I needed an urgent consult as a visitor to UK without a GP. Due to recent surgury i needed follow up. . The Dr was very good.my medical history was available to him . Addressed the problem in a measu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My experience with both the doctor (Dr Winiger) and the contact staff were great, all very helpful and efficient. Communication was clear and the service I needed was met. Really recommend if you'... Mehr ansehen
Unternehmen hat geantwortet
As a visitor from Australia in the UK, Dr.Online is a lifesaver when you’re not feeling well. With a sinus & ear infection, the thought of the long flight back to Australia was terrifying as I didn’t... Mehr ansehen
Unternehmen hat geantwortet
Having the consultation online with a doctor is one thing which went very well but then not to receive your prescription ID is another. I have been trying to get my persecution ID the doctor allocated... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Häuslicher Pflegedienst
- auch in
- Arzt
Über Dr.Online - UK
Vom Unternehmen geschrieben
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Need a Doctor? Go to Dr.Online
Vom Unternehmen geschrieben
- The comfort and versatility of video consultation
- Speak instantly to a GP in the comfort of your home, through any computer, tablet or smartphone.
- Health professionals who care seriously
- Our Doctors are regularly audited to ensure the highest standards of care, and are up to date with UK based Safeguarding Training.
- A dedicated Concierge Service
- Our admin team will provide a dedicated aftercare service following your consultation. Enabling prescriptions and/or referrals to be organised in a timely manner to your preferred provider.
- We are at your disposal from 9 am to 6 pm
- Our support is available in many different languages and ready to help, wherever you are.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Kontaktinformationen
Vereinigtes Königreich
- +44 7893 947543
- info@dronline.uk
- dronline.uk
4.5
Hervorragend
1094 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing experience
Amazing experience - I decided to use Dr.Online at 11:30am and was chatting with a GP at 12pm. By 12:30pm I finished my consultation and received the prescription I needed.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that you had such a positive experience with DrOnlineUK.
It is especially pleasing to know that you were able to speak with a GP within 30 minutes of booking and complete your consultation with your prescription provided so promptly.
We truly appreciate you taking the time to share your experience and thank you for your kind recommendation.
Kind regards,
DrOnlineUK Support Team
I paid for the service twice and their…
I paid for the service twice and their website crashed I was chared twice and got no refund after writting multiple times, I would use one of the many other providers.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you for your feedback. We are very sorry to hear about the difficulties you experienced and apologise for the frustration caused by the duplicate payment and issues with the website.
We would like to investigate this further, as we take payment and technical issues very seriously. Please contact us at info@dronline.uk with your booking details so our team can review the transactions and assist you with your refund request.
We apologise again for the inconvenience and hope to have the opportunity to resolve this matter for you.
Kind regards,
DrOnlineUK Support Team
The perfect overseas traveller GP solution
The doctor I spoke to was kind and efficient. I have used this online GP service before, also when I was in London visiting my daughter from overseas. I had an appointment within 10 minutes and a prescription before the appointment had finished.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback and for choosing DrOnlineUK again while travelling.
We are delighted to hear that you found the doctor kind and efficient, and that you were able to secure an appointment so quickly. It is especially pleasing to know that your prescription was provided before the consultation had even finished.
We truly appreciate your continued trust in our service and your kind recommendation.
Kind regards,
DrOnlineUK Support Team
I was very pleased with my DrOnline UK…
I was very pleased with my DrOnline UK session and services just as I was in Portugal. I am traveling Europe with one annual trip planned to return to the USA to take care of my medical health. For the 2 instances I have needed non-emergency medical help I have turned to DrOnline and had wonderful results. I highly recommend the services and Physicians.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback and for choosing DrOnline both in the UK and Portugal. We are delighted to hear that you have had such positive experiences with our service and doctors on both occasions.
It is especially pleasing to know that we have been able to provide you with convenient, non-emergency medical support while travelling.
Thank you for your trust and recommendation. We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Very good service
I have used Dr. Online twice.
Both appointments have been on time. I did the connection test before hand to ensure my Internet was ok.
Both Dr's were very polite and easy to talk to.
I used their delivery service for the antibiotics but you can take the prescription to any pharmacy.
I would highly recommend and will use again.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback and for using DrOnline twice. We are delighted to hear that both of your appointments ran on time and that you found our doctors polite, approachable, and easy to talk to.
We are also pleased that you found the connection test helpful and that you had a smooth experience with both the prescription and delivery options.
Thank you for your recommendation and for your continued trust in our service. We look forward to assisting you again in the future.
Kind regards,
DrOnlineUK Support Team
Ripped Off
Over Rated. I payed for a video consultation. they took the money (£36) and never sent the link. No one picked up the phone and no one on online chat and no one answering emails. Avoid this service.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
We are sorry to hear about your experience and apologise for the frustration caused by not receiving your consultation link.
We would like to investigate what happened, as this is not the level of service we aim to provide. Please contact us at info@dronline.uk with your booking details, and our team will be happy to review your case and assist you further.
We apologise again for the inconvenience and hope to have the opportunity to resolve this matter for you.
Kind regards,
DrOnlineUK Support Team
Listened to and felt heard.
Used this service after waiting and being fibbed off by GP and hospitals. Had a private MRI which was an impossibility through NHS. Dr I spoke to talked me through the results and listened to what I was actually saying. A refreshing change from having your notes skimmed and an opinion already made about you.
Thank you. I felt informed and heard.
Now waiting for my GP to get back to me regarding medication recommended by Dr Online.
I would recommend to family and friends and definitely use again.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for sharing your experience. We are delighted to hear that you felt listened to and genuinely heard during your consultation.
It is especially pleasing to know that the doctor took the time to talk you through your MRI results, listen to your concerns, and provide you with clear information. We understand how important it is to feel heard and involved in your care.
Thank you for your recommendation and for taking the time to share such thoughtful feedback. We truly appreciate it.
Kind regards,
DrOnlineUK Support Team
Easy and quick
The whole process was very easy and quick. Appointments available immediately. Dr Yasmin was great. I felt listened to, not rushed. The prescription came to my email and I took it to a regularly pharmacy, who dispensed it with no issue. I will use this service again.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that you found the whole process easy and quick, and that you were able to secure an appointment promptly.
It is especially pleasing to know that Dr Yasmin took the time to listen to you and that you felt comfortable throughout the consultation. We are also glad that you received your prescription promptly and were able to have it dispensed without any issues.
Thank you for your recommendation. We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
DrOnlineUK Support Team
Excellent doctor
Excellent doctor he was patient, clear, understanding informative and sympathetic.
No hesitation in recommending dronline.uk
First class service indeed.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that you had such a positive experience with the doctor and found him patient, clear, understanding, informative, and sympathetic.
It is especially pleasing to know that you would have no hesitation in recommending DrOnlineUK and that you considered the service first class.
Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
great service
great service. on time, and perfect level of service.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We are delighted to hear that you found our service punctual and that it met your expectations.
It is especially pleasing to know that you were happy with the level of service you received.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Efficient and effective service
Efficient and effective service. Knowledgeable doctor
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We are delighted to hear that you found our service efficient and effective.
It is especially pleasing to know that you found the doctor knowledgeable and that you had a positive experience.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS
I wanted to refer myself for a 3-part MRI with Medneo due to an ongoing health issue. Upon calling them they did confirm they need a GP referral and when I asked if there is someone they recommend they mentioned Dr. Online, which obviously they are affiliated with. My experience could not have been more shambolic.
The first Dr.Onine consultation ended after 3 minutes. Dr Osman's connectivity was so poor, I could not see or hear him. He dialled out and back in but the problem persisted. I thought I'd try the same but it wasn't clear at all that doing so as the patient meant ending the call. Being in a health crisis, I booked a second appt with the same GP only 15min later. This time the connectivity worked and the GP promised to send the 3-part MRI letter to me and to Medneo. I received nothing.
A week later, I got an email from drOnline that the GP had apparently called me 'without success' because Medneo needed important 'clarifications' on my GP referral. They offered a call with their 'medical director' at 11am today. It's 11:47 and obviously no one has called me.
I tried to call Medneo directly to understand what clarifications they seek, and it looks like the GP letter, which I never received, is for a 2-part MRI and a report on the 'structure of the inner ear'.
Clearly the GP took creative liberty to not order the 3-part MRI we had discussed.
To add insult to injury, I was told off by the dr.Online customer service when I requested a refund for the first consultation that ended during the initial ID verification stage, because I 'should have contacted them' to reschedule. And because I went ahead and booked another session, their special committee will need to review my refund request and get back to me in 10 days.
So to summarize, I have paid £59 twice for ONE useless GP letter, Dr.Online have not called me to rectify it, and my health is poorer than it was 8 days ago when I made the fatal mistake to contact them for the first time.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologise for the frustration and inconvenience caused.
We understand how disappointing this must have been, particularly given the circumstances surrounding your health and the issues you encountered throughout the process.
We would like to reassure you that your referral has now been amended in line with the requested changes and has already been sent to Medneo.
If you require any further assistance or have any additional concerns, please contact us at info@dronline.uk with your booking details, and our team will be happy to assist you.
Kind regards,
DrOnlineUK Support Team
Dr Alicen Caldwell is the best
Dr Alicen Caldwell is the best there is. She is so approachable and willing to answer any questions. She is able to explain things really clearly and is completely honest about matters.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that you had such a positive experience with Dr Alicen Caldwell.
It is especially pleasing to know that you found her approachable, honest, and willing to answer all of your questions, while explaining everything clearly.
We truly appreciate you taking the time to share your experience, and we will be sure to pass your kind words on to Dr Caldwell.
Kind regards,
DrOnlineUK Support Team
Excellent consultation everything was…
Excellent consultation everything was explained clearly to me and I was encouraged to ask questions ,I was not at all rushed and finished the consultation fully satisfied thank you
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that you had an excellent consultation.
It is especially pleasing to know that everything was explained clearly, that you felt encouraged to ask questions, and that you never felt rushed during your appointment.
We truly appreciate you taking the time to share your experience and are delighted that you finished your consultation feeling fully satisfied.
Kind regards,
DrOnlineUK Support Team
Efficient and thorough consultation
Efficient and thorough consultation. Well safety netted. Would recommend
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We are delighted to hear that you found your consultation both efficient and thorough.
It is especially pleasing to know that you felt well supported with clear safety-netting advice and that you would recommend our service.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Quick and convenient
Very quick and easy to make an appointment for the next day (a Saturday). A good consultation, accurate follow up notes and a prescription. Excellent.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that you found our service quick, convenient, and easy to use.
It is especially pleasing to know that you were able to book a next-day appointment, received a helpful consultation, accurate follow-up notes, and your prescription promptly.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Very easy to get appointment times on…
Very easy to get appointment times on dates.
Process was simple.
Emails came with easy links in to be able to join the consultation
Would have liked to be able to load more than one photo didn’t seem to let me
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We are delighted to hear that you found it easy to book an appointment, that the process was straightforward, and that the consultation links were simple to access.
We also appreciate your feedback regarding uploading photos. Comments like yours are invaluable as we continue to improve our platform and the overall patient experience.
Thank you for taking the time to share your experience. We hope to welcome you again in the future.
Kind regards,
DrOnlineUK Support Team
Great service provider
Simple to use service , thorough ID check great communication and afterservice and thoughtful advice
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We are delighted to hear that you found our service simple to use and appreciated the thorough identity verification process, clear communication, and aftercare.
It is especially pleasing to know that you found the advice provided thoughtful and helpful.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Must be forewarned & advised of technical issues!!
Absolutely dreadful if you have technical issues as zero refund!! Zero forewarning that you might be faced with having technical issues & I ran out of time - if I'd known this in advance I would have chosen another provider!! I needed an urgent GP appointment as pharmacy advised I needed antibiotics (as couldn't get an appointment with my GP practice, & didn't have hours to spend in an Urgent Care Centre due covering for absent colleagues) & so couldn't resolve in time, as after being recommended go on another device, which I did & I managed to get camera working but not microphone, and then being advised check the Help Center of their Semble system which still couldn't sort the microphone issue!! Despite having submitted a detailed online patient questionnaire with my issue & photo - this information was highly irrelevant as the GP said if she couldn't hear me she couldn't help. "We can reschedule for free, once you get the technical issues sorted" becomes highly irrelevant if you still can't sort it out as happened to me. As a result I did a GP phone call consultation with another provider which meant zero issues. So to get an email saying "We hope you found your recent video consultation with Dr. Online both helpful and convenient." This cannot be further from the truth!!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you for your feedback. We are sorry to hear about your experience and apologise for the frustration caused by the technical difficulties you encountered.
We appreciate how stressful it can be when you need urgent medical advice, and we understand your disappointment that the consultation could not proceed.
As outlined in our Terms of Use, a full refund or complimentary rebooking is available where a consultation cannot proceed due to a verified technical failure on DrOnline's systems, such as a confirmed platform outage or link generation failure.
In your case, the issues described relate to your device and microphone. Under our Terms of Use, technical issues on the patient's side—such as device incompatibility, insufficient internet connectivity, or difficulties accessing the consultation due to local device settings—are not eligible for a refund. In these circumstances, we offer a complimentary rebooking once the technical issue has been resolved.
If you would like us to review your case further, please contact us at info@dronline.uk with your booking details. We will be happy to investigate and confirm whether any system-related issue occurred.
Kind regards,
DrOnlineUK Support Team
This consultation went very well from…
This consultation went very well from the patient point of view with a doctor who listened. In fact it was a masterclass in doctor patient consultation. Very much appreciated.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We are delighted to hear that your consultation was such a positive experience.
It is especially pleasing to know that you felt listened to and that the doctor provided the level of care and communication you were hoping for. Your kind words are greatly appreciated and will be shared with the clinical team.
Thank you for taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.