UK Power Networks Bewertungen 

We recently had an unplanned power cut. Found it very easy to report and impressed with the updates.
Fault was dealt with quicker than predicted, very positive experience- in spite of the incident!

We cannot praise UK POWER NETWORKS highly enough. Every person we had dealings with was fantastic, highly skilled & professional.
From my initial email after realising we had no power we was contacted within an hour & a generator was brought to us so we had electricity over the Bank Holiday Weekend.
The repair was put right on the Tuesday.

Thank you so very much everyone for sorting this issue out for us

Ian & Sarah

The pre-work requirement survey was quick and accurate. Scheduling and communication were effective and accommodating. Technicians were punctual, polite and tidy and they even went the extra mile that helped us avoided the work we thought the energy supplier would complete.

My wife relies on having an oxygen compressor at home. Recently we experienced a power outage which was caused by a set of contractors hitting a line.

I was very happy with UK Power-networks response to this as they resolved our power loss in about a minute by redirecting power from elsewhere.

We then received a full message from that explained what had happened and how they resolved it so quickly, it’s fantastic service and stops us worrying if it happens again.

Well done UKPower networks

A week or so ago the power to our home and our neighbours house went off at 2030pm, i called to report the issue the man on the phone "Jake" was very helpful and logged a case he explained my neighbour would have to call about their house which was frustrating as we both had no mobile signal where we live so couldn't call until I managed to go to another neighbour to use his WiFi to call from my phone. Later that evening a lorry turned up and some checks were made. It was determined by 0200am that the road had to dug up. We asked for this to be done in the morning. The work was carried out and by 12:30 the next day power was restored. Although it was 15 hours + without power I can't fault UK power networks, we had regular updates once I had a phone signal the next day when I was at work and we had a follow up call to check how things were once power was restored. We received some compensation which I will point out we never asked for so that was a nice surprise. Well done to the workmen and customer support staff especially "jake","Yvette" and "Doreen" for all of their help, thank you 😁👍⭐⭐⭐⭐⭐

I was kept informed at every stage and felt like a valued customer 😊

It was super fast .. & very efficient..

Quick to respond to our power cut and supply us with a diesel generator but … and there is a but… it is almost a month with the generator and it makes all the timers (for water heating etc) run fast so every other day we have to reset the clocks to ensure that the water heater and filtration system run overnight. There is also the constant noise of the generator…

We had a complete power failure on just our house within three hours we had a generator in the driveway supplying electricity for the night the problem was fixed by midday very good very efficient

being very honest and positive and keeping to their whilst continualy updating us

Brilliant from start to end. The teams were efficient and personable. They worked hard to resolve the issue. All worked like clockwork. The clean up team really made a good job. Well done UKPN.

responce was good

We were nfomed with a message and when I contacted the number given, found the person I spoke to incrdibly well briefed and informed, Our concerns were addressed and there was a follow up call to check with us that we had not been inconvenienced unduly. Thoroughly professional.

They were all very helpful all the workers and the office staff

The immediate response from the call operators is clear and comprehensive and the ongoing communication is equally responsive. The emergency response engineers are equally professional and responsive. I have been very impressed.

We were informed of the power outage and kept up to date with the expected timing when we would be connected.

I had the same call handler throughout the time our electricity supply was down he called me with updates and his estimated time of when the power would be back on was absolutely correct.

The man and woman I spoke to were friendly, professional, very helpful and did what they said they would do. I received text messages to let me know the progress. I appreciated the phone call to check we were both ok. The service given impressed me.

Great service from start to finish
Let us no what we needed to do and as soon as we were ready they got the job done
And had plenty of follow up calls to make sure everything was fine