Website ordering was easy. Have been impressed with the pre delivery process where I was able to decline the initial delivery time due to another appointment and I received a call to help rearrange th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Olivia’s have a beautiful product range with many options to consider. I found exactly what I was looking for and the order process was easy and efficient. During my search I found other items that c... Mehr ansehen
I contacted your company with a query about a particular lamp. Melodie told me she would contact the supplier to pass on my query. She did as promised and responded by email to let me know the answe... Mehr ansehen
Horrendous from start to finish. They have treated myself and my partner extremely dismissively due to faulty products and lack of accountability across their website. We bought some products (lights)... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- auch in
- Gartenmöbelgeschäft
- Möbelzubehör
- Schlafzimmermöbelgeschäft
- Sofageschäft
- Wohnmöbelgeschäft
Über Olivia's
Vom Unternehmen geschrieben
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowKontaktinformationen
5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , Vereinigtes Königreich
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
4.4
Hervorragend
4123 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They helped me with my purchase
They helped me with my purchase, and were very responsive!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Maria,
Thank you for your lovely feedback 😊
We’re so pleased we could help with your purchase and that you found our team responsive throughout.
We really appreciate your support ✨
Olivia's
Questionable Build Quality
Service was good, had a query that was answered promptly. Furniture arrived within timescale.
However, a cabinet door does not fully close as the design would dictate. Possibly because a door is slightly warped. Only 3 stars because of the questionable build and quality control processes.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Jonathan,
Thank you for your review. We really appreciate your kind comments about our service and that your query was handled promptly, as well as your order arriving within the expected timescale.
We’re very sorry to hear about the issue with the cabinet door not closing properly. This certainly isn’t the level of quality we aim to deliver, and we understand how frustrating this must be. So we can look into this for you and get it resolved as quickly as possible, please could you contact our Customer Service team with your order details and a photo or short video of the issue? We’ll be able to assess this and arrange the most appropriate solution for you.
Thank you again for your feedback - it’s invaluable in helping us improve both our products and quality control processes.
Olivia's
Marble side table
Updating my review, although delivery was longer than I had anticipated, the table was was worth waiting for.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Amanda,
Thank you for updating your review 😊
We really appreciate your patience while waiting for your order, and we’re so pleased to hear the table was worth it in the end ✨
We hope you love it in your home for years to come!
Olivia's
I would prefer clearer information re delivery dates
I would prefer clearer information on delivery dates as it said on website available by end July but when I ordered it said delivery in 4-10 days.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Louise,
We’re sorry to hear about this and completely understand your concerns.
Some of the items we sell are on a pre-order basis. In these cases, the date shown “available by the end of July” refers to when we expect the item back in stock, and the delivery timeframe applies from that point onward.
If you would like an update on your specific order, please contact our customer service team, and they will be happy to assist.
Olivia's
Incredibly overpriced for low quality…
Incredibly overpriced for low quality products. Expensive marketing and website to cover poor quality. Ordered the Lyon drawers and they look cheap and like fake wood with that plastic sheen on top.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Lilly,
We’re really sorry to hear that you’re disappointed with your purchase.
We always aim to provide high-quality pieces that match both the product description and imagery on our website, so it’s disappointing to hear that the finish hasn’t met your expectations.
If you’re unhappy with the item, please reach out to our customer support team with your order details.
We appreciate your feedback, as it helps us continue to improve both our product range and how we present items online.
Olivia's
customer support experience
I contacted customer support about a pre order item. My enquiry was dealt with promptly and efficiently with a pre order form sent and an estimated delivery date. Looking forward to receiving my new bed !!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Lorraine,
Thank you for your lovely review 😊
We’re so pleased to hear your enquiry was handled quickly and efficiently by our Customer Support team. We hope the wait for your new bed flies by and that you absolutely love it when it arrives ✨
Olivia's
A great selection of quality products
A great selection of quality products - and I found what I was looking for at a more competitive price than my local store
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey,
Thank you for your lovely review 🌟
We’re so pleased you found exactly what you were looking for and at a great price too 😊 It’s wonderful to hear you enjoyed our range of quality products.
We really appreciate your support!
Olivia's
Liked what we saw
Liked what we saw, and the price was very competitive.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Jennifer,
Thank you for your lovely feedback 😊
We’re so pleased to hear you found something you loved and that our pricing was competitive too ✨
We really appreciate your support and hope you enjoy your purchase!
Olivia's
No customer service and damaged and poor quality items, seconds?
I’ve left a review but wanted to update it. The company suggested we contact their customer support team (a misnomer?) about our concerns and we sent pictures and a long explanation. That was 12 March. It’s 4 April and we’ve had no response..Yes, it was 6 weeks after delivery but we’d been on a long holiday. The mirror has large scratches right in the middle (how does that happen, particularly given the amount of padding around it for delivery?). Dutch Bone who made the furniture ( which included two sideboards) says on their site about their craftsmanship. The doors on the cupboard are different thicknesses and sizes! I think craftsmanship isn’t the word. I simply wish I’d never taken advantage of the sale Olivia’s offered.
Nearly two weeks ago they asked me YET AGAIN for my order number. It feels like they’re doing it to present as responding whereas nothing is happening. They simply don’t care about quality products or their customers.
11. März 2026
Bewertung ohne vorherige Einladung
Brilliant company
The shopping experience was fantastic, the website has such a vast range of products for every style. The product pages are so user friendly with all the information you need and a selection of photos to enable you to visualize the items and imagine how they would work in your home. Would definitely recommend!
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Fiona,
Thank you for such an amazing review 🌟
We’re delighted to hear you enjoyed the shopping experience and found the website easy to use and inspiring while browsing our collections. It’s great to know the product pages and imagery helped you picture the pieces in your home 😊
We really appreciate the recommendation and hope to see you again soon!
Olivia's
Shopping experience was great
Shopping experience was great, the website is beautifully set out with great images to showcase the products. I very much look forward to receiving my order.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey!
Thank you for your wonderful review 🤍
We’re so pleased to hear you enjoyed shopping with us and loved the layout and imagery on our website. We hope you absolutely love your order when it arrives ✨
Olivia's
Lovely items great website easy to order
Lovely items great website easy to order
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Jaz,
Thank you for the lovely review ✨
We’re so happy to hear you loved the items and found the website easy to use and order from 😊 We really appreciate your support!
Olivia's
Great service and products
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Rhian,
Thank you for your lovely feedback 🌟
We’re so pleased to hear you’re happy with both our service and products. We really appreciate your support 😊
Olivia's
Cushions…
Ordered some cushions which arrived mush sooner than anticipated, beautiful quality too. Thank you,
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Julie,
Thank you for your lovely review 😊
We’re so pleased your cushions arrived sooner than expected and that you’re happy with the quality. We hope they look perfect in your home ✨
Olivia's
Classy website vibes
I was browsing for a matching velvet cushion for my bedroom and Olivia’s kept jumping out at me as a quality website I have never used before. It was just classic. I ended up looking at many more products and will be back again to do so.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey,
Thank you for such a thoughtful review 💫
We’re delighted to hear Olivia’s stood out to you while you were searching for the perfect velvet cushion. It’s lovely to know you enjoyed browsing our collections and found the website to feel classic and high quality 😊
We look forward to welcoming you back again soon!
Olivia's
Absolutely horrible experience and…
Absolutely horrible experience and would never deal with this company again.
My partner and I ordered a Braja Floor Lamp and after waiting for delivery for getting on for four weeks messaged the company to be told it would arrive soon which it did. Long story short the lamp was not suitable so I contacted the company to say I would be returning it at which point they offered me a 10% reduction in the price. I felt then that they didn't want the hassle of the return. However, I said it wasn't a question of the price and that I would be returning it.
I had all the original wrapping and took great care repackaging the lamp as I felt Olivia's would make any excuse that the lamp was damaged in transit. I didn't hear anything for two weeks so contacted them again to which they said they had emailed me (they hadn't) and, guess what?, the lamp had indeed been damaged in transit and that I should claim from the courier. They emailed some photos of the damage as proof but I am very strongly of the opinion that the damage was not caused by the courier which in this case was the Post Office.
Olivia's portray a feeling of sophistication and a high end experience. Sadly this was very much not my experience and I remain bitterly disappointed.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hi Russell,
Thank you for sharing your feedback. We’re sorry your experience didn’t go as smoothly as we’d hoped.
We don’t offer free returns because our pricing is already very competitive and includes free delivery, which keeps our products more affordable for everyone. Please be assured that we would never intentionally damage any order, and we take any transit issues very seriously.
We do outline all delivery times on each product, as some items have longer lead times than others - your Braja Floor Lamp, for example, has a lead time of 3-4 weeks.
We offer a 10% reduction to give customers the option of keeping an item, but if you prefer to return it, you’re always welcome to do so. We also recommend, as mentioned in our return instructions, that the shipment is insured, as unfortunately, we cannot accept returns that are damaged in transit.
We appreciate your feedback and will continue to use it to improve our service.
Olivia's
Antwort von Olivia's
Hey!
Thank you for your review 😊
We’re so pleased to hear you found the ordering process quick and easy online. We really appreciate your support and hope to see you again soon ✨
Olivia's
Stunning website
Stunning website, easy to navigate, beautiful range of furniture and great communication! Will be ordering again
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Sophie,
Thank you for such a lovely review ✨
We’re so happy to hear you enjoyed browsing our website and loved our furniture collection. Great communication is something we really pride ourselves on, so it’s wonderful to hear that too 😊
We can’t wait to welcome you back for your next order!
Olivia's
Excellent website and Customer Services!
Excellent website and Customer Services Team! Highly recommend!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey!
Thank you for the lovely review 😊
We’re so pleased to hear you had a great experience with both our website and Customer Services Team. We really appreciate the recommendation!
Olivia's
Great Customer service
Great Customer service, easy to navigate website; its my number one online shop!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Olivia's
Hey Rachel,
Thank you so much for your amazing review 😊
We’re so pleased to hear you’ve had a great experience with our customer service and website. Being your number one online shop means a lot to us.
Thank you for your support!
Olivia's
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