Zen Planner Bewertungen 

Thank you for your excellent customer care!

The main downside is that it cannot handle multi-location and the support team is only based in the USA, so receiving phone support is pretty much non-existent if you live outside of the States. They need a European, Middle Eastern or Australian Support Office to provide support to users in different time zones.

I am extremely satisfied with the ZenPlanner system for our business and even more so the very friendly & knowledgeable staff - who never seem to get annoyed by all my calls & questions ;)

We are loving Zen Planner! There are a few little glitches here and there, but they get resolved quickly. The support is outstanding! I really appreciate that you get to talk to real people when you call for help. They also have a lot of written and video documentation to help answer any questions. Wish I started using them a long time ago!

Very very helpful webinar! I still have some confusion just not as much LOl

Great software for running our martial arts studio. We grew 40% last year and a big part of that credit is due to implementation of Zen Planner and the possibilities it opened up for us. Thank you!

sorry guys. We've been using zen planner for a year and a half now, and still feel like we need to contact support very often to get assistance with using it. The scheduler is ok for classes, but is terribly difficult to use for my PT appointments. It takes way too many steps to add, remove, or move an appointment and so I just end up using my Outlook Calendar instead. Frustrating when I pay for zen, and Outlook and Google calendars are way easier to use. Also, when we call for assistance it takes a few hours or the next day before we can get help. I know if my customers aren't happy and I can't take care of them right away... there is a good chance that I lose them. Even our members have had numerous challenges with the app and registering for classes or even signing in at the front desk due to constant application error code. Honestly, if FBBC didn't require that we use zen, we would have found another system long ago.

Zen Planner is cool to have but it sucks when you have a quick question and call... you’ll just get a voice mail. BUT if you’re calling to sign up for the service, someone will always answer....too bad that once you get it, you’re on your own.

Robust system with a steep learning curve. It will probably do everything you'll ever want, but learning it will take time.

Customer service used to be top-notch. Now it's mediocre. Issues go unresolved for months at a time.

I feel like they're trying to be good at everything instead of awesome at a few things. I do miss the good old days.

Very easy to use, sometimes I get stuck but I call for help and I get a quick response by a friendly team member.
One of the things I wish I could do is send attachments with the e-mails.

happy, love zen planner

I've had issues with the system doing double payments or renewing a membership with three new memberships, which causes a member to be charged three times on the same day. I am not too sure if I like this system better than others but it is what I have to use so I am dealing with it.

Best customer service and behind the scenes reporting!

We have been using Zen Planner since we opened in 2010. Zen meets all of our needs & their customer support is exceptional.

Zen Planner has great potential and (for the most part) great customer service, however, I had had multiple instances where I get ahold of someone for customer support and get told how to do something incorrectly, which is very frustrating. It is hard to know that something isn't set up correctly until it's too late. This has included items such as automated emails that get set up incorrectly, membership renewals that don't carry over correctly, etc. It is frustrating and there are definitely changes to ZP that I would like to see (example: not allowing members to book classes before they've paid). Overall I do like the software, but it is a bit confusing to use and it's frustrating when you're told to do something one way and then end up having to figure it out yourself anyway when it doesn't work the way customer support said it would.

Been a customer since 2011. Great customer service. Many options for my gym out there today, but this company has consistently delivered customer service, keeping me a happy customer.

In Australia there are a few features that are not there .. no texting options. You can’t get reports on body weight in one general report .
I think a lot if other companies have added quite a few great features which does have me thinking above moving as you are manly focused on your American audience . Customer service is good . Your services seem to be directed more at CrossFit then a normal functional training gym

Overall this works well for my business. I would love the ability to prevent a person from buying the same offer more than once (ie. 3 for 1 special for 1st-time customers). Right now a person can buy that offer as many times as they want if it's on the membership site. If they are a first time customer or not, and unfortunately Zen Planner does not offer an option to prevent that from happening.
But other than that it gets the job done.

Can never get anyone on the phone for help !

I call support very often because learning how to use the software alone feels so overwhelming for me that I often want to cry at the thought of it. Every support call I've had has been TREMENDOUSLY helpful!! The customer service and care at Zen Planner is world-class, and I can't even imagine what running my business would be like without their kindness, guidance, and PATIENCE! Oh my goodness..the patience...words cannot express how thankful I feel for the patience that the support has for me while I learn how to use different aspects of the software, and while they correct many of my mistakes. I'd give a million star rating if I could!