Zen Planner Bewertungen 

I've been in business for 13 years and Zen Planner is by far the best scheduling software company I have worked with (and I've worked with a few before them). Their support team is the best! There isn't a time where they haven't been able to help me quickly and completely, whether it's been by phone or by chat. The onboarding was smoothest transition, clear communication and their follow up notes are always helpful.

Josh is my account manager is AMAZING and Zen planner has made a huge difference in our gym!! Definitely recommend the system.

In general, an OK platform and experience for the most part. When we have issues with features, or missing features, its hard to get the ZP support team to take them seriously - they tend to respond with 'not a priority right now', which is frustrating to us as customers. I hope that, as they mature, they will become more responsive to customer suggestions and comments.

I usually only call if I have something I can't figure out. Every agent on the other line has been amazing, friendly and knowledgeable. Very happy with Zen

Great customer service! Very user friendly and love the dashboard!

Zen Planner representatives are always available to help out. They also respond promptly to emails and voice messages to help get the job done fast.

Love Zen Planner. Always improving and always helpful. My members love it.

They have a problem charging my customer's cards by mistake. This has happened twice this year. After all was said and done, they left me to explain their mistake to my customers. Very unprofessional. Also, the iPad app doesn't really work. It freezes up at least once a week. I would not recommend Zen Planner.

The system does what it was intended to do, when it works. Giving my clients the power to schedule online eases some stress--except when I have to intervene because it's not working for them. Online payment collection and document signing is also a time (and paper) saver.

Some days, I spend a load of time trying to get the system to just login.
There are some basic features that would make it more user friendly and there are some features such as the timeout reset (which is intended for security but if ill-timed, can undo any work in progress) that rearrange the way I have to work and this isn't always convenient.
If I hadn't invested the incredible amount of time in set up, I would move my service. I have done the research and have a back up plan. If these problems continue to compound, I'll sacrifice the time to save the frustration.

Zen Planner is great! It is pretty in depth and has A LOT of features. Which also means it can be pretty complicated. However, their call support team is fantastic. So nice and very helpful, and I call once a week! The more I learn and get comfortable with ZP the more features I am able to use to serve my business better.

I have always received great service and support every time i have called! Thank you.

Customer service is great. The software itself is clunky and not very intuitive. Often hard to access during high peak class times. Limited staff app, though they have made many improvements in the last year.

Zen Planner is the best option out there for yoga studio software. I did the research over many months. Zen Planner is powerful, affordable, easy to use, and run by kind and knowledgable people with our studio's best interests in mind.

Decent software. Fair price. UX is cumbersome. Reporting is powerful but again... just not designed well.

Almost perfect. For a gym or box its perfect. For my business the app needs work. Shoukd be able to add notes in app imo

There have been technical difficulties that have hurt our business, administration, and customer service. We have been waiting for MONTHS now to get one of the glitches fixed, with no indication as to when it will be resolved, which is really unacceptable.

As Zen Planner has grown the customer service has taken a toll. With ZP only because it is too big of a pain to switch.

Been doing business with ZP for 2 years now. Their customer service is extremely professional and helpful. The software communicates well with my Brazilian Jiu-Jitsu and fitness facility's needs. They listen to customer's needs. It's been a pleasure doing business with them.