House of Isabella Bewertungen 

I cannot praise their customer service enough. My item arrived damaged and they have been amazing and organised for a replacement part to be delivered very promptly with no fuss.

Was looking for neutral textured pots for a while to use in loungeroom as a statement piece, and found the ideal set of 3 from House of Isabella.

Unfortunately on arrival the largest pot had cracked in two different places.
I liased with Jenny and she was prompt to action this issue. Her customer service was prompt, positive and extremely helpful and resolved the issue. Jenny organised a new replacement pot and was able to keep the original. Although part of my order was damaged, Jenny went above and beyond to rectify this, and I would happily order again from House of Isabella because of their customer service and my experience.

Absolutely LOVE my new pots on display at the entrance in my home as a statement piece. Better than expected.

Thank you Jenny :)

Thank you for the good service.
Thank you for the quality of the product I purchased.
I would highly recommend this company

The product is absolutely beautiful and it’s good that they also have a price range I can afford
It’s package securely against damage and delivered quickly

First time using this online business, but I always do my research beforehand using Trustpilop and Google. With great reviews, I purchased some chairs from House of Isabella. Unfortunately, the chairs were no longer able to be sourced by the supplier and this communicated to me promptly with suggestions of alternative styles. I chose an alternative chair which I was advised were in stock. I recieved the chairs in less than a week, which I am very happy with. These chairs were cheaper than the original order and the balance was processed and sent to my finance company immediately. The quality of the product is excellent. The communication with this business was exceptional. I will definitely use this business again and have no hesitation recommending them to new clients.

I contacted this business in regards to their “price match promise” which is on their website. I found the EXACT SAME item available (same design, same manufacturer, same product name) for $399 compared to $587 (for 2 bedside tables) and $179 compared to $306 (for a single beside table). When I contacted them regarding their “price match promise” I was told that told they are“ unable to accept the price match at this time, as matching the competitor’s price would mean we’re unable to cover our costs on the item.”

What’s the point of having a price match promise on your website if you have no intention of even trying to match a competitors price on the exact same item? Don’t offer a price match promise if you have no intentions of coming good on it!

As a result, I placed a review on Trustpilot, which has now been removed because House of Isabella have claimed it contains promotional material (it did not, and I have disputed this with Trustpilot). They have also tried to have the review removed by claiming it is defamatory and claiming I have the wrong business. It appears that House of Isabella does not enjoy being called out, even when the call out is reasonable and other consumers need to be aware.

It was my first time purchasing from House of Isabella and it won’t be the last. Such beautiful pieces they have, I purchased a gorgeous marble bowl for my side table. It’s stunning and their customer service is excellent!

I bought a beautiful clock from the brand Thomas Kent. Perfect description on the website. Great price.
Fast delivery and even a follow up how things went. Well done team House of Isabella.

Search was easy to navigate and found what I was looking for. And on sale!

The product I ordered unfortunately was faulty, the business went out of there way to source a replacement product. Will definitely buy from them again.

As very happy with the columns I bought and the price was very reasonable, C

Amazing customer service and I absolutely love my new dining table highly recommend

Nothing wrong about the product. I bought the same product at Kmart for 1/3 the price - needed another and the only store to have it was house of Isabella - with a 66% markup!

Hi just good in getting order sorted straight away. Not complicated. And helpfully

Very intuitive web-page. Very efficient.

I trusted this company with 11 hundred pound order ,the day before delivery they cancelled after I had designed the room with all the stuff around my order with them no explanation just sorry cant get order stay away from this company im now reading all the reviews not sure how they got reviews that are good there communication is nothing short of rude no phone call I had to contact them to see where it was that old excuse we sent a email nothing arrived still !!!!would you not call a client and explain when I asked to call me they said on there chat we dont call client disgusting company stay away reviews are there for a reason I wish I had read them before I entered spending a lot of money with them …. Now if they are brave they will read this and try to reply to me to late !!!! Your company are second rate with a good web site that draws you in but no customer service when the money has been spent

I’ve had the best experience with House of Isabella. I purchased beautiful bar stools for my new home and they were exactly what I saw online. One of them had a small issue and the team (Jenny B) was so responsive and the team were so quick to resolve it. Would recommend!

I placed an order on 15th July when the website was showing stock on hand. I paid an amount of $55.70 for shipping after entering my address and I paid in full. On 16th July I was advised that the container was delayed until mid September. I was offered a $10 gift voucher for the delay. I was then notified on 5th August at 11.07 am that there would be additional freight payable of $186. At 11.10 am on the same day I was notified that there would be additional freight of $416 to complete the order. Another email was received at 11.10 am confirming that the additional freight would be $416 or if more convenient I could collect from Victoria - I live in Perth ! There was no apology for the delays until I finally sent an email to House of Isabella complaining about the additional freight after everything was confirmed. I requested an immediate refund which I must say was received very quickly but I was very disappointed in the lack of customer service and how I was responsible for the additional freight of $416. Unfortunately I will never order from House of Isaabella again which is a shame because they do have some nice items but the runaround wasn't worth all the hassle in the end.

DAMAGED GOODS AND TERRIBLE CUSTOMER SERVICE! Doesn't even deserve one star!
We purchased a table, which was initially delayed as their supplier had "delivered so many damaged items".
On opening our (expensive) table, we discovered resin-like or glue stains across the travertine surface: The table is clearly and visibly faulty. There is no way the item would have passed a visual inspection and therefore would have been supplied with full knowledge of the damage.
On raising this issue, House of Isabella have refused to take any action or any accountability for the damage, claiming it as our fault as we hadn't unpacked the item and notified them within 24 hours of it being delivered.
We have repeatedly sought a fix here, and repeatedly told no action would be taken, their customer service person claiming it to be a supply issue, and not an Isabella issue - zero accountability, no action, and very frustrating.
So, we now have an expensive and clearly damaged coffee table and have had to take action with Fair Trading. The consumer's rights should be upheld and protected and House of Isabella simply won't and don't care.

Easy to deal with and always do what say.