Williams BMW Bewertungen 

Cannot fault the service here. We bought an X4 and dealt with Faye and Dave at Williams BMW Liverpool. Both were very professional and looked after us very well. Faye even arranged a lovely surprise with flowers and balloons on our collection date as it was my wife's birthday - such a lovely and thoughtful touch. A pleasure to deal. Thank you so much we had a great experience.

Since buying an x6 from them, the after sales is disgusting. Endless issues with the car. Brakes squealing after month of owning it.. turns out worn brakes and discs.. car shudders badly on braking.. was lied to saying it was fixed but wasnt and only after a year they investigated it properly and it turns out its a broken axle. Initial repairs promised at sale took 3 months to get done... later at mot, bolts were found missing from the exhaust. Amazing standard for a bmw approved car. Maybe your technicians need glasses to have missed all these faults. More faults arose. Failty.boot struts and damaged axle which was why car shudderred from day one. Now waiting for 5 months for parts for this "lovely car".. Manager Chris Benson is an arrogant manager and refuses to resolve complaints and simply patronises. Be warned..Once they have your money they don't give a damn about you.

Update. 6 months later, I am told the car is repaired but they won't confirm the shuddering on braking has been sorted. Meaning it's still there but they don't care and want to give it back to me. I will reject the repair if still present. Shame on you Williams bmw. Blood sucking parasites..and with regards to contact us response..don't waste my time. I've been in contact for months and still get treated like crap. Disgusting company.

Fantastic experience, Lee Phillips was outstanding from start to finish with our new car, great to deal with, kept in regular contact, and had a brilliant handover of our new car, nothing was too much trouble for him. Highly recommend Lee and Williams BMW Liverpool.

Viewed and test drove a 335d and with only 31,000 miles on it I totally believed it was a 1 owner car like stated in the advert and having it confirmed in person. The next night I paid for tha car in full as it was going to be ready for collection the next day, which is not something I would usually do but I put my trust in the fact I was buying from a BMW main dealer. After I paid I had a sudden bad gut feeling and HPI checked the car myself to find out it was a 4 owner car!!! They tried to send proof of 1 owner with a screen shot of they're own HPI check which was clearly not up to date because it was the original reg of the car on the check (not the current private plate). I was then told that they sold the car to a couple back in December 2022 and bought it back off them recently, completely contradicting they're claim of it being a 1 owner car. Needless to say I demanded my money back and got it fairly quickly. All is not as it seems with this dealership, BUYERS BEWARE!!!

Put a deposit of £500 down to move a car from Williams Manchester to their Liverpool dealership for a test drive on 30th September. Unfortunately I couldn’t go ahead with the car as I had an accident and fractured my arm so couldn’t drive for 10 weeks. Advised David Sutcliffe Manager, who said he needed all my bank details to refund the deposit. I have been waiting nearly 4 weeks now. Numerous calls, emails and texts. With promises that it’s in the hands of the accounts department. I’m still waiting and getting so concerned that I won’t see my money refunded.

Fantastic service from Jake at Williams Liverpool MINI. Went above and beyond to accommodate the collection of my old car and delivery of my new one. First experience buying from this dealership and will be again in the future.

The 1 star is for the friendly guy at the door managing the bookings at Williams Liverpool Pall Mall. After him shocking service starts and lies as one of the poor girls on the phone accidentally mentioned my car hadn't been touched. Not mentioning names but after all the hassle of 2 visits and 8 weeks (as each appointment was a 4wk wait) and car still not repaired (they offered me £30 fuel for free) for the inconvenience which I politely declined!!
Would never step foot in that place again.. avoid!!

Recently bought my first ever BMW from Williams - Liverpool
From the moment I met Shelly Dunn , she had made this process seamless, and stress free
She is very friendly, very professional and very knowledgeable 💯
I can’t thank her enough for making my first BMW experience - exciting to buy !!( we all know buying a car is pure stress normally )
The staff are all lovely there , very friendly and the air conditioning is fab 🥵🥵

Williams Liverpool BMW misrepresented a nearly new BMW Active Tourer, registered on 27th March 2023. Returned for full refund under Distance Selling Regulations. Car advertised with mileage of 2000 & order form stated 1851 miles. Upon arrival at home on 21st July I discovered via the BMW App the correct mileage should have been 4231. The App also showed that three of the tyres had been excessively over-inflated. The one tyre with the correct pressure had a puncture repaired as evidenced by the pre-sale checklist which I asked to see a copy.
The salesman claimed the car had never been loaned to customers & was de-fleeted at the end of June. The used car sales manager provided a document that stated the car had been used as a demonstrator by a staff member from 1st May, but I never received any unequivocal proof. The mileage travelled in 2 months equates to an annual mileage of 25386!
I had purchased this particular car after discussing with the salesman an alternative vehicle at BMW Edinburgh which had 2444 miles. I chose the Williams car predominantly because of its advertised lower mileage.
I complained to Williams via email on the morning of 24th July & received a response to say they’d contact me the following day, but I received nothing. On Wednesday, 26th July I sent a reminder email asking for a response & in the afternoon received an email stating the mileage was incorrectly stated as well as a copy of the pre-sale checklist & demonstration vehicle record.
It took the Company from 24th July until 16.00 p.m. on Friday 4th August (4th August, the deadline for me to reject the car) to try and agree a satisfactory outcome to my complaint but this was not possible.
At the time of finding the Williams car there had been the same car for sale at BMW Doncaster with the same registration date. I’d dismissed this because even though it was £770 cheaper & came with a 5-year service plan the mileage was 4000 which I’d felt was too high.
I would have been happy to have kept the car if Williams were prepared to match the deal which I could have had at Doncaster, but they refused.
On Tuesday 1st August I emailed my complaint to BMW UK, but I have never received a reply.
What disappointed me most about my experience was the contempt shown for my complaint. My emails typically took a full day or longer to receive a response and some of the language used was quite extraordinary:-
Email from used car sales manager dated 24th July “I hope from when we have met you don’t think we have tried to pull a fast one”.
Email from used car sales manager dated 9th August “This is ridiculous. I am not trying to obstruct any return of the car or money”. I was refusing to release the V5 until I had received my refund otherwise I was surrendering ownership & Williams were the able to sell the car and delay payment to me for however long they wished.
I did provide the V5 registration document within 24 hours of receiving my refund.

If you intend to deal with this company, then check the vehicle’s description very carefully, ask to see the pre-sale check list before driving off otherwise you could end up in the same situation as me.
If like me you buy a car from Williams without visiting the showroom do not test drive it before departing as you will have given up your right to return it within 14 days under the Distance Selling Regulations. Do not drive the car if you discover any issues once you arrive home. My car remained in the garage from arriving home until it was collected 19 days later. As the transport company don’t provide any collection documentation I drew up my own on which I recorded the vehicle mileage etc. and the driver and I both signed & agreed that the car was in excellent condition.

Took our car in, in January as the parking brakes froze and made the most horrendous noise and we had smoke coming from the brakes. It was 'repaired'and cost about £500. The same thing happened again in April. It was 'repaired' and cost just under £500. The same thing has happened again nearly 3 weeks ago, we took it in and haven't had it back yet! They have now decided they know what's wrong , but they want £1500 (which is apparently a big discount) to fix it!
As with other reviews, no one answers the phone, they say they'll ring back and they don't! And it's always the poor girl with no real say if you do get through! Very disappointed with such a big firm. And frankly I would never buy a BMW again!

I'm not surprised there are twice as many 1 star reviews as 5 star. I'm only giving one star because it's actually impossible to give none.

My wife had a minor accident on Sunday 18 June and due to a burst tyre we had to have her car collected by BMW Roadside Assistance. It was taken into Williams Liverpool on Monday 19 June. Since then it has been virtually impossible to actually speak to somebody to get up to date information on progress. I have lost count of the number of times each of us has spoken to the receptionist who is unable to ever get an answer from the service team. She also sends emails to them which are never answered. I actually feel sorry for her as she bears the brunt of our frustration. In addition, we have tried ourselves multiple times to get through to the service team using the automated telephone system (1 for service, 2 for a car already with you) but never get an answer. It is somewhat ironic that we are then forced to listen to a recorded message telling us how proud you are of your customer service while we are hanging on for an answer that never comes. I really did expect better of a BMW franchise.

I am sure Guy Adams, the managing director, wouldn't tolerate this level of service and his customers shouldn't have to either. His quote on the website rings hollow I'm afraid. “At Williams BMW we are passionately committed to offering the highest levels of service for our customers, and that’s what makes the Williams difference.” Really, Mr Adams, this just isn't true.

Some of the comments here are completely at odds with my experience. The salesman Andy was pleasant, professional and helpful. The business Manager was very personable and friendly and the hand over went well. We had a couple of minor issues that can happen with any high tech car but this is where Williams earned their five stars. Chris, the Used Car Manager was top drawer. He gave his time freely and was extremely helpful and very fair minded. Thank you Williams for a wonderful car and a great dealership experience.

I thought it was only me that had bad experience, I've used Williams Liverpool for years, the level of customer service in Jan/March 2023 is that of a back street garage, with 5 star price. On the plus technicians did a good job.
To make matters worse I've actually complained to BMW about the customer service, and they have STILL ignored complaints.
The previous staff at Pall Mall service were fantastic, but looks like the have gone to work elsewhere.
Sorry Williams up your game, look after your customers.

I’m sure the engineers are very competent and the Service Dept staff always seem very friendly and helpful when you visit. The main problem in my experience is that they never, ever answer the phone.
Due to a recall, my 730 was with them in Nov 22 and again in Jan 23. On both occasions I found it impossible to contact them to find out when I could collect my vehicle. Phoning them feels utterly pointless, as nobody ever answers. It just rings out for ages. Every time I tried, it just rings and rings. I could understand nobody answering the phone on one occasion, but it is every time you call them. Just awful.
I have told Brian in the Service Dept how poor their service is and also the manager, but I doubt if anyone there cares. It has put me off the BMW brand, which is a shame.

Really really bad service from BMW. Car was booked in with garage for a recall, I spoke to a Brian on Friday and advised I would need my car back by 3pm as I collect my son who's disabled from school each day and if this was a problem I would rebook my car in during the half term break. Brian called me and said this wasn't a problem at all and to come in as agreed. Dropped my car off at 8:45 and got back to the garage at 15:20 and I was informed the car was still in the garage and Brian hadn't even called me to tell me. Thankfully a really helpful lad called Mark ran me to the school in a company car to collect my boy and bring him back to the garage, this score is no reflection on mark. I was then waiting in the garage til just before 5pm. Brian called me over to his desk told me the report was being written up but he will email me a copy, I'm still waiting for a copy of the report nearly 24 hrs later, he also told me they didn't get a chance to wash the car. I was told they would valet it as part of the service.

Really really poor experience.

shocking, my experiance with Williams Trafford, paid for diagnostic on my X5 Hybrid car and been advised needs new gearbox driven only 53k miles, after receiving the detailed diagnostic it took them 8 seconds to suggest £12k job, and guess what I got the car tested elseweher no problems with gear box, and the fault resolved for £940.00 only at another garage.
my advise do not trust them and I will take it further.

Absolutely appalling..sons car in for "recall"..on Monday 5th..he brought the car home same day and could smell burning ..checked battery compartment both cables red hot and outer sleeves melted ..apparantly recall was because of such issues ..tried speaking to manager since Monday..just will not answer me or return my cals

Booking in very friendly promised callbacks etc. After service care and attention very poor. Passed through to a line that rang a ridiculously long time with no answer, eventually led to a voice mail that was naturally never responded to. I rang back and after a long wait for an answer the phone was picked up and put straight down again. Then got through to someone who promised a call straight back. Guess what? No call back. Under no circumstances would I return to Tom Williams Liverpool. Incompetent service staff

It was an awesome experience from start to finish with the ordering and delivery of my BMW X7.
All thanks to Mr Craig Jones for making the process stress/hassle free.
The support from Mr Jones after delivery has been unbelievably incredibly excellent.
I recommend Mr Jones and Williams BMW Liverpool to potential Beemer customers.

The team at Liverpool are always friendly and approachable on arrival to the garage. Staff show great knowledge about the cars and different products available. Very efficient and helpful when I placed the order for my car