UK Power Networks Bewertungen 

Timely, proactive and informative communication by text following a very short-lived power cut recently. Subsequently texted again asking me to confirm that power had been restored which it had.

When my neighbour had a power cut (is elderly) l dialled 105 for advice as .lt was after .7 pm. The operator was so helpful. Then when the whole block was affected an hour later , l received regular updates so we knew what was happening and what to do re food in the fridge and freezer if electricity not re connected within 12hours.,There was then a letter in the post with full information and that there would be a cheque on the post within 10 days as compensation as it was a power cut just over 12hours. I have just paid it in. All very helpful and timely.

UK Power responded quickly to my original call & kept me up to date at regular intervals.
Also liked to praise the onsite engineers who restored our power earlier than expected

Kept us up to date every step of the way, kind and very caring.

They always let you know exactly what is going on and give you updates as to when the power will be back on

What can I say they kept me informed with the power cut . Very good 👍 service was outstanding . Follow up calls brilliant please thank hazel outstanding ☺️ well done all

Kept up to date all the time and with full information

I would like to commend UK Power Networks for their performance during a recent unplanned power cut. They messaged almost instant notifications re the fault and area affected with updates on progress. After power was restored a further check was made to confirm we were back on supply (which had been quickly put back on).
All very reassuring and minimised any stress due to the outage.

Really helpful service, excellent prompt messages with Network issues.
This service is very important, if you have a power cut, it's best to very quickly know there is a Network issue and not a wiring problem in your home.

Despite the frustration of an unscheduled power cut due to storms, we were kept updated throughout the process of restoring power. Not really sure what more we can expect.

Up to date information, carefully explaining what had happened and what was being done to rectify the problem.
Was actually much quicker than expected.
Very helpful and polite customer service.
Thank you

I have not had one single problem with this company, when things go wrong l have been informed immediately and kept up to date with everything until whatever the issue was has been resolved, well done.

The txt message came through and the UK Power Networks staff dealt with it promptly

Human interactions, didn’t feel automated. Updates very regularly so I was clear what was the problem, what power networks’ engineers were doing, and when the power cut was expected to be resolved, along with updates on challenges they encountered in the process of fixing. No need to call them. Just ask for updates by text and they’re all over it! Is quite brilliant customer service in my view.

The powe company restored our power very quickly and kept us updated as to progress well done to them

They kept me up to date with what was going on

Live updates of power outage.
Great being kept informed of progress.

It makes such a pleasant change to speak to a company that deals with your query directly and does not jut keep passing you from pillar to post or promises you a call back that never comes. Martin dealt with my query straight away and got straight back to me as soon as my application had been approved. I have dealt with UKPN in the past also for an incoming mains upgrade and once again found them extremely helpful and efficient.

Really pleased with the service from UK Power Networks. Called in a panic after our electrical inspection flagged an issue, right in the middle of selling our house. Matt took my call first and was brilliant - calm, reassuring, and actually explained what was going on instead of just logging a fault and leaving me guessing. Made a stressful situation much easier.

The engineer who came out was equally good - thorough, knowledgeable, and clearly explained that we have a looped SNE earthing setup rather than PME. Confirmed the supply was fine and no further action was needed, which was a huge relief for the house sale.

Great to get straight answers from people who clearly know what they're doing. Big thanks to Matt and the engineer - much appreciated.

Call handler very calm, professional and efficient.