Zen Planner Bewertungen 

Zen Planner is great. Has all the functions I need to run my business and their customer support is awesome.

software is buggy and cumbersome. would not recommend

very easy software to use, very helpful and supportive staff and customer service. they make organizing, planning, and establishing processes easy

I love working with my guy during on boarding and email support! He understands the struggles and knows what I'm needing when I need it. As I've grown, rolled in to the second month of business, needed to find that AMRAP button, etc. He is right there!

Overall Studio works well. The Retail functionality along with the Staff App need a lot of work. Payment processing and member tracking are the relative strong suits for what is offered but there are a lot of little things that could be improved.

The customer service is great and I should use it more frequently. If I have had a problem, they have always been available and incredibly helpful. The times that I have had a "problem" with Zen Planner have all been "user errors!" I wish there was a training course that met weekly or bi-weekly to cover the ins and outs of ZP, as I know we do not take advantage of all it has to offer.

ZP does most of the functions we need. Over the years we have figured out how to make reports and such as needed, however it is a difficult process to navigate unless you only use their premade ones. Creating events is easy, but then finding out who is registered is more complex for example. However, I find customer service very helpful and on the occasions I couldn't click around to find what I need they always help me within a few days. I use the Dashboard to see who is expiring, who owes us money, etc and that is all really helpful and easy to understand.

Love the program. It definitely has a steepish learning curve but ZP offers plenty of assistance to resolve most of not all issues. I wish reporting was a little easier to build custom reports. I also wish percentage of max lifts were more readily available to my clients in class from the Faceboard. Everything else functions like it should and works efficiently!

First few months - Excellant.

Has only been a few months but have been impressed with the product and especially the level of support. A couple of little transition hiccups which can be expected but the way they have dealt with them has been exceptional.

Great software if you are looking for a one-stop shop for the back end of your gym. Only thing I would like to see is a longer cache for members to track their workouts.

great at getting back to my somewhat regular bombardments of questions! super thankful for the support along the way!

Had a few small problems with duplicate accounts and double payments through Pay Simple but software is easy to learn and tracks members well.

ZP works great for our martial arts dojo better than some other software. However, there are often glitches that cause ZP to "crash". Whether these are system or server updates, it usually happens at the busiest part of the day. I can always log back in easily, but having to do so is sometimes inconvenient.

Great UI, but getting a straight answer from technical support for everyday issues has been difficult in places. Their customer support, however, has been really great so far, and I was even assigned a specialist to help with some issues more specific to my business. A lot of the platform is still in development, it would seem, and while I'm really optimistic about how it will be in the future it's a little frustrating at times now. A roadmap for app development and desktop platform would be nice.

Great CRM with good features. However server are slow at times with processing speeds completely dropping off. Additionally, when issue arise, staff is difficult to get on the phone.

awesome product, great service and support

Great customer service. Easy software. Highly recommend for Martial Arts School / Gym!

Awesome fitness business member management tool and amazing support!

I am a loyal zen planner customer. I have been approached by mind body several times and have not switched in hopes that zen planner will continue to update the customer back end. It is very challenging for clients to navigate through zen planner. Always get complaints that it’s difficult to use and not user friendly. The app doesn’t allow you to book single appointments and doesn’t allow you to easily add or change times from the packages clients purchase. I hope this issue can be fixed soon or I will have to start looking at other service providers. Thanks.