Swansway Motor Group Bewertungen 8’373

I have just purchased a new Jazz from Swansway Honda Stockport..
The sales executive - Emma Liddiard was excellent throughout out the process. Great communication, support to navigate Honda’s unfathomable forms and processes and consistently pleasant and supportive.
Emma is such a credit to Swansway Honda Stockport, she is always professional, knowledgeable and customer focussed.

I would always go back to Emma for any further new car purchase.

I am delighted with my lovely new Jazz and cannot thank Swansway Stockport enough.

I wanted to acknowledge the outstanding service provided by Justyna Szymkiewicz. She communicated clearly at every stage, kept in touch regularly, and made the whole experience smooth and stress‑free. Her polite and efficient approach really stood out

I cannot speak highly enough of the service from Josh Bloor at Crewe Audi. After a disappointing experience with Vindis Audi Huntingdon, my dealings with Josh were seamless from start to finish. He was professional, transparent, and attentive throughout the process, and I would highly recommend him. I’ll now be a regular customer — I love the Audi brand, and Josh and the team at Crewe Audi delivered an experience truly befitting a premium marque.

What a shame.

We made a 1.5-hour round trip to view a car that wasn’t even on site. I had called that morning and was told, “we’re very busy today, only two of us in—come at 1pm.” I then called again while en route to apologise that I’d be around 20 minutes late.

On arrival, we waited approximately 25 minutes, only to be told the car was at the body shop.

We remained polite and understanding, and asked for valuations on both my car and my wife’s. After another delay while the salesperson spoke with the sales manager, we were given figures and left, asking to be contacted when the car was available.

The next day, we received that call—and made another 1.5-hour round trip for a viewing and test drive.

To be fair, the salesperson was courteous and explained that the alloys would be refurbished “like new,” dents and scratches addressed, and damage to the passenger seat repaired. However, this was followed by a fairly heavy sales pitch—seat treatments, finance, warranties—along with a few too many hard-luck stories. At that point, I decided to step back and said I’d sleep on it. On the way back we decided we’d buy the car!

The irony is that the car was not available the previous day as it had been at the body shop. Given the car had significant works to be completed in terms of the body shop - it is advisable for motormatch to reconsider who they use. Or ‘perhaps’ that was just an excuse of why the car was not available after making an appointment, calling en route and then finding the car wasn’t available.

After some missed calls on both sides, we eventually spoke again—only to be told that the valuations on our cars had been “mixed up,” and the revised offer was significantly different.

It’s quite baffling. Between my wife and me, we had intended to purchase two cars (one in Stoke, the other in Stockport)—around £29,000 of business, now lost.

The irony is, we still want the car—but our confidence in the dealership has gone.

A final note: Paul from the Stockport branch was excellent. Although we only spoke over the phone regarding the car my wife is interested in, he came across as honest and straightforward—something we unfortunately didn’t experience with the Stoke branch.

I’m sorry if this review is uncomfortable to read, but it is an entirely accurate reflection our experience.

Bought a 3 year old car, 2 weeks into ownership, warranty work was required which is no problem. The dealer who carried the repair work out identified there was cords showing on the tyre. They recommended to replace the two rear and carry out wheel alignment. VW Crewe are now ignoring my email. Unhappy that I am currently losing out on somthing that should have been corrected before sold to me

I recently had the pleasure of purchasing a car with the assistance of an outstanding salesman Gregg Parkison, and I cannot recommend his service highly enough. From the very first interaction, he demonstrated professionalism, transparency, and a genuine commitment to ensuring I found the right vehicle for my needs.
What truly set Gregg apart was his excellent customer service. He took the time to listen carefully, answer every question thoroughly, and provide honest, pressure-free advice. At no point did I feel rushed or pushed into making a decision.

Gregg's knowledge of the vehicles was impressive, and he was able to clearly explain features, options, and pricing in a way that was easy to understand. Most importantly, his approach felt sincere and customer-focused rather than sales-driven.
Overall, this was one of the best car-buying experiences I’ve had. If you are looking for someone who combines expertise, integrity, and genuinely excellent service, I would highly recommend going to Motor Match Crewe.

Stoke motor match what a joke 😂 tried to offer less than we buy any car by £1500 for a car that retails over £15,000 absolutel con artists😂

I purchased an Audi A5 Avant from Stoke Audi last friday 20/03/26 and basically I felt I got a brand new car for the price of a low mileage 6 month old one. Very pleased with the deal and total customer service from salesman Joshua Owen. He kept in touch and nothing was too much trouble, he even supplied me free of charge with extra number plates for my private reg. Could not have got same service elsewhere.

Just spoke to Jonathan Sula at Blackburn Audi ref a vehicle recall and some history, super professional and very helpful and a credit to the AUDI brand.

I would strongly recommend that you do not purchase any second hand VW from a dealership without them confirming to you, in writing, that it has not been written off prior to the sale to you!!

I have always had VW cars since my very first car with all of them being purchased from the Crewe dealership. However, my latest experience has ensured that I shall never purchase another VW.

I purchased a Tiguan (preloved) from the Crewe dealership. From the outset there were a few issues which I thought were minor - the gear stick knob came off whilst i was driving, and the fuel gauge was always showing as 3/4 full despite having a full tank of fuel. The gear stick was an easy fix, however it became apparent that the fuel gauge issue was not.

The car went in 3 times to have the matter looked in to, each time I was assured when I picked it up that the matter was fixed. It was not. It also then took a further 6-8 weeks each time for the car to be able to be returned to the dealership for the matter to be looked in to.

On the 3rd and final time, the car was in the garage for 5 weeks, with no apparent way of fixing the issue. Whilst the car was in being 'fixed', the customer service levels were shocking - I was not actively kept up to date, and instead I had to call the dealership to find out what was going on. Everytime I called, I was provided with the response of 'they are still looking into it'.

Eventually, I told VW that I no longer wanted the car as I had lost faith in them and the car - there was still no solution to the issue found. It was at this point that I contacted an entirely different dealership, for a different brand of car. Within 5 minutes of being on the phone, they advised that the car I had purchased had been written off prior to me purchasing the same.

This had not been disclosed to me at all during the purchase process - I would not have bought the car.

When I advised VW of this matter, they 1) denied that this was the case and 2) told me that if i wanted to return the car to them then I owed them.

The matter was eventually resolved, however I had to get the finance company involved. It took over 3 months for the matter to be resolved.

I’ll admit, I’m a fairly easy sell when it comes to cars. I know what I want and what I want to spend and Swansway Audi Blackburn have just made it super simple for the second time. Big thanks to David Pirie for all his help and his support team. They’ve dragged me away from a lifetime of loyalty at Mercedes and have looked after me ever since. Great cars, competitive prices, friendly sales team and no tricks.

I visited the Seat showroom today because they were advertising a car I was keen to buy ! Not local by any means but I had purchased a VW T Roc from the same companies VW franchise .
Anyway business must be booming because the salesman I saw frankly couldn’t be bothered with me ! The car wasn’t at the dealership ! The end of our conversation I left .
Picking up my wife’s new car this weekend from Kelvin at Barlow Morors who was brilliant !

Louis provided an excellent level of service at the VW Centre. He was highly professional and took the time to explain everything in detail, ensuring that all information was clear and easy to understand. He also offered helpful advice, which we truly appreciated.
It is evident that Louis is a specialist who takes pride in his work and is perfectly suited to his role. We are very satisfied with the service we received. Thank you for your professionalism and support (Oldham).

Right from the very start felt rushed .definitely not explain to properly.nothing the salesman csaid was true .myself and partner felt very be littled ....arrived to collect the car was made to wait an hour and a half ..ignored .was sold an unsafe car that should not have left the garage ...had concerns before I left but was totally not listened to ..on way home got a clunking noise when braking ..phoned to complain next day ..shrugged off ..not taken seriously..one key fob was dead ...when they collected the car on the following Monday one wheel nut was missing on n/s front wheel .and the other 4 studs were hand tight ..could quite easily of been killed if wheel would of come off which it was very close to ..after they checked the brakes it turns out the front pads were cracked which they changed and was made to feel gratefull by the manager ..apparently this car had a fresh mot and completely checked .its been the most stressfull week of myself and my partners life .no confidence in motor match ...and still getting things wrong ..I would personally never recommend or purchase from this garage.1 star is too much .they don't deserve that

I have just bought a new BYD from the crewe branch, Henry was the salesman and i cant praise him enough. He was a lovely young man, very patient and really helpful. Would definetly recommend both a BYD and Henry

Bought from VW Oldham polo gti day of collection salesman Jonathan told me 2 tyres will need changing said they will put midrange tyres on drove home 120 miles car felt noisy and jittery had tyres checked and found they put cheap Chinese mud and snow tyres on and they were very under inflated, called them and they did the normal main dealer thing and fobbed me off, i paid for a premium car brand so didnt expect them putting the cheapest nastiest tyres on absolutely disappointed and disgusted in them acting like a back street dodgy car trader and will now cost me to replace them. A warning to all future customers to be very careful when buying from them.

Awful customer service skills!!,Saw a car on there website and wanted to purchase,just PX Value needed and finance figures..Didnt need to sell me the car!!!..
Would not converse by Email so that i had everything in print...."Lost Sale"....Plenty of other dealers around.

Excellent experience from start to finish with their accident repair centre in Crewe. From the initial phone call they were really helpful, professional and explained the process from start to finish.

They collected my car, delivered a courtesy car, dealt with the insurer directly (despite my insurer originally preferring me to use one of their providers), they repaired the car in half the time they originally quoted and delivered it back to me fully valeted, all without costing me penny other than my insurance excess. The main benefit is that they only use Jaguar approved parts, which keeps my Jaguar Warranty valid.

The repair job is amazing and far better than I was expecting, you'd never know the car had been in an accident and the paint match is unbelievable. I would highly recommend Swansway Accident Repair Centre in Crewe if you are ever unlucky enough to be in an accident.

I purchased a vehicle from Motor Match Stockport in good faith, expecting it to be of satisfactory quality and properly inspected prior to sale. Unfortunately, shortly after purchase, a number of faults became apparent that should reasonably have been identified during the dealer’s preparation and inspection process.

When I raised these issues, a manager had stepped in to deal with my complaint and I was directed to pursue repairs through an external warranty provider rather than the dealership addressing the matter directly. Expected to pay for diagnostic charges. A warranty is an optional product and does not replace a supplying dealer’s responsibilities and my statutory rights that I am expected to receive by law. I have since had to spend considerable time following up, requesting proper acknowledgement of the issues, and asking for documentation. I was later told that the fees would be covered in the form of a good will gesture on this occasion.

This has made what should have been a straightforward aftersales process far more stressful and time-consuming than necessary. I am still seeking a resolution based on the dealer’s obligations to perform the one time repair that is my statutory right. I would like this to an opportunity for Swansway to step in and deal with this complaint directly as I have already included Black Horse and Swansway in the email threads.

I hope the business reflects on this experience and improves how post-sale concerns are handled, as customers should not have to push this hard simply to have legitimate issues reviewed properly.

Very pleased with the polite and helpful service from the sales people Joe & Elliot. Nothing was too much. I have had numerous cars from Swansway Chester and have never had any problem with any aspect regarding my vehicles.