Moving house for the first time in 40 years I was dreading organising the utilities. I rang So Energy having happily used them for many years. Unfortunately while trying to look at it myself on line I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Took well over a month to move to an EV tariff but all issues were addressed after I made a customer complaint. During the issue I made quite a few calls to customer services and most were super helpf... Mehr ansehen
Unternehmen hat geantwortet
So Energy installed my solar a few months ago and i'm Sooo happy with the system. The So team were extremely helpful and supportive in designing my array, and the final install was very smooth. With e... Mehr ansehen
Unternehmen hat geantwortet
I had issues with So Energy concerning taking meter readings. The company took out a complaint on my behalf, which was dealt with by Debbie. In her hands the issue was dealt with efficiently and effe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Stromversorgungsunternehmen
- Energieversorger
- Kraftstofflieferant
- Gasversorgungsunternehmen
- Ökostromanbieter
- Solarenergieunternehmen
Kontaktinformationen
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, Vereinigtes Königreich
- 0330 111 5050
- help@so.energy
- so.energy
4.4
Hervorragend
28’371 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer adviser very helpful.
20. März 2026
Antwort von So Energy
Mrs. L. Cashman,
We appreciate your feedback and are happy to hear that our advisor was helpful. We're always here to assist you!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind Regards,
Jag.
So Energy Team.
So Energy installed my solar…
So Energy installed my solar a few months ago and i'm Sooo happy with the system. The So team were extremely helpful and supportive in designing my array, and the final install was very smooth. With energy prices looking to head up, i'm very glad that I was able to install solar now (helped by the 0% 3year loan that So Energy also provided me with).
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Mark,
We're happy to hear that you're satisfied with your solar system and the installation process. It's great to know our team helped design your array, and we appreciate you choosing us for your energy needs, especially with the loan option. Thanks for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Antwort von So Energy
Hello Mrs. M. Timlin,
Thank you for your review! We appreciate this, and I'm glad that you are happy with us keeping you informed!
We appreciate your five-star review! We're happy you were satisfied with our communication, service, and pricing. Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Antwort von So Energy
Hello John,
We appreciate your five-star review! We're happy you were satisfied with our communication, service, and pricing. Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Very Nice Lady and got my query sorted
19. März 2026
Antwort von So Energy
Hello Claire,
We appreciate your review and are so glad the representative resolved your query! We aim to provide excellent support.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
great customer service
great customer service
very competitive rates regular emails with tips and advice
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Maureen,
We're happy to hear that you had a great customer service experience! We appreciate your positive feedback regarding our competitive rates and helpful advice. Thank you!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind Regards,
Jag.
So Energy Team.
This company is always easy to…
This company is always easy to contact.The staff are helpful and polite.
19. März 2026
Antwort von So Energy
Hello Stephanie,
We appreciate your positive feedback and 5-star rating! We're happy to hear that our company is easy to contact and that our staff are helpful and polite.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Efficient refund
I phoned customer service to request a refund as I had accumulated a large credit balance while my house was unoccupied while I was having some renovations done, the agent I spoke to Bradley was friendly and professional, he arranged a full refund in a very efficient manner, without any drama.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Eth,
We're happy to hear that the refund process was handled efficiently and without complications. We appreciate you acknowledging the helpful and professional service you received. Thank you for your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind Regards,
Jag.
So Energy Team.
Customer Support
I used the online chat tool and both Nicholas and Igor were very helpful and they assisted me in comparing tariff options.
19. März 2026
Antwort von So Energy
Hello Mark,
We're happy to hear that the online chat and our team members helped assist you with comparing tariff options. We appreciate your positive feedback and thank you for sharing.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind Regards,
Jag.
So Energy Team.
Helpful on the phone
Helpful on the phone, received calls where connection was very poor - not sure if it's my end or yours. Messages were unintelligible
18. März 2026
Antwort von So Energy
Hello Ronan,
Thank you for leaving us a review. We appreciate you bringing the call quality issues to our attention. We apologise if the messages were unclear. We will use your feedback towards process improvement.
I have sent you an email with the details of your query. Please respond to it so that we can move toward a suitable resolution.
Kind regards
Duncan
So Energy team
Underhand tatics on meters by So-energy
They have tried to persuade us to get a smart meter for years. They are now trying to bully us or con us into having a new meter. They say this is to meet net-zero targets. I have told them I have no wish to meet net-zero targets. The meters are crap, my brother got one no bill for six months, likewise my neighbour. The real reason for this con is to control your account and control your supply. I have just contacted Cctopus for a quote I'm off
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hi Edward,
We're really sorry if you felt pressured into having a smart meter. This wasn't our intention at all and although we think smart meters are great we won't force you to have one.
I'll be sending you an email with more details shortly, please get back to me as soon as is convenient.
Kind Regards,
Laurence
So Energy Team
Ismail connect with me today
Ismail connect with me today, I had a overpayment taken by direct debit. Ismail listen to my query and very quickly sorted my overpayment out and has organised refunded to my bank account in a few days. Very efficient 10/10
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hi Carol,
We're happy to hear that your overpayment issue was resolved quickly and efficiently. We appreciate you taking the time to share your positive experience. Thank you for your feedback, we'll pass your kind words onto Ismail and his manager.
Kind Regards,
Laurence
So Energy Team
Antwort von So Energy
HI Jean,
We appreciate your positive feedback and are so glad the person on the phone was helpful! Our team works hard, and we value your feedback greatly. We'll pass your kind words onto the agent and their manager.
Kind Regards,
Laurence
So Energy Team
Amazing service
We have been with so energy for a fair few years now and they have been nothing but supportive . They never judge they listen and are always willing to help us everyone we have spoken too are polite and caring we can’t fault them at all .
12. März 2026
Antwort von So Energy
Hi Vicky,
We appreciate your 5-star review! We're happy to hear that you've had a supportive experience with us over the years. It's great to know our team has been polite, caring, and willing to help.
Kind Regards,
Laurence
So Energy Team
Be helpful and friendly staff with…
Be helpful and friendly staff with patience to hear what you say
19. März 2026
Antwort von So Energy
Hello,
We appreciate your 5-star review! We're happy to hear that our staff was helpful and friendly and listened to you with patience. Thank you for your feedback.
Kind Regards,
Laurence
So Energy Team
Rarely need to get in touch
Rarely need to get in touch, it's so easy to follow! The odd time I've had to, any problems I've had are sorted promptly! Usually, it's my own mistakes!
12. März 2026
Antwort von So Energy
Hi Susan,
We're happy to hear that our platform is easy to use! We appreciate your feedback regarding the prompt resolution of any issues you've encountered. Thank you for taking the time to share your positive experience.
Kind Regards,
Laurence
So Energy Team
Resolution of a complaint
I had issues with So Energy concerning taking meter readings. The company took out a complaint on my behalf, which was dealt with by Debbie. In her hands the issue was dealt with efficiently and effectively. Throughout Debbie remained in close contact, answering my Emails quickly and keeping me up to date on progress. Thank you so much Debbie
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hi Lesley,
We're happy to hear that the meter reading issues were resolved efficiently. We appreciate that the complaint was handled effectively, with close communication and prompt email responses. Thank you for sharing your positive experience.
Kind Regards,
Laurence
So Energy Team
As far as I am aware the person who…
As far as I am aware the person who fitted my smart meter did a good informative job
11. März 2026
Antwort von So Energy
Hi Sylvia,
We're happy to hear that the smart meter installation went well, we have top class engineers that can get you upgraded quickly and easily. We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Laurence
So Energy Team
Very fast and easy
18. März 2026
Antwort von So Energy
Hi Nathaliya,
We're glad you found our service to be such high quality. Thanks for your feedback.
Kind Regards,
Laurence
So Energy Team
Reply was excellent
Reply was excellent. The question was answered clearly and concisely with recommended action saving me time and effort. SO Energy customer service is superb.
18. März 2026
Antwort von So Energy
Hi Paul,
We appreciate your positive feedback! We're happy to hear the reply was excellent, answering your question clearly and saving you time. We value your feedback regarding our customer service.
Kind Regards,
Laurence
So Energy Team
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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