking, she missed her flight to Copenhagen and had to get a taxi to Heathrow and lost over £300. Thankfully our car was OK when we returned and I kept an eye on where it was as I have a connected app. Please do not use this company. And please, to the transfer driver, wash your armpits mate because you smell horrendous!