UK Power Networks Bewertungen 

We had an unexpected power cut last night due to a fault at the sub station I believe.
Millie was so helpful and even told us we could contact her direct till she was of site, whichTalie took over and continued to updated us, along with David & engineers who fixed the problem.
Thank you.

Kept informed from start to finish. No complaints from me.

UK Power Networks kept me informed and reassured every step of the way.
They told me what the likely problem was and the proposed action and timescales planned.

We had power out most of a day but the customer support team were amazing, one support person CRAIG, is the nicest and best customer suport person we have ever dealt with, literally to the point my wife is looking forward to the next power outage!

UK Power Network are all so wonderful! They work so hard to keep us warm and our lights on. During a recent power failure, I felt supported, kept up to date and taken care of! I can’t thank their on the ground staff enough but especially all those on the phone who I have spoken to. Each and everyone so kind and willing to help! I’m super impressed x

The lady who call me on the telephone call and the engineer who came to our property 550 Kings Road they both were friendly and explain in a polite clear instructions. What was next?

Communication was good. We were informed why the power was cut & given an estimated time when it would be repaired & up & running again.

Very informative and regular updates. Very friendly and reassuring

Brilliant service had a power cut and sent message's to tell us what was happening brilliant service.

Very good communication about what had happened.
Problem fixed very quickly.

I was kept well informed when we had a power cut. Making sure everything was ok.
I have been kept up to date on work being looked at.

Very concerned with the power going off as I have a young man on a ventilator, they were constantly messaging and calling to make sure everything was OK and would help if I needed it, excellent service

I've noted voltage spikes measured inside my house as high as 273v for a few seconds, diagnostic on a Tesla system directly measuring input grid voltage has recorded spikes as high as 279v and now I'm beginning to see equipment failure [specifically a boiler which had a protection fuse blow].

Good luck trying to get UK Power Network to take any of that seriously - the guys manning 105 seem increasingly embarrassed and profusely apologetic, but the engineering team they are escalating to can't be bothered.

On inquiring about unexpected power cut, they answered my call very quickly, confirmed they had already sent out engineers and were very good at communicating progress. Power was restored faster than they had projected and they called to report progress at every stage. If only all national services were as good as this.

Fantastic customer service, outstanding comms and a team that genuinely cares about their customers. This is my experience of UK Power Networks to date. On Friday 16102026 I had a power outage and called the emergency number. I spoke with a lovely gent called Cole - he could not have been more patient, kind and understanding with me. He talked me through all the steps of checking the issue and once we knew what was happening, he gave me solid advice about how to go about fixing the issue. THANK YOU so very much for a painless experience and for outstanding customer service!!

We were kept updated frequently by text message and the timescale given for reconnection was accurate x we were also contacted a couple of hours after the expected time for supply to be put back on to make sure that we were ok and we had electricity supply again x

We recently had an unexpected power cut, and I was genuinely impressed by the response and communication from UKPN.

Within around 10 minutes of reporting it, they’d texted, called and asked whether we needed any additional support or had any vulnerabilities they should be aware of. As a neurodivergent household, this kind of consideration really matters. Unexpected situations and uncertainty can be particularly difficult to navigate, so clear communication and knowing what’s happening makes a real difference.

This is so important, yet something many companies overlook when designing their processes and approach to customer care. It should be the bare minimum, but unfortunately, it isn’t always the reality.

Throughout the incident, UKPN provided regular updates and even followed up afterwards with an explanation of what had caused the power cut.

By being responsive, communicating clearly and keeping people informed, they provided exactly the kind of reassurance and support people need in these situations.

What started as a frustrating situation quickly became a well-managed experience, with a speedy resolution thanks to the team.

Thank you to everyone involved for the support, but also to the teams behind the scenes who have clearly invested time and thought into building a process that genuinely puts people first. It really makes a difference.

Really helpful knowledgeable staff

The response to our loss of power was immediate with a team arriving quickly and working through the night to try and restore power. Meanwhile we had regular updates on progress and offers of help should we need it. A new transformer was needed and the next day an emergency generator installed to keep us connected until the work was completed.

The service provided was excellent.