4thutility Bewertungen 9’080

Long waiting time, call did break once but people on the other side was doing what they can to bring back my broadband, and done it.
That's for the team for their effort.

Very friendly and helpful, my contract had ended and i hadnt realised, and so my monthly payments were going to increase, so Saraj rang me up to get me on a new contract so i wasnt charged more when i pay next month, wouldnt have realised and wouldve ended up paying more without his help today, thanks again Saraj i really appreciate your help 😊. Again a very friendly and helpful guy

Excellent price, available engineer dates, good modem, great speeds

Installation went very smoothly switched over and working straight away

Everything was great but I dont give 5 star because I got no month free when I made the first contract I got 3 months free now I made a new contract cuz I move home is 40% more expensive for same speed just cuz where I move is openreach so is premium, at least 1 month free would have been nice for still choosing to move with them.

I had a really good experience with 4th Utility. Jay Y (Jamie Y) helped me with my cancellation and made the whole process simple and easy. They were very considerate and helpful.

I had the pleasure of dealing with Jill, she was very organised and good in her work

I had the pleasure of speaking with a Dai Cordwell; he was extremely professional and friendly, accommodating all of my requests for further information. He should be an example for most call centre folks to follow!

HI OLU WAS VERY GOOD HELP
AND HE DID SORT OUT MY PROBLEM.VERY UNDERSTAND PERSON.YOU ARE LUCKY TO HAVE STAFF LIKE OLU.THANKS ALOT OLU.

Olu was very good during customer service, took care of things very well :)

The staff (Olu) that spoke with me was calm, reassuring, and patient enough to understand my queries and concerns. He didn’t listen to me but also proffered a viable solution. One of the best customer service I’ve received thus far

Special thanks for BERNIE, good customer service

Talked through the switching experience with skill and ease , very helpful

Phoned regarding a recent switch request to Rise Fibre that was significantly cheaper. Got through to Kane whom really went above and beyond to get me a matching deal and negating the upcoming April price rise. He was really helpful, explained the process, and very friendly and nice to chat to while we waited for the system to do it’s thing.

Thanks again, Kane :D

Instalation was fast and not too much of a hassle. Took around an hour to finish. Contact is much cheaper than Virgin BB so happy days.

OLU was extremely helpful throughout the process. Friendly, responsive, and very solution-oriented. I’m really happy with the service—thank you!”

My agent her name was Kay was very helpful and explained everything

Very good
Very kind

Mike was brilliant, fast responsive to my issues and questions, was a very quick set up, easier than online as well!