This is the second item I have purchased and whilst furniture looks good customer service is really pants! I have received no covers for this item, despite this being described as being included free.... Mehr ansehen
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Das sagen Bewerter
I had a problem trying to activate my two year warranty on my purchase of a parasol from Rattan as my order number would not register. The warranty card I was sent gave the name of Laura James co. I t... Mehr ansehen
After purchasing garden table and chairs set (cube 8 seater), this lasted a couple of months, welding for parasol metal bracket was poor, along with a very small screw at bottom to hold in place (wi... Mehr ansehen
Miquile was very prompt in replacing the damaged part of the shipment received. The customer service of laura james is excellent.
Unternehmensdetails
Vom Unternehmen geschrieben
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktinformationen
Vereinigtes Königreich
- www.rattandirect.co.uk
3.7
Akzeptabel
6534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 21 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Brilliant service from start to finish
Brilliant service from start to finish! Great quality products too.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Julie,
Thank you for your fantastic review!
We’re so glad you’re happy with both our service and the quality of your furniture.
Thanks again for choosing Rattan Direct!
Regards,
Jeniffer G
Garden furniture
Really pleased with the quality of the garden furniture, great price and the delivery team were excellent, highly recommended
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Mr Cameron,
Thank you for your lovely review!
We’re thrilled to hear you’re pleased with the quality, price, and our delivery team’s service.
We really appreciate the recommendation. Thanks for choosing Rattan Direct!
Regards,
Jeniffer G
We are repeat customers - so something must be right!
We are repeat customers, having ordered two separate sets of patio furniture since 2016, the last one in 2024 - and we still use both sets.
In between, we have bought some additional pieces and accessories. So, I think that we know the firm quite well.
One part of one order was delayed but since that was over a cold-spell of weather it didn't affect our enjoyment and on one another occasion there was one issue with damage caused during transit. Once notified, Rattan Direct replaced the item in as long as it took to courier another one out. I don't hold Rattan Direct responsible for damage in transit.
Overall, we are very happy with the business and their customer service staff.
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Richard,
Thank you so much for your continued support over the years. It truly means a lot to us!
We’re delighted to hear that you’re still enjoying both of your furniture sets and the additional pieces you’ve added along the way.
We really appreciate your understanding regarding the delivery delay and the transit damage, and we’re glad our team was able to resolve things quickly for you.
It’s wonderful to know you’ve had such positive experiences with our customer service.
Thank you for being a loyal Rattan Direct customer!
Regards,
Jeniffer G
Fab table
Fab table. Really good quality. Ordered just before we went on holiday, but spoke to customer service and they held back delivery u til we got home. Excellent customer service
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Pam,
Thank you for your fantastic review!
We’re so pleased to hear you love your table and that our customer service team was able to arrange delivery at a time that suited you.
It’s wonderful to know you’re happy with both the quality and service.
Thanks for choosing Rattan Direct!
Regards,
Jeniffer G
Happy with my two seater garden sofa…
Happy with my two seater garden sofa that I purchased in the summer.
The cushions are still plump and comfortable.
The brown piping around the cream edges is attractive.
The ‘silver’feet that raise the base off the ground is a good feature.
Delivery was on the day scheduled.
Less pleased with the £19 ‘handling fee’,,,
The all weather cover is fabulous.Thick material not the flimsy plastic that you sometimes get.Really waterproof.
Anne.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Anne,
Thank you so much for your lovely and detailed review!
We’re delighted to hear that you’re enjoying your two-seater garden sofa and that the quality, comfort, and design features have met your expectations. It’s also great to know you’re pleased with the all-weather cover. We take pride in offering durable, high-quality accessories.
We appreciate your feedback regarding the handling fee, and we’ll be sure to share your comments with the team.
Thanks again for choosing Rattan Direct, and we hope you continue to enjoy your furniture for many summers to come!
Regards,
Jeniffer G
Smart and long lasting
We bought our garden furniture in 2018. It has been kept outside, uncovered and it is still in use now in 2025.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Susan,
Thank you for sharing your experience!
It’s fantastic to hear that your garden furniture has lasted so well since 2018. That’s exactly the long-lasting quality we aim for.
We really appreciate you taking the time to let us know and for choosing Rattan Direct!
Regards,
Jeniffer G
Really good value and high quality
Really good value and high quality. The garden set looks great and the parasol that came with it is brilliant.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Peter,
Thank you for your lovely review!
We’re so pleased to hear that you’re happy with your garden set and parasol. It’s great to know you’re enjoying both the quality and value.
Thanks again for choosing Rattan Direct!
Regards,
Jeniffer G
Furniture and Delivery.
I ordered a patio dinning set and an "L" shaped sofa set for our decking area , both sets arrived at the same time , it was on time if I remember correctly , believe me there was masses of boxes , one mistake I made I should have taken the delivery guys offer to take the packaging away with them lol , there were two cushions missing from the order but they arrived on the same day by courier , so it wasn't a problem , ordering on line was simple and straightforward , the quality is good , the price was right especially as they threw in a umbrella , base and cover free of charge , happy days , I have happily recommended RD to friends and family as everybody who comes round to ours loves the furniture especially the design of the table and chairs and footstools as they pack away so neatly under the cover which fits like a glove.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Mark,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you’re happy with both your patio dining set and L shaped sofa set. It sounds like they’ve made a fantastic addition to your decking area.
It’s great to know your delivery went smoothly and that our team was able to get the missing cushions to you quickly. We’re also delighted that you’ve recommended us to friends and family. That means a lot to us.
Enjoy your new outdoor space, and thank you again for choosing Rattan Direct!
Regards,
Jeniffer G
Bought a set of furniture and very…
Bought a set of furniture and very please with the overall service. Very happy overall.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Dan,
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your furniture set and the service you received.
Enjoy your new furniture, and thank you for choosing us!
Regards,
Jeniffer G
The quality of the set is very good
The quality of the set is very good, communication about the delivery time was a bit poor, that's the only negative tbh.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Anthony,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the quality of your furniture set!
We’re sorry to hear that communication around delivery could have been better. We appreciate your honesty and will share your comments with our team so we can improve.
Enjoy your new furniture, and thank you for choosing us.
Regards,
Jeniffer G
1 of the most honourable & ethical companies!
It’s 1 of the most honourable & ethical companies I’ve ever dealt with. I had a problem with the chairs & after providing proof to Rattan Direct they replaced them (it was at least a year or more after I bought them) Then 4/5 years later they provided me with a table centre at a reasonable cost for my table
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Frances,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you’ve had such a positive experience with us over the years. Providing quality products and standing by our customers is really important to us, so it’s great to know our team was able to help with your chairs and table centre.
We really appreciate your loyalty and kind words, they mean a lot to everyone here.
Regards,
Jeniffer G
Excellent out door furniture and covers…
Excellent out door furniture and covers delivery men first class order time a little slow due to out of stock
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Michael,
Thank you for your kind review! We’re so pleased to hear that you’re happy with your outdoor furniture, covers, and the service from our delivery team.
We really appreciate your patience with the slight delay, stock levels can occasionally affect delivery times, but we’re glad everything arrived safely in the end.
Enjoy your new furniture, and thank you for choosing Rattan Direct!
Regards,
Jeniffer G
Great experience
The furniture and the weatherproof covers are of a great quality. Communication with the company whilst on order and awaiting delivery was excellent and whilst there was a sort delay in the arrival of the furniture due to matters outside of the company’s control it all arrived in time for summer last year. The covers are easy to use and have fully protected the furniture and cushions.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Marian,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you’re happy with the quality of the furniture and covers, and that everything arrived in time for summer. We also really appreciate your patience and understanding regarding the slight delay. It’s wonderful to know the covers have been doing their job well!
Enjoy your outdoor space, and please don’t hesitate to reach out if we can assist you in the future.
Regards,
Jeniffer G
Avoid, no delivery, had to reclaim money back via the bank
Ordered a garden set. Set delivery date 1st September. No-show. Cancelled order (after seeing poor reviews of delayed delivery and refunds). Requested refund that day. Supposedly meant to have a refund after 10 working days. Lots of emails stating delays in refund process etc etc. Over a month later gave up and contacted the bank. Got a refund through them.
Please avoid and if you are waiting on a refund contact your bank or they will just delay and fob you off with chatgpt replys "understaning your frustration". Untrustworthy.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
We apologize for the experience you had with your garden set order and refund.
We are sorry we failed to deliver your set on September 1st as promised and understand your decision to cancel and eventually contact your bank.
Our refund process and customer support communication is being reviewed to ensure our replies are direct and helpful, not generic. We take your comments about trustworthiness seriously and commit to making the necessary changes.
We regret the frustration we caused you.
Sincerely,
Anne I.
We ordered this furniture and it was…
We ordered this furniture and it was delivered when we expected. So Happt with it well packaged. Excellent quality and very surprised by a very good quality umbrella.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Kathryn,
Thank you so much for your kind feedback!
We’re delighted to hear that your furniture arrived on time and that you’re so happy with the quality and packaging. It’s wonderful to know the umbrella exceeded your expectations too!
We truly appreciate your support and hope you enjoy your purchase for years to come.
Regards,
Jeniffer G
Quality fit!
Easy website to view products and then place an order. The delivery was timely and delivery man was spot on, friendly and professional.
My product, a two seater rattan sofa looks just as it did on line and I am really pleased with the quality and the look.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Francie,
Thank you so much for your lovely feedback!
We’re so pleased to hear that you found our website easy to use and that your delivery went smoothly. It’s great to know you’re happy with your new rattan sofa. We agree, it’s a beautiful piece!
Enjoy your furniture, and thank you for choosing us. 🌿
Regards,
Jeniffer G
Excellent quality
Easy to use web site. Great variety of garden furniture. All delivered within 5 days. Securely packed. Only the table needed to be put together. I only have the use of 1 hand & it was a simple task for me. Furniture came complete with weather proof covers. Mine is now covered for the winter period. Excellent quality.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Richard,
Thank you so much for your lovely review!
We're really happy to hear that your furniture arrived quickly and was easy to put together, especially that you managed it so easily with one hand, that’s fantastic. It’s great to know you’re already making the most of the weatherproof covers for winter.
We hope you enjoy your garden set for many years to come! 🌼
Regards,
Jeniffer G
Very happy with our recliner rattan…
Very happy with our recliner rattan chairs and table.
makes garden look special.
Packed away for the winter easily into our shed although each does have their own individual cover.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Jan,
Thank you for your lovely review! 🌟
We’re so pleased to hear that your recliner chairs and table have made your garden feel special. It’s great to know they’re easy to store away for the winter too.
We hope you enjoy many more relaxing days with them when the sunshine returns! 🌿☀️
Regards,
Jeniffer G
DO NOT USE
Ordered furniture from them on 17th June 2025 and furniture never turned up on the due date, no comms. Got given the run around with excuses of it being between warehouses'. Despite being told it was out for delivery!!!! Finally lost the will to live with them and cancelled the order on 14th August. Promised a full refund in the imaginary 14 days. As others have said never arrived and told more excuses that they are improving their processes. Finally got bored of more excuses and issued a CCJ against them and finally got my refund on 2nd October 2025. 1 day before the deadline
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
I’m sorry to read about your experience. It’s clear that we let you down on both the delivery and refund process, and I can see how frustrating that must have been.
We’ve had challenges with warehouse moves and refund processing this season, which created delays for some customers. That said, it was our responsibility to keep you informed and resolve matters sooner, and I regret that we didn’t.
We’re making changes to ensure this doesn’t happen again and that refunds and deliveries are managed far more smoothly. I appreciate you sharing your feedback, even though the experience was a difficult one, as it helps us improve.
Kind regards,
Anne I.
Good choice, great value furniture
After plenty of research I chose Rattan Direct for my replacement garden set. I wanted a large 6 seater solid table and chairs which would push under and cover. Rattan Direct offered a great price for just what I was looking for. Communication was good at every step and delivery was prompt. Furniture was good quality and I believe good value for money.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Julia,
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear you found the perfect 6-seater set with us and that the whole experience, from communication to delivery, met your expectations.
It’s great to know you’re happy with the quality and value of your new furniture.
We hope you enjoy many relaxing moments with your new garden set! 🌿🪑
Regards,
Jeniffer G
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