Laurajamesfurniture Bewertungen 365

Ordered a cover for my Laura James outdoor furniture and very happy with it it fits 3 stools and l couch and table

Terrible customer service .
Delivery delay with no proper information.

Ordered radiator cover from the website & Had a great experience as the prices and product quality are really good. Also delivery was on time and well communicated.
Will definitely be ordering more soon.

I wrote a review and the company answered very politely saying they would like to resolve the issue. In the end they did nothing and said it wasn’t their issue due to the time lapsed and the bed being delivered in good condition. Since jan/feb if you toss or turn in the bed the slaths come down and the stands move. The bed is not fit for purpose. I bought it in August and now have to replace it. I’m so annoyed and frustrated that I even bought anything for this company. I would tell any one thinking of buying from them to think again. Very poor quality and unwilling to recognise that it is their issue. I really do think a bed should not have to be replaced within a year. But they don’t seem to understand or care. I spent a good bit of money on this and all I was told was they would give replacement slaths, which I refused as it would just be another poor quality material that will end up in a skip in a few weeks.
Just not acceptable

If you want something in good time - do not order from this company!
We thought Laura James was a good reputable company, however something must have changed!
We placed an order for a the Dakota corner sofa set, cover and outdoor rug on the 19th March (2026) it stated estimated delivery 8-15th April.
The rug has got pushed back to mid May - fine it was a pre-order. Wasn’t super clear but it is not too much of a problem for us.
We waiting for the sofa to come, had an email stating it would be delivered 15th April (very last day of estimated delivery -fine), stayed inside waiting all day to not receive anything at all.
We called the company and they said it had left the warehouse but hadn’t got to DHL yet. 16th April we had a text from DHL stating the time of arrival for the corner sofa set and the cover. What we got was a single cushion and half the sofa set. I’m sorry but that’s ridiculous, the website literally cites that they put shipments together to reduce carbon footprint.
My partner tried to call up as I was in work and he was told that no information could be given as he wasn’t the one who placed the order. Really disappointed in what we thought was a great company! Won’t be ordering from them again.
If you’re wanting outdoor furniture in time for summer - go elsewhere!

Zayaan could not be any more helpful, even staying on the line to make sure information was received through. Would definitely purchase through the company again.

I’m thrilled with my new radiator cover! It looks exactly like the photos on the website — even better in person. It adds such a beautiful touch to my hallway. I couldn’t be happier with my purchase and highly recommend this website. I’ll 100% be shopping here again!

The sofa we ordered is for a room on the first floor but the delivery men did not take it upstairs they left it on the ground floor. I asked them to take it upstairs because I can’t carry it on my own, but they refused. Laura James did not warn me before I placed the order that the delivery men would not take it upstairs. My advice is don’t order any furniture from this company if you don’t have someone who can help you carry it.

Excellent customer service when returning/cancelling an item

Astrid was very helpful and followed up on the issue until it was resolved, very professionally and kindly.

I ordered two Edith radiator covers. One was put together fine but the second one the top shelf was damaged. I was sent a replacement shelf which I received 10 days later, which was damaged then I was sent another replacement shelf which was meant to have been checked before sending to Me. this was also damaged. I’m now awaiting for a new radiator cover to be delivered by Evri which I don’t hold up much hope as I’m sure it’s been bashed about in the warehouse. The original order was delivered by two men in a van who were very careful. Customer service just take too long and any replacement products are not sent out quickly and nobody calls you back when they say they will. Laura James asked me to review my product which I did which was never posted obviously because it wasn’t the five star reviews that seemed to be only posted on their website.

I’m really disappointed with the customer service at Laura James. I bought four chairs from them about two months ago (to be exact it was the 14th of February, now is the 8th of April 2026) and one of them arrived faulty. Ever since then I’ve been trying to get a replacement, but I keep being pushed from one excuse to another with no real progress.

It’s been incredibly frustrating, and I genuinely feel my consumer rights are being ignored. I paid for a full, usable set of chairs – not three good ones and one faulty one that no one seems willing to sort out.

All I want is a straightforward replacement, but the lack of accountability and the constant diversion from actually resolving the issue has been really poor.

Would really appreciate it if someone at Laura James could finally take responsibility and put this right.

Part of my order was missing and i spoke to Ashley who was amazing. She took my details and followed it up with the delivery company and i was assured it will be with me in the next few days. Very polite and extremely helpful.

The product quality is good, but the after-sales support has been terrible, with almost no helpful customer service. The return policy is also unrealistic — if a product is already assembled, they refuse to accept it back. How are customers supposed to know whether they like the product without seeing the fully assembled version first?

I bought a fairly expensive table. Built it. Then realised, having lived with it for a day, that it was just going to be too big for the space. Laura James will not take it back. Once built they won’t touch it. Won’t even discuss it. It was not easy to construct and some of the bolts did not meet the pilot holes they were suppose to so I now have to sell this item privately with a build quality that is debatable. I cannot sell it. It’s been 3 weeks and no one is buying and I have dropped the price by half. I’m posting this review just so people know that once you build it you are on your own with Laura James. The won’t even consider taking it back at a reduced price. Pretty poor and this table is stock on my kitchen, all boxed up and currently going no where.

Even though I purchased a while ago, I only got the bedside units assembled over the weekend, as we have not moved into the new house yet. I am delighted with them. They are very neat and wipe clean 👌

Love the table, easy instructions, no any damage while transporting. Simple and stylish dinner table.

Every time I emailed, they got back to me very quickly. And where very nice on the phone. And delivery was spot on time

Ordered a good size order, coffee table, side table, hall table, 2 beds and a mirror from Laura James, all the furniture arrived as ordered and expected but unfortunately the mirror arrived cracked, but without any fuss or hardships astrid helped us get the mirror replaced, and a new one on the way. 10/10 would recommend th company easy to deal with and sorted the one issue within 3 emails

So far -- I ordered furniture in Jan, told it would be delivered start of April. Now told not to expect it til mid - late May. That will have been 4 months!
I don't believe the furniture is designed in England as per the website and in fact feel like the site is just trying to be an upmarket furniture company when really it's part of Temu from China!