Moving house for the first time in 40 years I was dreading organising the utilities. I rang So Energy having happily used them for many years. Unfortunately while trying to look at it myself on line I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Took well over a month to move to an EV tariff but all issues were addressed after I made a customer complaint. During the issue I made quite a few calls to customer services and most were super helpf... Mehr ansehen
Unternehmen hat geantwortet
So Energy installed my solar a few months ago and i'm Sooo happy with the system. The So team were extremely helpful and supportive in designing my array, and the final install was very smooth. With e... Mehr ansehen
Unternehmen hat geantwortet
I had issues with So Energy concerning taking meter readings. The company took out a complaint on my behalf, which was dealt with by Debbie. In her hands the issue was dealt with efficiently and effe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Stromversorgungsunternehmen
- Energieversorger
- Kraftstofflieferant
- Gasversorgungsunternehmen
- Ökostromanbieter
- Solarenergieunternehmen
Kontaktinformationen
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, Vereinigtes Königreich
- 0330 111 5050
- help@so.energy
- so.energy
4.4
Hervorragend
28’371 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very nice and helpful helpful listening to what I had to…
Very helpful listening to what I had to say and left me assuring me that my problem would be looked into and dealt with
24. März 2026
Issue resolved
Answered my e mail quickly and resolved the issue within an hour ,refunded £280 .very happy!
24. März 2026
changed over to night time rates lots…
changed over to night time rates lots of issues .Bradley took over the complaint sorted within hours fantastic customer service
Thanks
23. März 2026
Bewertung ohne vorherige Einladung
An excellent company providing energy…
An excellent company providing energy at reasonable rates, and very helpful if I need to get in touch about anything.
I find their online presence very helpful, particularly how the provide my account details.
24. März 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Easy clear renewal process
Easy to use website with clear options and simple renewal process
18. Januar 2026
Antwort von So Energy
Hello Nick,
We appreciate your high rating! We're happy to hear that our website is easy to use, with clear options and a simple renewal process.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
SO bad
I'm on a direct debit with them for a fixed plan, the prices go up and down monthly and then they drop an almost £300 bill on me. It's neither fixed nor do the monthly payments reflect usage disgraceful company
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Mike,
We appreciate your feedback and are so glad to hear that you spoke with someone helpful. Thank you for the five-star review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Antwort von So Energy
Hello,
We're happy to hear that changing to pay as you go was easy! Thank you for your positive feedback; we appreciate it.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Antwort von So Energy
Hello Pauline,
We appreciate your feedback and are glad that you are satisfied overall. We'll address the delays in providing information to ensure a better experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Quick, easy and cost effective
Switching process was quick and easy and I like the green tariffs and the low cost
27. Februar 2026
Antwort von So Energy
Hello Paul,
We appreciate your positive feedback! We're happy the switching process was quick and easy for you and that you like the green tariffs and low cost. Thanks for being a customer.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Good experience with ongoing service…
Good experience with ongoing service and communications. Changing to a smart meter was difficult and we still get circular emails unnecessarily asking for a meter reading
17. März 2026
Antwort von So Energy
Hello Christopher,
We appreciate your feedback. We're happy to hear about your positive experience with our service and communications. We apologise for any issues you've had with the smart meter transition and the meter reading communications.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Antwort von So Energy
Hello Louise,
Thank you for leaving us a 5* review. We appreciate your positive feedback and are happy you find our website clear with good tariffs and a great response timeline. Thank you for your review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Thanks Clifford for the care and help
Thanks Clifford for the care and help. Clear explanations and helpful attitude.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Jabs,
We appreciate you taking the time to leave us this great review! We're so glad to hear that you received clear explanations and helpful support from Clifford.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Sean in customer support is excellent
I find Sean in customer support very friendly and helpful.
23. März 2026
Antwort von So Energy
Hello David,
We appreciate your positive feedback and 5-star rating! We're happy to hear that Sean was friendly and helpful.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Thank goodness I rang So Energy
Moving house for the first time in 40 years I was dreading organising the utilities. I rang So Energy having happily used them for many years. Unfortunately while trying to look at it myself on line I managed to finish our account with them unintentionally. Jenny was enormously helpful. She reinstated us and moved us over to our new build home. She was very patient and explained everything very clearly. I look forward to more years with So.
23. März 2026
Antwort von So Energy
Hello John,
We appreciate you sharing your experience. We're glad to hear that Jenny was able to assist you with the issue you encountered while managing your account online. It's great to know that the support provided was helpful and clear. We look forward to continuing to serve you in your new home.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Colleague answered my questions…
Colleague answered my questions patiently and prefessionally
23. März 2026
Antwort von So Energy
Hello Tudor,
We appreciate your five-star review! We're happy to learn that a member of our team addressed your questions patiently and professionally. Thank you for your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Bradley
Bradley, from So, was super helpful. He was polite, knowledgeable and patient.
Thank you Bradley.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Martin,
We appreciate your positive feedback! We're happy to hear that you found Bradley helpful, polite, knowledgeable, and patient. We're always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Helpful customer service by Ismail
Helpful customer service by Ismail. Was informative and explained in detail about options for my renewal.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von So Energy
Hello Leigh,
We're happy to hear that the customer service you received was helpful! We appreciate you taking the time to share your positive experience regarding the renewal options.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind Regards,
Jag.
So Energy Team.
So funktioniert Trustpilot
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