⭐⭐⭐⭐⭐ Fantastic service from Jatin! He was patient, knowledgeable, and went above and beyond to help us book our holiday. Nothing was too much trouble, and he took the time to explain all the options... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
⭐⭐⭐⭐⭐ Fantastic service from Jatin! He was patient, knowledgeable, and went above and beyond to help us book our holiday. Nothing was too much trouble, and he took the time to explain all the options... Mehr ansehen
Unternehmen hat geantwortet
Bought a "Mystery Holiday" from Groupon for £258, and paid £80 extra because i wanted to fly from East Midlands instead of Luton. Their T&C stated that you need to buy 2 wouchers, not 1, and that wa... Mehr ansehen
Unternehmen hat geantwortet
We are a group of 6 who wished to purchase a mystery trip via Groupon. Due to Groupon only allowing purchase of 4 vouchers, I contacted Weekender Breaks to find out how we could book for 6 adults. The... Mehr ansehen
Unternehmen hat geantwortet
Jatin made my booking really easy and straightforward, quick process with booking. Really friendly and very professional , would highly recommend using him to book.
Unternehmen hat geantwortet
From the romantic streets of Paris and Pisa to the Swiss Alps and Scottish Highlands, our dedicated team puts you at the heart of your vacation. We carry out in-depth research on every destination and hotel to ensure you get the dream escape you deserve. For example, you could be jetting out on your honeymoon, travelling to see family overseas or flying solo to experience a one-off European adventure. There are all-inclusive options too, for when you want more bang for your buck. Our multi centre trips allow you to discover many new destinations in one trip, and we take care of all connections between cities, whether by train or plane. When you want a memorable way to explore Europe or idyllic honeymoon islands, we do everything we can to ensure you’re well looked after from the moment you call or book online until you arrive safely back home with so many amazing new stories to tell. If you’ve already travelled with us, we look forward to reading your review and will respond as soon as possible. Thinking of booking your next vacation with Weekender Breaks? Browse our verified reviews and visit the website today.
1 Ballards Lane, N3 1LQ, London, Vereinigtes Königreich
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Unfair and misleading …
Booked a “mystery holiday” through Groupon with this people and honestly… all they do is ask for extra money.
They make it sound like you’ll get a lovely trip, but then they send you to Poland — and even that comes with extra fees.
I only asked them to check the price from Manchester, and when I said to leave it as London like the original plan, they suddenly wanted to charge me extra to “change it back,” even though I never asked them to change anything in the first place.
They never explain the terms and conditions properly, and when they try, they speak so fast you can’t even understand what they’re saying.
And on top of all that, they refuse to refund you under any circumstances, no matter what happens in your life. It feels completely unfair and misleading.

Antwort von Weekender Breaks
Samrat went out of his way to find something to suit our dates. We are very grateful and look forward to our rare weekend away. Thank you!

Antwort von Weekender Breaks
Searched for best options as our trip was for 3 people not 2. Good communication, and explained hotel locations and travel links well. Very happy with service provided by Rohan Ginotra. Really appreciated how he took time to research and get us a good deal.

Antwort von Weekender Breaks
The company booked me a room at a hotel that had bedbugs. When contacted they tried to claim i did not go to the desk and let them know then claimed I went to the desk to check out. I went to the desk notified them of the issue and checked out. They are refusing to help me with any sort of refund and expect me to eat the $500+ cost of the vouchers and extra fees.
Update: they now are offering me $71.85 which isn't even half of what I paid for a new room. They are requesting i update or take down this post.
Every step of contact with them has been miserable. Theyre rude. They do not let you speak if on the phone. Theyre holding the $71 until I take down this review. Below is a word for word copy of the email.
(Weekender Breaks)
Nov 17, 2025, 14:25 GMT
Dear Maely,
Travel Dates - 03/11/2025 to 05/11/2025
Destination - Orlando
Thank you for your time and patience.
We will proceed with the refund of $71.85 to the same card that was used to pay the supplement.
We recently came across your review titled “Bed bugs with no resolution”, and we are truly sorry to hear that your experience did not meet your expectations.
As all services are booked through our suppliers, we are required to follow their process before providing a resolution. This may sometimes take additional time—not as an excuse, but simply because we are dependent on their investigation. We appreciate your understanding, and we are glad that we have now been able to offer you a suitable resolution.
As part of this goodwill arrangement, we kindly request that you remove or update your original review to reflect your revised experience now that a resolution has been provided. Once we receive a screenshot confirming the removal or update, we will proceed with issuing the refund without delay.
For your convenience, here is the link to your review: (had to be removed for the post to upload)
We trust that this resolution demonstrates our genuine commitment to delivering a customer-first experience, and we sincerely appreciate your cooperation.
Kind Regards,
Customer Service Representative
When I stated I did not feel a resolution has been made and asked where the review was this is what I got back.
(Weekender Breaks)
Nov 17, 2025, 14:39 GMT
Dear Maely,
Travel Dates - 03/11/2025 to 05/11/2025
Destination - Orlando
Thank you for your response.
For your convenience, here is the link (had to be removed for post)
If you could delete the review, it would be really helpful and greatly appreciated.
Kind Regards,
Customer Service Representative
I responded: Yea im not deleting it at all. Im actually updating it to reflect the absolute joke your company is.
Have the day you deserve.
The email thread has continued with them offering $171 to my card and a $90 Amazon voucher that they then revoked and offered $100 to my card and a $90 Amazon card.
No this does not meet my expectations. Here's a cost breakdown.
Vouchers: $398
Extra fee to fly from Cincinnati: $100
Seats on the flight to be able to sit with my husband on our honeymoon: $33
Carry on bag: $99
Hotel to stay in after bed bugs were found in the original room: $143
This totals to: $773
A refund of $100 to my card and $90 to Amazon is absolutely not sufficient for the absolute disaster that was our trip booked through your services. That was the absolute worst trip I have ever been on and it was my honeymoon. Its extremely disappointing that it was ruined.
This is not a "customer first" company. It is a scam.

Antwort von Weekender Breaks
Beware of the Groupon and Weekend Breaks Mystery Break - this is basically a scam! I would give it 0 stars if there was such an option. And the fact that they flagged my review for containing defamatory content is quite telling in itself.
I purchased a voucher based on their advertised offer and complied fully with the merchant's requirements by submitting three available travel dates. The Groupon website explicitly states that "destinations are drawn at random based on your preferred travel dates and departure airports," which clearly indicates that providing preferred dates is a prerequisite for receiving a compatible destination.
Despite this representation, the merchant disregarded my submitted availability entirely and offered dates when I could not travel, i.e. late January or midweek February. Both completely incompatible with my provided availability. Both offers bore no relation to my submitted dates, rendering the vouchers entirely unusable despite my full compliance with the stated booking process.
Their practice constitutes a clear breach of consumer protection regulations due to:
1) Misleading advertising regarding the matching of destinations to preferred travel dates
2) Failure to deliver the service as described on their platform
3)Misrepresentation of how the booking system operates.

Antwort von Weekender Breaks
Samrat was fantastic! He went above and beyond to help us with our holiday and the find the dates that worked for us in a wonderful location. Highly appreciated - nothing was too much trouble for him.
Thank you!

Antwort von Weekender Breaks
Smooth information by Rohan , looking forward to more holidays

Antwort von Weekender Breaks
All good and helpful from Sam

Antwort von Weekender Breaks
A few months ago, I bought a Groupon to travel with my friend through Weekend Breaks, and everything has been absolutely perfect from start to finish.
The agency’s support was excellent — we always felt well taken care of, and whenever a small issue came up, they solved it quickly and efficiently.
Samrat handled our booking and went above and beyond to find flights that maximized our travel experience. Later on, in the resolutions team, Sanjay helped us very promptly and professionally.
Their phone support hours are very convenient, and the whole team is well synchronized — everyone seems to know exactly what’s going on with your booking, which gives you great peace of mind.
Overall, we had an amazing experience with both the trip itself and the way the agency handled everything. I highly recommend it. Hotel and Airline was good and we felt safe all the time.

Antwort von Weekender Breaks
Samrat was very helpful and provided me all the information and useful extras for our surprise holiday. Very good and informative customer service.
Can't wait till the departure 😇👏

Antwort von Weekender Breaks
Decided to do the mystery holiday for a break away as we weren’t fussed about where to go but wanted a little holiday.
Oh my goodness, this is the biggest scam I’ve ever experienced. We paid extra for a summer deal (April-July) only to be told when the “draw” happened that the 3 dates we had chosen weren’t available (all mid-late June) and they could only offer us a deal at the start of April (literally told me there wasn’t any availability in the entire months of May and June without paying an extra £70 per person) so firstly we could have saved £80 and booked a trip to leave a few days earlier.
Secondly, I was then told that they weren’t available on weekends???? I questioned where in the t&cs it said it had to be a Monday-Wednesday departure and of course it doesn’t say this anywhere because no one would buy this on the basis.
In all, it was going to cost £330 for a 2 night stay, 15 minutes drive away from a city centre in a 3 star hotel with no windows.
I had to call back a few times as the agent kept hanging up on me. The service was poor and they just want to charge you extra to make some commission otherwise you are a pointless call for them.
Honestly, it all seems fun but don’t waste your time! Absolute scammers.

Antwort von Weekender Breaks
Rohan was very attentive, courteous and polite. We appreciate his helpful nature taking us through all the details and accomodating our requests, big thank you Rohan

Antwort von Weekender Breaks
Explained everything thoroughly

Antwort von Weekender Breaks
This is an affordable way to travel
I highly recommend these travel agents, amazing value for a domestic and international holidays… with 2 holidays coming up soon, i am feeling so happy about finding this cut price holiday destination place offering World wide escapes at a fraction of the price!!

Antwort von Weekender Breaks
The colleague Rohan was lovely and accommodating.

Antwort von Weekender Breaks
I used this service to book a holiday abroad for a few nights. I really appreciate Rohan Ginotra taking the time to search for deals and go through hotel and flight options with me. I was on the phone with him for over an hour and he was really good. Honestly he has the patience of a saint and should be commended! Excellent Customer Service!

Antwort von Weekender Breaks
Rohan did his very best to
Come up with the dates and ,airport that would work for us.

Antwort von Weekender Breaks
Amazing we had tier 2
Can’t wait

Antwort von Weekender Breaks
The person we spoke to really went above and beyond to help arrange our mystery trip.

Antwort von Weekender Breaks

Antwort von Weekender Breaks
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