Nikheil has been a great support. I was guided very clearly by him as I sought to determine whether Trooli would meet my needs. During our conversation Nik said he would ring me back at a specific t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bel was professional, helpful and personable. His explanations were good. One small comment for consideration:- Bel was obviously working to a well rehearsed script but sometimes clarity was lost b... Mehr ansehen
Just signed up to Trooli with a very friendly chap named Bel who helped me through the whole process. A complete explanation of the process with all question ask confidentiality, such a pleasure de... Mehr ansehen
Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Vom Unternehmen geschrieben
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Kontaktinformationen
18 Kings Hill Avenue, ME19 4AE, West Malling, Vereinigtes Königreich
- 03333446601
- sales@trooli.com
- www.trooli.com
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4.6
Hervorragend
7253 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Starting with Trooli.
Great onboarding experience with Trooli. First company to provide fibre in the area so hopefully it all goes well with the install. Very pleased that they will deal with the switch from my previous provider to ensure no downtime or overpayments. Dealt with Erica who was very helpful.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Roy,
Great to hear you’ve had such a positive onboarding experience with Trooli! It’s lovely to know Erica was helpful and made the switching process clear and straightforward. We’ll be sure to pass your feedback on to her.
Thanks for choosing Trooli, Roy. We hope your installation goes smoothly and you enjoy your new full fibre connection!
Best,
Ati
Bel was very helpful in setting up our…
Bel was very helpful in setting up our account.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Stephen,
Great to hear Bel was helpful and made setting up your account a smooth experience. We’ll be sure to pass your kind feedback on to him!
Thanks for taking the time to leave us a review.
Best,
Ati
Trooli excellent
No doubt about it - really excellent service which is very rare these days. Installation with no problems and the resulting broadband service was first class, Communication was brillaint throughout, with the engineer being courteous friendly and professional.
Very highly recommended, thank you Trooli!!!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Alva,
What a lovely review! It’s fantastic to hear your installation went smoothly, you’re enjoying your new broadband service and our team kept you well informed throughout. We’ll be sure to share your kind words with the engineer.
Thanks for recommending Trooli and for taking the time to share your experience!
Best,
Ati
Special mention for Letrisa for her…
Special mention for Letrisa for her outstanding customer service and help.
Very professional,knoledgeable team member.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Youcef,
Great to hear Letrisa provided such outstanding customer service and made a positive impression with her professionalism and knowledge. We’ll be sure to share your lovely feedback with her!
Thanks for taking the time to leave us a review.
Best,
Ati
We have been with trooli for 5 year and…
We have been with trooli for 5 year and had nothing but trouble with it they will not send anyone out to fix the problem, I have been contacting them to fix the issues and they have still done nothing, I can be sitting next to the box and it still does not work properly, when they did advise what to do, we did exactly what they said and it still does not work properly. Now they we not speak or send anyone out till deal with it
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Kevin,
We understand your concerns and appreciate you taking the time to share your experience after five years with Trooli.
Our Helpdesk team is best placed to review the issues you’re experiencing and advise on the next steps. Please get in touch with them so they can look into your concerns further.
Best,
Ati
Excellent service and a great renewal…
Excellent service and a great renewal experience
I’ve been with Trooli for many years and the service has always been great. On the rare occasions I’ve had a problem, the team have always been really helpful and sent someone out the next day to fix it.
I recently spoke with Aphiwe about renewing my broadband. Aphiwe was friendly and helpful, and arranged a great renewal deal. It’s good to feel valued as a longstanding customer. Thanks, Aphiwe!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi George,
It’s wonderful to hear you’ve been with Trooli for so many years and continue to feel valued as a customer. Great to know Aphiwe made your renewal experience friendly and straightforward and helped you secure a deal you’re happy with. We’ll be sure to pass your kind words on!
Thanks for your continued support and for being part of the Trooli community.
Best,
Ati
Fab Trooli install
John & Shaun came to install my internet, John was so friendly & helpful, even got rid of a massive spider that had been hiding behind a unit and saved me a lot of stress. As Shaun completed the outside works, I never spoke to him. Great customer service, thank you!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Natalie,
Sounds like John went above and beyond, both with your installation and the unexpected spider situation!🕷️ We’ll be sure to share your lovely feedback with John and Shaun.
Thanks for taking the time to leave us a review!
Best,
Ati
Switched from EE to Trooli
Switched from EE to Trooli, the customer service was nothing short of excellent. Erica P went through with everything to me and made it easy to understand. I am not sure how the broadband will be until it is installed but the customer service seemed great so far. Thanks again Erica
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Edvinas,
We’ll be sure to pass your kind words on to Erica.
Thanks for choosing Trooli. We hope your installation goes smoothly and you enjoy your new broadband service!
Best,
Ati
Very helpful
Very helpful after many issues with another provider, it was great to have someone listen to me and go above and beyond to help get me connected.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi there,
It’s great to hear our team took the time to listen and went the extra mile to help get you connected, especially after the difficulties you’d experienced with your previous provider.
Thanks for giving Trooli a chance and for sharing your feedback!
Best,
Ati
Having had no board band for two weeks…
Having had no board band for two weeks and didn't look like we were going to have full fibre. Trooli got in touch and with in a week had us connected. We are pleased.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Julie,
We’re pleased to hear we could get you connected to full fibre so quickly after your time without broadband. It’s great to know you’re happy with the service!
Thanks for choosing Trooli and for taking the time to share your experience.
Best,
Ati
Just had TROOLI instal wi-fi at my…
Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my behalf.Only issue was with their arrival time - booked in for 8-1 but no show til after 11am.Left wondering if they were coming.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Deborah,
It’s great to hear the installation went well and you’re already enjoying improved speeds. We’re also pleased our team could help with the switch from TalkTalk and get your router connected.
Thanks for sharing this feedback with us.
Best,
Ati
I signed up with Trooli this morning
I signed up with Trooli this morning. The call from Letrisa, was very friendly & professional. My appointment is for next Friday, hoping that all will go well with the Fiber Installation as we live in a Grade 2 Listed Cottage, we don't want too many visible wires.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi there,
It’s great to hear Letrisa made signing up a friendly and professional experience! We understand why you’d want to keep visible wiring to a minimum in your Grade II listed cottage, and we hope your installation goes smoothly next Friday.
Thanks for choosing Trooli and for sharing your experience!
Best,
Ati
Excellent…
… so far! Broadband ordered online on Sunday which also allowed me to book an installation four days later on Thursday.
Engineers turned up on time and completed the work in just over an hour. This included running a new overhead line to the nearest pole. Trooli have also dealt with the cancellation of my BT contract.
Now I’m getting ~160 Mbps download (3x faster than my old BT connection) and ~170Mbps upload. All for 2/3 of the previous BT cost.
Wifi connection from their Nokia router is good throughout the house.
Let’s hope it continues as well as it started.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Steve,
Great to hear your installation was quick and straightforward, and that you’re already enjoying faster speeds, good Wi-Fi coverage and savings on your previous connection!
Thanks for sharing such detailed feedback and for choosing Trooli. We hope you continue to enjoy your service!
Best,
Ati
Zola was very patient respectful and…
Zola was very patient respectful and offered a full breakdown of the service. Trooli offer a great deal and an advisory/ customer service that is efficient and knowledgeable of their products. So much so I was able to be satisfied and trust the partnership I have entered into. Many thanks, Zola.
Kevin , Redlynch , Salisbury
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Kevin,
It’s great to hear Xola was patient, respectful and took the time to explain our services clearly. We’re delighted he helped you feel confident in your decision to join Trooli, and we’ll be sure to pass your kind words on to him.
Thanks for choosing Trooli and for taking the time to share your experience!
Best,
Ati
So far, so good!
Mikyle instilled confidence. I look forward to seeing if all runs as smoothly as the initial phonecall. Thank you Trooli, in advance. Moving home is stressful – phoning Trooli wasn't.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi there,
It’s lovely to hear Mikyle made your call one less thing to worry about during your move! We’ll be sure to share your kind feedback with him.
Thanks for choosing Trooli. We hope everything continues to go smoothly as you settle into your new home!
Best,
Ati
Signed up yesterday
Signed up yesterday - Xola handled queries and call very well. Process was quick and simple! Thanks
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Frances,
Great to hear Xola answered your questions and made signing up quick and straightforward!
Thanks for taking the time to share your experience. We’ll be sure to pass your feedback on to Xola.
Best,
Ati
Huge credit to Shaun and Trooli!
Huge credit to Shaun who recently installed my fiber connection...I am in the middle of moving property and had to coordinate between my install and workers coming to my original property, Shaun called ahead of time and was accommodating with the timing of arriving at the new property....Also need to commend his work, everything was neatly installed, services tested and did everything in a quick turn around.
The service from Trooli so far has been top notch, great speeds, low latency and for the network geeks like myself, the hardware is spot on - highly recommend!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Josh,
Fantastic to hear Shaun made the installation fit around your move and took such care to get everything neatly installed and tested. We’ll be sure to pass your feedback on to him!
It’s also great to hear you’re enjoying the speeds, low latency and hardware. Thanks for the brilliant review and for recommending Trooli!
Best,
Ati
Xola - credit to Trooli
Spoke with Xola on the phone regarding our broadband. He was friendly, efficient & gave us the best options to suit our family and needs for broadband. Xola is a credit to Trooli and we appreciated his help.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Natalie,
It’s great to hear Xola was friendly, efficient and helped you find the right broadband options for your family. We’ll be sure to share your lovely feedback with him!
Thanks for taking the time to leave such a kind review.
Best,
Ati
Bel contacted me to finalise order
Bel contacted me to finalise order, he did a great job and was very helpful! Thankyou
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Danny,
Great to hear Bel made finalising your order so easy and was on hand to help along the way!
Thanks for taking the time to leave a review. We’ll be sure to pass your feedback on to Bel.
Best,
Ati
Great support from Bel
Bel was extremely helpful and guided me through the whole process. He contacted me at times requested by myself and reassured me that I was making the right decision.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Jane,
It’s great to hear Bel made the process feel easy and reassuring, while keeping in touch at times that suited you. We’re glad he helped you feel confident in your decision!
Thanks for the lovely feedback. We’ll be sure to share your kind words with Bel.
Best,
Ati
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