Webafrica Bewertungen 

Antwort von Webafrica

6. Juli 2026

Hi Keith, thank you so much for sharing this. It really means a lot to us. We completely understand how frustrating that initial experience must have felt, especially with the delays and difficulty reaching support.

We’re so glad our team could step in, turn things around quickly, and get your fibre transfer sorted as promised. That turnaround from frustration to relief is exactly the experience we aim to deliver.

Your recommendation and understanding truly mean the world to us. We’ll keep working hard to make every interaction smoother and more seamless. If you ever need anything, we’re always here and ready to help. Enjoy your connection and have a fantastic day further!

Everything you need to manage your internet is right in your pocket with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm

Warm regards,
Webafrica Crew

Antwort von Webafrica

6. Juli 2026

Morning Kgothatso
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Stay in control of your fibre service without the wait using the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hey Mosima,

Thank you for taking the time to share your experience. It's wonderful to know that our team responds promptly to your queries and that our technicians remain committed to resolving issues before considering the job complete. That level of dedication is something we take great pride in, and we're delighted it has made such a positive impression.

We'll continue working to provide dependable support and reliable connectivity, ensuring you can count on us whenever you need assistance.

Kind regards,
The Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Good day,

We’re really sorry to hear how frustrating this has been for you. Waiting hours without proper assistance, and having chats end without resolution, is not the experience we want for you, especially when you rely on your connection daily.

We’d really appreciate the chance to step in and make this right. Please email customer-reviews@webafrica.com with your review details, the link or screenshots, and your registered email address so we can securely confirm your information. Our team will investigate the interactions you’ve mentioned and work with you on a clear, effective resolution. We aim to respond within 24 hours once all the required details are received.

Your experience matters to us, and we’re here to support you through this.

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hey James
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Keep track of your connection, usage, and updates all in one place with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hi Nathan
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.

Manage your fibre in seconds, anytime, anywhere with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hi Lebogang,

Thank you for sharing your experience so openly. We can completely understand how frustrating and exhausting it must have been to wait from 08:20 to 16:00 without receiving the help you needed, especially after being passed between agents. That’s not the level of support we aim to provide, and we hear your concern around the experience you received.

We have arranged for our onboarding support team to get in touch with you to assist with your Vumatel connection setup as a priority. The focus will be on giving you clear, consistent guidance and getting everything up and running without any further delays.

Your feedback around the chat experience and consistency of support is important to us. It highlights where we need to improve to ensure every interaction feels seamless, informed, and supportive from start to finish.

We appreciate you bringing this to our attention, and we’re here to turn this around for you.

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hi there,

Thank you for sharing your experience so honestly. We can understand how disappointing this must feel, especially when your installation hasn’t delivered the coverage you need to use your connection comfortably throughout your home.

The limitation to one area suggests a WiFi coverage or setup issue rather than the fibre line itself, and that’s something we can work with you to improve. Placement of the router plays a big role, ideally it should be in a central, open space to allow the signal to reach multiple rooms. In some homes, adding a mesh system or extender can also make a big difference in achieving full coverage.

That said, the experience you’ve described around the installation and support is not what we want for you. We’d really appreciate the opportunity to take a closer look at your setup and guide you toward a solution that gives you the coverage you expected.

Your feedback has been reported to the relevant teams to ensure improvements where necessary. Thank you for bringing this to our attention.

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hi Christopher,

Thank you for sharing your experience so openly. We can completely understand how frustrating it must be to have your equipment in hand and still not be able to get online, especially after struggling to get clear assistance. That’s not the kind of first impression we want you to have.

We have arranged for our onboarding support team to call you and assist with your Metrofibre connection setup as a priority. The focus will be on guiding you step by step, making sure everything is configured correctly, and getting you connected without any further delays.

Your feedback on the difficulty in getting help and the overall experience is important to us. It highlights where we need to do better in being more accessible, consistent, and supportive from the start.

We’d really value the opportunity to turn this around for you and get your connection up and running smoothly.

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Morning Timmy
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.

Warm regards,
Webafrica Crew

Antwort von Webafrica

3. Juli 2026

Hi Mogamat,

Thank you for sharing this. We can understand how frustrating it is to upgrade your line and then experience even worse performance; that’s the opposite of what should happen, and it’s not the experience we want for you.

Let’s work through a few key checks that often make a big difference in improving speed:

1. Test with a wired connection
Connect a device directly to your router using an Ethernet cable and run a speed test. This helps confirm whether the issue is with the line itself or just the WiFi performance. WiFi can reduce speeds due to interference or distance.

2. Restart your router and fibre device (ONT)
Switch both off, wait 2 to 3 minutes, then power them back on, starting with the fibre box (ONT) and then the router. This refreshes your connection and can resolve profile or session issues.

3. Check your WiFi environment
Distance, walls, and interference from other devices can weaken your signal. Try testing close to the router. If speeds improve nearby but drop off in other rooms, a WiFi extender or mesh system may help improve coverage.

4. Reduce background usage
Make sure no large downloads, streaming, or multiple devices are using bandwidth while testing. This can significantly impact available speed.

5. Use the correct WiFi band (we strongly recommend you reach out to our Support team via WhatsApp for help with this one)
If your router supports both 2.4GHz and 5GHz:

5GHz gives faster speeds at a shorter range
2.4GHz gives wider coverage but lower speeds
Switching between them can help, depending on your setup.

6. Test at different times
If speeds drop during peak hours, it could indicate network congestion, which we can escalate for further investigation.

If you’re still not getting close to your expected speeds after these steps, we’d like to take this further for you. Please send us a WhatsApp message with your account details so we can run diagnostics, confirm your line profile, and work with the fibre provider to resolve this properly.

We appreciate you raising this, and we’re here to help get your connection performing the way it should.

Warm regards,
Webafrica Crew

Antwort von Webafrica

2. Juli 2026

Hi Maureen,
We understand how frustrating this has been. After making a payment, you'd naturally expect your service to be restored promptly. Having to wait for assistance while your connection remains offline, along with the experience you've described across our support channels, has clearly fallen short of your expectations.

We'd like the opportunity to investigate your experience thoroughly. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of your review, and your registered Webafrica email address. Once we've received all the required information, we'll securely verify your account, review your billing concerns and the support experience you've described, and ensure the matter is directed to the appropriate team.

Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours after receiving all the required details.

Warm regards,
Webafrica Crew

Antwort von Webafrica

2. Juli 2026

Hi Naboeiah,
We understand how disappointing this experience has been. From the delays in receiving responses and the difficulty accessing support, to your concerns about the recurring late fees and the reliability of your connection, it's clear this has had a significant impact on your confidence in our service. We appreciate you taking the time to outline your concerns.

We'd really appreciate the opportunity to investigate this thoroughly. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of your review, and your registered Webafrica email address. Once we've received all the required information, we'll securely verify your account, review the concerns you've raised regarding your billing, communication, and service experience, and assist you further.

Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours once all the required details have been received.

Warm regards,
Webafrica Crew

Antwort von Webafrica

2. Juli 2026

Hi Shane
Thank you for the amazing rating ✨
Your support means a lot to us. We are always here if you need a hand with anything.

Warm regards,
Webafrica Crew

Antwort von Webafrica

2. Juli 2026

Morning Byron
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.

Warm regards,
Webafrica Crew

Antwort von Webafrica

2. Juli 2026

Hello Mellisa
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.

Warm regards,
Webafrica Crew

Antwort von Webafrica

1. Juli 2026

Hey Thato
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.

Warm regards,
Webafrica Crew

Antwort von Webafrica

1. Juli 2026

Hey Winnie! We really appreciate your support! Thank you for taking the time to share it with us. We’ll keep doing our best to deliver an experience that lives up to your expectations every time.Hi Winnie,

Kind regards,
The Webafrica Crew

Antwort von Webafrica

1. Juli 2026

Hi Mukovheli,

Being unable to get online after reactivation, especially after already making payment, can be incredibly frustrating. Getting messages confirming activation while your connection still doesn’t work only adds to the confusion, and that’s completely understandable.
To help get things working as quickly as possible, a GPON provision (line refresh) has already been completed on your connection. This usually clears any underlying issues on the line. Please switch your router off, leave it off for about 10 minutes, then turn it back on and test your connection again and this should restore connectivity.

Your experience has been shared with the Service Quality Team so that the delays in support and the impact of this situation can be reviewed and improved.

Warm regards,
Webafrica Crew

Antwort von Webafrica

1. Juli 2026

Hi Karabo, thank you for sharing this. We can completely understand how frustrating and concerning this must be, especially when it comes to unexpected charges and trying to get clear answers.
We can see that one of our Billing support agents connected with you on chat earlier today and assisted with detailing your invoices, along with confirming the next steps directly. Your request, including the review of the recorded calls, forms part of the ongoing investigation.
We know how important it is to have full clarity and resolution here, and the team is actively working on your query to ensure it’s properly addressed. We’re committed to seeing this through and providing you with a clear outcome.

Warm regards,
Webafrica Crew