This is the second item I have purchased and whilst furniture looks good customer service is really pants! I have received no covers for this item, despite this being described as being included free.... Mehr ansehen
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Das sagen Bewerter
I had a problem trying to activate my two year warranty on my purchase of a parasol from Rattan as my order number would not register. The warranty card I was sent gave the name of Laura James co. I t... Mehr ansehen
After purchasing garden table and chairs set (cube 8 seater), this lasted a couple of months, welding for parasol metal bracket was poor, along with a very small screw at bottom to hold in place (wi... Mehr ansehen
Miquile was very prompt in replacing the damaged part of the shipment received. The customer service of laura james is excellent.
Unternehmensdetails
Vom Unternehmen geschrieben
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktinformationen
Vereinigtes Königreich
- www.rattandirect.co.uk
3.7
Akzeptabel
6534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 21 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Took money no order
Order taken, money taken. Then as others have written, no delivery, told out of stock and 3 months later still no money back. Now escalated to bank fraud team
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Emma,
We’re deeply sorry for the ongoing delay and the disappointment this has caused.
Please rest assured that your refund has been confirmed and will be credited back to your original payment card. While processing times have unfortunately been longer than usual, your refund is in progress and will be completed without fail.
We’re truly sorry for the disruption and frustration this has caused and appreciate your patience as we finalise this for you.
Kind Regards,
Annet.
Do not buy from this company!
Do not buy from this company!! They took my order and money in May. The order was due to be delivered 1 August and never arrived. No explanation. I queried this and was told there was a delay of 1 month. Still nothing arrived. I cancelled the order and was told 14 days for a refund. No refund!! I was told I can't speak to anyone in finance directly. I think I have been scammed. Do not buy from this company!!
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
I’m sorry for the missed delivery and the delay with your refund. That isn’t the experience we want anyone to have.
Your refund will be processed back to your original payment method. Please be assured we will notify you once the payment has been completed.
Your patience all through is truly appreciated.
Kind regards,
Anne I.
DO NOT purchase anything from this…
DO NOT purchase anything from this company. We ordered a three piece rattan set & picked a suitable delivery date. No communication received as stated on the website to inform us that the delivery would not be made on our selected day. On contacting the company I was assured that the delivery company would be in touch to rearrange a further suitable date. No communication received either by email, phone or text. On contacting again I was informed that the delivery company would be planning a route & as yet not collected the furniture from the warehouse, I was again assured someone would contact me. No communication received & a further telephone call again repeated that it had not been collected & someone would be in touch. I cancelled the order & requested a refund. I confirmed the cancellation also by email & received a reply stating a refund would be initiated & received within 14 days. After 14 days & a further email, I was informed they had a large backlog of refunds to process & it would take longer than 14 days & if I had not received the refund after 30 days to get back in touch & the matter would be escalated. I have replied back quoting the Consumer Rights Act 2015, which states a refund should be processed fully within 14 days of the cancellation date. Watch this space!!!! Buyer BEWARE !!!!
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Lesley,
Thank you for taking the time to share your experience — we’re genuinely sorry for the inconvenience and frustration you’ve faced.
We completely understand that we let you down on multiple fronts: your order was not delivered as scheduled, our communication fell short, and the delay in your refund has added unnecessary hassle. This is not the standard we aim for, and we deeply regret the impact it’s had.
I can confirm that your refund is confirmed and secure in our system. Our finance team is working on this, and although we’re taking longer than our usual 14-day timeframe due to processes and system improvements, your refund will be processed without fail. We appreciate your patience and understand your reference to the Consumer Rights Act; rest assured we’re treating this with urgency and have flagged it for priority processing.
We are making changes behind the scenes to prevent situations like this from happening again. We appreciate your feedback, and we're sincerely sorry we didn’t get it right this time.
Regards,
Maureen K.
The worst customer experience I’ve ever…
The worst customer experience I’ve ever experienced. They take your money for months whilst delaying your furniture then they cancelled the order! They said the furniture was no longer being stocked then a month later.. shock it had been restocked but at a higher price! We have received furniture which had cracks in the glass on the table but absolutely nothing was done about this and it took 6 months to deliver! I would absolutely not recommend this company and would strongly recommend somewhere like maze living or white stores instead - they have brilliant customer service and don’t take half a year to deliver furniture. Never been so disappointed and shocked at a company.
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Rebecca,
I’m truly sorry to hear about the experience you’ve had and I completely understand how frustrating and disappointing this must have been. Please accept our sincere apologies for the delays and the issues with your order.
To help us resolve this properly, could you please email customerservices@rattandirect.co.uk
with your order details, or call us on 0800 088 3333. We will look into your concerns in detail and work with you to find a suitable resolution.
Thank you for bringing this to our attention.
Best Regards,
Annet
Don’t waste your time or money
If you are looking for somewhere to put your money without getting either a product or a refund, choose rattan direct.
I ordered a product in April which never came; I am still waiting for the refund despite numerous phone calls and emails.
Don’t waste your time or money.
23rd Oct - still waiting.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Alison,
I'm deeply sorry for the experience you've had with us so far. Waiting this long for a product and then for your refund is unacceptable, and we completely understand your frustration.
I want to reassure you that your full refund is secure in our system and will be processed without fail. Our finance team is actively working on this, and once it has been completed, we will notify you immediately.
Thank you for your patience, and please accept our sincere apologies for the inconvenience and disappointment caused.
Regards,
Maureen K.
If I could give 0 star I would…
If I could give 0 star I would furniture never arrived on 2 occasions I had to chase for a delivery date there was no communication and a couple off months after initial delivery date I asked for a refund, now been waiting 3 half weeks for refund to arrive. Absolutely dreadful
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Sonia,
We’re deeply sorry for the experience you’ve had — this is not the level of service we aim to provide, and we take full responsibility for the frustration caused. From the delays in delivery to the lack of communication and the time taken to complete your refund, we recognise that we dropped the ball, and we sincerely apologise.
You are right to expect better communication and reliability from us. We have clearly fallen short, and we’re taking this feedback seriously to improve how we keep our customers informed and how quickly we process refunds.
I want to reassure you that your refund is secure in our system and will be completed. We’ve also reached out to you directly by email with further details.
Thank you for bringing this to our attention, and once again, please accept our sincere apologies for the disappointment and inconvenience caused.
Kind Regards,
Maureen K.
Great company
I’ve bought from these guys a couple of times now as the price is always brilliant, the items are spot on and the service has been fab, definitely recommend
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Fiona,
Thank you so much for your kind words!
We’re delighted to hear you’ve had such a great experience with our products, pricing, and service.
Your recommendation means a lot to us, and we look forward to serving you again soon.
Regards,
Jeniffer G
Refund? What refund?
Stay away from this business.
As per other reviews - refunds are not dealt with in a timely manner.
After failing to fulfil delivery on an order placed in June, this business has elected to pass me round from person to person without getting any closer to receiving our refund for the outstanding items not received on a partial delivery in August.
Cannot comprehend how a business can function in this way, and the CEO also will not respond to your emails.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Steve,
We are truly sorry for the ongoing delay and for the frustration this has caused you. I completely understand how disappointing this experience has been, especially after we failed to fulfil your order on time.
Please rest assured that your refund is confirmed and has been logged in our system. It is being processed in sequence and will be credited back to your original payment card. While the processing times have unfortunately been longer than usual, your refund is in progress and will be completed without fail.
We will keep you updated and let you know as soon as the refund has been finalised. Thank you for your patience and understanding while we bring this to a close.
Kind Regards,
Annet.
Waterproof and exactly what I needed!
I was really pleased with the professional service and help that I received. I could not find replacement furniture covers online for the rattan furniture that I purchased. I made enquires on the phone to Rattan Direct and the customer service personnel, very helpfully took time to check their system to locate exactly what I needed. The items arrived quickly, look great and are waterproof - exactly what I needed.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Juanita,
Thank you so much for your kind words!
We're delighted to hear that our team was able to assist you in finding the perfect replacement covers for your rattan furniture. It's great to know that you’re happy with the quality, quick delivery, and that the covers are exactly what you needed.
We truly appreciate your feedback and look forward to helping you again in the future!
Regards,
Jeniffer G
Fraudulent Transaction and no refund!
We ordered a dining table and chair set, the payment was taken twice by the sales team for one order! Was told we would receive a refund within 14 days, chased the refund after 14 days only to keep being fobbed off and being told to call back the next day as the person dealing with it isn’t there? We have also now been told by Rattan Direct that we must log a claim with our card payment provider to get our money back. Absolute disgrace, so effectively fraudulently taken our money and now won’t refund it!
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello Jay,
We’re sorry to hear about your experience. This is not the standard of service we want for our customers, and I understand how concerning it must feel when a payment issue like this isn’t resolved quickly.
Please accept our sincere apologies for the stress this has caused. We are committed to ensuring all refunds are processed correctly and will make sure this is addressed.
Kind regards,
Anne I.
Excellent quality and customer service
The two chairs and table we bought are absolutely fine and exactly what we expected and hoped for however, we got caught up in the delayed delivery episode which in our case was made worse with our own holidays/itinerary etc. delaying delivery even further. But that should not all be laid at the feet of Rattan Direct. Appreciate the shipment was coming from a long way away, we chose a colour that was out of stock (pity the website was not up to speed) and our timetable for delivery didn't make it easier. But as we were going to be away, actually a later delivery helped us. Commuinication was all by email and Lewis at Rattan was as really helpful and accomodating to ensure delivery was as agreed which is why, despite not being anywhere near the 7 day delivery stated on the website, we are giving Rattan Direct 5 stars for good quality product and customer service. Our only suggestion would be to check stock before ordering as the "in stock" delivery date may not apply to your colour choice - as happened to us.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi David,
Thank you for taking the time to leave such a detailed review!
We’re delighted to hear that you’re happy with the quality of your chairs and table and that they met your expectations.
We sincerely apologise for the delays and any inconvenience caused. Your suggestion about checking stock availability is greatly appreciated and will help us improve our service.
Thank you for your patience, understanding, and 5-star rating!
Regards,
Jeniffer G
Customer Service was very good
Customer Service was very good. Delivery instructions were followed to the letter as we had the furniture delivered to our Lakeland home and not to our local home. Delivery men were very competent and pleasant and unpacked and placed the items exactly where we wanted them. We have had our furniture a while now and it is as good as new. Completely satisfied
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Doreen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service and delivery team met your expectations and ensured everything was placed exactly where you wanted.
It’s great to know your furniture is still as good as new and that you’re completely satisfied, that’s exactly what we aim for!
Regards,
Jeniffer G
Good quality at a good price.
I was just looking for a good priced outdoor round table and Ratten Direct happened to have one that fitted my requirements in their discounted range. The service from Ratten Direct was very good and timely. The produce received was of good quality and easy to assemble.
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Paul,
Thank you for your lovely review!
We’re so pleased to hear that you found the perfect outdoor table in our discounted range and that you’re happy with the quality, service, and ease of assembly.
We hope you enjoy your new table for many years to come!
Regards,
Jeniffer G
I ordered a bistro set from Rattan…
I ordered a bistro set from Rattan direct in July. Initially there were some difficulties in communication around stick availability which led to frustration.
However a fabulous customer advisor Amina too control of the situation, listened to my concerns, accepted responsibility and kept me well informed about the progress of my order until it was fully delivered.
I am grateful for the time taken and recognition of the poor communication in the first instance, it makes a great difference to the customer experience.
The bistro set is fabulous as I expected it would be.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Kerri,
Thank you for sharing your detailed feedback!
We’re sorry for the initial communication issues and truly appreciate your patience and understanding. We’re delighted to hear that Amina was able to turn things around by keeping you informed and ensuring your order was delivered smoothly.
It’s wonderful to know you’re happy with your bistro set. We hope you enjoy it for many years to come!
Regards,
Jeniffer G
I’ve dealt with rattan direct many…
I’ve dealt with rattan direct many times very professional good customer service. The furniture is good quality and lasts for many years. I have had some of my furniture for over 15 years and still in great condition very little wear. Would highly recommend.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Teresa,
Thank you so much for your continued support and loyalty!
We’re delighted to hear that you’ve had such positive experiences with us over the years and that your furniture has lasted so well, even after 15 years!
t’s wonderful to know you’re happy with both the quality and our customer service.
We truly appreciate your recommendation!
Regards,
Jeniffer G
I needed to buy a new canopy for our…
I needed to buy a new canopy for our day bed. The customer service department were so helpful as these parts are not normally sold separately.and they went out of their way to find one for me.
Thank you
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Tony,
Thank you for your kind words!
We’re so pleased to hear that our customer service team was able to help you find the canopy you needed, even though it’s not normally sold separately.
We’re always happy to go the extra mile for our customers. Your satisfaction means a lot to us!#
Regards,
Jeniffer G
Fantastic furniture at an affordable…
Fantastic furniture at an affordable price. The customer service was fantastic too and I was informed all the through my order despatch and delivery. Delivery was much quicker than originally stated which was a nice bonus 🥰
I would highly recommend this company.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Tatiana,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with the quality and price of your furniture and that our customer service kept you informed every step of the way. We’re also glad the quicker delivery was a pleasant surprise!
Your recommendation means a lot to us. 🥰
Regards,
Jeniffer G
Was delivered on time and off loaded…
Was delivered on time and off loaded onto drive by two smashing chaps.
Polite well mannered and professional.
Surprised (happily) with large cover for table and chairs, also individual covers for each chair.
Excellent value for money and finishes our outside dining area perfectly.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Andrew,
Thank you so much for your fantastic feedback!
We’re delighted to hear that your order was delivered on time and handled so professionally by our team. It’s great to know you’re happy with the extra covers and that the furniture has completed your outdoor dining area perfectly.
We truly appreciate your kind words and support!
Regards,
Jeniffer G
Second to none service
Haven’t ordered anything for a while but every time I did the delivery experience was excellent. Had to return an item once and it was handled brilliantly
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Andrew,
Thank you for taking the time to share your experience!
We’re so pleased to hear that you’ve consistently had excellent delivery experiences and that your return was handled smoothly.
We really appreciate your kind words and look forward to serving you again in the future!
Regards,
Jeniffer G
Great furniture
I have brought conservatory furniture a few years ago and it still as loverly as the I brought it I have looked at a lot of conservatory furniture but none looks as good as mine I brought garden furniture 2years ago and it loverly Rattan furniture is worth every pound and lasts a long time
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Dawn,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your conservatory and garden furniture are still looking lovely after all these years. It’s great to know that our rattan furniture has lived up to your expectations and stood the test of time.
Your kind words mean a lot to us!
Regards,
Jeniffer G
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