This is in response to your feedback of Wednesday. Your feed back is appreciated but also inaccurate with regards to what actually happened. My 09:45 consultation did not start until 10:01 on Tuesday.... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fast, Efficient, and didn't cost an arm and a leg. I opened the site up to book an appointment after work and was expecting to be booking for AT LEAST a day or two in advance. I had my prescr... Mehr ansehen
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Have to be honest wasn't sure to expect, but when the local GP isn't usually available for 3/4 days and its a bank holiday weekend I said I'd give it a try As I was up early, great to get an appoint... Mehr ansehen
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Easy to navigate the website. Plenty of appointment times and date's to choose from. A doctor who listens to your concerns and gives excellent advice on treatment’s to consider.
Unternehmen hat geantwortet
Unternehmensdetails
Über Dr.Online - Ireland
Vom Unternehmen geschrieben
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Vom Unternehmen geschrieben
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Kontaktinformationen
4.2
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4118 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Antwort von Dr.Online - Ireland
Dear Cathy,
Thank you for your kind feedback! We’re delighted to hear that you found the doctor helpful and the advice valuable. It’s great to know that the quick and convenient appointment process met your expectations. We truly appreciate your support!
Best Regards,
Naomi, Dr.Online Customer Support
Appointment within minutes and great…
Appointment within minutes and great support and care from the Dr
19. April 2026
Antwort von Dr.Online - Ireland
Thank you for your lovely feedback! We’re so pleased to hear that you were able to get an appointment within minutes and that the doctor provided great support and care. Your satisfaction means a lot to us!
Best Regards,
Naomi, Dr.Online Customer Support
Antwort von Dr.Online - Ireland
Dear Lauren,
Thank you for your lovely feedback! We’re so pleased to hear that you found the service Friendly and Understanding. Your satisfaction means a lot to us!
Warm Wishes,
Naomi, Dr.Online Customer Support
Antwort von Dr.Online - Ireland
Thank you for your feedback! We’re glad to hear you find our service reliable and responsive. Providing quick and helpful support is a top priority for us, and we truly appreciate your trust.
Best Wishes,
Naomi, Dr.Online Customer Support
The doctor was not professional at all
The doctor was not professional at all, I paid for a medical consultation and I was not asked for anything, prescribed the medicines and the call was over.
Medical certificate for work with error in the dates.
19. April 2026
Antwort von Dr.Online - Ireland
Dear William,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise that your consultation felt rushed and did not meet your expectations, as well as for the error on your medical certificate. We understand how frustrating this must have been.
Please contact our Customer Service team, who will be happy to assist you with arranging the correction to the certificate as quickly as possible.
Your comments will also be reviewed internally to help us improve the quality of our service.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
hi the doctor was really helpful and…
hi the doctor was really helpful and nice my prescription was sent over what I need straight away
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - Ireland
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear that the doctor was helpful and friendly, and that your prescription was sent promptly. We’re glad we could provide a smooth and efficient experience for you!
Sincerely,
Naomi, Dr.Online Customer Support
Great service
Very quick and Dr was very helpful and informative
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - Ireland
Dear Una Kay,
Thank you for your feedback! We’re really glad to hear that the appointment was quick and that the doctor was helpful and informative. We appreciate you taking the time to share your experience!
Best Regards,
Naomi, Dr.Online Assistant
Great service
Great service, especially when it is almost impossible to get an appointment with your GP.
15. April 2026
Antwort von Dr.Online - Ireland
Thank you for your feedback! We’re really glad to hear that you found our service helpful, especially when getting a GP appointment can be so challenging. We’re here to make access to care easier whenever you need it!
Kind Regards,
Naomi, Dr.Online Customer Support
Easy to navigate the website
Easy to navigate the website. Plenty of appointment times and date's to choose from. A doctor who listens to your concerns and gives excellent advice on treatment’s to consider.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - Ireland
Dear Sara,
Thank you for your thoughtful feedback! We’re delighted to hear that you found the website easy to navigate and that the range of appointment times worked well for you. It’s especially great to know that the doctor listened to your concerns and provided clear, helpful advice on treatment options. We truly appreciate you taking the time to share your experience!
Best Wishes,
Naomi, Dr.Online Assistant
I really appreciate the professional…
I really appreciate the professional care from medics and support team
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - Ireland
Dear Bernard,
Thank you for your kind words! We’re delighted to hear that you appreciate the professional care from both our medical team and support staff. Your feedback means a lot to us and motivates us to keep providing the best possible service.
Regards,
Naomi, Dr.Online Customer Support
Be accurate when you respond.
This is in response to your feedback of Wednesday. Your feed back is appreciated but also inaccurate with regards to what actually happened. My 09:45 consultation did not start until 10:01 on Tuesday. The doctor said my script would be to the chemist in an hour. It got there eventually at 11:35 when I phoned your helpline who also called the chemist. That is not 15 minutes is it. If you want to rebuttal my complaint and comments please pay me the courtesy of being accurate.
15. April 2026
Antwort von Dr.Online - Ireland
Dear Robert,
Thank you for your clarification and for taking the time to respond further.
We appreciate you bringing these details to our attention and apologise for the inaccuracy in our previous reply. We understand the importance of providing clear and accurate information, particularly when addressing your concerns.
We are sorry for the delays you experienced and for any additional frustration caused by our earlier response. Your feedback has been noted and will be reviewed internally.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Certificate for work
I needed certificate for work. Phone call from doctor was on time, she let me confirm that she understood dates were correct. After I hung up, email with cert came in next minute. I am very pleased.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - Ireland
Dear Signe,
Thank you for your wonderful feedback! We’re delighted to hear that your appointment was right on time and that the doctor took the care to confirm all details with you. It’s great to know your certificate was delivered promptly and that you’re pleased with the service. We truly appreciate you sharing your experience!
Sincerely,
Naomi, Dr.Online Customer Support
Antwort von Dr.Online - Ireland
Thank you! We’re glad to hear everything went well and you’re happy with the service. If you ever need anything else, we’re here to help.
Best Regards,
Naomi, Dr.Online Assistant
The doctor prescribed me only two…
The doctor prescribed me only two capsules B12 injections. Is this so dangerous? Why not full box 5 injections ? May she decided that is enough but I can use next time when I need it. I pay €45 and how to know the doctor can help or not with my request
15. April 2026
Antwort von Dr.Online - Ireland
Dear Rita,
Thank you for your feedback, and we are sorry to hear about your concerns.
We would like to clarify that all prescriptions are issued at the doctor’s clinical discretion following the consultation. This includes the decision of whether to prescribe medication, which medication is appropriate, and the quantity or dosage considered suitable for the individual case at the time of assessment.
We understand that this may have been disappointing for you, and we appreciate your comments. Your feedback will be reviewed internally as part of our commitment to improving patient communication and experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Very happy with the service!
The doctor I spoke with was kind, compassionate, and listened carefully. I felt heard and respected, and she immediately sent the letter of referral for me to use at hospital. I am grateful!
18. April 2026
Antwort von Dr.Online - Ireland
Dear Sean,
Thank you for your kind feedback! We’re so pleased to hear that the doctor was compassionate, attentive, and made you feel heard and respected. It’s great that your referral letter was sent promptly and that you had a positive experience overall. We truly appreciate you taking the time to share this.
Warm Regards,
Naomi, Dr.Online Customer Support
Prompt appointment good listening by…
Prompt appointment good listening by the doctor active treatment of condition and professionalism
18. April 2026
Antwort von Dr.Online - Ireland
Dear Jane,
Thank you for your feedback! We’re really glad to hear that you had a prompt appointment and that the doctor listened carefully, provided active treatment, and maintained a high level of professionalism throughout. We appreciate you taking the time to share your experience.
Warm Regards,
Naomi, Dr.Online Customer Support
Very helpful with all questions and…
Very helpful with all questions and finding the right plan.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dr.Online - Ireland
Dear Katelyn,
Thank you for your kind feedback! We’re glad to hear you found the support helpful and that all your questions were answered clearly while working towards the right plan for you. We really appreciate you sharing your experience!
Warm Regards,
Naomi, Dr.Online Customer Support
Great easy service
17. April 2026
Antwort von Dr.Online - Ireland
Dear Alan,
Thank you for your feedback! We’re really glad to hear you found the service easy to use and had a great experience. We appreciate you taking the time to share this!
Regards,
Naomi, Dr.Online Customer Support
Antwort von Dr.Online - Ireland
Dear Ciarán,
Thank you for your kind feedback! We’re delighted to hear you had a good overall experience and that you found the staff great. We really appreciate you sharing this with us!
Warm Regards,
Naomi, Dr.Online Assistant
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