This is the second item I have purchased and whilst furniture looks good customer service is really pants! I have received no covers for this item, despite this being described as being included free.... Mehr ansehen
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Das sagen Bewerter
I had a problem trying to activate my two year warranty on my purchase of a parasol from Rattan as my order number would not register. The warranty card I was sent gave the name of Laura James co. I t... Mehr ansehen
After purchasing garden table and chairs set (cube 8 seater), this lasted a couple of months, welding for parasol metal bracket was poor, along with a very small screw at bottom to hold in place (wi... Mehr ansehen
Miquile was very prompt in replacing the damaged part of the shipment received. The customer service of laura james is excellent.
Unternehmensdetails
Vom Unternehmen geschrieben
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktinformationen
Vereinigtes Königreich
- www.rattandirect.co.uk
3.7
Akzeptabel
6534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 21 % seiner negativen Bewertungen beantwortet
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Prompt delivery and good quality…
Prompt delivery and good quality product. Good value.
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Freddie,
Thank you for your kind review!
We’re delighted to hear you were pleased with the prompt delivery and quality of your purchase.
It’s great to know you found it good value too. We really appreciate your feedback!
Regards,
Jeniffer G
Replacement Cushions
Great company to deal with , sourced replaced ment cushions for my patio set , excellent
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Arron,
Thank you for your great feedback!
We’re so pleased we could help you find the perfect replacement cushions for your patio set.
It’s wonderful to know you had an excellent experience with us .
We really appreciate your support! 🌿
Regards,
Jeniffer G
Quality Table and Chairs
Well pleased with table and chairs .....excellent value....with added goodies....only problem was delay in receiving them ....but when received well worth the wait....will always use Rattan for my new garden items...
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Geoffrey,
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your table and chairs, and that you found them to be excellent value.
We do apologise for the delay in delivery, but we’re glad to know they were worth the wait in the end.
Your continued support means a lot to us and we look forward to helping you with your next garden purchase! 🌿
Regards,
Jeniffer G
Possibly the worst customer service…
Possibly the worst customer service experience I have ever had. I order three items at the start of July 2025 for my static caravan. As I am not always at this address delivery timescale was important. It stated all items were in stock and would be delivered in 3 weeks. After3 weeks and no information I contacted them to be told they were moving warehouses and couldn’t deliver my order as planned. I waited another month before I received the first part of my order ( after chasing it) . I paid for platinum service to have the furniture assembled and the packaging taken away. When the courier ( and I use that word loosely, it was a man and a van) arrived they told me they don’t do this! I was then responsible for unpacking an huge corner patio set and removing two car loads of boxes. After another month I contacted them ( they never ever contacted me) to ask where the rest of my order was, at this point it was the September and the summer was over. They told me they could deliver part of the outstanding order but the rest was out of stock and wouldn’t in stock until the Spring! I arranged delivery and I asked that they cancel the out of stock item and refund me. Again I received delivery from the man in the van who once again told me that they don’t do the platinum service, this time I insisted they phone to check, and after much glaring at me, they begrudgingly agreed that yes they would do it, as I had paid for it! It is now 5weeks since I requested my refund but they have told me the invoicing system is down… for 5 weeks?? I have not received any communication from them and had to contact my bank to receive a refund through my credit card provider. How this company get any reviews with more than one star I have no idea. Whilst the quality of the furniture is in fact very good, I am horrified at the completely unprofessional disrespectful and dishonest way I have been treated My advice is AVOID AVOID AVOID.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
Thank you for taking the time to share your experience. I’m truly sorry to hear about your experience, and I fully understand how upsetting and disappointing this has been, especially when delivery timing was important to you and several stages of the process fell short of expectations.
From what you’ve described, multiple service failures occurred, ranging from delays during our warehouse transition, to unclear communication around delivery timescales, to inconsistencies with the platinum assembly service, and finally the extended wait for your refund. This is far from the level of service we aim to provide.
I can see how frustrating it must have been to repeatedly chase updates, deal with unexpected issues with the delivery service, and then have to seek a refund through your bank when it should have been handled promptly by us. Your feedback highlights areas where our communication, logistics coordination, and refund processes need improvement.
While I’m glad to hear you were satisfied with the quality of the furniture, I understand that the overall experience has overshadowed this, and I’m sorry we did not deliver a service that matched the product.
Your feedback has been shared internally with our logistics, customer service, and refunds teams so we can learn from this and act on the gaps you’ve experienced first-hand. We appreciate you bringing this to our attention.
Thank you again for your honesty and for giving us insight into where things went wrong.
Kind regards,
Anne I.
Very poor customer service …
Rattan Direct were great a few years ago but I have been exasperated by my latest purchase. Ordered at the end of April, my purchase was due in June and did not show as out of stock when I ordered. I chased and chased qnd chased. At no point did they proactively contact me. They no longer have a phone number to contact so it was all email which took a couple of days each time. My purchase eventually arrived end October. So frustrated and annoyed by this company.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the experience you had with your recent order. We understand how frustrating it must have felt to wait far longer than expected, especially without proactive updates, and we apologise for the inconvenience this caused.
We’d also like to clarify that our phone lines are still active and available to customers. You can reach our customer service team on 0800 088 3333 and our sales team on 0800 433 4288. In addition to this, we are available via live chat on our website as well as through email support, so you can get in touch in whichever way works best for you.
We appreciate your previous positive experience with us and are sorry this order did not reflect the same level of service. Your feedback has been passed on internally so we can improve how we communicate, especially around stock delays and follow-ups.
Kind regards,
Anne I.
We have had great pleasure from our…
We have had great pleasure from our Table and Chairs both very well made .Look much more expensive than we paid .Very pleased .
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Patricia,
Thank you so much for your kind words!
We’re delighted to hear that you’re pleased with your table and chairs and that they’ve exceeded your expectations. It’s wonderful to know you’re enjoying both the quality and value.
We truly appreciate your support!
Regards,
Jeniffer G
Great sunloungers .
Great sunloungers .. we have tried many types over the years and these are by far the best. Comfortable, durable, attractive. Delivery was clearly communicated and on time. First class service. Would recommend.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Helen,
Thank you for your wonderful review!
We’re delighted to hear that our sunloungers have become your favourites after trying so many others. It’s great to know you’ve found them comfortable, durable, and attractive.
We’re also pleased our delivery and service met your expectations.
Your recommendation means a lot to us, thank you!
Regards,
Jeniffer G
Great outdoor entertaining furniture.
The quality of our large outdoor table and chairs is fabulous and we have had them a few years now. We love them. Small issue with one chair got sorted quickly.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Catherine,
Thank you so much for your lovely feedback!
We're thrilled to hear that you're still enjoying your outdoor table and chairs after a few years. It’s great to know that the quality has stood the test of time and that our team could quickly resolve the small issue with your chair.
We really appreciate your support!
Regards,
Jeniffer G
Order placed 11/08
Order placed 11/08. Did not arrive on due date. Rattan stated it was damaged. Offered a new delivery date of Feb 2026. Refund requested and accepted. 15/10/25. Numerous phone calls and e mails. All with standard reply. Small claims court actionstarted
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
We’re sorry for the experience you’ve had and understand how frustrating this has been. Your feedback is important and we’ve shared it with our team to review what went wrong and ensure this is handled correctly.
We appreciate you taking the time to let us know and regret that your experience hasn’t reflected the standards we aim to uphold.
Kind regards,
Anne I.
Excellent
Excellent, so good I bought an additional set for my daughter. Great quality, excellent delivery. thinking about purchasing another set for my other daughter.
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Martin,
Thank you so much for your wonderful feedback!
We're delighted to hear that you were so pleased with your first purchase that you ordered another set for your daughter. That’s the best compliment we could receive.
We truly appreciate your continued trust in us and hope your family enjoys their new sets for years to come!
Regards,
Jeniffer G
Fabulous.service and advice
Fabulous.service and advice. The garden sofas and glass top coffee table are better quality than some items I have seen at twice the price.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Findlay,
Thank you so much for your lovely review!
We're thrilled to hear you’re so pleased with your garden sofas and coffee table, and that our service and advice met your expectations. It’s great to know you’ve found real value and quality in your purchase.
We hope you enjoy relaxing in your new outdoor space!
Regards,
Jeniffer G
No order and No refund as yet
I have had a diabolical service from Rattan Direct, I ordered replacement cushion pads on 20/05/25 with a delivery date of 01/08/25. These had still not arrived in September.
I emailed the company, something had happened they were really sorry and would send them out asap. I asked for a refund as I no longer need them in September going into winter.
They said sorry again and said they would issue a refund (17/09/25) within 14 business days. 15/10/25 and no refund as appeared. After chasing this up they have said "we’re currently unable to provide a confirmed completion date, I meant that while your refund remains confirmed and securely logged in our system, the exact timing of when it will be finalised by our finance team has not yet been confirmed back to us".
NOVEMBER 11th - STILL NO REFUND
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Natalie,
We’re very sorry for the experience you’ve had and the delay in receiving your refund. This isn’t the level of service we aim to deliver, and we completely understand your frustration.
Please rest assured that your refund has been authorised and will be processed without fail. We’ll inform you as soon as it has been completed.
Our sincere apologies again for the inconvenience caused, and thank you for your continued patience.
Regards,
Annet.
No refund received
Ordered a garden sofa in Mid-August, it wasn't suitable so arranged a return and a refund was promised with 14 days. However we are still waiting in mid-October, have chased via email and phone, but I have no confidence that it will be forthcoming so have reported it to the bank and awaiting a chargeback decision. Be wary!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Catherine,
We’re very sorry to hear about your experience and the delay in receiving your refund. This is certainly not the standard we strive to maintain, and we completely understand your frustration.
Please be assured that your refund will be processed without fail. We sincerely apologise for the delay and any inconvenience this has caused.
We will let you know as soon as it has been processed.
Regards,
Annet.
Very Unhappy
We bought the furniture but it wasn’t what we wanted. We returned the goods and are still waiting for a refund which is now over 50 days since returning the goods absolutely disgusting will never buy from this company again🤬🤬🤬
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Dear Neil,
We’re very sorry to hear about your experience and the delay with your refund. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration.
Please be assured that your refund is still active and will be processed. We sincerely apologise for how long this has taken and for any inconvenience caused.
We will let you know as soon as it has been processed.
Regards,
Annet.
A great company to deal with - friendly and helpful and exceptional quality products.
We have been buying outdoor furniture from Rattan Direct for years. We have bought for our own outdoor spaces, for friends as gifts, and as a special "thank you" to the carers in my parent's care home - giving them a private outdoor seating area for their breaks. The quality has always been superb and the delivery times excellent. On one occasion one chair was damaged on receipt and it was replaced without question and quickly. A great company to deal with - friendly and helpful and, as I say, exceptional quality products. Thank you!
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Bill,
Thank you so much for your wonderful review and for being such a loyal customer over the years! 🌿
We're delighted to hear that you’ve enjoyed our furniture both at home and as thoughtful gifts for others. What a lovely gesture for the carers at your parents’ care home.
It’s great to know our team could assist promptly when an issue arose, and that you continue to be pleased with the quality and service. Your kind words mean a lot to us.
We truly appreciate your continued support!
Regards,
Jeniffer G
Non refund of cancelled order
I wanted to order a storage box but it was not available in the colour I wanted. I got a call from Rattan offering me an alternative which was "in stock." I ordered it and sent the asking price of £420.00. When the item wasn't delivered I enqured as to why and was told the it was on back order and would not be available until next year. I cancelled the order and was promised a refund. The refund was not paid within the 14 working days and has not been forthcoming since, in spite of Rattan acknowledging it is due and promising to pay it as soon as possible. The most likely reason is that they haven't got any money and this should be a warning to anyone considering ordering from Rattan Direct.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
We’re truly sorry to hear about your experience and understand how upsetting this has been. Delays like this are never the standard we aim for, and we sincerely apologise for the frustration it’s caused.
Please be assured that your refund has been prioritised and is being processed as soon as possible. We value your patience and appreciate you bringing this to our attention, as it helps us improve the service we provide to all our customers.
Kind regards,
Anne I.
Top quality furniture
Really good furniture, well made and even came with covers so really good value quality furniture & also came ready made which is always a bonus.
The only reason I have give 4 & not 5 stars is because I had to chase delivery and was delayed from when we thought we would receive but overall would recommend!
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Paul,
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that you're happy with the quality and value of your furniture, and that the ready-made delivery was a bonus.
We’re sorry, however, for the delay and the need to chase up delivery; that’s not the smooth experience we aim for.
We appreciate your understanding and feedback, and we’re glad to know you’d still recommend us.
Enjoy your new furniture!
Regards,
Jeniffer G
Outdoor furniture
Wouldn't go anywhere else .treat first glass and brilliant furniture with loads of different options
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Noreen,
Thank you so much for your kind words!
We’re delighted to hear you enjoyed our service and furniture range.
We really appreciate your support and look forward to welcoming you again soon!
Regards,
Jeniffer G
Decent quality and durable
The outdoor sofas we bought were delivered on time and have done us well for a couple of years now. Both the furniture and the cushions have proved to be durable and weather resistant, helped by using the protective covers over the winter. Competitively priced as well.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi SG,
Thank you so much for your wonderful review!
We’re delighted to hear that your outdoor sofas have stood the test of time and that both the furniture and cushions have remained durable and weather-resistant. It’s great to know the protective covers helped keep everything in top condition.
We also appreciate your kind words about our pricing.
Enjoy your furniture for many more seasons to come!
Regards,
Jeniffer G
Great garden furniture
I have had my rattan set for about 8 years. The colour of the set has not faded & no breakages observed. I highly recommend Rattan.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Given,
Thank you so much for your wonderful review!
We’re delighted to hear that your rattan set has stood the test of time and still looks as good as new after 8 years. That’s exactly the lasting quality we aim to deliver.
We really appreciate your recommendation and continued support.
Regards,
Jeniffer G
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