UK Power Networks Bewertungen 

The very informative and useful information received from you helpful customer service team - especially Hannah.

Although I was told the engineer could be up to 3 hours away, he arrived within 1 hour, quickly identified the issue, and resolved it.

Good communications and notifications for faults and planned outages.

The response from your staff has been excellent.

EFFECTIVE & ACCURATE INFO GIVEN BY HUMANS BOTH ON SPEAKING WITH & BY TEXT (UPDATES ETC)

The people I spoke to were helpful and informed, texts arrived as promised and waiting times to speak to someone were very short.

I cannot praise you enough. We landed to no power and called you at Heathrow. You were out within the hour and couldn’t have been more helpful. The next week was fraught with issues but UK power network were brilliant through.

We had a power cut for a couple of hours, but having prompt and clear communications was reassuring and helpful, and in fact the power came back on more quickly than predicted

Issue was listed online very quickly. Regular text messages on progress and problem with overhead power line resolved more quickly than anticipated

Every time there is a power cut they keep me informed about the power cut and when power will be restored.

Kept very well informed about the situation with constant (possibly rather too many?!) updates. felt well looked after

I just wanted to express how amazing I thought everyone was when dealing with an unplanned power cut while I was working from home.

From the professionalism of the people on the phone, to the continuous updates, to the engineer who came to our door, I was very impressed and wanted to pass along my gratitude.

We experienced an unscheduled power cut due to a fault on the overhead cables.
The network kept me informed of what was happening on a regular basis and also informed me of the reason for the loss of power.
Communications were very informative and useful.
The network also minimized the outage by juggling the routes for the power.

Prompt response to power cuts - text messages received very soon afterwards and communication regarding timing when power would be restored was excellent .

Following an unplanned power outage, we were so impressed with UK PowerNet. Really quick response, clear information, kept us informed and followed up after. Excellent service. Also, it was so nice to talk to real people rather than a bot or AI.
Thanks so much!

Very impressed with your communication keeping us up to date.It is very

Recently we had a power cut, I am registered with UK power network as a customer who needs electricity for medical equipment. Prior to, during and after I was kept updated with the situation. They showed absolute care and professionalism throughout!
Thank everyone at UK power network.

A recent power cut in my area, I had a text within a few minutes to say they were aware and looking for the problem, I was kept informed with easy to read/understand texts until the problem was fixed, well done UK Power and thank you!

Fantastic service, was kept up to date with how long we would be off power, but they managed to get back us on very quickly, first class