Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Mehr ansehen
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Das sagen Bewerter
Bought a beautiful floor lamp , love the colour and style. Very well packed both base and shade. Fast and efficient service from start to finish. Will definitely buy from again Thankyou
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Online website is lovely and easy to navigate through the beautiful modern furnishings on House of Isabella. I purchased my choice and got it delivered earlier than expected which is rare these days.... Mehr ansehen
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I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Kontaktinformationen
W1A 6US, Vereinigtes Königreich
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4.0
Gut
1842 Bewertungen
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Das haben sich andere Leute angesehen
Just what I was looking for
Great choice, beautiful products, fast and efficient service
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your purchase and our service. Your kind words really mean a lot to us, and we hope you enjoy your beautiful new pieces!
Absolutely beautiful
Absolutely beautiful, my faux olive tree is so true to life, amazing quality, value for money 💰
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! 💚 We're absolutely delighted to hear that you love your faux olive tree and that it looks so true to life. It means a lot to us that you're happy with the quality and feel it's great value for money. Thank you for taking the time to share your feedback – we truly appreciate your support!
Awful awful retailer
Awful awful retailer. Horrendous experience of multiple items with faults and a very slow and rude customer service follow up to receive a refund. Do not buy from here!
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and the inconvenience caused by the damage to several of your items during transit.
Unfortunately, both the Bodhi sculpture and its replacement, as well as the Eichholtz sculpture, sustained damage while being handled by the courier. We completely understand how frustrating this must have been, particularly after receiving a replacement that also arrived damaged.
As soon as these issues were reported, our customer service team acted quickly to arrange collection of the damaged items within 24 hours where possible. Once the returned items were received back at our warehouse, full refunds were processed for both sculptures. We are also pleased that the remaining two items from your order arrived in perfect condition.
Whilst we cannot always prevent damage caused in transit, we do work hard to resolve these situations as quickly and fairly as possible. We sincerely apologise that, despite our efforts, your experience fell short of expectations.
Thank you again for your feedback, and we wish you all the very best for the future.
It was a wonderful experience with…
It was a wonderful experience with excellent communication the advised me of the process & where the package was in the process!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We're delighted to hear that you had a wonderful experience and that our communication kept you informed throughout the process. We really appreciate you taking the time to share your feedback, and we hope to welcome you back again soon!
House of Isabella exceeded…
House of Isabella exceeded expectations. Chairs are of very high quality, packaged with care and arrived well before I expected! Will be back!
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review!
We're absolutely delighted to hear that House of Isabella exceeded your expectations. It's wonderful to know you're pleased with the quality of your chairs, that they arrived well packaged, and even earlier than expected.
Your kind words mean so much to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
No problems.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you for taking the time to leave us a review!
We're so pleased to hear everything went smoothly. Your feedback is greatly appreciated, and we hope to welcome you back to House of Isabella again soon.
Lamp shade was exactly as descibed
Lamp shade was exactly as descibed. I ordered 2 shades which arrived carefully boxed and wrapped within a few business days. I was very happy with the transformation of my lamps.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your lamp shades arrived safely and were exactly as described. It's wonderful to know you're so happy with how they've transformed your lamps.
Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you enjoy them for many years to come!
Warm regards,
Large Fleur vase
The large Fleur vase I purchased was exactly as described with measurements etc. The vase is very beautiful and I am very happy with it. My parcel arrived in just a couple of days.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your large Fleur vase and that it arrived so quickly. We really appreciate your kind words and hope you enjoy your beautiful vase for many years to come.
Great rustic stool good size quick…
Great rustic stool good size quick delivery happy customer 😀
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear you're happy with your rustic stool and that it arrived quickly. It's wonderful to know you're pleased with the size and your overall experience.
We really appreciate your support and hope to welcome you back to House of Isabella again soon!
Easy to put together parasol base
Easy to put together parasol base. Good quality. Was out of stock when I ordered but House of Isabella gave me a date stock would be in and delivered just after. I have now ordered another for a different part of the garden.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you were pleased with the quality of the parasol base and that you were happy with the stock updates and delivery. It means a lot to us that you've come back to order another one for a different part of your garden.
We really appreciate your support and hope you enjoy both of your parasol bases!
Happy customer
Beautiful products and wonderful customer service! Even tho a part of our delivery was delayed, we were kept informed with regular updates and given the opportunity to have other items that were in stock delivered prior.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your kind review!
We're delighted to hear that you love the products and that you had a positive experience with our customer service. While we're sorry part of your delivery was delayed, we're pleased we were able to keep you updated throughout and offer to send the in-stock items ahead of the rest.
Your lovely feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new pieces, and we look forward to welcoming you back again soon!
Item arrived poorly packaged and broken…
Item arrived poorly packaged and broken
I am yet to receive a reply to my email with pictures of the damage
I was also told that the 2 items I had paid for were only one in stock and will send on when available
Disappointed but the item if hadn’t been broken is lovely
3. Juli 2026
Antwort von House of Isabella
We're very sorry to hear your item arrived damaged and for the disappointment this has caused.
We have emailed you twice regarding this and sent over our returns form and are currently awaiting your completed returns form so that we can process your claim. If you haven't received our emails, please check your junk/spam folder.
Once we receive the completed form and the requested information, we'll be able to resolve this for you as quickly as possible.
We also apologise that only one of the two items you ordered was available at the time. The second item will be dispatched as soon as it is back in stock.
Thank you for your patience, and we look forward to receiving your returns form so we can assist you.
Avoid, avoid, avoid. Do not use this company!
Do not use this company, you will regret it if you do!
I placed an order with House of Isabella on 24th May 2026 for the following product: Apollo LED 3m x 3m Square Rotating Cantilever Parasol With Base -
I paid £449.00 in full because I was led to believe it was a quality product which I would receive within 7-10 days. Despite countless promises and assurances of delivery dates I am still waiting for it to be delivered.
House of Isabella blame their courier service AIT and then the customer for their own incompetence.
Their Customer Service is via email and response times are slow and staff are rude and dismissive. Their Operations Director is accusing me of lying about attempted deliveries despite having Ring film footage of the days in question. They are refusing to return my money unless I pay £100 cancellation fee. I have threatened legal action if my money is not returned within 7 days, I’m still waiting for a response.
4. Juni 2026
Antwort von House of Isabella
We are genuinely sorry for the experience you've had and completely understand why you feel so disappointed.
We appreciate that the delays, conflicting updates and the time you've had to spend chasing this matter have been incredibly frustrating, and we're sorry that your experience has fallen short of the standard we aim to provide.
We have continued to work with our supplier on your behalf, and they have now confirmed that once the returned goods have been received back at their warehouse, they will issue the credit for your order. We are actively following this through and will continue to do so until your refund has been processed.
Thank you for your patience while this has been resolved, and again, we're truly sorry for the inconvenience and frustration this situation has caused.
Received my metal artwork which was a…
Received my metal artwork which was a lot cheaper than on other sites and it’s beautiful, really impressed with HOI and the communication from start to delivery was excellent. Would definitely recommend.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Hi,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you're pleased with your metal artwork and that you found it to be great value. It's also wonderful to know that you were happy with our communication and delivery service.
Your recommendation means a great deal to us, and we really appreciate your support. We hope you enjoy your new artwork for many years to come!
Kind regards,
Product.. poor quality……Karson round stack of…
Product..Karson round stack of shelves.. extremely poor quality and definitely not worth £180. The return/refund process has been efficient, even though I have had to pay to ship the product back for a refund.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you for your feedback, and I'm sorry to hear that the Karson Round Stack of Shelves didn't meet your expectations.
I can see that your return request has been approved. Once the item has been received back at our warehouse, we'll process your refund promptly.
As the item wasn't reported as damaged or faulty, the return falls under our change of mind policy. Because we offer free delivery on all orders, customers are responsible for the cost of returning items in these circumstances.
If you have any further questions, please don't hesitate to get in touch.
Kind regards,
Pleased with my purchase.
Pleased with my purchase. Whilst there was a small delay in issuing the item initially, I was happy to wait. The item arrived in good condition and is a quality item. I have purchased items previously and will continue to do so. Reputable retailer.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review, Jacquie!
We're delighted to hear you're pleased with your purchase and that the item arrived safely and met your expectations. We really appreciate your patience with the slight delay and are so grateful for your continued support.
Thank you for choosing House of Isabella—we look forward to welcoming you back again soon!
Terrible customer service and damaged deliveries.
So we ordered a coffee table on April 17. It finally arrives aroud 1 June! Btw they dont seem to have a phone number, the only way you can contact these people is email and they are slow to respond. I messaged them many times asking when it would arrive.
It arrives and its DAMAGED. So i email them and show the damage to return it. Which they said they would exchange it. After many emails the still hadnt come to pick up this large coffee table taking up space in my place. My wife asks for thier email to try and help speed them along and she is getting sick and tired of living with the large coffee table in a box waiting to be picked up.
After she has tried emailing them many times she gets so frustrated and says if they dont come tomorrow she will throw the item out.
That seems to make them finally come and pick it up around the end of June as they show up within 2 days of that email. So about 3-4 weeks total to pick it up.
They send a new coffee table and it arrives and it is DAMAGED again.
My wife emails them directly complaining. They offer a £100 compensation and email my wife directly (without cc'ing me in) who doesnt know they have to take the item back and she doesnt want to have to wait another 3-4 weeks (with another large damaged coffee table) for them to take the item away when she is due give birth in 6-7 weeks. She accepts the £100.
I was not cc'd into the emails and i know that they have to take it back if its arrived damaged.
I email them and say i want it returned but they say they have already processed the £100 cash back, which i would happily send back to them as I dont want to live with a damaged cofee table.
The item is worth c.£760. They tell me because they have sent me £100 the warranty is void and they wont help me return the damaged table.
I email them saying i am the client and they should have consulted me with the resolution that they were proposing.
They said "To clarify, we did not copy your wife into the correspondence. "
So i take it its my fault that you resolved the issue with her directly and didnt cc me in.
They said they would give another £100 in store credit but sorry thats thier final take.
I complained again but they sent another email that ended with:
"Whilst I appreciate this is not the outcome you were hoping for, this is our final position on the matter, and we are unfortunately unable to assist further." in an email i got on 7 July.
So thank you so much for wasting my time since April 17. You delivered 2 broken cofee tables.
Made me live with a huge box in my place for 3-4 weeks
Now i have to live with a damaged coffee table all for the price of £760 (minus the £100)
Thanks so much. Completely appauling behavior
7. Juli 2026
Bewertung ohne vorherige Einladung
Good communication and quick delivery
Good communication and quick delivery. The chairs weren't packaged very well; not boxed and with just some packaging material covering them. This was ripped and dirty in a couple of places and the dirt transferred onto one of the chairs leaving a dirty mark on the cream area of the chair. They should of been boxed to give better protection for the chairs.
1. Juli 2026
Antwort von House of Isabella
We're so sorry to hear this, and we appreciate you bringing it to our attention.
Please could you email us some photos of the packaging and the mark on the chair? We'll investigate this with our warehouse team and work with you to find a suitable solution.
As an apology for the inconvenience caused, we'd also be happy to offer you a discount on your next purchase with us.
We look forward to hearing from you and resolving this as quickly as possible.
I placed an order for a sideboard…
I placed an order for a sideboard online, delivery stated 1-3weeks.. almost 6 weeks later and no delivery nor any communication I have had to contact this company through their website to be told that my order is being held up at customs due to the size of the product?? Very poor customer service and surely they would be used to dealing with customs if the products they sell on their website come from outside the UK?? What really angers me is that house of Isabella have not communicated any updates on my order. I won’t be purchasing with them again. The delivery time scales on the website don’t reflect actual delivery dates…
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
We're so sorry to hear about your experience and sincerely apologise for the delay with your order and the lack of communication.
Unfortunately, the delays were caused by global shipping and customs issues that were outside of our control at the time. However, we completely understand how frustrating this must have been, particularly as you weren't kept updated throughout the process.
If you could please send us an email with your order details, we'd really appreciate the opportunity to look into this further and do everything we can to put things right for you.
Thank you for your feedback, and again, we're very sorry for the inconvenience caused.
Amazing product and speedy delivery
Amazing product and speedy delivery - Thanks so much!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you're pleased with your purchase and that your order arrived quickly.
Your kind feedback really means a lot to our team, and we truly appreciate your support.
Thank you again for choosing House of Isabella. We hope to welcome you back again soon!
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