Trooli Bewertungen 

Easy to contact Trooli to initiate supply of Broadband. Attentive person on the phone, supported by email contact. Contract set up and engineer arranged for date we specified. Hope setting up goes smoothly. Price seems competative too.

My experience with Trooli has been nothing short of disgraceful. The level of customer service is genuinely shocking, and the way existing customers are treated is a perfect example of how not to run a business.

I have made numerous phone calls to Trooli, been cut off multiple times, and even resorted to contacting them through the “new customer” option because it seems that attracting new customers matters far more to them than looking after the ones they already have.

My contract was already out of contract, so I requested cancellation and was advised by a supervisor that there would be a 30-day cancellation period. Having received no confirmation, I called back a few days later to check everything had been processed, particularly after receiving an email stating that I didn’t have a direct debit set up, presumably because I had initiated the cancellation.

What followed was yet another example of sheer incompetence. I was informed that the supervisor I had spoken to had failed to process my cancellation at all. So despite taking the time to make the call and being assured that the cancellation period had started, nothing had actually been done.

To make matters worse, when I asked whether I would still be required to pay anything during the cancellation period, the cancellation team couldn’t even answer a straightforward question about their own cancellation process. I was passed over to the accounts department, who then informed me that the cancellation team should have explained this to me in the first place.

How can a company expect customers to have any confidence in its service when its own staff cannot communicate with one another, process a basic cancellation, or provide consistent answers to simple questions?

This has been a complete waste of my time, involving repeated phone calls, being cut off, chasing up a cancellation that should already have been processed, and being passed between departments because nobody seems willing or able to take responsibility. Since my last phone call with them I STILL haven’t received confirmation in writing of my cancellation request for which I asked for multiple times.

There is a difference between making the occasional mistake and providing a consistently abysmal customer experience. Trooli has managed the latter in my experience.

My advice to anyone considering Trooli is simple: don’t waste your money. Spend a little more with a provider that values its existing customers and has a customer service team that can actually do its job. Cheap broadband is not worth the headache when the service behind it is this poor.

I would struggle to recommend Trooli to anyone based on this experience. A truly dismal standard of customer service from start to finish.

Letrisa the agent I spoke with was an excellent help in explaining and helping me throughout the process.
It was very reassuring.
She helped me to decide to go ahead.

Nikheil, a representative of Trooli, provided an excellent customer experience throughout our broadband sign-up process. He was consistently polite, professional, and patient on the phone, taking the time to explain the details clearly and answer any questions we had. His helpful attitude and willingness to assist made the process straightforward and stress-free. Nikheil's friendly and customer-focused approach reflected positively on Trooli and left us with a very positive impression of the company

I had a really positive experience speaking with Nikheil from Trooli. He was very polite, friendly and professional throughout the call, and genuinely took the time to explain everything clearly and cohesively.

Nikheil was also able to get the price down for the Pro Internet broadband package, which I really appreciated, especially as I'm moving soon! He was very helpful and made the whole process pleasant.

It’s clear that Nikheil is a great telesales executive and a real asset to Trooli. Customer service like this makes the company look very good.

Good job, Trooli. Looking forward to being your customer.

Shaun was professional and efficient. He was friendly and kept me updated on everything he was doing, and made sure to make as little mess as possible which was appreciated!
Great service, very happy with the instal today.

Shadai was very polite and helpful. Although there won't contact was sent to me it was rectified within an hour and the correct context emails to me. Thank you.

Spoke to Erica this morning after having issues with other suppliers, very helpful and smooth transaction with full details provided. Thankyou

Shaun was amazing so friendly and helpful 10/10

Highly recommend this company. Fast efficient and friendly. Shaun was first class. 👍

The engineer (Shaun) arrived as scheduled. He was very friendly and courteous and carried out the installation efficiently and explained everything to us. He wore overshoes in the house and tidied everything up afterwards which was appreciated.

Up Until now everything went brilliantly with the changeover from BT and the Installer was Good to. No Buffering Bow. Thankyou Trooli.

Erica was so great to deal with, she was extremely efficient and knowledgeable. Handled my query quickly, an overall positive experience!

Shaun was a star and helped get everything sorted really easily.

Agent was friendly and informative.

Got an unplanned call from Trooli, presumably because I had been checking out their website and looking at their services.

As I had already decided to switch to Trooli when my current contract expired in 2 months, I was happy to proceed to sign up over the phone once the agent, Itu, told me they would reimburse me any charges for early contract termination.

Itu also explained that Trooli would need to survey to establish how to make a connection and that in some circumstances there may be a charge for this. However, I was reassured that at this point I would be able to decide whether or not I wished to proceed.

The sign up process seemed rather long and repetitive and for this reason I give 4*.

Shaun, the engineer was very good. He put on over shoes before entering my house. He changed the box over quickly and left no mess. He was also very friendly.

Shaun the engineer was polite and helpful. He provided a top class service and housekeeping skills were great. Happy to deal with company and engineer again

Very quick on making appointment to install everything. Every thing was done well and very tidy. Very courteous young man did the installation and explained all that he was doing. Checked everything before he left.

Great support from Trooli when installing fibre broadband. Had an issue with connecting the house to the main line which required some civil work to rectify. Was kept up to date with all developments whilst work was done quickly by a very helpful and friendly ground crew