Williams BMW Bewertungen 

Fantastic service from the new car team. Will recommend to friends

Not great experience - Gary dealership manager and sales guy tried to scupper deal with another part of their own group and promised calls back as they said they would try and do it at same price - no calls no acknowledgment.

If they couldn’t honour / match the agreed deal at least have the integrity to call back as promised - at 1.00 after being with them for two hours they suggested we go and they’d call us within the hour but definitely before planned call at 3.00 … chased just before 3 … called again twice and no calls.

Take your business to Sytner !

I booked my car on March. As there was not the microchip for some specs I wanted, they just asked me to make a deposit of 500£ which would have been completely refundable in case the microchip wouldn’t have been available. After that I received 3 phone calls asking me to go and finalise the sale, but ignoring about the microchip still missing. So, at the end, they suggested me to download an app (which I didn’t as I spoke with another BMW and I was told that it was not possible to have what I wanted with the app as the microchip has to be installed before the car is finished).
I asked the refund, they promised me it would have happened before the end of the day if I’d have sent them a request on an email. Unfortunately I had no answer, I called again and I was told that the email address was wrong and I’d have to send a copy of the card which I paid with. After 10 days I haven’t had any reply to my mail and no money back. Being dishonest for 500£….this is Williams BMW Liverpool

Salesman had poor knowledge of the model that i was buying , also he did not inform me m sports package that i had ordered was not going to be included on the vehicle. When the vehicle arrived without the M sport package (which would be clearly visible ) he still did not know. I reluctantly cancelled my order because The salesman Lee Phillips was not competent in his job and the whole experience has really upset me. We now order our cars from mercedes Benz

Dave Farrell assisted us with the whole process of buying a BMW X1. He was extremely helpful and kept us informed throughout. He had a nice sales manner with no pressure when we were first browsing the forecourt and didn’t know what model we wanted! Couldn’t thank Dave Farrell enough and would definitely recommend using Dave and BMW again! Thanks Tommy and Denise

A big thankyou to Ian and Sophie for the fantastic customer service you gave us when buying our new BMW M4
You made the whole experience so personal for us nothing was ever to much trouble
Thankyou so much
John lynda pellegrini

Spoke to someone on a Saturday afternoon regarding a car. Informed me car available and on Monday morning would send me a walk around of car. Took a day off work Monday morning called them first thing and apparently car had been sold on Friday
Absolute pathetic customer service and an awful experience

Bad service and communication. I've booked my appointment for a sat nav updated and was told I will take half an hour to two hour Max. I waited 20 minutes before I was served from my appointment time. Two hours later, a message was left on the voice mail saying my car needed to stay overnight for a re-programming, I've called back but none of the staffs can tell me any details or time I can pick up my car the next day apart from a girl call "Jamie". I've called 6 times over 4 hours never able to get hold of her until I called the customer service and made a complain then she answered the call. She then told me I can pick up the car at 12pm the next day. Next day I was told the car was waiting for a part and won't be ready. When I want to make a complain, the manager, the supervisor, the workshop manager all not available. What a joke! The whole experience with Bmw was awful, unprofessional and frustrated.

Took my X5 into Williams liverpool, as they had repaired the off side rear air suspension air bag under warranty, only to find out on my mot last week that they had botched the job, as my rear tyres had been destroyed by the suspension allegedly being repaired by Williams. There check of the suspension was for them to measure the ride height in the evening and then again in the morning for them to say it was perfect? Then charged £120 pounds for the diagnostic and told because the mileage had exceeded the service schedule that they wouldn’t cover the timing chain issue. Hello where in a pandemic and no garage would touch our X5 because of the suspension fault. If you have a BMW great motors, never never never take it to Williams BMW unless you want to be totally ripped off and treated with utter contempt by the service department.

Took my vehicle for a factory recall on heater..vehicle was fine when I dropped it off with no obvious problems & no warning lights.. when I picked it up I was informed it had a knock on the engine ( which I had never heard) .I asked what it was thet said they wud need to strip the engine at a cost of £120ph to tell me, this wud take atleast a full day to do, I decided to leave it & was going to go to my local garage I always use...
After driving out the gates my engine management light was on & the engine didn't have a slight knock but a serious knock, niether were there before I dropped it to them .
They told me both were already there when I dropped off the car to then, ( neither were)..they also told me that apart than doing the heater recall they did nothing else apart from a visual check on my car ..
Now after getting my vehicle looked at by someone else it's seems they actually did more than look at my car, they not only plugged into the computer system the also upgraded it..
When I explained I knew the had done this they then admitted they had , even though the had previously informed me they done nothing but looked at my car...they then used the excuse that it was part of the recall , yey in the letter I have from BMW inviting me in for the call there is nothing stating this would be done...
Getting no joy from at Pall Mall so know taking this to the next level & far as I have to in order for it to be resolved

Have purchased BMW’s from Williams for the last seven years never used the warranty until now have a broken suspension arm and the Rochdale Centre said sorry we won’t cover this on your warranty.. don’t think I’ll be buying another BMW ...shocking service...

Following what should have been a simple repair under warranty, Williams BMW Liverpool refused to replace the Seals in my 5 series 520d 2018 under warranty as they stated it was leaking at an acceptable rate. My car falls out of warranty in 1 month and they said it was their policy. I have attached photos of my Driveway to show the amount leaking whilst it was parked.. Poor customer service and a manufacturers warranty that is not fit for purpose.

Cant say a bad thing about them, polite good service after my car was re-called for a faulty EGR, they arranged a courtesy car which was on par with my car, took it on Friday and had it back Monday.

Cannot even contact them they don't answer the phone, not sure if my car needs a recall,used Williams in the past bad then and looks like they haven't changed.

Had a recall job done on our X3 and was completed really quickly. Shame about the fault but the garage were helpful.

Took my car into BMW repair centre Liverpool for body work repair. The car went in with no faults at all. When I was handed the keys back, the car had a tyre warning indicator on the dash. They said it went in like that and that they have topped the air pressure up and it just needs to be reset. I took the car away and reset the tyre pressure. The next morning, I went out to the car to find 2 flat tyres. Now at the time I couldn’t prove bmw had caused the tyre damage. I went through my dash cam footage for an unrelated event and came across a file clearly showing the engineer complaining that car car had a tyre warning light after being taken for a test drive. I sent the footage in to bmw uk but was fobbed off. I will never go there again. Absolutely Appalling customer service.

Just to follow up. Feb 2021. I was in the market for a new car. Williams pestering to have a look at their cars. yeah....okay. Sorry, but Mercedes got my business. should have not destroyed my tyres and deny it.

Really poor experience that is still going on 8 months from when it should have been solved. Bought an X5 last year as I'd been with the dealer for years so happy to upgrade. All fine but unfortunately car got nicked. Insurance replaced it. Only then did my problems begin. I asked for the same car and it took 8 (eight) months to arrive. Problem wasn't getting the same car but the original registration of the vehicle. Turned out BMW Williams had done it incorrectly so I was driving around for months incorrectly registered. Anyway as the car got pinched I needed to send in my V5 to the insurer (BMW) as I/ they didn't have one (I couldn't as it wasn't registered properly). As I didn't have the V5 (as BMW Williams had incorrectly registered it) DVLA said I had to send in a V60 to get a V5!!! Only problem was then I'm told it delays the replacement V5 getting sent out so BMW Williams can then order the car (remember BMW Williams caused this) so BEFORE XMAS its then a further delay of 2-3 months. This was all pre covid-19 lockdown btw. So I send in a letter highlighting the frustration, I call them and I email them and get a very terse response basically saying our 'internal' records are correct so its not our fault (that was how it was written). The lady who managed the complaint I can only describe as acting like a 'scally' as she had no decorum. I'm half expecting BMW Williams next to blame a delay on CV-19. Anyway enough about the cause of the delay so bear with me. This is the finacial penalty I have to pay for their errors. Somehow due to their delays I lost all of my insurance for the year which even though it was a theft I was entitled to. Please take note even if BMW Williams register the vehicle incorrectly, take your insurance money, take your premium for what they describe as a 'fault' claim (which seems unfair but there you go), lose your no claims they add insult to injury by saying I can't have the money back or the (rightful) extension on my insurance as I didn't get it because time has run out on the year. So I lose my Insurance cover waiting for a car delayed because of them. For me its about £900 and I'm asking them to extend it for the months I lost for them having caused the delay. Seems reasonable as if they had replaced my car the day after the theft (as an example as I'd never expect it to happen that fast) I'd still have had ALL of the Insurance running for the year remaining which was 9 months. Also I asked for a hire car and it was a blanket 'NO' from right across their business: Dealership, Finance/HO, Insurance arm, Broker. So I've had to hire cars for the interim AND continue to pay the HP on my car. I think its about 150 days of hire car days I've accumulated. Be careful as they are great at moving your complaint about from one part of the business to the other. I bought my car and insurance from BMW UK Williams Dealership so its their responsibility. Disgustingly poor experience and as I write this nothing is getting done to resolve it except more emails telling me they are investigating. I did tell them in December, January, 2 weeks ago and last week and I wont stop as this is theft. A shame as there's some good people earning a living there but they don't deserve honest peoples hard earned money. One of many reviews until I get this sorted out.

My car went in for a safety recall also got brake fluid service,staff were very helpful and friendly and when I went to pick the car up they had cleaned and vacuumed it.

Booked in for a service and safety recall on 16th August, received an email confirming the booking. On arrival I wasn’t on the list and was taken to a lady who was dealing with the recalls, as this is why the receptionist thought I might not be on the service list. She could not find a record of my booking, told me I wasn’t booked. On showing her the email she accepted I’d made the booking but informed that ‘some fall through the net’.
She was starting to tell me about a problem with the safety recall when the man next to her, clearly thinking she was incapable, took over as ‘he has his script ready’.

They did not have the parts for the recall and informed me that if they took the car in and found it needed the recall work they would not be able to let me have the car back as it was a safety issue. The parts were not available, and he told me, almost proudly, that there were cars that had been with them for 7 weeks waiting for parts. He would be able to get me a hire car, but rather pathetically told me it might be a Vauxhall or Nissan and said I’m sure I wouldn’t want that!

The options I was given were leave the car to be serviced and potentially leave it there 7 weeks, or come back in October by which time my car would be 3 months late for its service. He made great pains to blame BMW for the recall and lack of parts, I would have expected their dealer to be more supportive and that’s what I’ll be outlining in my letter to them.

I told them it was abysmal service and that I’d go elsewhere. He informed me that every dealer would have the same problem. I’m booked into a non Williams dealer in 10 days time who have confirmed they have the parts.

Abysmal service, condescending unhelpful member of staff. I won’t be back and the BMW motorbike I’m about to buy will most certainly not be purchased from Williams Liverpool.

My frustration with Williams began after a recent visit to the Liverpool Service Centre for a recall on my 5 series. Upon receipt of the letter informing me of the recall, I phoned the service centre to book in and was told that there were no courtesy cars available for 3 months. I was instead offered an appointment at 8am Tuesday morning the following week and was told that my car "will be first in and the job won't take long at all" so it would just be a "short wait". I booked in the 8am slot as it would be possible for me to drop the car off, wait for the job to be carried out and make it to work on time, as suggested by the Williams employee.

I arrived early to find the car park completely full. Seeing as my car was scheduled to go straight into the garage for the work I left it outside the front doors instead of in a space (none of which were available anyway) and headed inside to find a queue of people. After a short wait I sat down at one of the desks and was informed that the process would take "up to two hours". I informed the assistant that I'd been previously told the car would be straight in and the job wouldn't take long to which she replied "yeah they always say that".

I watched out the service centre window as my car sat there for almost two hours before being taken into the workshop. I didn't get the keys back until 10.45am, 2 hours 45 minutes after arriving, resulting in a very late arrival to work.

The one sweetener or so I thought was that the car was getting a quick clean and would be nice and fresh when I get the keys back, but just to add insult to injury when I got back in the vehicle it absolutely wreaked of sweat and body odour, which was not there when I delivered the car. I felt sick.

After writing a complaint to them I got no response. After two weeks I forwarded the complaint on to main BMW and later received a phone call from a snobby man at Williams giving an uninterested and condescending talk about my complaint. It ended with us agreeing to disagree, rather than him taking responsibility for the poor service. Somehow it was my fault and I shouldn't have believed my car would actually be going into the workshop at 8am, even though it was booked in for 8am and I was told it would go straight in on arrival.

Friends and family have also had abysmal aftercare service from this place. Avoid.