This is the second item I have purchased and whilst furniture looks good customer service is really pants! I have received no covers for this item, despite this being described as being included free.... Mehr ansehen
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Das sagen Bewerter
I had a problem trying to activate my two year warranty on my purchase of a parasol from Rattan as my order number would not register. The warranty card I was sent gave the name of Laura James co. I t... Mehr ansehen
After purchasing garden table and chairs set (cube 8 seater), this lasted a couple of months, welding for parasol metal bracket was poor, along with a very small screw at bottom to hold in place (wi... Mehr ansehen
Miquile was very prompt in replacing the damaged part of the shipment received. The customer service of laura james is excellent.
Unternehmensdetails
Vom Unternehmen geschrieben
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktinformationen
Vereinigtes Königreich
- www.rattandirect.co.uk
3.7
Akzeptabel
6534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 21 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Supplied exactly what I wanted and…
Supplied exactly what I wanted and product has weathered well. Kept outside still looks good
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Terence,
Thank you for your lovely feedback!
We're delighted to hear that the product was exactly what you wanted and that it has weathered well, even outdoors.
It's great to know you're happy with your purchase!
Regards,
Jeniffer G
Great product and great prices.
Great product and great prices.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Sean,
Thank you for your kind words!
We're thrilled to hear that you're happy with both the product and the price.
We really appreciate your support!
Regards,
Jeniffer G
Order for Cantilever Parasol delivered…
Order for Cantilever Parasol delivered on time. Nice quality for the price.
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Debbie,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that your cantilever parasol was delivered on time and that you're happy with the quality and value.
Your satisfaction means a lot to us, and we hope you enjoy your purchase!
Regards,
Jeniffer G
Company needs money
Brought chair covers they did not fit, returned covers with 3 days informed Rattan advised a refund would be issued within 5-10 working days no refund, contacted again told 15 working days still no refund, contacted again I was told 30 working days and still no refund, been waiting for nearly 2month now, I contacted them after the 30 days and I have not had a response. I have since learned from HMRC website they are under Corporate voluntary arrangement (CVA).
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Angus,
Thanks for speaking with us earlier and for your follow up by email.
As discussed, your case has been escalated. I can confirm your refund is confirmed and secure, and it will be returned to your original payment method. We will update you directly by email as soon as we have the processing confirmation.
Thank you for being patient with us.
Kind regards,
Anne.
Ordered covers on 1st August
Ordered covers on 1st August. Have not arrived. Numerous excuses and apologies but no action
Having read many unsatisfied customer reviews I guess I will ask for refund and go elsewhere. How can a company remain in business with this level of incompetence?
Rattan Direct asked me to contact them on reading this review. The excuse now is Royal Mail have lost the order and they will re order on Monday. I have asked for email confirmation of this and demanded they use a courier service to deliver my items within 5 working days or I will cancel and ask for refund and compensation for inconvenience caused.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Susan,
I am sorry your covers have still not arrived. Please get in touch with your order number and postcode via email so we can locate your delivery and give you an update. You can also reach us on 0800 088 3333 or customer.services@rattandirect.co.uk.
Once we confirm the status, we will either send a replacement or process a refund, whichever you prefer.
Thank you for giving us the chance to put this right.
Kind regards,
Anne.
I was promised a refund within 14…
I was promised a refund within 14 working day. It’s now day 16 and I still haven’t received my £377 refund.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Tracy,
I’m sorry to hear you’re still waiting for your £377 refund after 14 working days. Please email customerservices@rattandirect.co.uk
with your order number and postcode, or call 0800 088 3333, and we’ll check the status with our finance team and update you.
We want to get this resolved for you as soon as possible.
Kind regards,
Anne.
Do not use this company
Do not use this company. They are very quick to take your money but the furniture never arrives.
I am very disappointed.
You place an order but that is as far as it goes. Excuses, excuses but no action.
This is the worst company that I have come across EVER.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Marion,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this situation has caused and completely understand your disappointment, especially when expectations were not met.
Your order has now been cancelled and a full refund will be issued. While this is not reflective of the service we aim to provide, we take full accountability for the breakdowns you experienced and recognise that our communication should have been more timely and transparent.
We’re very sorry we fell short on this occasion and hope that in the future we may have the opportunity to provide you with the seamless experience you rightfully deserve.
Kind regards,
Annet.
Extremely Poor Customer Aftercare
Absolute bunch of cowboys. Admittedly we bought a Barcelona cube several years ago which was brilliant. This review is about the customer service when wishing to buy replacement cushions. Ordered and paid £369.00 for a full replacement set in April 2025, anticipated delivery June 2025. Advised in June, likely to be July. Advised in July, likely to be August. End of August I instructed that a refund was forthcoming. Full of apologies and that my refund would materialise within 10 working days. Which has not materialised. We now have a very useable Barcelona cube which cannot be used comfortably. I would add that all during this time I could have ordered a new Barcelona Cube with cushions!!!! Don’t look here for good customer after care or a refund.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Mrs P Rooke,
Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment this has caused, especially with the repeated delays and the impact on being able to enjoy your set. This is not the standard of service we strive for, and we take full responsibility for falling short.
Your refund has been logged and confirmed, and while processing times have unfortunately taken longer than expected, I want to reassure you that it is in progress and will be credited back to your original payment card. We’ll update you as soon as it has been completed.
I completely understand how disheartening it has been to wait so long, and I’d like to thank you for your patience during this time. We’re very sorry for the disruption this has caused, and we hope to have the chance in the future to provide you with the seamless and reliable experience you deserve.
Best Regards,
Annet.
Ascot sofa set - 8 years old!
My Ascot sofa set was 8 years old this summer-and it is still as good as new and evidence it was worth every penny I spent 8 years ago!
On seeing the longevity of my sofa, friends and family have since ordered from Rattan direct and also received an outstanding service and product.
I Understand the company have had some challenges this summer relating to a warehouse move which is unfortunate, and whilst disappointing for customers my advice would be if you don’t need the furniture urgently bare with these guys and give them a chance to put things right - you won’t be disappointed in the long run!
Not related or have any connection to anyone at the company-just a little sad at some of the reviews for the business and impacted customers.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi there,
Thank you so much for sharing your wonderful feedback and for being a loyal Rattan Direct customer for the past eight years! We’re delighted to hear that your Ascot sofa set is still looking as good as new. It’s fantastic to know that our furniture has truly stood the test of time.
We also really appreciate your kind words of encouragement to others who may be experiencing delays due to our recent warehouse move. Your understanding and support mean a great deal to us and our team.
Thank you again for recommending us to friends and family and for continuing to put your trust in Rattan Direct. We’re proud to have customers like you and look forward to serving you for many more years to come!
Regards,
Jeniffer G
Fabulous
Very efficient excellent furniture for my garden . Always use them .
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Sarah,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with your garden furniture and our service.
It’s always a pleasure to have you as a loyal customer, and we truly appreciate your continued trust in us.
Regards,
Jeniffer G
Worth the wait.!!!!!!
First of all, this is my SECOND REVIEW.!!!!
I am very satisfied with the service offered by Rattan Direct………… Unfortunately, due to Covid etc…...I had to wait for months for my order of replacement Ascot Cushions. However, they were eventually delivered well packaged and thoughtfully delivered to my neighbours house, in my absence. A totally satisfied customer!!!!!!!!!
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Valerie,
Thank you so much for leaving us your second review. We really appreciate your continued support! We’re delighted to hear that you’re happy with the service and that your replacement Ascot cushions arrived safely and well-packaged.
We understand that the wait due to Covid-related delays must have been frustrating, and we truly appreciate your patience and understanding during that time. We’re also pleased to hear that the delivery was handled thoughtfully, ensuring your order reached you securely.
Thank you once again for choosing Rattan Direct. We’re thrilled to have you as a totally satisfied customer and look forward to serving you again in the future!
Regards,
Jeniffer G
The rattan garden furniture we ordered…
The rattan garden furniture we ordered was of good quality and very please with it we ordered the furniture in December on offer which was great and was told approx delivery time in February but for some reason we did not recive the items till June which we had to wait 6 month for the furniture to arrive for me that was the only down side waiting for the furniture to arrive
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Steve,
Thank you for taking the time to leave us a review and for your kind words about the quality of our rattan garden furniture. We're delighted to hear you're pleased with your purchase!
We’re very sorry for the delay in delivering your order. This was due to our warehouse relocation during that period, which unfortunately caused longer lead times than expected. We truly appreciate your patience and understanding while we worked through the move.
We’re glad to know your furniture has now arrived and hope it brings you many years of comfort and enjoyment. If you need any further assistance, please don’t hesitate to get in touch with us.
Regards,
Jeniffer G
Strong well made product
Strong well made product, with additional bonus of coming ready made, so no hunting for your long lost spanner’s. Cushions are comfortable and again well made. Would strongly recommend Rattan Direct for their large selection of products. Sorry for my late review to busy lounging on your great product
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Tony,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying the quality of your furniture and that the ready-made design made things easier for you. 🌟 It’s great to know you’re finding the cushions comfortable too!
No need to apologise for the late review. We’re just happy to hear you’ve been busy relaxing and making the most of your new furniture. 😎
We truly appreciate your recommendation and look forward to helping you again in the future.
Regards,
Jeniffer G
Excellent quality at affordable prices
Excellent quality at affordable prices
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Andy,
Thank you for your kind words!
We’re so pleased to hear that you’re happy with the quality of our products and find them great value for money. 🌟
Your feedback means a lot to us, and we look forward to serving you again in the future.
Regards,
Jeniffer G
Helpful and considerate
Great products and helpful company to deal with.
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Elizabeth,
Thank you for your kind words!
We’re so pleased to hear that you’re happy with our products and found our team helpful. 🌟
Your feedback means a lot to us, and we look forward to serving you again in the future.
Regards,
Jeniffer G
I have purchased several things from…
I have purchased several things from Rattan Direct in the past and recently. The quality of the goods are excellent, as is the customer service. Would recommend highly.
Sharon H, Somerset
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Sharon,
Thank you so much for your continued support and for sharing such a lovely review!
We’re delighted to hear that you’re happy with both the quality of our products and the customer service you’ve received. 🌟
It really means a lot to us that you’d recommend Rattan Direct so highly. We truly appreciate your loyalty and look forward to helping you again in the future.
Regards,
Jeniffer G
Fantastic well made furniture which…
Fantastic well made furniture which lasts for years without maintenance, just cleaning, and protection from the worst of the winter weather.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Helen,
Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying our well-made furniture and that it’s standing the test of time. Providing durable, high-quality pieces that last for years with minimal maintenance is exactly what we aim for.
We truly appreciate your support and look forward to serving you again in the future!
Regards,
Jeniffer G
Great company to deal with - personal service
We ordered a set of garden furniture during the pandemic. It has been just what we needed. And they have been extremely helpful when we have contacted them since (to buy covers)
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Jo,
Thank you so much for your lovely feedback! 🌿
We’re delighted to hear that your garden furniture has been just what you needed and that our team was able to assist you with a personal touch, even after your initial purchase. Providing helpful and friendly service is so important to us, and we’re thrilled to know it’s made a difference.
We truly appreciate your support and look forward to being here whenever you need us! 🌞
Regards,
Jeniffer G
Easy to deal with
Easy to deal with. Furniture delivered on time.
Furniture was easy to assemble and is good quality
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Bryan,
Thank you for your kind review! 😊
We're so pleased to hear that you found us easy to deal with, your furniture arrived on time, and that you’re happy with the quality and assembly.
We really appreciate your feedback and look forward to helping you again in the future!
Regards,
Jeniffer G
All round great company to buy…
All round great company to buy from.product arrived on time and the quality was of a very high standard.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Keith,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you had such a positive experience with us, from the smooth delivery to the high-quality product.
Your kind words mean a lot, and we look forward to serving you again in the future!
Regards,
Jeniffer G
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