Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bought a beautiful floor lamp , love the colour and style. Very well packed both base and shade. Fast and efficient service from start to finish. Will definitely buy from again Thankyou
Unternehmen hat geantwortet
Online website is lovely and easy to navigate through the beautiful modern furnishings on House of Isabella. I purchased my choice and got it delivered earlier than expected which is rare these days.... Mehr ansehen
Unternehmen hat geantwortet
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Kontaktinformationen
W1A 6US, Vereinigtes Königreich
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4.0
Gut
1842 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
The communication and timing was…
The communication and timing was exactly as told. Once I received my coasters I was delighted with how they look in my living room. They were packed perfectly so arrived safe and sound.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review, Denise! We’re delighted that you’re happy with your coasters and that they arrived safely. We hope you enjoy them in your living room.
Cheap nasty plastic vine leaf not worth…
Cheap nasty plastic vine leaf not worth £27 ...refused delivery
2. September 2026
Antwort von House of Isabella
We’re sorry the vine leaf didn’t meet your expectations. Once the refused delivery is returned to us, we’ll process your refund.
If you’re willing, please consider moving your feedback to the product review section, where it will help other customers looking at this item, and removing this company review.
Withdrew discount
I wanted to place an order for a superking bed which was £6,655 reduced to£3,194.40. The bed didn't come with the floating divan and I had queried if this could be reduced given that I was purchasing 2 items together. Laura emailed me and confirmed that the cost could be reduced by 10% if I was purchasing the floating divan and superking bed togther and asked if I wanted to place the order on Friday 4th September 2026 14:51. I responded on Friday 4th September at exactly 15:00 confirming that I wanted to go ahead with the order at the offered price. I noticed over the weekend that the bed had went back up to £3,993. I didn't think anything of it and thought the reduced price would still be offered, given that I had started this query back on 28th August. On Monday morning (7th September), Laura emailed to say they would no longer be giving the reduced price as the bed was no longer in the sale. I feel this is totally unfair, it was not my fault that your replies were so slow that you couldn't put the order through quick enough. I responded in good time. £3,500 is a lot of money and if you don't need it then I'll be sure to go elsewhere as Pavillion Broadway were much quicker in responding to my emails.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
We’re sorry for the frustration this has caused, especially as you replied promptly to confirm you wanted to go ahead.
Our sale ended before the order was placed, and we’re unable to honour the previous price as doing so would mean selling at a loss. We understand this is disappointing, and we apologise that the timing and our communication left you expecting the earlier price.
At the moment your courier has…
At the moment your courier has postponed delivery twice and hopefully we receive it tomorrow
At the moment the experience has been very poor and hopefully we have no damage as it been sent to two different depots
Jeff Brown
31. August 2026
Antwort von House of Isabella
We’re sorry your delivery has been postponed twice. We understand your concern about the table having passed through two depots, and we apologise for the poor experience with our third-party courier.
Please let us know if there are any issues when it arrives so we can help.
Very poor service
The delivery of my table was cancelled twice at very short notice. In each case, the courier told me the table was not there when they went to collect it. When it was finally delivered, the white glove service I had paid an extra £50 for was not provided. This company is very good at sending nice customer service emails but they do not appear to be competent. I complained a week ago and they said they would look into it. I have heard nothing more.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
We’re very sorry your table delivery was cancelled twice at short notice and that the white glove service you paid for was not provided. We also apologise that you’ve had to wait for an update after raising your complaint.
We’re investigating what happened with our third-party courier and will contact you as soon as possible to resolve the £50 white glove delivery fee.
Parasol cover is great and delivered as…
Parasol cover is great and delivered as promised. Very happy
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your parasol cover and that it arrived as promised.
Ordering and delivery very good.
30. August 2026
Antwort von House of Isabella
Thank you for your lovely review, Gloria! We’re delighted to hear that you were happy with the ordering and delivery experience.
Don't buy anything from them
Don't buy anything from them. I bought a ceramic lamp base for GBP110 and I regret that.
First they needed a lot of time to send the item to me. 10 days, maybe even more. When I received a lamp base, it was broken.
I contacted their support, they told me to open a return case, and when I did that they rejected my return. By their unfair policies, customers have one day to open a case and return the item if it is delivered broken.
Item was not well packed and they didn't even put a single "fragile" sticker on the box. I lost a bunch of money, don't be like me and don't buy anything from them.
26. August 2026
Bewertung ohne vorherige Einladung
Lovely Candle
Lovely candle, reasonably priced, really quick delivery
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We’re delighted to hear you love your candle and that it arrived quickly. We really appreciate your support and hope to welcome you back again soon!
Very expensive, poor quality, and disappointing customer service
Very expensive, poor quality, and disappointing customer service
I’m very disappointed with my purchase. The sofa was very expensive, but it is not the same as shown in the pictures. The sofa is very hard and uncomfortable, and the quality is much worse than I expected for the price.
I also ordered a shelf unit, but they sent me a cheaper and completely different item in the wrong package.
The worst part is the customer service. Despite receiving the wrong product and a sofa that does not match the advertised pictures, they refuse to exchange the items or provide a refund.
For the price I paid, I expected much better quality and service. Unfortunately, I cannot recommend this company. Very disappointing experience
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Hi,
We’re sorry to read your review. We have been unable to locate an order on our website under the name provided.
On Monday 24 August, we contacted you via Trustpilot requesting your full name and order details so that we could identify your purchase and investigate this for you. Unfortunately, we have not received a response to that request.
Please respond with your order details so we can locate your order, look into what has happened with the delivery and address your concerns as quickly as possible.
Kind regards,
Bought beautiful picture frame
Bought beautiful picture frame, good quality and resembled as pictured. Delivered within a week.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with your new picture frame and its quality, and that your order arrived promptly. We really appreciate your feedback and hope you enjoy your purchase!
Quality products and service
Excellent quality lampshades. Order dispatched promptly and accurate delivery updates received. All in all a brilliant shopping experience.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you very much for your kind review. We’re delighted to hear that you’re pleased with the quality of your lampshades and that you received prompt dispatch and helpful delivery updates. We truly appreciate your feedback and hope to welcome you back to House of Isabella again soon.
If only zero stars was an option…
At first glance, House of Isabella presents itself as a premium retailer with a sophisticated, professional-looking website. Unfortunately, my experience revealed that beneath the polished appearance lies a maze of small print and policies that seem designed to protect the company rather than help customers.
A perfect example is their use of the word "Outlet" discreetly tagged onto the end of a product description. Most customers would understandably assume this is simply a category or promotional label. What it actually means is that the item is non-returnable, a crucial detail that isn't made clear on the product page itself and is instead buried 747 words deep within their delivery and returns policy. By the time you discover this, it's too late.
Customer service was equally frustrating when discussing the product I received. The colour shown online differed significantly from the item delivered, yet when this was raised the response seemed to ignore the obvious discrepancy. It felt as though the company had suddenly developed a case of selective colour blindness, insisting that what was in front of me somehow matched the website images despite the clear difference.
My overall impression is of a business that relies heavily on terms, conditions and technicalities whenever a customer raises a legitimate concern. Rather than focusing on fairness and customer satisfaction, the experience felt like a constant exercise in deflecting responsibility.
If you're considering purchasing from House of Isabella, my advice would be simple: don’t!! I don’t know who Isabella is but my advice is to give her house a very wide berth.
Order Ref: WEB262336
Update following response from House of Isabella (and their attempt to silence me).
For clarity, my review acknowledged that the term OUTLET was tagged to the end of the product title. My issue relates to what this term actually means for the customer which, as I said, is buried at the bottom of a 747 word Delivery and Returns policy. If transparency is such a priority for you, then your product title should be a lot clearer - e.g. SALE ITEM - SOLD AS SEEN NO RETURNS instead of the far more ambiguous term, OUTLET.
As for the discrepancies on the colour of the item, I just wish Trustpilot had the option to post images so that we could let your customers (and potential customers) decide.
I stand by every word and hope this helps others avoid the same trap I have found myself in.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you for taking the time to share your feedback. We are sorry to hear that you have been left disappointed with your experience, and we would like to take the opportunity to provide some further context and clarification regarding your order.
Firstly, we take transparency with our customers very seriously, particularly when it comes to our Outlet collection. All products sold as part of this collection have “OUTLET” clearly included within the product title, rather than this information only appearing within our general terms and conditions or returns policy. The individual product description also explains that Outlet items may include customer returns or ex-display stock and, for this reason, are offered for sale on a final-sale basis.
We appreciate that customers do not always read an entire delivery and returns policy before placing an order, which is precisely why the Outlet status is not solely contained within that policy. It is identified in the product name itself and further information regarding the nature of Outlet stock is provided within the product description. We make this information available before purchase so that customers can make an informed decision about whether an Outlet item is suitable for them.
We would also like to address your comments regarding the colour of the product received. When you raised this concern with our Customer Service team, it was not dismissed or ignored. Instead, the matter was referred to our Product Team so that it could be reviewed by colleagues with specific knowledge of the product and its listing. Following their review and comparison with the product imagery, the team confirmed that they considered the colour of the item received to be a match to the product advertised and could not identify a difference that would indicate that an incorrect product or colour had been supplied.
We completely understand that colours can sometimes appear slightly different depending on lighting, surroundings, screen settings and how an image is viewed. However, when a concern such as this is raised, we believe the appropriate course of action is to investigate it rather than simply make an assumption. That is what we did in this instance, and the response provided to you was based on the findings of our Product Team.
We are therefore disappointed by the suggestion that our policies are designed to “deflect responsibility” or that important information was deliberately hidden from you. We work hard to provide customers with clear product information and fair terms, while also ensuring that the conditions attached to Outlet products are communicated before an order is placed. Our Customer Service team also took the time to investigate the specific concern you raised rather than disregarding it.
We recognise that you remain unhappy with the outcome, and we are genuinely sorry that your purchase did not meet your expectations. While we cannot always provide the resolution a customer is hoping for, we will always aim to handle concerns professionally, review the information available to us and provide an outcome based on the circumstances of the individual order.
We appreciate your feedback and will continue to review how information is presented across our website to ensure our customers have the clearest possible shopping experience.
Excellent customer service
I purchased 2 bedside tables. The quality of which are excellent. Was notified when they were going to delivered and arrived on time. I was very impressed with the standard of the packaging. I had one very minor issue relating to the thread on one of the leg studs. Customer service was excellent and sent out a complete new set. I will definitely purchase from House of Isabella in the future.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your wonderful review, Sharon! We’re delighted to hear that you love your new bedside tables and had such a positive experience with our team.
We really appreciate your kind words and your understanding regarding the minor issue. It means so much to us to hear that you would shop with House of Isabella again.
We look forward to welcoming you back in the future!
This is a great service with an…
This is a great service with an excellent selection of furniture. I would have happily given it the highest rating, but I really missed having the option to communicate via WhatsApp. In particular, I wasn’t able to send a video, which was quite frustrating and made communication more difficult than it needed to be.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for taking the time to leave us a review and for your kind words about our furniture selection and service. We're delighted to hear you had a positive experience overall.
We also really appreciate your feedback regarding WhatsApp. While we don't currently offer communication via WhatsApp, we do provide support through email, and we also have a live chat function on our website, which is monitored 24 hours a day to help customers as quickly as possible.
Your feedback is incredibly valuable, and we'll certainly take it on board as we continue to improve our customer experience.
Thank you again for your support, and we hope to welcome you back to House of Isabella again soon!
So I ordered a rattan dog house
So I ordered a rattan dog house, but was a bit wary due to some reviews reporting that items were not delivered. But! I actually received my order before the shipping info was updated on the website! The item is high quality, as described and was packed very well. Will not hesitate to order again!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that your rattan dog house arrived safely and that you're pleased with the quality. It's wonderful to know it met your expectations and was well packaged.
We really appreciate you giving us a chance despite your initial concerns, and we're so glad we could provide you with a positive experience. Your kind words mean a lot to our team.
We look forward to welcoming you back to House of Isabella again in the future!
House of Isabella second to none
House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how to interact with fellow humans.
The products themselves are very high quality and stand out.
Having dealt with Eve - the operations director has been nothing but wonderful. She was very understanding and very fast to find a solution that works for everyone.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We truly appreciate your kind words and are delighted to hear how happy you are with both our products and the service you received.
We’ll be sure to pass your wonderful feedback on to Eve – it will mean so much to her and the rest of our team.
Thank you again for choosing House of Isabella and for taking the time to share your experience with us. It really does mean the world to our small business! 🤍
Not necessarily your fault but DPD…
Not necessarily your fault but DPD local delivered the wrong parcel, when speaking to a rep of the company I was told to contact DPD local, the only way to get in touch was through the email of the confirmation of delivery time. Customer service dealt with all issues promptly Inc getting in touch with DPD, and got the item I ordered in time. Item exactly as described. Thank you for all your help. 4 stars instead of 5 because of initial issues but everything else was brill. thank you again.
2. August 2026
Antwort von House of Isabella
Thank you for taking the time to leave your feedback. We’re very sorry for the inconvenience and frustration caused.
Unfortunately, the incorrect parcel being delivered was an issue with the courier and was outside of our direct control. However, we completely understand how frustrating this must have been, particularly when you then had difficulty contacting DPD directly.
As soon as we were made aware of the issue, we arranged a next-day collection of the incorrect parcel, along with the delivery of the correct parcel as quickly as possible.
While courier issues can unfortunately occur from time to time, we will always do everything we can from our side to resolve them promptly for our customers.
Efficient service.
Efficient service and delivery great. Product perfect.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our service and delivery, and that your product is perfect.
We really appreciate your kind feedback and hope to welcome you back again soon! 😊
Think twice before you order from here!
Order number 804034 First time ordering from this site and the last !
I ordered a fairly big mirror it arrived , I opened it immediately to find a large crack from top to bottom in middle of mirror absolutely so disappointed was for bedroom , reported the damage straightaway with pictures I was advised to fill out online form with photos which I did it’s been over the 48 hours for them to sort it and I still have not been sent the tracking information for new mirror in fact they are blatantly ignoring me ! I should have read previous reviews this isn’t the way to treat customers and run a business !
Update I have received no replacement when will I get it where is the tracking?
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you for updating your review.
We completely understand your disappointment at receiving the mirror damaged and are very sorry again for the inconvenience this has caused.
As mentioned previously, as soon as we received the required information regarding the damage, we arranged both the collection of the damaged mirror and a replacement for you.
We have also been keeping you updated directly and have now sent you a further email regarding the tracking for your replacement. Please check your email for the latest tracking and delivery update, as your replacement is progressing with the courier.
Please be assured that we have been actively working to resolve this for you and will continue to keep an eye on the replacement until everything is successfully delivered.
Thank you for your patience, and we hope you are very happy with your new mirror once it arrives.
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