We won silver!!! Which is a trip to Cabo! Super excited to go on the trip. Kanika was wonderful and super informative. Everything was easy to do. The process was really fast and now we just wait in ex... Mehr ansehen
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Das sagen Bewerter
Amit was very helpful and found us the break that suited us. He was very clear regarding flights and hotel options. We would definitely recommend him Thank you
Unternehmen hat geantwortet
Sparsh was very helpful and accommodating. He helped us get a great deal and was patient while we were deliberating out dates and options.
Unternehmen hat geantwortet
Sparsh was extremely helpful in answering all my questions. He was very thorough when it came to explaining all the details of all we need to do. Very friendly 😊
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
From the romantic streets of Paris and Pisa to the Swiss Alps and Scottish Highlands, our dedicated team puts you at the heart of your vacation. We carry out in-depth research on every destination and hotel to ensure you get the dream escape you deserve. For example, you could be jetting out on your honeymoon, travelling to see family overseas or flying solo to experience a one-off European adventure. There are all-inclusive options too, for when you want more bang for your buck. Our multi centre trips allow you to discover many new destinations in one trip, and we take care of all connections between cities, whether by train or plane. When you want a memorable way to explore Europe or idyllic honeymoon islands, we do everything we can to ensure you’re well looked after from the moment you call or book online until you arrive safely back home with so many amazing new stories to tell. If you’ve already travelled with us, we look forward to reading your review and will respond as soon as possible. Thinking of booking your next vacation with Weekender Breaks? Browse our verified reviews and visit the website today.
Kontaktinformationen
1 Ballards Lane, N3 1LQ, London, Vereinigtes Königreich
- 02037649206
- support@weekender-breaks.com
- www.weekender-breaks.co.uk
4.4
Hervorragend
18’604 Bewertungen
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Amit was very helpful and found us the…
Amit was very helpful and found us the break that suited us. He was very clear regarding flights and hotel options.
We would definitely recommend him
Thank you
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Julie,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Amit was able to help you find the perfect break and clearly explain all the flight and hotel options for your trip ✈️🏨
Providing helpful, transparent, and personalised service is something we truly value, so it’s fantastic to know Amit made your booking experience such a positive one. Your recommendation means a great deal to us! 💙
We’ll be sure to pass along your kind words to Amit, and we hope you have an amazing getaway! 🌍✨
Warm regards,
Team Weekender-Breaks
Sparsh was very professional
Sparsh was very professional, patient and wanted to help me find the best option.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Salisbury,
Thank you so much for your kind words! 😊
We’re delighted to hear that Sparsh was professional, patient, and able to help you find the best option for your trip ✈️🌍 Your feedback truly means a lot to us.
We’ll be sure to share your appreciation with Sparsh. Thank you for choosing Weekender Breaks.
Kind Regards,
Team Weekender Breaks
Sparsh made everything easy
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Lewis,
We’re thrilled to hear that Sparsh made everything easy for you and helped make your experience a smooth and enjoyable one. Your kind words truly mean a lot to us! 🌍✈️
We hope to assist you again with another amazing getaway in the future! 💙
Warm regards,
Team Weekender-Breaks
Very seamless interaction and very…
Very seamless interaction and very friendly
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Sharon,
We’re delighted to hear that you had a seamless experience and found our team friendly throughout your journey. Your feedback truly means a lot to us and motivates us to continue providing memorable holiday experiences. 🌍✈️
We look forward to helping you plan another amazing getaway soon! 💙
Warm regards,
Team Weekender-Breaks
I had a very disappointing experience…
I had a very disappointing experience with the “Weekend or Break Groupon Mystery Holiday Voucher.” I purchased my voucher on April 22, and as of May 5, I still do not have a confirmed booking.
It has been well over 72 hours, and despite multiple phone calls and follow-ups, nothing has been finalized. I’ve spoken with several representatives, including a manager named Dave, who repeatedly said he would call me back—but never did.
I was also told that the dates I requested were unavailable, yet no real alternatives or solutions were offered. The lack of communication, follow-through, and basic customer service has made this process extremely frustrating.
At this point, the experience feels unreliable and poorly managed. I would not recommend using this service to plan a trip. If this is not resolved soon, I will be filing a complaint with the Better Business Bureau.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Tayana,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
Firstly, we’d like to sincerely thank you for being a returning customer. We can see that you previously travelled to Lisbon, Portugal from February 16th to the 23rd using our Mystery Holiday Voucher, and we genuinely appreciate your continued trust in us. It’s especially disappointing to learn that this experience has not met the same standard.
We would like to sincerely apologise for the delay in confirming your booking and for the lack of follow-up communication, including the missed callback. We completely understand how frustrating this must have been, and this is certainly not the level of service we aim to provide.
At present, we are experiencing an unusually high volume of enquiries due to ongoing disruptions in the travel sector, which has unfortunately impacted our response times. However, we fully recognise that this should not have affected your experience to this extent.
In regard to your requested travel dates, while all bookings are subject to availability as outlined in the deal terms, we agree that clearer communication and suitable alternatives should have been provided.
We would truly appreciate the opportunity to make this right for you. Please kindly respond to your booking confirmation email or share your reference number with us, and we will prioritise your case for immediate review and resolution.
Thank you for your patience and understanding.
Warm regards,
Team Weekender-Breaks
this is a scam
this is a scam. Do not sign up they will give you the worst flight times and try to upsell you. I paid extra for an early flight and then they booked me at 10:40pm so I arrive at midnight. You are better off just booking yourself. I have been in talks w customer service and they won’t refund me my $ even though they guaranteed me an early flight.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Civonne,
We’re really sorry to hear that you feel this way, and we appreciate you taking the time to share your feedback.
We would like to clarify that our Mystery Deal—outlined clearly on the deal page—explains that flights are allocated based on availability and may include early morning or late-night departures. As this is a discounted, package-based offer, certain elements such as flight timings are pre-selected to help secure the best possible price.
Optional upgrades are offered to provide more flexibility (such as preferred flight times), but these are entirely optional and never mandatory. We always aim to be transparent about this in the deal terms so customers can make an informed decision before booking.
We’re sorry if the experience did not meet your expectations, and we’d genuinely like the opportunity to review your booking and see how we can assist further. Please feel free to reach out to our support team via your booking confirmation email so we can look into this for you.
Warm regards,
Team Weekender-Breaks
Great communication and customer…
Great communication and customer service from Sparsh with the booking process
Very friendly and informative highly recommended
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Francis,
We’re so pleased to hear that Sparsh provided great communication and excellent customer service throughout your booking process. It’s wonderful to know you found him friendly and informative—exactly the experience we aim to deliver every time ✨
Your recommendation truly means a lot to us, and we’ll be sure to share your kind words with Sparsh!
We hope you have a fantastic trip and make some amazing memories 🌍✈️
Warm regards,
Team Weekender-Breaks
Sparsh was very helpful
Sparsh was very helpful and accommodating. He helped us get a great deal and was patient while we were deliberating out dates and options.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Jade,
We’re delighted to hear that Sparsh was able to assist you so effectively. It’s great to know he remained patient and accommodating while you explored different dates and options, and that he helped you secure a great deal ✨
We’ll be sure to pass along your lovely words to him—it will mean a lot!
We hope you have an amazing trip and create some wonderful memories 🌍✈️
Warm regards,
Team Weekender-Breaks
Sparsh was extremely helpful in…
Sparsh was extremely helpful in answering all my questions. He was very thorough when it came to explaining all the details of all we need to do. Very friendly 😊
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Mrs Smith,
We’re really pleased to hear that Sparsh was able to assist you so thoroughly and answer all your questions with clarity. It’s great to know you found him friendly and detailed in explaining everything—making the process smoother and more reassuring ✨
If there’s anything we could have done to make your experience a full 5-star one, we’d truly appreciate your feedback. We’re always looking to improve!
Wishing you a wonderful trip ahead 🌍✈️
Warm regards,
Team Weekender-Breaks
We won silver!!
We won silver!!! Which is a trip to Cabo! Super excited to go on the trip. Kanika was wonderful and super informative. Everything was easy to do. The process was really fast and now we just wait in excitement for our trip. So far there have been no hidden fees if you read the terms and what is included/not included.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Alex,
Congratulations on winning Silver — that’s amazing news! 🎉🥈 And what a fantastic prize… Cabo awaits! 🌴✨
We’re thrilled to hear how excited you are about your upcoming trip and that Kanika made the experience smooth, informative, and easy from start to finish. It’s great to know the process was quick and transparent, and that everything was clear regarding inclusions — exactly the experience we aim to provide! 😊
We’ll be sure to pass along your kind words to Kanika — she’ll be delighted to hear this! 🌟
Wishing you an incredible time in Cabo filled with unforgettable moments. If you need any assistance before your trip, we’re always here to help.
Warm regards,
Team Weekender-Breaks ✈️🌍
Great customer service
Great customer service. Very helpful.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Anthony,
Thank you so much for your kind words! 😊
We’re delighted to hear that you had a great experience and found our team helpful. Your feedback truly means a lot to us and motivates us to keep delivering excellent service every time. ✨
If you ever need any assistance in the future, we’re always here for you! 💙
Best regards,
Team Weekender Breaks 🌴✈️
Bought on Groupon but they won’t let me…
Bought on Groupon but they won’t let me redeem it without playing a $180 upcharge. (For an airport on their preferred list)
I just want a refund!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Alex,
Thank you for your feedback — we’re sorry to hear about your concerns and understand how this situation may feel frustrating.
We’d like to clarify that, as explicitly outlined in the deal advertisement, there are two separate categories of departure airports. Airports such as Cleveland (CLE) and Detroit (DTW) are included within the deal, whereas others — including Cincinnati (CVG) — are listed separately as airports that may incur an additional charge of $50–$100 per person at the time of booking.
Based on the preferences submitted in your redemption form (1st choice: Cleveland, 2nd choice: Detroit, 3rd choice: Cincinnati), both your first and second preferred airports fall under the included list. However, depending on availability, routing, and travel dates at the time of booking, if suitable options are not available from the included airports, alternative airports — such as Cincinnati — may be used, which can carry the applicable surcharge as per the terms.
The additional amount you’ve mentioned would therefore reflect these operational and availability-based adjustments, which are clearly stated within the deal conditions. For full transparency, you can review the deal details here: https://www.groupon.com/deals/ga-weekender-breaks-us-mystery-deal-10
We completely understand how this may feel unexpected, and we sincerely apologise if this was not clear during the process. We would still be more than happy to review your booking in detail and provide a full breakdown of the charges applied.
Thank you for your understanding, and we appreciate the opportunity to clarify.
Warm regards,
Team Weekender-Breaks
I book a 6 day trip to Dublin for me…
I booked a 6 day trip to Dublin for me and 3 of my friends. I filled out the form with my preferred travel dates and all traveler information and waited to be contacted. The first 2 days, they kept calling me outside of my availability that was listed on the sheet I filled out. The 3rd day when we were finally able to get on the same page, they offered me 2 options for flights. One was for 3 full days in Ireland with long layovers to and from. The second was a direct flight for 4 full days and an additional $349 cost. I said I’d call back after I confirmed with my group, my group said they would prefer the layover and I called back saying we will take the initial option with the layovers. Priya then told me no, she had better options she would email me and we can discuss them the following morning. When I again called and said no we still want the initial option, they said it was fully booked.
It then took an additional $540 and 5 hours on a phone call to get even remotely close to the original plan. They had departure locations wrong, date of births wrong, and did not listen to anything I originally asked for. They just wanted to make extra money on top of the thousands of dollars I already paid.
I will never book with this travel agency again and will inform Groupon what kind of agency they are partners with.
2. April 2026
Bewertung ohne vorherige Einladung
Avoid at all costs!!!
Update 2-
UPDATE AFTER COMPANY RESPONSE:
After posting this review, the company acknowledged that they saw my negative review at the very start of our phone conversation, which immediately raised concerns about how customer complaints are being handled.
During that call, I was told that it would be “impossible” to list all blackout dates due to there being 365 days in a year. However, these restrictions directly impact the usability of the deal and should be clearly disclosed upfront—not discovered after purchase.
Despite explaining the situation and providing proof of the additional charges I had to pay, the company still refused to offer a reasonable resolution, including a partial refund of the $220 I initially requested.
At this point, it feels less like a misunderstanding and more like a lack of transparency and accountability. I gave multiple opportunities for this to be resolved directly, but no meaningful effort was made to correct the issue.
I have also documented this experience across multiple platforms to ensure other customers are fully informed before purchasing.
Update 1
Before posting this reply, your company also flagged my review to Trustpilot as “defamatory,” which resulted in my review being temporarily hidden while it was assessed. After reviewing the content, Trustpilot determined that my review did not violate their guidelines and reinstated it.
For clarity, my review reflects my personal experience with this booking process. My concern was never about Frontier’s baggage fees. My concern was the lack of transparency regarding travel date restrictions and additional charges.
When I initially purchased the Groupon, there were no blackout dates listed anywhere, and a Weekender representative even confirmed that they were not published. However, after I paid the additional $220 to secure my selected dates, blackout dates later appeared on the Groupon listing.
In your response, you mentioned that surcharges and travel conditions are normally included in the promotional terms and that deals cannot be amended once they are live on Groupon. That is exactly why this situation was so frustrating — because the restrictions appeared to change after purchase.
Customers simply deserve to see all restrictions and potential surcharges before purchasing, not after additional payments are made.
I appreciate the response, but transparency upfront would have prevented this entire situation.
I tried to deal with this situation with Weekender Breaks to no avail…
I purchased a Groupon for a mystery location. We got Orlando, FL. Cool. Flight with Frontier, not bad except when you purchase bags AFTER they book your flights, your carryon/checked bag pricing goes up to about $75 each leg of the trip. The hotel was far from the airport. I talked to them about that and they ended up giving me another option. Here is what I didn’t like. When I initially purchased the Groupon, there weren’t ANY blackout dates listed. However, I was told that if I wanted the date that I picked, I would have to pay an ADDITIONAL $110 per person which ended up being an ADDITIONAL $220. I even told the Weekender agent via phone that had I known there were blackout dates from the beginning, I wouldn’t have purchased! He then told me that they weren’t published anywhere. So what happens AFTER I paid the $220? They went on Groupon and added blackout dates!!! For those reasons above, DO NOT BOOK ANYTHING FROM WEEKENDER! They’re scammy and sketchy! Avoid at all costs, LITERALLY!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Kyra,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any frustration or inconvenience this situation may have caused. We completely understand how disappointing this must have felt.
Regarding the additional charge for the selected travel dates, our Mystery Vacation deals may include preferred or high-demand travel dates which sometimes carry a surcharge. These conditions are normally included within the promotional terms associated with the offer.
We understand that this may have been frustrating, especially if the information was not as clear as expected at the time of booking, and we truly appreciate you bringing this to our attention.
We would also like to clarify that once a deal is published and live on Groupon, the promotion and its terms cannot be amended or modified for individual customers. The offer is set up to apply equally to all travelers, which means changes cannot be made specifically for one booking.
Regarding the baggage charges with Frontier Airlines, these fees are set directly by the airline and often increase when bags are added after the flights have been booked. Unfortunately, as these are airline policies, we do not have control over their pricing structure. ✈️
We genuinely value your feedback as it helps us review how we present and communicate important details to our customers so we can continue improving our service. Your comments have been noted and shared with the relevant team.
Once again, we are very sorry that your experience led to this disappointment. If you would like to discuss your booking further, please feel free to reach out to our support team and we will be happy to review the matter with you.
Kind regards,
Team Weekender Breaks
I wanted to change things around with…
I wanted to change things around with hotels and breakfast and Samrat was very calm and help and I feel like I have the best deal for what I want to experience the bernina train and surrounding area.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Hi Pace,
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that Samrat was able to assist you in adjusting your hotels and breakfast arrangements while remaining calm and helpful throughout the process. It’s fantastic to know you feel you’ve secured the best deal for your experience on the Bernina train and the surrounding area 🚞🏔️
The Bernina route is truly breathtaking, and we’re so excited for you to enjoy such a spectacular journey!
If you need anything at all before you travel, we’re always here to help.
Warm regards,
Team Weekender-Breaks
Samrat was fantastic!!
Samrat was fantastic!!!
I have used Weekender Breaks a few times in the past and having bought a Groupon Voucher for Prague/Vienna/Budapest, I knew we would be in good hands.
This was my best experience yet! Samrat was kind, patient, looked for the absolute best deal for us and we are so incredibly pleased with the holiday he has booked for us. We chose to have upgrades, and these have made what would be a good holiday (and a good deal) into a fantastic one, flying from the airport of our choice (so much easier!) and with gorgeous hotels.
I cannot praise Samrat highly enough and would absolutely recommend his services - and that of Weekender Breaks - to anyone.
Thank you Samrat!
Highly recommended 🤩🤩🤩
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear K Adams,
Thank you so much for this incredible review! 🤩🌟
We’re absolutely thrilled to hear that this was your best experience yet and that Samrat took such great care of you. His patience, dedication to finding the best deal, and attention to detail truly reflect the level of service we aim to provide every time.
It’s wonderful to know that the upgrades — from flying out of your preferred airport to staying in gorgeous hotels — have helped turn a great trip into a fantastic one ✈️🏨✨ That’s exactly the kind of experience we love creating!
We’ll be sure to pass your amazing feedback on to Samrat — he’ll be over the moon to read this 😊
Thank you as well for your continued trust in Weekender Breaks. Your recommendation means the world to us 💛
Wishing you an unforgettable time in Prague, Vienna & Budapest — and we can’t wait to help plan your next adventure! 🌍
Best Regards,
Team Weekender Breaks
Terrible Customer Service
My friends and I booked what we thought would be an epic trip to Thailand. We booked it through Weekender Breaks and almost the minute they received our payment in full they no longer worked to ensure our trip was what we asked and paid for.
When one airline changed a plane configuration they wouldn’t help us to change our seats. We tried ourselves and when we called the airline THEY TOLD us that our booking agent had to. Some of us were no longer seated together on 13-14 hour flights.
Then one of the “resorts” Weekender Break selected had horrible conditions. Brown water coming out of a bathroom sink, mold in a bathroom, exposed electrical wires and primary entrance doors to the outside that were not very secure. Weekender did relocate us the next morning to our original location...after charging us and additional $249/pp ($747). Even though we had flights already paid for. Why not change those? They later offered us $100 each (total $300) as a goodwill gesture. However, we receive a copy of an email from Bedsonline (subcontractor to Weekender) had offered us a 10% reimbursement on the total amount of our trip cost. WHICH WE NEVER RECEIVED. When we asked to see the breakout of the reimbursement, Weekender said the reimbursement they offered was all that we would receive. Then said the resort manager had offered us an upgrade, which NEVER HAPPENED. The only conversation we had was when I went to inform them of the brown water coming from the bathroom sink and shower. He offered to provide me with bottled water to wash my face and brush my teeth. Great how to I shower?????
In my opinion Weekender Breaks is a below standard travel agency who ruined the only chance we had to enjoy the beaches and coastline of Thailand. I would not recommend them nor ever use them again.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Cindy,
Thank you for taking the time to share your feedback. We are truly sorry to hear that parts of your trip did not meet your expectations, and we appreciate the opportunity to clarify the situation and address the concerns you have raised.
First and foremost, we sincerely apologize for the inconvenience you experienced during your stay in Thailand. Our aim is always to ensure that our customers have a smooth and enjoyable travel experience, and we regret that certain aspects of your trip caused frustration.
Regarding the accommodation concerns you mentioned, as soon as the issue was reported to us, we immediately escalated the matter with our hotel supplier, Bedsonline, and requested a review of the situation. After their internal investigation, the supplier confirmed that they were only able to offer a goodwill compensation of 205 THB (approximately USD 55.70) for the inconvenience experienced at the property.
As was also clearly communicated in my colleague’s email at the time, the hotel supplier offered only a very limited compensation amount. However, understanding the inconvenience caused to you and your party, Weekender Breaks decided to provide an additional goodwill compensation of USD 100 per person, totaling USD 300, which is significantly higher than the amount provided by the supplier.
We would also like to clarify that during this situation, alternative accommodation was arranged independently by your group before our team was given the opportunity to coordinate a solution directly with the hotel or supplier. While we fully understand that you wished to resolve the situation quickly while traveling, this unfortunately limited our ability to assist with an official relocation or provide alternative arrangements through our contracted partners.
Additionally, we would like to address the point regarding the 10% or 20% reimbursement mentioned in your review. At no stage did our team promise a 20% refund for the entire holiday. The only issue reported during your trip related specifically to the hotel stay. All other elements of the package—including flights and other travel arrangements—were utilized as planned. For this reason, a refund for the entire holiday would not be applicable. Nevertheless, despite the supplier offering only a minimal goodwill amount, we still chose to provide USD 100 per person as a goodwill gesture to acknowledge the inconvenience caused.
With regard to the flight seating arrangements, airline seat allocations are ultimately controlled by the airline. Occasionally airlines change aircraft configurations for operational reasons, which can result in seating adjustments. In such cases, seat availability and modifications are managed directly by the airline and may not always be changeable by the booking agent once the change has been made.
We regret that your overall impression of the trip was affected by this experience. Please be assured that we take all feedback seriously and continuously review our partners and services to ensure the best possible experience for our customers.
Once again, we sincerely apologize for the inconvenience caused and appreciate you bringing your concerns to our attention.
Kind Regards,
Team Weekender Breaks
Weekender Breaks - a Below Average travel company.
We felt that once Weekender Breaks had our money they stopped trying. First, when an airplane change caused us to lose our initial seat assignments, and the airline separated my husband and I on an overnight flight, Weekender said they could not help, although the airline kept saying they were the only ones who could make the seat changes for us. Consequently, my husband and I were on opposite sides of the plane for an overnight flight. Second, accommodations at one of our hotels was so bad; brown water coming out of the sink, mold in the bathroom, exposed electrical wires, unsafe area, and unsecured doors. Contacted Weekender who did relocate us the next morning to our original location...after charging us $249/pp ($747). Afterwards they offered us $100 each (total $300) as a goodwill gesture, although we heard that Bedsonline, a subcontractor to Weekender, had offered us a 10% reimbursement on the total amount of our trip cost. When we asked to see the breakout of the reimbursement, Weekender started spinning lies about what transpired between the manager of the hotel and us, which never happened. We believe Weekender is a below average travel agency, and would never use them again, or recommend that anyone else use them. SCAM from the start!
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Michele,
Thank you for taking the time to share your feedback. We are truly sorry to hear that parts of your trip did not meet your expectations, and we appreciate the opportunity to clarify the situation and address the concerns you have raised.
First and foremost, we sincerely apologize for the inconvenience you experienced during your stay in Thailand. Our aim is always to ensure that our customers have a smooth and enjoyable travel experience, and we regret that certain aspects of your trip caused frustration.
Regarding the accommodation concerns you mentioned, as soon as the issue was reported to us, we immediately escalated the matter with our hotel supplier, Bedsonline, and requested a review of the situation. After their internal investigation, the supplier confirmed that they were only able to offer a goodwill compensation of 205 THB (approximately USD 55.70) for the inconvenience experienced at the property.
As was also clearly communicated in my colleague’s email at the time, the hotel supplier offered only a very limited compensation amount. However, understanding the inconvenience caused to you and your party, Weekender Breaks decided to provide an additional goodwill compensation of USD 100 per person, totaling USD 300, which is significantly higher than the amount provided by the supplier.
We would also like to clarify that during this situation, alternative accommodation was arranged independently by your group before our team was given the opportunity to coordinate a solution directly with the hotel or supplier. While we fully understand that you wished to resolve the situation quickly while traveling, this unfortunately limited our ability to assist with an official relocation or provide alternative arrangements through our contracted partners.
Additionally, we would like to address the point regarding the 10% or 20% reimbursement mentioned in your review. At no stage did our team promise a 20% refund for the entire holiday. The only issue reported during your trip related specifically to the hotel stay. All other elements of the package—including flights and other travel arrangements—were utilized as planned. For this reason, a refund for the entire holiday would not be applicable. Nevertheless, despite the supplier offering only a minimal goodwill amount, we still chose to provide USD 100 per person as a goodwill gesture to acknowledge the inconvenience caused.
With regard to the flight seating arrangements, airline seat allocations are ultimately controlled by the airline. Occasionally airlines change aircraft configurations for operational reasons, which can result in seating adjustments. In such cases, seat availability and modifications are managed directly by the airline and may not always be changeable by the booking agent once the change has been made.
We regret that your overall impression of the trip was affected by this experience. Please be assured that we take all feedback seriously and continuously review our partners and services to ensure the best possible experience for our customers.
Once again, we sincerely apologize for the inconvenience caused and appreciate you bringing your concerns to our attention.
Kind Regards,
Team Weekender Breaks
I am very upset with “Weekender breaks”…
I am very upset with “Weekender breaks” and would never buy holidays there. If I could advise myself from my future about that day when I booked holiday with them – I would say myself NO, as what seemed to have good deal then is nothing today.
I booked my holidays 4 months ago and paid 100% for flight and accommodation. My flight departure time was given wrong – 40 minutes earlier in real time comparing with their paperwork given information. And I booked transfer from destination airport for that wrong time…
I found out about this info discrepancy myself by total accident, not by provided information by “Weekender breaks”, which supposed to be. When I called their office twice – I was told that this is not a big problem and informing me about that they did not feel obligated. And no one agent there said sorry for that… That is normal there: you pay 100% for a service in advance and they do not take responsibility for their bad service and wrong information.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Ludwika,
Thank you for sharing your feedback. We are very sorry for the frustration caused by the discrepancy in your flight departure time. While your flight was 40 minutes earlier in real time compared to the paperwork provided, this is considered a minor schedule change and does not significantly affect the overall itinerary. We completely understand how unsettling this situation must have felt, especially after booking your airport transfer based on the original timing.
As a travel agency handling hundreds of bookings, we always endeavour to notify customers promptly of schedule changes. On a rolling departure basis, it isn’t always possible to reach everyone immediately, particularly for minor adjustments.
Regarding your airport transfers, as these were booked independently, timing is managed directly by the provider. Most reputable companies track flights live using the flight number provided at booking, allowing them to adjust pick-ups and drop-offs and ensure services are honoured.
We appreciate your feedback and hope this clarifies why such minor discrepancies can occasionally occur.
Warm regards,
Team Weekender-Breaks
Great Great escapes 👏🤩✨
Kanika had a very approachable manor.
She was very helpful, knew her stuff and gave us a great offer going above and beyond to help suit us with the dates and places etc.
Great communication
We are lookin forward to our mini break in Salou at the end of March
Thank you
Highly recommend
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Mrs Peglar,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Kanika was approachable, knowledgeable, and went above and beyond to help you find the perfect dates and destination. Providing great communication and tailored options is exactly what we strive for, so your kind words truly mean a lot to us.
It’s fantastic to know you’re looking forward to your mini break in Salou at the end of March — we’re sure you’ll have an amazing time! 🌴✈️
Thank you for your recommendation and for choosing Viva Holidays. We look forward to assisting you again in the future.
Warm regards,
Team Weekender Breaks
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