This is the second item I have purchased and whilst furniture looks good customer service is really pants! I have received no covers for this item, despite this being described as being included free.... Mehr ansehen
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Das sagen Bewerter
I had a problem trying to activate my two year warranty on my purchase of a parasol from Rattan as my order number would not register. The warranty card I was sent gave the name of Laura James co. I t... Mehr ansehen
After purchasing garden table and chairs set (cube 8 seater), this lasted a couple of months, welding for parasol metal bracket was poor, along with a very small screw at bottom to hold in place (wi... Mehr ansehen
Miquile was very prompt in replacing the damaged part of the shipment received. The customer service of laura james is excellent.
Unternehmensdetails
Vom Unternehmen geschrieben
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktinformationen
Vereinigtes Königreich
- www.rattandirect.co.uk
3.7
Akzeptabel
6534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 21 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I was very happy with the service
I was very happy with the service, the item was delivered quickly and great quality. Would definitely use them again.
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Siobhan,
Thank you for your lovely feedback!
We’re so pleased you were happy with the service, speedy delivery, and quality of your item.
We look forward to welcoming you back again in the future!
Regards,
Jeniffer G
Absolutely delighted with our new…
Absolutely delighted with our new garden set it looks lovely, superb quality and great service. Highly recommend 5*
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Wendy,
We’re absolutely delighted to hear how much you love your new garden set!
Thank you for your kind words about the quality and service, and for recommending us with 5 stars.
We hope you enjoy many wonderful moments with your furniture.
Regards,
Jeniffer G
Fantastic value.
I have had my Rattan Direct furniture,Barcelona table and chairs and Ascot sofas and chairs, for over 10 years and it is still going strong. Fantastic value.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Mark,
Thank you for sharing your experience!
We’re so pleased to hear that your Barcelona set and Ascot sofas have been with you for over 10 years and are still going strong. It’s wonderful to know you’ve had such lasting value and enjoyment from your furniture.
We truly appreciate your loyalty and kind words!
Regards,
Jeniffer G
All good
Easy to deal with online, fast delivery, great helpful drivers and good quality product, very comfortable garden sofa. 👍
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Lord Ian,
Thank you so much for your kind feedback!
We’re delighted to hear you found the process smooth, delivery quick, and that you’re enjoying your new garden sofa. It’s wonderful to know it’s both comfortable and great quality.
We’ll be sure to pass your comments on to our delivery team as well.
Enjoy your sofa and thank you for choosing us!
Regards,
Jeniffer G.
Again this company has let me down.
Again this company has let me down.
They promised delivery of replacement cushions ordered a YEAR AGO, on 24th September this year the latest of many promises. Again this did not happen. I cannot understand why this company gets good reviews. Their service is appalling.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
I’m sorry to hear about your experience and how frustrating this has been for you.
As discussed during your call with our customer service team this morning, we are actively following up with the courier regarding your replacement cushions. As soon as they respond, we will update you with the next steps.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Anne I.
Non existent customer service post payment & delivery of goods
I bought a garden table and six chairs in July. They were delivered at the end of July (nearly two weeks after the expected delivery). Three of the chairs were damaged. I've been in dispute with the company since then. Apparently I ordered an end of line set, which I can accept. Rattan Direct offered to send somebody to fix the damage. That took another few weeks for somebody to come out. The chap took one look at the chairs & told me that he couldn't fix them. He did a real time report to Rattan Direct advising them. I've been pursuing Rattan Direct ever since. I've been told that they only have one spare chair (because it was an end of line) that they could replace which the company have been giving me the run around on since the middle of August. I didn't want to use the table & chairs in case I was asked to return them & offered my money back, but they don't seem to be interested in resolving my problem at all. I've now raised a dispute with my Credit Card provider. As for the 'end of line' items, I've been back on line at Rattan Direct & from what I can see it looks as though they have the same table & chairs for purchase. Extremely unsatisfied with Rattan Direct. I would not recommend buying from them.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Mrs Toner,
Thank you for sharing your concerns and for taking the time to leave this review. We’re truly sorry for the experience you’ve had — it’s clear we’ve fallen short on several occasions, and we deeply regret the hassle and inconvenience this has caused you.
It’s disappointing to learn that we haven’t provided the level of service we aim for, nor have we met your expectations. Please be assured that we are actively reviewing your case and have reached out to you directly via email with further details so that we can resolve this matter for you as quickly as possible.
Your feedback is important to us, and we will be working on the areas highlighted to prevent this happening again.
Regards,
Maureen K.
Ordered a corner rattan set
Ordered a corner rattan set. It arrived in three different colours and sent the wrong table with it. They offered me £200 off if I kept it how it was but it looked ridiculous in different colours so had to send it back. Iv been waiting four weeks for a refund and still not had one. Wasted my time and I’m now having to chase after my money back.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
I am sorry for the mixed colours and the wrong table. You sent the set back and are still waiting for a refund after four weeks. I understand your frustration, this is not the standard we aim for.
The refund is secure and will be returned to your original payment method. We have a temporary delay as we clear the backlog.
Your feedback is appreciated and thank you for your patience all through.
Kind regards,
Anne I.
Dire
Dire, ordered set in early Spring, no delivery despite chasing about 15 times. After 4 months asked for a refund. Nearly 2 months on, no refund! Chased this various times also, fobbed off that we can't speak with manager. Nearly £2k has been with them for months with nothing to show for it and poor customer service... never again.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello Sophie,
We are sorry to hear about your experience. Please see the response we have provided to the related review regarding your order.
We assure you that you will get your money back, only that there have been temporary extensions in the refund processing as we streamline the process.
Your feedback is appreciated and thank you for your patience all through.
Kind regards,
Anne I.
Be super wary of this company not only…
Be super warry of this company not only do they not have the items they constantly lie about its arrival. further more if you cancel the items they do not refund you the money either. I have spoken to trading standards who are looking into this company as it might just be a scam beware.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello Jeffrey,
We are sorry to read about your experience and understand your frustration. This is not the level of service we want to provide.
Your refund remains confirmed and secure only that the process is temporarily extended, but we will process all refunds in due course, yours included.
Thank you for bearing with us as we work to complete this.
Kind regards,
Anne I.
Top quality outdoor furniture at a…
Top quality outdoor furniture at a reasonable price.
Delivery team could have been a bit more helpful/friendly but that's no fault of Ratten Direct.
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi James,
Thank you for your feedback and for highlighting the quality and value of our furniture. We really appreciate it! 🌿
We’re sorry to hear your delivery experience wasn’t as smooth as it should have been. While the delivery service is managed separately, we’ll be sure to pass on your comments so improvements can be made.
We’re delighted you’re happy with your furniture and hope you enjoy it for many years to come.
Regards,
Jeniffer G
Garden Furniture
Over the years I have ordered a lot of garden furniture from Rattan Direct, I understand that at times some of the delivery times might be long, however, the quality of the furniture is amazing and the customer service is second to none, the phone is always answered promptly and issues dealt with timely, I will definitely use them again in the future.
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Julie,
Thank you so much for your kind words and for being a loyal customer over the years. 🌿
We’re delighted to hear that you’re enjoying the quality of our furniture and that our customer service team has been able to support you promptly whenever needed.
We truly value your trust and look forward to helping you create more beautiful garden spaces in the future!
Regards,
Jeniffer G
Very Flexible
I have used Rattan Direct a number of times and I love their flexible approach.
I have a place in Portugal and I have asked Rattan Direct to deliver to Algarve removals ahead of onward delivery to Portugal. Nothing is too much trouble and I would recommend them to anyone.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi KH,
Thank you for your kind words and for being a loyal customer! 🌟
We’re so pleased to hear that our flexible approach has made things easier for you, especially with arranging delivery to Algarve removals for your place in Portugal. It’s wonderful to know that nothing has felt like too much trouble. That’s exactly the service we aim to provide.
Your recommendation means a great deal to us, and we look forward to helping you again in the future.
Regards,
Jeniffer G
Still looks brand new
We’ve had our chaise longe for several years now, through rain and shine and it is still as comfy as ever and still looks in excellent condition. Delivery guys were very pleasant and really helpful. We’d definitely buy from them again (and yes, this is an honest review and no, we don’t work for the company!)
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Micta,
Thank you for such a lovely and honest review! 🌟
We’re delighted to hear that your chaise longue has stayed comfortable and in excellent condition over the years, come rain or shine. It’s also great to know our delivery team made a positive impression.
We truly appreciate your trust and kind words, and we’d be more than happy to welcome you back anytime!
Regards,
Jeniffer G
A firm which provides consistent high-quality service and goods.
The delivery of goods and communication on acquisitions has always been good. The quality of purchases such as an outside umbrella and a patio heater has been reliable. Finally, the customer service team have been responsive, courteous and professional, which has made dealing with Rattan a pleasure.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Janferie,
Thank you for your kind feedback! 🌟
We’re so pleased to hear that your umbrella and patio heater have met your expectations and that our delivery, communication, and customer service have made your experience with us such a positive one.
Your comments mean a lot to the team, and we look forward to helping you with your garden needs again in the future.
Regards,
Jeniffer G
Good Quality pieces
Used this company on the recommendation of a friend. Both she and I have had our furniture for a couple of seasons now and it remains in excellent good order. Mine is outside permanently with the recommended covers in and it’s been brilliant. I found the customer service was also really prompt and helpful so I would have no hesitation in recommending them.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Suzanne,
Thank you so much for sharing your experience! 🌟
We’re delighted to hear that both you and your friend are enjoying your furniture and that it’s remained in excellent condition, even when kept outside with the covers.
It’s also wonderful to know our customer service team could assist you promptly and helpfully.
Your recommendation means a great deal to us, and we look forward to being part of your garden for many more seasons to come.
Regards,
Jeniffer G
Lovely garden furniture that’s great…
Lovely garden furniture that’s great value.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Trudi,
Thank you for your kind words! 🌟
We’re so pleased to hear you find our furniture both lovely and great value.
We hope you enjoy it for many seasons to come!
Regards,
Jeniffer G
I wouldn’t buy my garden furniture from…
I wouldn’t buy my garden furniture from anywhere else. After over 10 years everything still looks like new. I have the sun loungers, 8 seater table and chairs, storage units, table and free standing heaters, coffee set and now a lovely 2 seater set with the table in the middle. I don’t know if they still do the heaters but they have outlasted my previous ones.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Christina,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that your furniture has stayed looking like new for over 10 years. That’s exactly the lasting quality we aim for. It’s great to know you’ve built such a full collection with us, from loungers to dining sets and even heaters.
You mentioned the heaters. We’re happy to say we do still have them available! You can check them out on our website by searching for product code SET-PATIO-02.
We truly appreciate your loyalty and kind words, and we hope you continue enjoying your garden furniture for many more years to come.
Regards,
Jeniffer G
Compensation
Contacted ratten direct 8/9 weeks ago concerning faulty goods. They agreed to compensate me, after numerous emails, I'm always told they have a backlog of compensation to pay (that's worrying) I'm still waiting and now wandering if im ever going to get the compensation I'm due.
Just read the reply from Rattan Direct as below:-
We are very sorry for the delay in processing your compensation. Please be assured it is in our queue and will be processed without fail. Processing times have been temporarily extended, but we will let you know as soon as your compensation has been completed.
The same email i get every time it must just be a generic excuse they send to everybody.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear David,
We are very sorry for the delay in processing your compensation. Please be assured it is in our queue and will be processed without fail. Processing times have been temporarily extended, but we will let you know as soon as your compensation has been completed.
Thank you for your patience and understanding.
Kind Regards,
Annet.
Never Again
I wish I had read the reviews before ordering as I would never have ordered. Placed a simple order for a 2 seat sofa , 2 armchairs and coffee table with footstools all in Rattan. First delivery 3 armchairs arrived!! 2nd delivery, another customers returned furniture arrived!!! 3rd delivery almost correct apart from missing picnic blanket…..finally arrived a week later.
I spent hours on the phone and in excess of 20 e mails with this company trying to get this resolved. The compensation they promised within 10 days…..like others this took 6 weeks to arrive. I emailed the CEO on more than 14 occasions. Not one reply….not even a courtesy reply. Absolutely shocking service. Never again.
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
We’re sorry for what you’ve experienced. Receiving the wrong items more than once, a missing blanket, long back-and-forth by phone and email, and a delayed goodwill payment is not the experience we aim to provide.
We’re improving our processes (extra pick/pack checks before dispatch, clearer one-visit swap/collection handling, and more capacity for payments) to prevent this happening again.
Our customer service team is always available in case you have any other concerns. Thank you for your patience as we worked to to complete your order.
Kind regards,
Anne I.
The worst company I have ever dealt…
The worst company I have ever dealt with, I placed an order and the funds were taken twice.
Called immediately to request funds back, was told this would take 14 Days!!! This did not happen, was told it was with finance, called every day for a week with promises of call backs and also would be called by the manager. NO call backs as promised
Called again following week to be told no refund had been request, strange because I had an email conformation of refund. Also with the other 4 calls no one said this was not requested but rather it was in the pipeline, more broken promises.
Still no money received to date or Original furniture
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
I’m sorry about the duplicate charge, the missed call-backs, and the conflicting messages you’ve had. That isn’t the experience we want anyone to have.
As discussed on call to customer service today, please be assured the issue is with the finance team and will be handled as soon as possible.
Thank you for your patience all through.
Kind regards,
Anne I.
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