I booked a mystery vacation through Weekender Breaks and was very excited, but unfortunately my experience was greatly shortened after arriving at my hotel room. The hotel itself was beautif... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We are a group of 6 who wished to purchase a mystery trip via Groupon. Due to Groupon only allowing purchase of 4 vouchers, I contacted Weekender Breaks to find out how we could book for 6 adults. The... Mehr ansehen
Unternehmen hat geantwortet
We won silver!!! Which is a trip to Cabo! Super excited to go on the trip. Kanika was wonderful and super informative. Everything was easy to do. The process was really fast and now we just wait in ex... Mehr ansehen
Unternehmen hat geantwortet
Samrat was fantastic!!! I have used Weekender Breaks a few times in the past and having bought a Groupon Voucher for Prague/Vienna/Budapest, I knew we would be in good hands. This was my best ex... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
From the romantic streets of Paris and Pisa to the Swiss Alps and Scottish Highlands, our dedicated team puts you at the heart of your vacation. We carry out in-depth research on every destination and hotel to ensure you get the dream escape you deserve. For example, you could be jetting out on your honeymoon, travelling to see family overseas or flying solo to experience a one-off European adventure. There are all-inclusive options too, for when you want more bang for your buck. Our multi centre trips allow you to discover many new destinations in one trip, and we take care of all connections between cities, whether by train or plane. When you want a memorable way to explore Europe or idyllic honeymoon islands, we do everything we can to ensure you’re well looked after from the moment you call or book online until you arrive safely back home with so many amazing new stories to tell. If you’ve already travelled with us, we look forward to reading your review and will respond as soon as possible. Thinking of booking your next vacation with Weekender Breaks? Browse our verified reviews and visit the website today.
Kontaktinformationen
1 Ballards Lane, N3 1LQ, London, Vereinigtes Königreich
- 02037649206
- support@weekender-breaks.com
- www.weekender-breaks.co.uk
4.4
Hervorragend
18'606 Bewertungen
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Weekender Breaks - a Below Average travel company.
We felt that once Weekender Breaks had our money they stopped trying. First, when an airplane change caused us to lose our initial seat assignments, and the airline separated my husband and I on an overnight flight, Weekender said they could not help, although the airline kept saying they were the only ones who could make the seat changes for us. Consequently, my husband and I were on opposite sides of the plane for an overnight flight. Second, accommodations at one of our hotels was so bad; brown water coming out of the sink, mold in the bathroom, exposed electrical wires, unsafe area, and unsecured doors. Contacted Weekender who did relocate us the next morning to our original location...after charging us $249/pp ($747). Afterwards they offered us $100 each (total $300) as a goodwill gesture, although we heard that Bedsonline, a subcontractor to Weekender, had offered us a 10% reimbursement on the total amount of our trip cost. When we asked to see the breakout of the reimbursement, Weekender started spinning lies about what transpired between the manager of the hotel and us, which never happened. We believe Weekender is a below average travel agency, and would never use them again, or recommend that anyone else use them. SCAM from the start!
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Michele,
Thank you for taking the time to share your feedback. We are truly sorry to hear that parts of your trip did not meet your expectations, and we appreciate the opportunity to clarify the situation and address the concerns you have raised.
First and foremost, we sincerely apologize for the inconvenience you experienced during your stay in Thailand. Our aim is always to ensure that our customers have a smooth and enjoyable travel experience, and we regret that certain aspects of your trip caused frustration.
Regarding the accommodation concerns you mentioned, as soon as the issue was reported to us, we immediately escalated the matter with our hotel supplier, Bedsonline, and requested a review of the situation. After their internal investigation, the supplier confirmed that they were only able to offer a goodwill compensation of 205 THB (approximately USD 55.70) for the inconvenience experienced at the property.
As was also clearly communicated in my colleague’s email at the time, the hotel supplier offered only a very limited compensation amount. However, understanding the inconvenience caused to you and your party, Weekender Breaks decided to provide an additional goodwill compensation of USD 100 per person, totaling USD 300, which is significantly higher than the amount provided by the supplier.
We would also like to clarify that during this situation, alternative accommodation was arranged independently by your group before our team was given the opportunity to coordinate a solution directly with the hotel or supplier. While we fully understand that you wished to resolve the situation quickly while traveling, this unfortunately limited our ability to assist with an official relocation or provide alternative arrangements through our contracted partners.
Additionally, we would like to address the point regarding the 10% or 20% reimbursement mentioned in your review. At no stage did our team promise a 20% refund for the entire holiday. The only issue reported during your trip related specifically to the hotel stay. All other elements of the package—including flights and other travel arrangements—were utilized as planned. For this reason, a refund for the entire holiday would not be applicable. Nevertheless, despite the supplier offering only a minimal goodwill amount, we still chose to provide USD 100 per person as a goodwill gesture to acknowledge the inconvenience caused.
With regard to the flight seating arrangements, airline seat allocations are ultimately controlled by the airline. Occasionally airlines change aircraft configurations for operational reasons, which can result in seating adjustments. In such cases, seat availability and modifications are managed directly by the airline and may not always be changeable by the booking agent once the change has been made.
We regret that your overall impression of the trip was affected by this experience. Please be assured that we take all feedback seriously and continuously review our partners and services to ensure the best possible experience for our customers.
Once again, we sincerely apologize for the inconvenience caused and appreciate you bringing your concerns to our attention.
Kind Regards,
Team Weekender Breaks
I am very upset with “Weekender breaks”…
I am very upset with “Weekender breaks” and would never buy holidays there. If I could advise myself from my future about that day when I booked holiday with them – I would say myself NO, as what seemed to have good deal then is nothing today.
I booked my holidays 4 months ago and paid 100% for flight and accommodation. My flight departure time was given wrong – 40 minutes earlier in real time comparing with their paperwork given information. And I booked transfer from destination airport for that wrong time…
I found out about this info discrepancy myself by total accident, not by provided information by “Weekender breaks”, which supposed to be. When I called their office twice – I was told that this is not a big problem and informing me about that they did not feel obligated. And no one agent there said sorry for that… That is normal there: you pay 100% for a service in advance and they do not take responsibility for their bad service and wrong information.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Ludwika,
Thank you for sharing your feedback. We are very sorry for the frustration caused by the discrepancy in your flight departure time. While your flight was 40 minutes earlier in real time compared to the paperwork provided, this is considered a minor schedule change and does not significantly affect the overall itinerary. We completely understand how unsettling this situation must have felt, especially after booking your airport transfer based on the original timing.
As a travel agency handling hundreds of bookings, we always endeavour to notify customers promptly of schedule changes. On a rolling departure basis, it isn’t always possible to reach everyone immediately, particularly for minor adjustments.
Regarding your airport transfers, as these were booked independently, timing is managed directly by the provider. Most reputable companies track flights live using the flight number provided at booking, allowing them to adjust pick-ups and drop-offs and ensure services are honoured.
We appreciate your feedback and hope this clarifies why such minor discrepancies can occasionally occur.
Warm regards,
Team Weekender-Breaks
Great Great escapes 👏🤩✨
Kanika had a very approachable manor.
She was very helpful, knew her stuff and gave us a great offer going above and beyond to help suit us with the dates and places etc.
Great communication
We are lookin forward to our mini break in Salou at the end of March
Thank you
Highly recommend
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Mrs Peglar,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Kanika was approachable, knowledgeable, and went above and beyond to help you find the perfect dates and destination. Providing great communication and tailored options is exactly what we strive for, so your kind words truly mean a lot to us.
It’s fantastic to know you’re looking forward to your mini break in Salou at the end of March — we’re sure you’ll have an amazing time! 🌴✈️
Thank you for your recommendation and for choosing Viva Holidays. We look forward to assisting you again in the future.
Warm regards,
Team Weekender Breaks
Zeeshan our travel expert was helpful…
Zeeshan our travel expert was helpful and super friendly. Would us him again!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Cory,
Thank you so much for your lovely review! 🌟
We’re delighted to hear that Zeeshan provided such helpful and friendly service — that’s exactly the experience we aim to deliver every time! 😊✈️ It’s wonderful to know you’d choose to work with him again, and we’ll be sure to pass along your kind words.
We truly appreciate you taking the time to share your experience and look forward to planning your next getaway! 🌍🌴
Warm regards,
Team Weekender-Breaks
Sam was very helpful and professional
UPDATE PENDING A REPLY TO MY EMAILS.....
Sam was very helpful and professional - slight niggle that he was a little difficult to understand as his accent is quite heavy. But can't complain - excellent service
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Fiona,
Thank you so much for taking the time to share your feedback! 🌟
We are delighted to hear that Sam was helpful and professional, and that you were happy with the service provided.
We do appreciate your honest note regarding the accent, and we truly value your understanding. Your kind words and overall positive experience mean a lot to us and will definitely be shared with Sam—it will make his day! 😊
Thanks again for choosing Weekender Breaks. We look forward to assisting you with your future travel plans ✈️🌍
Warm regards,
Team Weekender-Breaks
Mystery holiday, Lav dealt with me was very good
Lav dealt with me was very good, helpful nothing was too much trouble.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear John,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that Lav provided you with such a positive experience and that nothing was too much trouble. Your satisfaction means a great deal to us, and we’ll be sure to pass on your lovely comments to Lav 🌟
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Warm regards,
Team Weekender Breaks
Lav the man!
Lav was so helpful over the phone! We booked a mystery holiday through Groupon and Lav laid out all the options really clearly and made the process hassle free - will definitely book again!
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Alex,
Thank you so much for your fantastic feedback! 😄 We’re delighted to hear that Lav was able to guide you through the mystery holiday options so clearly and make the booking process completely hassle-free 🙌 Your kind words mean a lot to us, and we’ll be sure to pass your appreciation on to Lav. We look forward to helping you book another great holiday very soon ✈️🌍
Kind Regards,
Team Weekender Breaks
I was assisted by Lav in booking my…
I was assisted by Lav in booking my holiday, and he was incredibly helpful and kind. The whole process was easy and stress-free.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Olivia,
Thank you so much for your kind feedback! 😊 We’re delighted to hear that Lav was able to assist you and make your holiday booking smooth and stress-free ✨ Your appreciation truly means a lot to us, and we look forward to helping you plan many more wonderful trips ahead 🌍✈️
Kind Regards,
Team Weekender Breaks
Helpful customer service
We had an issue with our booking and customer service were very helpful
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Cathrin,
Thank you for sharing your feedback with us! 😊
We’re glad to hear that although there was an issue with your booking, our customer service team was able to assist you effectively and provide helpful support 🌟
Your experience is very important to us, and we truly appreciate you taking the time to leave this review. We look forward to assisting you again in the future ✈️
Warm regards,
Team Weekender Breaks
Sam was very efficient and extremely…
Sam was very efficient and extremely helpful
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Elaine,
Thank you so much for your wonderful feedback! We are delighted to hear that Sam was very efficient and extremely helpful throughout your experience 🌟
Your kind words truly mean a lot to us, and we will be sure to pass on your appreciation to Sam—it will definitely make his day! ✨
Thank you for choosing Weekender Breaks. We look forward to assisting you again very soon 🧳🌍
Warm regards,
Team Weekender Breaks
Amazing surprise we won Dubai in the draw
Amazing surprise we won Dubai
Service is amazing
Sunita was so helpful and efficient
So excited
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Angie,
Thank you so much for your amazing feedback! 🎉😊
We’re absolutely thrilled to hear about your exciting surprise trip to Dubai—what a fantastic destination! 🌆✨ A big thank you for recognizing Sunita for her helpfulness and efficiency; she’ll be delighted to know she made such a positive impact on your experience.
We’re so excited for you and wish you an unforgettable trip filled with wonderful memories. If you need any assistance before you travel, we’re always here to help!
Warm Regards,
Team Weekender Breaks
Antwort von Weekender Breaks
Dear Minal,
Thank you so much for your kind words! 🌟
We’re absolutely delighted to hear that you had a great experience with our team. Your feedback truly motivates us to continue delivering the best possible service to our customers 😊✈️
Warm Regards,
Team Weekender Breaks
Samrat was really helpful guiding me…
Samrat was really helpful guiding me through the process and setting up the holiday. would really recommend Samrat as your Travel Expert.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear James,
Thank you for your lovely feedback! 😊 We’re delighted to hear that Samrat was so helpful in guiding you through the process and setting up your holiday. Your recommendation truly means a lot to us! ✨
We look forward to assisting you again and helping you plan another amazing trip. 🌍✈️
Kind Regards,
Team Weekender Breaks
I spoke to a lovely person called Lav
I spoke to a lovely person called Lav. He was very helpful patient and sorted out a lovely holiday for me and my husband. Thank you Lav
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear June,
Thank you so much for your kind words! 😊
We’re delighted to hear that Lav was helpful, patient, and able to arrange a lovely holiday for you and your husband. Your appreciation truly means a lot to us, and we’ll be sure to pass your lovely feedback on to Lav. ✨
We hope you have a wonderful trip and look forward to assisting you again in the future! 🌍✈️
Warm Regards,
Team Weekender Breaks
Samrat was extremely helpful in booking…
Samrat was extremely helpful in booking our holiday. Great service and highly recommended! Thank you :)
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Shirls,
We are delighted to hear that Samrat was extremely helpful in booking your holiday and that you enjoyed the service. Your recommendation means a lot to us! ✨✈️
Wishing you an amazing trip, and we look forward to assisting you with many more holidays in the future. 🌍
Warm regards,
Team Weekender Breaks
LAV was amazing
Had a lovely service from start to finish lav was helpful and gave us two extra nights for a good price, was friendly and polite would recommend using him for your group on voucher holiday.
many thanks again lav
brilliant service
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Claire,
We are thrilled to hear that Lav made your experience so smooth and even arranged two extra nights at a great price. It’s wonderful to know his friendly and helpful service made such a positive impression! ✨🏖️
We really appreciate your recommendation and look forward to helping you plan more amazing voucher holidays in the future. ✈️🌍
Warm regards,
Team Weekender Breaks
Avoid at all costs!!!
Bought a mystery Wowcher and this is the company that book the places.There was hardly any availability for when we wanted to go. Always pressuring you to book and extra night. Then WizzAir change our flights to go 2 days earlier and be there an extra 2 nights which we couldn't do. I found flights at different airport for the same day.. And Weekender Breaks wanted to charge me an extra £80!! When it wasn't my fault. So I didn't pay it. But just awful customer service and always trying to oversell.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Lorna,
Thank you for sharing your experience. We are genuinely sorry to hear that your Mystery Holiday didn’t go as planned and that the changes caused frustration.
Weekender Breaks works with independent suppliers, including airlines and hotels, over whom we unfortunately have no direct control. As explained in our terms and conditions, arrangements are made well in advance, and sometimes changes to flights or accommodations are unavoidable. When this happens, we always aim to notify our customers as soon as possible and offer suitable alternatives.
We completely understand how the extra nights and additional fees due to flight changes could be upsetting. Please know we always try to keep any added costs as low as possible and communicate them clearly before confirming your booking.
We truly appreciate your feedback, as it helps us improve how we support our guests in situations like this. We are sorry this experience wasn’t smooth, and we hope to have the opportunity to provide a better experience in the future.
Warm regards,
Team Weekender Breaks
Great and Easy Experience
Samrat was very professional, knowledgable and informative throughout our call. Made the booking process very easy. Great experience and we are very excited for our holiday 😊
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Melissa,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Samrat provided a professional, knowledgeable, and informative experience and made the booking process smooth and easy for you.
Your kind words truly mean a lot to us, and we’ll be sure to share your feedback with Samrat—it will definitely make his day! ✨ We’re thrilled that you’re excited about your upcoming holiday and wish you a fantastic trip ahead 🌍✈️
Warm regards,
Team Weekender Breaks
Easy phone call easy to book
Easy phone call easy to book
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Jay,
Thank you for your feedback! 😊
We’re glad to hear that the phone call was easy and the booking process was smooth. It’s great to know we could make things simple and hassle-free for you.
Warm regards,
Team Weekender Breaks
Lav was very helpful
Lav was very helpful, and quick with making booking
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Weekender Breaks
Dear Lauren,
Thank you so much for your kind feedback! 😊✨
We’re delighted to hear that Lav was very helpful and quick with your booking. We’ll be sure to pass along your appreciation—it truly means a lot to our team 🌟👍
We look forward to assisting you again in the future!
Warm regards,
Team Weekender Breaks
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.