Gapsparknride Bewertungen 

Car covered in thick dust both wing mirrors damaged. Should’ve left after meeting the rude staff when we arrived and had to wait 30 mins for a shuttle mini van to departures then on arrival waited over 50 mins to return to the car given back in a terrible state!!!! No response from so-called management. DO NOT USE!!!

Where to begin!! AVOID at all costs!

The signposting for the car park is completely hidden by shady looking tyre adverts! Not a great first impression, we book the car in the gentlemen were well… point blank rude, however one nice young man did advise to call when we landed and state we were not collect luggage and they would set straight off (this is important on the return). We waited 10-15 minuets for the “transfer” if that is what you can call a mucky 8 seater mini van/taxi type vehicle. The driver on the way to Gatwick airport was told multiple times we were all getting off at the north terminal! Not just by myself but other holiday makers. We get to the drop off point and happy to get out!

On return I did as advised above, I ended up trying to get through to them 5x on the first got, when they finally answered, and dictate to me to call them back when outside the airport as I wouldn’t get to the pick up point on time! Now I’m tired and p***ed! After my husband tried multiple times to contact them and myself another 5x, totalling around 20 calls collectively. They finally answered and a man who can only be described as point blank rude, after being told again multiple times which terminal, decided to end the call by shouting “BUS STOP 6” down the phone at me! Thank you phone down. So with a tried husband and 15 yr old we trudged to bus stop 6….

..where we waited an extra 45mins for our mucky, filthy 8 seater mini van, whilst others in front of us waited longer!! When a “transfer van” did arrive, again we got in, my husband got in the front with the driver, who was quite obviously ill, sniffing and coughing all the way back! My whole family are now also ill!! and it was time to pick the car up, we got the keys 4:30am (we landed/first call was made 3:10am!) anyway we find our car (freelander) parked extremely close to a car in front and car behind, not only that but under the trees, it is a good job my husband is a good driver and I didn’t leave the car sparkling clean, but to bring home half a tree is taking the p**s!

If you have made it this far in the review please run, do not use this company!!! It might cost a bit more, but trust me it is worth it. There is no customer care or service here

AVOIDDDDDDD.

returned to our car on 25/09/2026. my step dads car was scratched all the way from the boot to the front of the car down one side. when this was reported to the staff upon collection, they honestly couldn’t of cared less. he has emailed them with a complaint, however, they have yet to even acknowledge this and judging from previous reviews, I wouldn’t be surprised if we don’t hear back at all.

awful company. awful treatment of people’s cars. no accountability or concern. please avoid this company at all costs.

BEWARE!! This is not the official Gatwick Airport Parking. Do not leave your car with this company.
We dropped our car off, handed the keys in and after a 20min wait were driven to the terminal in a mini bus. Even though the mini bus was filthy inside and out, we were at the terminal in a reasonable time.

When we returned a week later it was late evening, around 11pm that I called after picking up our luggage.
We waited at the bus stop for more that 40mins before the mini bus arrived and when it did there was not enough room, so 2 people had to wait for the next bus. Fortunately, not us. At the pick-up place the parking area was in complete darkness and when we found the car it was blocked in. So we had to go back to reception and get 2 cars move.

Next morning I went to clean the car, as It was covered in bird poo, when I noticed the passenger side front wing was badly damaged, pushed in and sill dented.

I called the contact number and explained what I had found and they gave me their email address for details and photos and said that they would pass it to their insurance company. Since then I have Had no response.

Also my car was parked some miles away from where I left it jugging from the fuel used and probably parked in a field, from the muddy tyres bird poo.

AVOID AT ALL COSTS
The worst airport parking I have ever experienced and I knew I had chosen badly as soon as I arrived and saw the place. The only good thing was that we got transferred to the airport straight away.... and there the positives end! The transport vehicle was a dodgy mini bus. The problems really began when we arrived back at Gatwick. Couldn't get through on either of the numbers provided for ages. Finally got through and was told we would get picked up shortly. Waited and waited and waited. Couldn't get through on phone again to check where they were. When the dodgy mini bus arrived, there were no apologies. When we got back to the parking, I and several other customers complained about the wait, to be told very rudely that 'I dispatched the drivers, not my fault if they don't arrive on time'. Definitely would not recommend.

When we drove into where you leave your car to be taken away wherever they actually park the cars there was almost fisticuffs happening between some customers. The reason was not enough shuttle vans, not buses, and already long queue to get to the airport. We only just made it to our flight after almost 45 minutes wait. Upon returning it took 30 minutes wait to be picked up into one of those cramped vans. The state of the car was awful and one jet wash couldn’t clean the dirt, leaves and stains from tree sap I guess.

1 of the worst moves ive made was trusting these ignorant men with our property. One of the best moves ive made was recording our conversations and filing a police report.

A damaged alloy
54 miles driven in our car
And a destroyed deceased pet momentum.

I implore you all to trust these bad reviews and stay clear. And if you have had a bad experience, contact trading standards. People like this need to be closed down. You are ridiculous.

Do not entrust your vehicle to this service. I left my car in their custody while travelling abroad, expecting a standard vehicle handling service. What I returned to raised immediate concerns regarding how customer vehicles are accessed and operated.

The Incidents Discovered Upon Handover:

Dashcam Disconnected: The dashcam had been unplugged/disconnected prior to return.

Rear Seat Belts Fastened: The rear seat belts were left buckled in, despite being left unfastened when handed over.

Interior Items Moved: Decorative items hanging from the rear-view mirror were clearly altered from their original position.

Video Evidence Retained: Crucially, I have video and audio recordings from before the dashcam was unplugged showing the vehicle being driven, including the voice of the person operating it.

Mechanical Steering Issue: I noted a change in the wheel alignment and steering upon driving away, which will now require an independent mechanical inspection.

Contemporaneous Reporting:
I did not wait to report this. Before leaving the premises, I immediately raised these issues with the reception/handover staff. The employee inspected the vehicle and took formal photographs of the disconnected dashcam, the fastened rear seat belts, and the moved interior items.

Management Silence & Lack of Accountability:
I formally emailed management requesting an immediate investigation, an explanation of the movements, access logs, staff/key-control records, and confirmation that all CCTV, vehicle-location data, and photographs taken by staff were preserved.

Despite providing booking reference, vehicle details, and video evidence, there has been complete radio silence. Requests for senior management specifically Greta and Rahul to address this serious lapse have gone entirely ignored. The email addresses was provided by the receptionist.

Conclusion:
Leaving a car with this service means risking unauthorised vehicle use, tampered equipment, potential mechanical wear, and an management team that goes completely missing when held accountable. Given the evidence, I will escalate the matter to trading standards. Avoid at all costs.

I parked my vehicle on Copthorne Road, Copthorne (RH10 3PD) from 31 July to 8 August 2026 while I was away on holiday.

When I returned to my vehicle on 8 August, I discovered that it had been dented/damaged while I was away. I have photographic evidence of the damage and a witness who can provide relevant information regarding the circumstances surrounding the incident.

I immediately reported the matter to the manager and asked for details of the company responsible for the car park and the relevant insurance arrangements so that I could pursue the matter properly. Rather than being provided with those details, I was simply given an email address and told to contact them.

I subsequently sent a detailed email requesting:

The identity and contact details of the car park operator;
The relevant insurer and policy details;
Details of how to submit a claim;
Confirmation that CCTV and other relevant records had been preserved.

I specifically explained that CCTV and other evidence could be time-sensitive and asked for a response within seven days.

I have received no meaningful response.

This is particularly disappointing because I am not simply making a vague complaint. There is actual damage to my vehicle, photographic evidence and a witness, and I have made a reasonable attempt to establish who is responsible and how the matter can be dealt with through the appropriate insurance process.

At this point, the lack of communication is extremely frustrating. I would have expected a responsible operator to at least acknowledge the complaint, identify the appropriate party and explain the claims procedure.

I am posting this review because repeated attempts to obtain a response have so far been unsuccessful. I remain willing to resolve the matter amicably and through the appropriate insurance process, but that requires someone to actually engage with the complaint.

I would strongly encourage the operator to contact me and provide the requested information rather than simply allowing the matter to go unanswered.

Diabolical service, uncontactable on arrival from holiday, a complete disregard of customer service. A tinpot company would never use again!

Would put 0 if I could absolutely horrible behaviour from staff and such a terrible service. To start we had to drive to Gatewick and never even got a transfer to the airport. Then on arrival home we waited over a hour with multiple calls to the company to pick us up they were rude and hung up multiple times. To make matters even worse the driver was in the phone the entire journey back to the cars and was immensely speeding down country lanes, I have car sick and did say comments which was ignored due to the drivers arrogance of being on the phone.

Highly recommend to anyone to NEVER use this company again gatewick need to have a awakening if this is a company they want their airport name against

DO NOT USE GATWICK PARK & RIDE!

£102.40 for a horrible experience. I am extremely disappointed with the service I received from Gatwick Park & Ride and feel compelled to share my experience, as there were serious issues with both customer service and safety.

On Saturday 12th September, when we arrived to use the service, we were informed that there were no vans operating to transport customers to the airport. Instead, we were instructed to drive to the Long Stay car park at the terminal, where we had to meet a member of staff and hand over our car keys. This was not what we had expected when booking a park-and-ride service.

Unfortunately, the problems continued when we returned on Saturday 19th September.

As instructed by the company’s own policy, I called to request collection from the airport. I was told that the driver would arrive within 30 minutes. Thirty minutes passed, then 40, then 50, with no sign of anyone. I called the company six times before finally getting through on my seventh attempt. I was told, rather abruptly, “I said 30 minutes. Driver on way,” before the phone was simply hung up.

Professional customer service clearly wasn’t a priority at this point.

We were eventually collected approximately one hour after making the initial call.

Things then became even more concerning. While driving back to the car park, the driver was travelling at approximately 70 mph in a 50 mph speed limit. That is 20 mph over the posted limit and completely unacceptable, particularly when transporting customers. I have recently undergone spinal fusion surgery, and the speed and manner of driving caused me genuine concern for my safety and wellbeing. Speed limits exist for a reason, and I should not have to worry about whether the driver transporting me is going to follow them.

When we eventually arrived back at the centre, I asked for my car keys. Rather than handing them to me appropriately, the driver chucked the keys at me.

I then went outside expecting to find my car ready for collection, only to discover that it wasn’t even ready.

So, after already waiting approximately an hour beyond the promised collection time, I was then forced to wait a further 30 minutes for my car to actually be made available.

What should have been a straightforward airport parking service turned into an extremely frustrating experience involving poor communication, unacceptable customer service, unnecessary delays and, most importantly, a serious concern regarding the safety of the driving.

I am genuinely baffled as to how a company providing an airport parking service can consider this an acceptable standard of customer care. From the lack of transport on arrival, to the hour-long wait on our return, to the manner in which the driver spoke to me and handled my keys, and finally the speeding and additional wait for my vehicle, almost every stage of the experience was handled poorly.

I would strongly recommend that the company reviews its procedures, staff conduct and driver safety standards, because based on my experience, I certainly will not be using Gatwick Park & Ride again.

Absolutely appalling service. I would never use this company again, and I strongly urge others to avoid them.

We were told the wait for collection would be 15–30 minutes. After waiting around 40 minutes, the driver finally arrived, took our registration details and allowed us to get into the vehicle.

Then another couple arrived AFTER us, and unbelievably, we were ordered to get back out of the vehicle so they could be taken instead. We had been waiting longer, were already seated in the vehicle, and there was absolutely no justification for prioritising customers who had arrived after us. It was rude, unfair and completely infuriating.

We were then left waiting for another 25 minutes for the next collection — meaning what should have been a maximum 30-minute wait turned into over an hour of pointless, avoidable waiting.

When we called to complain and find out what was happening, they actually hung up on us. No apology. No explanation. No accountability. Not even the slightest concern about how appallingly customers were being treated.

After travelling, the last thing anyone needs is to be left standing around for over an hour while other customers are prioritised despite arriving later. The sheer incompetence and disregard were unbelievable.

Completely unacceptable customer service from start to finish. Disorganised, rude, dismissive and utterly frustrating. I would strongly recommend using another airport parking provider unless you want your journey to end with unnecessary delays, unfair treatment and a company that cannot even be bothered to answer a complaint properly.

THE WORST AIRPORT PARKING EXPERIENCE I HAVE EVER HAD - AVOID

Booking reference: GAP-3-414828 | Car park reference: PK-2026-030000

We returned from a two-week holiday yesterday and had an absolutely dreadful experience with GAPS Park & Ride from beginning to end.
At drop-off, we waited approximately 25 minutes before being taken to Gatwick in a small eight-seater minibus. There was no proper waiting area whatsoever. Customers were simply left standing outside alongside moving vehicles. It was extremely hot that day, with no shade and nowhere suitable to sit or wait.
The return journey was even worse.
After collecting our luggage at Gatwick, we called GAPS for collection. We then waited approximately 45 minutes at the airport bus stop before their minibus arrived. The vehicle was an eight-seater and was being used to transport a large number of customers, resulting in people being crammed into the vehicle.
When we eventually reached the parking site, we discovered that our car had not even been brought back. It was still parked at the distant compound.
After complaining, we were told that someone would bring it back. We then waited another approximately 25 minutes for our car.
In total, from the time we first called for collection until we actually had our car back, we were waiting for almost two hours.
What made the situation even worse was the attitude of the staff.
When I complained at reception, the member of staff was extremely dismissive and rude. He told me that he had only just started his shift and that he was not responsible, effectively telling me that I should not be complaining to him.
I asked for the details of a duty manager or someone responsible for handling complaints. Instead, I was simply given the general information email address and the same reception telephone number.
When I continued asking for proper management contact details, the member of staff left the reception area and another driver sat there. I asked him how I could make a complaint and was again given the same landline number, with the assurance that a manager would deal with it.
I called the number and the same person who had previously been at reception answered the phone. His attitude remained rude and dismissive.
There was no genuine attempt to listen, investigate, apologise or resolve the problem.
This is simply not acceptable customer service.
I subsequently checked the Trustpilot reviews and was genuinely shocked by the number of similar complaints from other customers, including reports of very long waits, damaged or dirty vehicles, poor communication and extremely poor customer service.
I obviously cannot verify other people's experiences, but unfortunately my own experience has confirmed many of the problems customers are reporting.
There is also a particularly concerning discrepancy between what comparison websites advertise and what we actually experienced.
GAPS is advertised in places with claims such as frequent shuttle transfers and excellent customer service. Our experience was completely different.

Even the website details in my booking confirmation were problematic: the website address provided in my booking email gatwickairportparkingspaces.co.uk, did not work. The working website I subsequently found was gapsparknride.co.uk.
For an airport parking company entrusted with people's vehicles and responsible for getting customers to and from flights, this standard of organisation and customer service is simply unacceptable.

No proper waiting area.
Long shuttle delays.
Overcrowded minibus.
Almost two hours before we finally had our car.
No meaningful complaints process.
Rude and dismissive staff.
No apology.
No accountability.

I would strongly advise other travellers to read the reviews very carefully before leaving their vehicle with this company.
I will also be raising this matter formally with the company and reporting my concerns through the appropriate consumer and regulatory channels.
I would never use GAPS Park & Ride again.

I honestly cannot recommend Gatwick Airport Parking after our experience. From start to finish, the service was completely unacceptable.

On the way to the airport, the transfer vans took so long that we ended up having to pay £23 for an Uber to Gatwick because we were concerned about missing our flight. We were not the only ones having issues — another couple we spoke to had to pay for an Uber an hour back home after their holiday because their car battery was dead when they returned.

Unfortunately, things got even worse when we arrived back at 2:40am.

We had pre-warned the company that we were arriving, yet when we got there, my boyfriend was simply told to find his own car. No assistance whatsoever. I was left standing outside reception in the rain, where, to make matters even worse, a rat ran across the road.

My boyfriend eventually found the car, only to discover that another vehicle was blocking it in. He then had to move things himself and wait around at 2:40am for other cars to be moved. This is despite us informing them in advance that we were coming to collect the car.

The attitude of the staff was honestly shocking. While we were there, we heard multiple customers calling with complaints, and once the calls ended, staff were openly telling customers to “f off.” Completely unprofessional and appalling behaviour.

Another customer was also complaining that the mileage on their car had increased drastically while it was supposedly in the company’s care, and the response appeared to be absolutely no concern whatsoever.

And then there was the condition of my boyfriend’s car when he finally found it. This is how it was returned to him — covered in dirt and looking like it had been driven and left somewhere completely unsuitable.

For a service where you’re trusting a company with your car while you’re away, the lack of care, communication, organisation and basic customer service is unacceptable.

We paid for a service that should have made returning from holiday straightforward. Instead, we were left standing in the rain at nearly 3am, having to locate and retrieve the car ourselves, with absolutely no help.

I would strongly recommend thinking twice before leaving your car with this company.

Also forgot to add a guy smacked his head on reception as it was dark. His head was swollen and bleeding and they couldn’t give less of a f if they tried. Please avoid I will never return

0 STARS IF I COULD.

I genuinely wish I had read these reviews before using this company. Your car is NOT safe with these people.

Throughout my entire holiday, my car app repeatedly showed that my car was unlocked, door was open and windows were down and completely unsecure. I contacted the company at least 20 times with photo evidence - repeatedly warning them that the battery level was becoming critical because the car was essentially being left on/unsecured.

Despite my repeated warnings and urgent pleas to secure the vehicle, the issue was not properly addressed. They subsequently had to jump-start my car several times and caused a fault light to come onto my dashboard.

Even more concerning, they have factory-reset my car and wiped my personal information/settings, despite having no authority from me to do so. To make matters worse, my airbag warning light has now come on. I have no idea what they have been doing to my car whilst I’ve been away.

I am therefore extremely concerned about the condition and safety of my vehicle after it was in their care.

The response from staff throughout this was incredibly frustrating. I was met with rude, dismissive and completely nonsensical explanations, including being told that the problem with my BRAND NEW battery was apparently due to the weather.

This completely ignored the fact that I had repeatedly informed them that the door was open, the car was unlocked and a window was open for the duration of my holiday.

I was repeatedly ignored and reassured with messages along the lines of “everything’s fine”, only to eventually be told: “your battery is flat” — despite the fact that I had warned them about the battery repeatedly beforehand.

I am absolutely FUMING. This is not a minor inconvenience. I entrusted these people with my car and repeatedly raised concerns about its security and condition, only for those concerns to seemingly be ignored.

I have now contacted the company to lodge a formal complaint. I also asked for the name and contact details of a manager and was refused this information, which is extremely concerning.

I have retained WhatsApp correspondence, screenshots and other evidence documenting what happened and can provide this if required. I am also currently considering further legal intervention given the seriousness of the issues and the way this matter has been handled.

Someone needs to take accountability for this.

Based on my experience, I would strongly urge anyone considering using this company to read the reviews carefully and think twice before handing over their vehicle.

A very prompt reliable service from polite and helpful staff, this seems to be a smaller company that appreciates the customer and wants on going business, I’ve used them on 5 occasions now and my vehicle is always parked safely and secured.
On my last visit my tire was flat I knew this would happen (slow puncture) they quickly inflated it for me with a power pack, it was no trouble for them even tho it was peek time and they was very busy.

A 5 star service from this company every time, 100% recommend.

Darren mooney

Questionable operator. Too quick to ring me back making sure i had paid, website link in confirmation e mail didn't work, telephone number just clicks off or goes to VM - loads of wrong vibes. (I think this will be a future disputed charge)
And their image presents themselves as an official Gatwick (on) airport operator - they aren't.
Be careful.

Absolutely terrible! We drove into what looked like a piece of scrubland. It was chaotic but it got us to the airport. The pick up in the return was just ridiculous. They only have small minivans, so not enough to pick up every one waiting. We waited for about 45 minutes. Then we got to the car park and a survey guy handed me the keys and said, it’s somewhere over there!! It was, but it was blocked in by another car!!! Honestly, it was THE WORST parking experience EVER!!!! DO NOT USE!!

AVOID AT ALL COSTS!

Based on our experience, I would never use GAPS ParknRide again and could not recommend entrusting a vehicle to them.

Read the reviews carefully before booking.

Would I use them again? Absolutely not.