This is the second item I have purchased and whilst furniture looks good customer service is really pants! I have received no covers for this item, despite this being described as being included free.... Mehr ansehen
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Das sagen Bewerter
I had a problem trying to activate my two year warranty on my purchase of a parasol from Rattan as my order number would not register. The warranty card I was sent gave the name of Laura James co. I t... Mehr ansehen
After purchasing garden table and chairs set (cube 8 seater), this lasted a couple of months, welding for parasol metal bracket was poor, along with a very small screw at bottom to hold in place (wi... Mehr ansehen
Miquile was very prompt in replacing the damaged part of the shipment received. The customer service of laura james is excellent.
Unternehmensdetails
Vom Unternehmen geschrieben
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktinformationen
Vereinigtes Königreich
- www.rattandirect.co.uk
3.7
Akzeptabel
6534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 21 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
We ordered an outside set of rattan…
We ordered an outside set of rattan table and chairs when we first moved into our house 12 years ago and was very pleased with the quality of the product and service we received. The set is still going strong today. About three years later we added an outdoor seating area to the set and that is still going strong. I would definitely recommend this company and if we required any further outdoor furniture Rattan Direct would be the first company I would turn to, not only for the quality but because they go that extra mile when dealing with their customers. We wish them well in the future as they are a family run business, which we should encourage. I much prefer to deal with this type of company than a nationwide conglomerate where customer service can sometimes be at the bottom of their list of priorities.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Gail,
Thank you so much for your wonderful review and for being such a loyal customer over the years!
We’re delighted to hear your furniture is still going strong after all this time. It’s amazing to know you’ve continued to add to your collection and that our service has left such a lasting impression.
We’re incredibly proud to be a family-run business and truly grateful for your continued trust and support.
Regards,
Jeniffer G
Looks like new after being outside for months
The furniture arrived in good time. It still looks good after months in the open. It’s comfortable and serviceable. Couldn’t ask for more
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Mr. Ed Murphy,
Thank you so much for your lovely review!
We’re delighted to hear your furniture still looks as good as new after months outdoors.
It’s great to know you’re pleased with both the quality and comfort. That’s exactly what we aim for!
Regards,
Jeniffer G
Replacement cover for ascot sofa.
Our order was easy to place and the replacement cover arrived within the short time specified. A good result all round
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Cathy,
Thank you for your lovely feedback!
We’re so pleased to hear your order was easy to place and that your replacement cover arrived quickly.
It’s great to know everything went smoothly!
Regards,
Jeniffer G
Have requested a refund 4 weeks ago…
Have requested a refund 4 weeks ago ,still not received refund or a date when they might process my refund ,4 e mails later still no further ???
Very disappointed in service or lack of it
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hello,
We’re sorry for the experience you’ve had and understand how frustrating it must feel waiting for your refund after reaching out several times. Your concern is valid.
The refund has been logged and is now awaiting clearance from our finance team. Once it’s processed, we’ll notify you.
We truly appreciate your patience and feedback, and we’re sorry again for the inconvenience this has caused.
Kind regards,
Anne I.
Table and chairs good as new
We’ve had our table and chairs for a few years now and they are still as good as new. For the last 12 months the glass topped table has been outside without a cover, putting up with the winter and storms (cover ripped and we didn’t get round to replacing it) the rattan has kept its colour as if it was new. We have recommended the company to others and would use again.
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Sharon,
Thank you so much for your wonderful review!
We’re thrilled to hear your table and chairs are still looking as good as new after all this time. It’s great to know the quality has stood up so well to the weather.
We really appreciate your recommendations and continued support!
Regards,
Jeniffer G
Good experience with Rattan Direct and…
Good experience with Rattan Direct and would buy from them again.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Kevin,
We really appreciate your feedback!
It’s great to hear you had a positive experience and would shop with us again.
Thank you for your support!
Regards,
Jeniffer G
2nd purchase from Rattan Direct 1st was…
2nd purchase from Rattan Direct 1st was during covid and furniture still very good almost as good as when I bought it, just made a 2nd purchase there was a delay with delivery which was a little frustrating but communication was pretty good. Wasted a day waiting in for delivery on day it was due to be delivered when I placed order would suggest when taking an order be more accurate with delivery time hasn't put me off ordering again as furniture is good quality reasonably priced
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi MW,
Thank you so much for being a returning customer and for your honest feedback!
We’re delighted to hear your first set is still in great condition and that you value our furniture’s quality and price. We’re sorry to hear about the delivery delay and appreciate your patience and understanding.
Your feedback helps us improve, and we’re grateful for your continued trust in Rattan Direct.
Regards,
Jeniffer G
Fantastic quality and value sofa.
Fantastic quality and value sofa.
Prompt and really friendly delivery.
Cheers Chris B.
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Chris,
We’re so pleased you’re happy with your sofa and found the delivery prompt and friendly.
Enjoy your set, and thanks again for choosing us!
Regards,
Jeniffer G
Good Products!
Website very straight forward, as is ordering. Good quality product, very happy with our dining set, good value for money.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi GS,
We really appreciate your feedback!
It’s great to hear that you found the ordering process simple and that your dining set met your expectations for quality and value.
Thank you for choosing us!
Regards,
Jeniffer G
Rattan Direct…
Rattan Direct have always been professional, prompt and courteous.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Julie,
Thank you for your kind words!
We’re delighted to hear you’ve consistently had a positive experience with our team.
Your support means a lot to us!
Regards,
Jeniffer G
Lovely quality furniture
Lovely quality furniture. We have had the furniture for about 18 months now & it is as good as the day we bought it. We store the cushion pads inside after use and they have not faded or flattened
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Eileen,
Thank you so much for your lovely review!
We’re delighted to hear your furniture is still looking as good as new after 18 months. It’s great to know you’re happy with the quality and care of the cushions too.
We really appreciate your feedback!
Regards,
Jeniffer G
Highly recommend
I’ve had my garden furniture for just over 3 years now and it is so smart and robust still, I had to leave a review!
Customer service was excellent from start to finish. Great communication and updates throughout.
The delivery and careful assembly really topped it off - the set was unwrapped and assembled on site (including a clean and polish of the glass table top) so can’t be faulted.
I will be using them again and really rate the quality of the set.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Helen,
Thank you so much for your thoughtful review!
We’re delighted to hear your garden furniture is still looking great after three years. It’s fantastic to know you were happy with our customer service, delivery, and assembly team.
We truly appreciate your support and look forward to helping you again in the future!
Regards,
Jeniffer G
Table and Chair set
Table and Chair set
Good value and durable
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Colin,
We appreciate your positive feedback!
It’s great to know that our table and chair set met your expectations for value and durability.
Thank you for choosing us.
Regards,
Jeniffer G
Fantastic company, great products
Bought a parasol for my outside table (previous one snapped in a bad storm). Fantastic quality, still going strong now! Quick and easy delivery too.
22. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Jamie,
Thank you for your great review!
We’re so pleased to hear you’re happy with your parasol and that it’s standing up so well over time. It’s wonderful to know you found the delivery quick and easy too.
We really appreciate your feedback.
Regards,
Jeniffer G
Excellent quality furniture
Excellent quality furniture. Well worth waiting for. They also have great offers throughout the year. Rattan Direct was recommended to me and they’ve ticked every box.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Sue,
Thank you for your fantastic review!
We’re delighted to hear you’re so pleased with the quality of your furniture and that it was well worth the wait. It’s wonderful to know we’ve lived up to the recommendation and ticked every box for you.
We really appreciate your kind words.
Regards,
Jeniffer G
LOVE my rattan
LOVE my rattan! Well made, sturdy and can withstand the weather!
We had an issue with the table on our set but this was replaced quickly and without any fuss.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Laura,
Thank you for your lovely feedback!
We’re so happy to hear you’re loving your rattan furniture and that it’s holding up well in all weather. It’s great to know our team was able to resolve the issue with your table quickly and smoothly.
We really appreciate your kind words and continued support.
Regards,
Jeniffer G
Noticeably better than the cheaper rivals
I bought a couple of loungers five years ago and they still look brand new! The quality is excellent and noticeably better than the cheaper rivals I was tempted to buy. The covers, which were included in the price, are also excellent and completely waterproof which means we can safely leave the (very deep!) cushions on the sun beds throughout the year. Very happy to recommend Rattan Direct!
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Nick,
Thank you so much for your wonderful review!
We’re thrilled to hear that your loungers are still looking brand new after five years and that you’ve been impressed with their quality and durability. It’s great to know the covers have served you well too.
We truly appreciate your kind recommendation and your continued support. Thank you for choosing Rattan Direct!
Regards,
Jeniffer G
Great quality furniture
Great quality furniture. Good range to choose from. Stylish and comfortable designs. Quick delivery. Thoroughly recommend
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Elaine,
Thank you for your fantastic review!
We’re delighted to hear you’re happy with the quality, style, and comfort of your furniture, as well as our quick delivery.
Your recommendation means a lot to us. Thank you for choosing Rattan Direct!
Regards,
Jeniffer G
We have enjoyed our garden sofa for…
We have enjoyed our garden sofa for several years now. The product is well made and shows no signs of deterioration.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Peter,
Thank you for your lovely feedback!
We’re so pleased to hear that your garden sofa has remained in great condition over the years.
It’s wonderful to know you’re still enjoying it!
Regards,
Jeniffer G
It’s just over five years since I…
It’s just over five years since I bought my garden furniture set and it still looks as good as when new. It’s left outside all year but covered and has lasted really well.
Pleased with purchase and would certainly use again
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rattan Direct
Hi Paul,
Thank you so much for sharing your experience!
We’re delighted to hear that your garden furniture set has stood the test of time and still looks as good as new after five years.
It’s wonderful to know you’re still enjoying your purchase. We really appreciate your continued support!
Regards,
Jeniffer G
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